PatientPop software


75 reviews(4.5/5)
75 reviews(4.5/5)

PatientPop helps physicians and health care providers attract patients through healthcare sites and social media profiles.

The solution provides an appointment-scheduling module that allows patients to request appointments through provider websites or social media accounts. Appointments are added to provider schedules through integrations with various scheduling solutions, along with patient histories. It also captures how which search engines and websites patients use to find provider websites.

PatientPop sends automated reminders to patients before appointments, and patients can also schedule new appointments in case they are unable to attend. Additionally, patients are sent a satisfaction survey after an appointment. The solution helps users analyze the survey responses, view patient feedback and manage a practice’s online reputation.

Support is provided via email and phone. Pricing is per user per month.

Supported Operating System(s):
Web browser (OS agnostic)

75 Reviews of PatientPop

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  • Harold from Delta 9 Medical Consulting

    Number of employees: 2-10 employees

    September 2018

    Perfect product if you want a hands-off approach to your web presence.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    First Year 8/10 Second Year 6/10 Third Year 4/10 Ideal for someone that wants a "Hands Off" service to pick up some new patients.

    Pros

    The look of the final product is quite impressive and patients frequently complement us about this as a practice gateway.

    The support staff in the initial phase of setting up our service was truly exceptional and quite responsive, I think the initial phase took two months or so. Since that time the support representative that has been assigned to our account has functioned at a very high level regardless of who was actually doing the job that month. My rep is responsive to request normally in hours if not a day - the staff is limited by what the company will allow them to do however.

    The ability to actually judge whether a form of advertisement or promotion is actually contributing to your bottom line patient numbers is essential. The software provides you with some data but of course you can actually look at your real numbers of patients that you see and follow your billing to judge whether you're getting what you paid for in terms of return on investment.

    Cons

    Despite the positive response that we initially felt having started the service a few things became evident over the first year (we are now in our third year using the service).

    The fee that you pay to get started with the service is certainly a loss leader for the company, however over time once your website is set up and the secondary review sites are established there is very little intervention on the part of the company. I would rather pay for the service up front for the hours spent setting it up and then pay for the actual amount of what maintenance cost. By the time you get to year 2 - the annual fee being charged is excessive.

    The templates that they use to communicate with our patients are not flexible, you're forced to accept their cookie-cutter response to your patients! For over 30 months we have made the same request to have control over the information that is communicated to our patients - reflect what we want to say. This is not an option with the service and is something would not be hard to fix if they valued your business. I find this a fatal flaw in PatientPop and this will be the primary reason for terminating our relationship.

    They promote increased ranking results but the Keywords are not actual Hot Keywords your patients would search - so you get lots of #1 in search results but the actual search that got the high result is one that very few if any potential patients would use in your geopraphic area.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Verified Reviewer

    Number of employees: 11-50 employees

    August 2018

    WEB PRESENCE

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    My experience with PatientPop has been very positive. Implementation was well organized and efficiently managed. Since launching our new web presence with PatientPop we have seen a 40% increase in appointment volume above what we were seeing prior to PatientPop's services. PatientPop has consistently followed-up to make sure all of our account needs are covered. We are very pleased with the service they have provided

    Pros

    The ease of the implementation process, the integration for scheduling, multifaceted functions in many areas. The ability to send patients appointment reminders and other communications, the constant SEO monitoring and unbelievable results of our new web presence.

    Cons

    The amount of phone calls generated from the optimization of our web presence! We had to actually stop direct calls from the web and direct them to dedicated phone line

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Anthony from Azul Med Spa

    June 2018

    I was dissatisfied with my product and when I expressed my concern I was charged 4 months payments.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    The dashboard was easy to use and helped us organize all of the factors that they were working on.

    Cons

    I was misled for what I can do to my website as far as customization. I addressed my concerns and when I was supposed to have a conference call scheduled and was told we would follow up with them next week about our contract, the following day they took 4 months of payments out of our account in advance at one time. I did not authorize this and they did not address my concerns properly. They knew that I was unhappy with my current service and therefore saw to it that they would get money from me. There were multiple issues concerning my account that I expressed to them and we never received adequate solutions to the problems.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

    Response: PatientPop, Patientpop inc.

    June 2018

    Mr. Grant, Thank you for your feedback. We made a mistake with billing, but we are correcting it now. We apologize for the inconvenience. Once the refund has processed, we would like the opportunity to re-open discussions to address any concerns you might have had with our platform. Sincerely, The PatientPop Team

  • Doug from InBody Chiropractic

    Number of employees: 2-10 employees

    June 2018

    A great marketing platform for all your needs

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Great marketing platform

    Pros

    If you have a solid budget this program allows you to create and modify and track all of your marketing strategies.

    Cons

    But if you do not have a large budget it can be challenging but you only pay for what you need and as you need it.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Jenny from Apex Family Chiropractic

    June 2018

    Patient Pop is a great tool to use to make sure you are getting the most out of your website!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    I love the idea of this software and what it stands for. It allows me to prioritize the content on my website and helps me to figure out ways to make our website more user friendly with faster download speed.

    Cons

    I'm new to this software so I don't have any cons to comment on yet. This software has helped me tremendously and we've gained more new clients from our website because of this software!

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Tom from Winchester Orthopaedic

    May 2018

    We updated our website to PatientPop.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    A organized and motivated design team built our site in short order. The features and functions of the new site were polished and current with the times. They addressed our needs and greatly improved our website design, functionality and appearance.

    Cons

    Since they are using a templated format somewhat, there are limits to what we can accomplish with the site. The patient scheduling feature is a great idea and fantastic for the patient but it does not link to our calendar of appointments, so patients get confused when we dont have an appointment when the website says we do.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Verified Reviewer

    May 2018

    Helps patients find you, and facilitates booking appointments

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    ease, integration, enables patient care

    Pros

    I like the more personalized way I appear when partients search for me online, and its a nice feature to also have my availability and ability for patients to request appointments through the portal

    Cons

    The repetitive after visit surveys can be a bit much for people who see me weekly, and im sure there is a way to turn off this feature, or have patients themselves request to not receive the form after every visit

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Lauren from ozarktech

    April 2018

    good

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    It is very easy to use and patients seem to like the software. Seems user friendly and a bonus that they can schedule their own times.

    Cons

    It doesn't link to the patient's chart and sometimes patients need to schedule more time that it gives you the option.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Chelsea from Arkansas Children's

    January 2018

    Great!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Patients can use this online themselves and can do so easily. It's super user-friendly and looks nice and professional.

    Cons

    The calendar doesn't go very far so it can get confusing. Sometimes patients need more time to schedule appointments.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Ilham from Cute Smile Dental

    November 2017

    HORRIBLE!!! BEWARE OF THIS COMPANY!!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    There aren't any pros to comment about. Patient pop staff are CROOKS!! They will sell you on a dream that your practice will benefit from their services and in actuality behind your back will steal ownership of your google business, and link your IP address to an amazon server that only they control!!!

    Cons

    After they have completely blind sided you they will then hold all you have worked for PRIOR to them as ransom, Saying " If you pay me X amount of dollars we will give you your site and ownership back" Common day thieves. PLEASE DON'T GET FOOLED LIKE WE DID.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Edyta from CN MEDICAL AESTHETICS

    Number of employees: 2-10 employees

    November 2017

    Easy, responsive, clear, simple

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    More patients thru the door. Our practice has been very happy to be introduced to Patient Pop thru our Cynosure rap. We are glad to work with Patient Pop

    Pros

    easy in use for patients, amazing track of call, bright look for public/patients .
    Dashboard is clear and detailed .

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Adejoke from Valley medical Center, pllc

    November 2017

    So far patients have been able to access and make appointments.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    The patient s have indicated that it is to use and make appointments using this software on the computer

    Cons

    The fact that it does not link with the chart at the present cost of the soft ware. I do not want to have to pay extra as i a small business.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Shalin from Health One Family Medicine

    Number of employees: 2-10 employees

    November 2017

    Awesome!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    easy to use and in one dashboard with easy access from phone, computer, ipad at multiple locations.

    Cons

    unable to load appointment directly in EMR so it requires manual entry which takes lot of clinic staff time

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Gianna from Truxtun Psychiatric Medical Group

    November 2017

    Great customer service and customization options.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Our website looks way more professional and is so much easier to use now that they revamped it!

    Pros

    I appreciate their attention to detail and the professional look of our website. It's also helpful that they update our information across multiple web platforms, so changing information is all done at once.

    Cons

    The calendar booking function works best with a smaller practice, we have 15 providers so the calendar isn't useful for our business.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Stacy from Myrtle Avenue Pediatrics

    Number of employees: 11-50 employees

    November 2017

    Overall been very good

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    The ease of use for our patients. The tracking of patients appointments. Search Engine Optimization help

    Cons

    It not being compatible with our software unless accessed higher monthly fees per physician. New Patient and appointment request sections not requiring fields to be completely filled out before moving on to the next section. People do not fill out completely so in return we have to call the patient anyway to get complete information before making the requested appointment for them which our software requires.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Dulse from Evergreen Chiropractic & Wellness

    October 2017

    A simply great experience.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Patients have the ability to book online and we can better track our new patients with the phone system.

    Cons

    The slots available in the online booking feature aren't distinguished as new patient time slots and existing patient time slots which require us calling our new patients constantly to put them in appropriate times.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Laura from Ophthalmology Consultants PC

    Number of employees: 2-10 employees

    October 2017

    Better than my last web developer who was a local independent company. Better support.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Better exposure on web

    Pros

    Relatively easy to use among my minimally trained staff. Once I prod my staff to log in and check the system it is fairly straightforward

    Cons

    Still confusing to patients trying to book eye exams instead of aesthetics. Hard to coordinate with my stsff

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Juli from Valley Pain Centers

    Number of employees: 51-200 employees

    October 2017

    PatientPop website's are user friendly and professional. Their marketing staff is service oriented.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    It's very user friendly. The website has a professional look and is easy to navigate. Customer Service does their best to accommodate requests in a timely manner.

    Cons

    Sometimes the quality of the images are lower than desired. Also, there have been times when a request takes longer to complete than expected.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Heather from Well adjusted chiropractic

    Number of employees: 1 employee

    October 2017

    I am starting to get increased online traffic from the site, which is nice.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Increased site traffic.

    Pros

    The software has helped increase traffic to the site. It is also very easy to use on a daily basis. Also the website look very nice.

    Cons

    The software is a bit expensive and it does not integrate with my existing EHR scheduling software, which does create , more work.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Richard from Richard G. Merkler, MD

    Number of employees: 2-10 employees

    October 2017

    They have helped me build a website and generate new patient appointments

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Better system for making and tracking appointments.

    Pros

    Simplicity of helping patients make appointments and keep track of them. They gave me a presence on the web that I can control.

    Cons

    Phone appointments can't be tracked as easily as on-line ones. Understanding some of the data that they generate is difficult at times.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
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