PatientPop helps physicians and health care providers attract patients through healthcare sites and social media profiles.

The solution provides an appointment-scheduling module that allows patients to request appointments through provider websites or social media accounts. Appointments are added to provider schedules through integrations with various scheduling solutions, along with patient histories. It also captures how which search engines and websites patients use to find provider websites.

PatientPop sends automated reminders to patients before appointments, and patients can also schedule new appointments in case they are unable to attend. Additionally, patients are sent a satisfaction survey after an appointment. The solution helps users analyze the survey responses, view patient feedback and manage a practice’s online reputation.

Support is provided via email and phone. Pricing is per user per month.

Follow up survey
Follow up survey

Follow up survey

Book appointments

Book appointments

Multiple devices

Multiple devices

Supported Operating System(s):

Web browser (OS agnostic)



77 Reviews of PatientPop

Overall rating

4.5 / 5 stars

Write a review

Showing 1 - 20 of 77 reviews

Start your review of PatientPop

Write a review
LinkedIn icon
Verified Reviewer

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

October 2018

Overpriced for the services received.

Poor client services and for the price you are better off someplace else.

Pros

The sales rep is a good representative. Their websites are of good quality.

Cons

There follow up is poor. Their SEO was not what was promised. When a "review" of your stats did happen, they used falsified information. I had their portal of my information up in one screen and the stats they showed were not what was on the screen and VERY elevated.

Review Source: Capterra
LinkedIn icon
Verified Reviewer

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

October 2018

Helped to grow our practice

Pros

I most enjoyed this software because it helped us grow our practice overall. We were having issues bringing in new patients and we were in a rut. When we started using patient pop our results improved and we made more sales.

Cons

Customer service could be either too annoying or too hard to get ahold of.

Review Source: Capterra

Harold from Delta 9 Medical Consulting

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

September 2018

Perfect product if you want a hands-off approach to your web presence.

First Year 8/10 Second Year 6/10 Third Year 4/10 Ideal for someone that wants a "Hands Off" service to pick up some new patients.

Pros

The look of the final product is quite impressive and patients frequently complement us about this as a practice gateway.

The support staff in the initial phase of setting up our service was truly exceptional and quite responsive, I think the initial phase took two months or so. Since that time the support representative that has been assigned to our account has functioned at a very high level regardless of who was actually doing the job that month. My rep is responsive to request normally in hours if not a day - the staff is limited by what the company will allow them to do however.

The ability to actually judge whether a form of advertisement or promotion is actually contributing to your bottom line patient numbers is essential. The software provides you with some data but of course you can actually look at your real numbers of patients that you see and follow your billing to judge whether you're getting what you paid for in terms of return on investment.

Cons

Despite the positive response that we initially felt having started the service a few things became evident over the first year (we are now in our third year using the service).

The fee that you pay to get started with the service is certainly a loss leader for the company, however over time once your website is set up and the secondary review sites are established there is very little intervention on the part of the company. I would rather pay for the service up front for the hours spent setting it up and then pay for the actual amount of what maintenance cost. By the time you get to year 2 - the annual fee being charged is excessive.

The templates that they use to communicate with our patients are not flexible, you're forced to accept their cookie-cutter response to your patients! For over 30 months we have made the same request to have control over the information that is communicated to our patients - reflect what we want to say. This is not an option with the service and is something would not be hard to fix if they valued your business. I find this a fatal flaw in PatientPop and this will be the primary reason for terminating our relationship.

They promote increased ranking results but the Keywords are not actual Hot Keywords your patients would search - so you get lots of #1 in search results but the actual search that got the high result is one that very few if any potential patients would use in your geopraphic area.

Review Source: Capterra
LinkedIn icon
Verified Reviewer

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

August 2018

WEB PRESENCE

My experience with PatientPop has been very positive. Implementation was well organized and efficiently managed. Since launching our new web presence with PatientPop we have seen a 40% increase in appointment volume above what we were seeing prior to PatientPop's services. PatientPop has consistently followed-up to make sure all of our account needs are covered. We are very pleased with the service they have provided

Pros

The ease of the implementation process, the integration for scheduling, multifaceted functions in many areas. The ability to send patients appointment reminders and other communications, the constant SEO monitoring and unbelievable results of our new web presence.

Cons

The amount of phone calls generated from the optimization of our web presence! We had to actually stop direct calls from the web and direct them to dedicated phone line

Review Source: Capterra

Anthony from Azul Med Spa

Ease-of-use

Value for money

Customer support

Functionality

June 2018

I was dissatisfied with my product and when I expressed my concern I was charged 4 months payments.

Pros

The dashboard was easy to use and helped us organize all of the factors that they were working on.

Cons

I was misled for what I can do to my website as far as customization. I addressed my concerns and when I was supposed to have a conference call scheduled and was told we would follow up with them next week about our contract, the following day they took 4 months of payments out of our account in advance at one time. I did not authorize this and they did not address my concerns properly. They knew that I was unhappy with my current service and therefore saw to it that they would get money from me. There were multiple issues concerning my account that I expressed to them and we never received adequate solutions to the problems.

Review Source: Capterra

Response: PatientPop, Patientpop inc.

June 2018

Mr. Grant, Thank you for your feedback. We made a mistake with billing, but we are correcting it now. We apologize for the inconvenience. Once the refund has processed, we would like the opportunity to re-open discussions to address any concerns you might have had with our platform. Sincerely, The PatientPop Team

Doug from InBody Chiropractic

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

June 2018

A great marketing platform for all your needs

Great marketing platform

Pros

If you have a solid budget this program allows you to create and modify and track all of your marketing strategies.

Cons

But if you do not have a large budget it can be challenging but you only pay for what you need and as you need it.

Review Source: Capterra

Jenny from Apex Family Chiropractic

Ease-of-use

Value for money

Customer support

Functionality

June 2018

Patient Pop is a great tool to use to make sure you are getting the most out of your website!

Pros

I love the idea of this software and what it stands for. It allows me to prioritize the content on my website and helps me to figure out ways to make our website more user friendly with faster download speed.

Cons

I'm new to this software so I don't have any cons to comment on yet. This software has helped me tremendously and we've gained more new clients from our website because of this software!

Review Source: Capterra

Tom from Winchester Orthopaedic

Ease-of-use

Value for money

Customer support

Functionality

May 2018

We updated our website to PatientPop.

Pros

A organized and motivated design team built our site in short order. The features and functions of the new site were polished and current with the times. They addressed our needs and greatly improved our website design, functionality and appearance.

Cons

Since they are using a templated format somewhat, there are limits to what we can accomplish with the site. The patient scheduling feature is a great idea and fantastic for the patient but it does not link to our calendar of appointments, so patients get confused when we dont have an appointment when the website says we do.

Review Source: Capterra
LinkedIn icon
Verified Reviewer

Ease-of-use

Value for money

Customer support

Functionality

May 2018

Helps patients find you, and facilitates booking appointments

ease, integration, enables patient care

Pros

I like the more personalized way I appear when partients search for me online, and its a nice feature to also have my availability and ability for patients to request appointments through the portal

Cons

The repetitive after visit surveys can be a bit much for people who see me weekly, and im sure there is a way to turn off this feature, or have patients themselves request to not receive the form after every visit

Review Source: Capterra

Lauren from ozarktech

Ease-of-use

Value for money

Customer support

Functionality

April 2018

good

Pros

It is very easy to use and patients seem to like the software. Seems user friendly and a bonus that they can schedule their own times.

Cons

It doesn't link to the patient's chart and sometimes patients need to schedule more time that it gives you the option.

Review Source: Capterra

Chelsea from Arkansas Children's

Ease-of-use

Value for money

Customer support

Functionality

January 2018

Great!

Pros

Patients can use this online themselves and can do so easily. It's super user-friendly and looks nice and professional.

Cons

The calendar doesn't go very far so it can get confusing. Sometimes patients need more time to schedule appointments.

Review Source: Capterra

Ilham from Cute Smile Dental

Ease-of-use

Value for money

Customer support

Functionality

November 2017

HORRIBLE!!! BEWARE OF THIS COMPANY!!

There aren't any pros to comment about. Patient pop staff are CROOKS!! They will sell you on a dream that your practice will benefit from their services and in actuality behind your back will steal ownership of your google business, and link your IP address to an amazon server that only they control!!!

Cons

After they have completely blind sided you they will then hold all you have worked for PRIOR to them as ransom, Saying " If you pay me X amount of dollars we will give you your site and ownership back" Common day thieves. PLEASE DON'T GET FOOLED LIKE WE DID.

Review Source: Capterra

Edyta from CN MEDICAL AESTHETICS

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

November 2017

Easy, responsive, clear, simple

More patients thru the door. Our practice has been very happy to be introduced to Patient Pop thru our Cynosure rap. We are glad to work with Patient Pop

Pros

easy in use for patients, amazing track of call, bright look for public/patients .
Dashboard is clear and detailed .

Review Source: Capterra

Adejoke from Valley medical Center, pllc

Ease-of-use

Value for money

Customer support

Functionality

November 2017

So far patients have been able to access and make appointments.

Pros

The patient s have indicated that it is to use and make appointments using this software on the computer

Cons

The fact that it does not link with the chart at the present cost of the soft ware. I do not want to have to pay extra as i a small business.

Review Source: Capterra

Shalin from Health One Family Medicine

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

November 2017

Awesome!

Pros

easy to use and in one dashboard with easy access from phone, computer, ipad at multiple locations.

Cons

unable to load appointment directly in EMR so it requires manual entry which takes lot of clinic staff time

Review Source: Capterra

Gianna from Truxtun Psychiatric Medical Group

Ease-of-use

Value for money

Customer support

Functionality

November 2017

Great customer service and customization options.

Our website looks way more professional and is so much easier to use now that they revamped it!

Pros

I appreciate their attention to detail and the professional look of our website. It's also helpful that they update our information across multiple web platforms, so changing information is all done at once.

Cons

The calendar booking function works best with a smaller practice, we have 15 providers so the calendar isn't useful for our business.

Review Source: Capterra

Stacy from Myrtle Avenue Pediatrics

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

November 2017

Overall been very good

Pros

The ease of use for our patients. The tracking of patients appointments. Search Engine Optimization help

Cons

It not being compatible with our software unless accessed higher monthly fees per physician. New Patient and appointment request sections not requiring fields to be completely filled out before moving on to the next section. People do not fill out completely so in return we have to call the patient anyway to get complete information before making the requested appointment for them which our software requires.

Review Source: Capterra

Dulse from Evergreen Chiropractic & Wellness

Ease-of-use

Value for money

Customer support

Functionality

October 2017

A simply great experience.

Pros

Patients have the ability to book online and we can better track our new patients with the phone system.

Cons

The slots available in the online booking feature aren't distinguished as new patient time slots and existing patient time slots which require us calling our new patients constantly to put them in appropriate times.

Review Source: Capterra

Laura from Ophthalmology Consultants PC

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

October 2017

Better than my last web developer who was a local independent company. Better support.

Better exposure on web

Pros

Relatively easy to use among my minimally trained staff. Once I prod my staff to log in and check the system it is fairly straightforward

Cons

Still confusing to patients trying to book eye exams instead of aesthetics. Hard to coordinate with my stsff

Review Source: Capterra

Juli from Valley Pain Centers

Number of employees:  51-200 employees

Ease-of-use

Value for money

Customer support

Functionality

October 2017

PatientPop website's are user friendly and professional. Their marketing staff is service oriented.

Pros

It's very user friendly. The website has a professional look and is easy to navigate. Customer Service does their best to accommodate requests in a timely manner.

Cons

Sometimes the quality of the images are lower than desired. Also, there have been times when a request takes longer to complete than expected.

Review Source: Capterra

Displaying 1 - 20 of 77 reviews