About PatientPop

PatientPop helps physicians and health care providers attract patients through healthcare sites and social media profiles.

The solution provides an appointment-scheduling module that allows patients to request appointments through provider websites or social media accounts. Appointments are added to provider schedules through integrations with various scheduling solutions, along with patient histories. It also captures how which search engines and websites patients use to find provider websites.

PatientPop sends automated reminders to patients before appointments, and patients can also schedule new appointments in case they are unable to attend. Additionally, patients are sent a satisfaction survey after an appointment. The solution helps users analyz...


Read More

Supported Operating System(s):

Web browser (OS agnostic)

85 Reviews of PatientPop

Average User Ratings

Overall

4.35 / 5 stars

Ease-of-use

4.5

Value for money

4.0

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(58)

58

4 stars

(18)

18

3 stars

(4)

4

2 stars

(1)

1

1 stars

(7)

7

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 85 results

September 2018

Harold from Delta 9 Medical Consulting

Company Size: 2-10 employees

Industry: Medical Practice

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

3.0

Customer support

1.0

Functionality

2.0

September 2018

Perfect product if you want a hands-off approach to your web presence.

First Year 8/10 Second Year 6/10 Third Year 4/10 Ideal for someone that wants a "Hands Off" service to pick up some new patients.

Pros

The look of the final product is quite impressive and patients frequently complement us about this as a practice gateway. The support staff in the initial phase of setting up our service was truly exceptional and quite responsive, I think the initial phase took two months or so. Since that time the support representative that has been assigned to our account has functioned at a very high level regardless of who was actually doing the job that month. My rep is responsive to request normally in hours if not a day - the staff is limited by what the company will allow them to do however. The ability to actually judge whether a form of advertisement or promotion is actually contributing to your bottom line patient numbers is essential. The software provides you with some data but of course you can actually look at your real numbers of patients that you see and follow your billing to judge whether you're getting what you paid for in terms of return on investment.

Cons

Despite the positive response that we initially felt having started the service a few things became evident over the first year (we are now in our third year using the service). The fee that you pay to get started with the service is certainly a loss leader for the company, however over time once your website is set up and the secondary review sites are established there is very little intervention on the part of the company. I would rather pay for the service up front for the hours spent setting it up and then pay for the actual amount of what maintenance cost. By the time you get to year 2 - the annual fee being charged is excessive. The templates that they use to communicate with our patients are not flexible, you're forced to accept their cookie-cutter response to your patients! For over 30 months we have made the same request to have control over the information that is communicated to our patients - reflect what we want to say. This is not an option with the service and is something would not be hard to fix if they valued your business. I find this a fatal flaw in PatientPop and this will be the primary reason for terminating our relationship. They promote increased ranking results but the Keywords are not actual Hot Keywords your patients would search - so you get lots of #1 in search results but the actual search that got the high result is one that very few if any potential patients would use in your geopraphic area.

August 2018

Anonymous

Verified Reviewer

Company Size: 11-50 employees

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

5.0

August 2018

WEB PRESENCE

My experience with PatientPop has been very positive. Implementation was well organized and efficiently managed. Since launching our new web presence with PatientPop we have seen a 40% increase in appointment volume above what we were seeing prior to PatientPop's services. PatientPop has consistently followed-up to make sure all of our account needs are covered. We are very pleased with the service they have provided

Pros

The ease of the implementation process, the integration for scheduling, multifaceted functions in many areas. The ability to send patients appointment reminders and other communications, the constant SEO monitoring and unbelievable results of our new web presence.

Cons

The amount of phone calls generated from the optimization of our web presence! We had to actually stop direct calls from the web and direct them to dedicated phone line

August 2017

Tonya from Boardwalk OB GYN

Company Size: 11-50 employees

Industry: Medical Practice

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

August 2017

Patient Pop far exceeded my expectations and I look forward to more applications from them!

An overall increase in patient satisfaction and reviews along with significant increase in visits and views to our site and positive feedback in our community. They offer the best resources for top engine search reviews and handle all the social media and internet sites that propel our exposure and popularity.

Pros

The positive patient results and amount of scheduled visits. Seamless and professional look and functionality of the platform are the best out there! The customer service is exceptional and all employees are top notch and on top of their game,

Cons

That they haven't created more ways to Integrate fully and create a platform for patient check in and forms to transition over. If they can do this I would have no need for any other platform. They definitely have a nitch for making the digital Medical Office profitable and functional.

November 2019

Anonymous

Verified Reviewer

Company Size: 2-10 employees

Time Used: Less than 6 months

Review Source: GetApp


Ease-of-use

1.0

Value for money

1.0

Customer support

1.0

Functionality

1.0

November 2019

Absolutely WORTHLESS!

could not be worst!

Pros

One of THE worst companies/platform we've ever worked with. Incompetent Support, incompetent platform, and incompetent account managers. Seems like they herd people in and out often, because NOBODY seems to have a clue as to WHY something can or cannot be implemented. Their platform can't read columns in Eaglesoft, so there is at least 5 NEW manual steps you must perform in order to make it ready for their software to read. VERY cumbersome, and totally frustrated with the answers they give which comes back in circles.

Cons

EVERYTHING! NOTHING is intuitive, nothing is automated.

Reasons for Choosing PatientPop

Because of fantastic CON JOB they did on us, and offered a website included.

August 2017

Nathaniel from Saddler Minami Dental Corporation

Company Size: 2-10 employees

Industry: Medical Practice

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

August 2017

Has been a great experience!

Everything for a small starting practice; scheduler, website and on line support.

Pros

It can do a variety of applications and the metrics page is very awesome!and patient data is very easy to use.

Cons

Only one suggestion: for the provider calendar, it would be nice to scroll ahead by the month versus advancing week by week. For example, if you need to book 3 or 6 months out, you would need to click the week advance link 12 or 24 times respectively.