About PatientPop

PatientPop helps physicians and health care providers attract patients through healthcare sites and social media profiles.

The solution provides an appointment-scheduling module that allows patients to request appointments through provider websites or social media accounts. Appointments are added to provider schedules through integrations with various scheduling solutions, along with patient histories. It also captures how which search engines and websites patients use to find provider websites.

PatientPop sends automated reminders to patients before appointments, and patients can also schedule new appointments in case they are unable to attend. Additionally, patients are sent a satisfaction survey after an appointment. T...


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Supported Operating System(s):

Web browser (OS agnostic)

140 Reviews of PatientPop

Average User Ratings

Overall

4.25 / 5 stars

Ease-of-use

4.5

Value for money

4.0

Customer support

4.0

Functionality

4.0

Ratings Snapshot

5 stars

(84)

84

4 stars

(34)

34

3 stars

(11)

11

2 stars

(2)

2

1 stars

(11)

11

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 140 results

August 2020

Nikhil from A&U Family Medicine

Verified Reviewer

Company Size: 2-10 employees

Industry: Medical Practice

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

August 2020

Easy way to drive up patient volume

The customer service has been amazing and product has been exceptional.

Pros

PatientPop's automatic integration for reviews and reminders with practicefusion makes communication and feedback from patients quick and easy! The ease of use and online presence has helped our practice grow even during COVID.

Cons

I wish PatientPop automatically ported appointments over to practice fusion and vice versa blocking out appointment slots on both sides.

January 2021

Shonda from Revive Wellness Center

Company Size: 11-50 employees

Industry: Medical Practice

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

January 2021

Very receptive

Took us a while to get it up and running, but now we love it!

Pros

When we have suggestions and corrections they listen and evaluate and grow the platform and improve it. They are very open and receptive to input for what works for our practice.

Cons

A little slower than our previous desktop program because it is cloud based, but that is what we were looking for to run our 3 practices.

Reasons for Switching to PatientPop

Needed a cloud based and more comprehensive program

January 2021

Joan from SIMPLY men’s health

Company Size: 2-10 employees

Industry: Medical Practice

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

1.0

Value for money

1.0

Customer support

4.0

Functionality

1.0

January 2021

Patient Pop is Patient PLOP Dramatic fall i. Organic

Every one is as nice and sweet as can be , although most almost clueless Patient pop should be ashamed of product site put out filled with errors. Cuts and paste. zero SEO optimization. The parts did write were just generic and NOT applicable for my practice at all Choosing patient pop over my previous web builder (changed on basis of what sales people told me ) was BIGGEST most costly mistake ever. Have documented proof of loss of revenue beginning two weeks after site went live and dramatic fall off on organic ranking

Pros

Nothing. Except Like call tracking , but this is very common. Have this with other things I used. Don’t like that with phone call leads cannot add notes

Cons

Don’t know where to begin. As i was told OVER PROMISED. UNDERDELIVERED Web site development is at level of intro self building. Plug abs build website. Most everyone talk to knows nothing even of most basic website elements and relays message. Horrendous website building experience. I had to build over 90% of it myself and still patient pop couldn’t get it right. Paid in August and still don’t have the website complete I LOST my top organic search presence dominance withong two weeks of patient pop going live. I have been in business six years and dominated legs is SEO before patient pop

Reasons for Choosing PatientPop

Patient pop initial call convinced me what a terrible job doctor genius did , to my surprise So I thought with patient pop I would refresh and get a new look to my site , but more importantly would improve my SEO way and above what Doctor genius did , since patient pop critiqued how bad supposedly doctor genius was and how much better they would do for me.

Reasons for Switching to PatientPop

COVID I thought I was going to close my practice so stopped. I took over management of my site and when I kept getting calls despite no advertising ended up staying open with two locations Therefor , since without advertising we were doing fantastic due to super high organic rank, I knew that I need to go back to professional SEO optimization. Got call from a company never heard of , patient pop, they told me how horrible my doctor genius site was. Just cut and paste So I decided to change First web draft was just cit and last of the site patient pop told me was so awful .... then the nightmare started and realized it was all sales hype. I should have cancelled. I would have been better off just staying with my old site as is or going back to doctor genius I couldn’t have made a worse decision for my business. Now I have no confidence that patient pop can deliver SEO anymore than their very basic plug in web site design ability. At first early on after learning by experience , patient pop was not a web designer , I believed and overlooked this for their SEO claim to fame. But now I have zero confidence based on my experience. We only have a 3-4 month season in Florida ans because of patient pop we are losing are season by dramatic fall off in organic ranking

March 2021

Becky from Pohala Clinic PC

Company Size: 2-10 employees

Industry: Hospital & Health Care

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

March 2021

Increased our visibility

PatientPop has been very flexible with pricing and helping us to afford their plan. Customer service is amazing! They are quick to respond and resolve issues. They're great about making changes to our website and keeping it up to date.

Pros

Patient Pop has increased or visibility and has significantly improved our number of new clients. It's easy to use and track.

Cons

It's another system to manage which can be difficult for staff.

Reasons for Choosing PatientPop

Came highly recommended and sales team was very accommodating.

September 2018

User Profile Picture

Harold from Delta 9 Medical Consulting

Verified Reviewer

Company Size: 2-10 employees

Industry: Medical Practice

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

3.0

Customer support

1.0

Functionality

2.0

September 2018

Perfect product if you want a hands-off approach to your web presence.

First Year 8/10 Second Year 6/10 Third Year 4/10 Ideal for someone that wants a "Hands Off" service to pick up some new patients.

Pros

The look of the final product is quite impressive and patients frequently complement us about this as a practice gateway. The support staff in the initial phase of setting up our service was truly exceptional and quite responsive, I think the initial phase took two months or so. Since that time the support representative that has been assigned to our account has functioned at a very high level regardless of who was actually doing the job that month. My rep is responsive to request normally in hours if not a day - the staff is limited by what the company will allow them to do however. The ability to actually judge whether a form of advertisement or promotion is actually contributing to your bottom line patient numbers is essential. The software provides you with some data but of course you can actually look at your real numbers of patients that you see and follow your billing to judge whether you're getting what you paid for in terms of return on investment.

Cons

Despite the positive response that we initially felt having started the service a few things became evident over the first year (we are now in our third year using the service). The fee that you pay to get started with the service is certainly a loss leader for the company, however over time once your website is set up and the secondary review sites are established there is very little intervention on the part of the company. I would rather pay for the service up front for the hours spent setting it up and then pay for the actual amount of what maintenance cost. By the time you get to year 2 - the annual fee being charged is excessive. The templates that they use to communicate with our patients are not flexible, you're forced to accept their cookie-cutter response to your patients! For over 30 months we have made the same request to have control over the information that is communicated to our patients - reflect what we want to say. This is not an option with the service and is something would not be hard to fix if they valued your business. I find this a fatal flaw in PatientPop and this will be the primary reason for terminating our relationship. They promote increased ranking results but the Keywords are not actual Hot Keywords your patients would search - so you get lots of #1 in search results but the actual search that got the high result is one that very few if any potential patients would use in your geopraphic area.