Power Diary communication screenshot
Supported Operating System(s):
Web browser (OS agnostic)About Power Diary
Power Diary is designed specifically for health clinics and their clients range from individual practitioners through to large, multi-location practices.
Power Diary is an online practice management software, which includes calendar management, automated appointment reminders (SMS or email), treatment note templates (which can be customized), client database, client invoicing, waiting lists, online bookings (link to this through website), 2-way SMS chat and more. It helps manage health care clinics and is popular with physiotherapists, psychologists, speech therapists, podiatrists, massage therapists, naturopaths, osteopaths, chiropractors, counselors and other health practices.
Power Diary aims to provide health practitioners with a practice manageme...
121 Reviews of Power Diary
Average User Ratings
Overall
4.58 / 5 stars
Ease-of-use
4.5
Value for money
4.5
Customer support
4.5
Functionality
4.5
Likelihood to Recommend
Not likely
Very likely
December 2019
Jordan J. from 24 Hour Fitness
Verified Reviewer
Company Size: 5,001-10,000 employees
Industry: Health, Wellness and Fitness
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
December 2019
Personal Trainer(s) Appointment Portal
All personal trainers appointments in one place. Payment processing makes it easy for clients to pay for their personal training sessions. Clients profile details are located in this app. Makes it easy for personal trainers to refer to specific client.
Pros
I keep track of multiple personal trainers in one portal. Clients book online. Clients can process their personal training payments online. Power Diary shows every personal trainers available time slots.
Cons
Need note security. One personal trainer should not be able to see another personal trainers client notes.
Response from Power Diary
Replied December 2019
Thanks for the great review Jordan! With the Notes access - if you go to Setup > Users and untick "Access all Client Session Notes" for your users then they won't be able to access other PT's client notes. - Damien
August 2019
Simone from The Clinical Psychology Centre
Company Size: 11-50 employees
Industry: Mental Health Care
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
4.0
Customer support
4.0
Functionality
3.0
August 2019
Review
Overall Power Diary is meeting the needs of our business however we have had to make a large number of changes to our processes and way of working with our clients to accommodate Power Diary. There are a number of functionalities that we would like to see.
Pros
- Visually appealing - Ability to produce multiple reports - Simple and easy to use calendar and client set up - Client online booking portal - Medicare processing - Data consistancy
Cons
- Limited functions available on the calendar - cannot view single day of the week for multiple weeks - Unable to limit who access notes and profile information - anyone with can access client notes and view client profiles regardless if the client is allocated to them or not - Unable to create an overall number of sessions used in a session pack per year - this is still tracked manually
Reasons for Choosing Power Diary
Adds email relay Adds SMS mgmt. – forward SMS to business vs clinician email Adds Client classficiation Adds list of insurers Adds referrer types Limits clients to one clinician Uses gap between appt as well as slots – adds holiday capability Similar appointment type filtering by clinicians Holds price pointing People can be clients AND / or referrers / contacts or 3rd parties – 1 number rules them all Adds disclosure level Adds deidentify invoices Session notes can be locked for editing Nice templating including checklist and sections Nice comms history Comms templates allow HTML buttons like rebooking as a guess New appointments blocked Appointment warning in diary Similar merge function Client search by classification (ED) by clinician, referrer Strong Wait list by day and block of day with multiple clinicians etc Same suppress names in diary privacy Nice recurring -> pending -> confirmed etc – proper appointment log Nice message centre Bulk update of client
Reasons for Switching to Power Diary
Using multiple programs was becoming an issue, one for storing client data, another for calendar use and another for accounting. The customised database was becoming glitchy and too small for our expanding business. Wanting to become paperless Wanting to move away from using an onsite server
March 2020
John from Medical Practice
Company Size: 2-10 employees
Industry: Alternative Medicine
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
2.0
Value for money
3.0
Customer support
4.0
Functionality
3.0
March 2020
Not too bad, with potential
Overall it isn't too bad, Notes are quite good. And staff are good. However, it does remain a very restrictive platform with multiple irritating imperfections. They are keen to listen and let you know they are making changes, but the role out is extremely slow and slightly disappointing following the long wait. They have the potential to be very good if they implemented the changes they say they would do, but sometimes get they feel they are complacent with their product.
Pros
Support is good in that staff to try their best to help quickly with the availability they have. Have some good features e.g notes. It can be a cheaper option if you avoid using SMS. (This is where they make up the difference.)
Cons
They take a very long time to implement changes, yet they can implement changes fast if need to such as adding telehealth during COVID 19 in a week (if they didn't they would have lost business). They discussed intake forms since I started a year ago (and has been a popular demand by many users) and still just talk of it happening, yet keep you hooked by saying coming in a few months. They make their money on SMS so be careful , never known SMS to be so expensive. They recently did a user interface facelift with new features. It is still quite dated compared to competitors and you're restricted to what you can do. They could do with a graphics designer or ergonomic designer on their team.
Reasons for Choosing Power Diary
All in one CRM system and at the time they were ahead in the development of clinic notes compared to cliniko and acuity. Although they appear to have excelled in the development whilst power diary dither in and out of complacency. Maybe lasts years action plans focus was on marketing this year, I remain hopeful:)
Response from Power Diary
Replied April 2020
Thanks John. The Online Forms have taken longer than initially anticipated, but I can assure you it has nothing to do with complacency - in fact quite the opposite. Our online forms are built on our Client Portal platform. During dev we identified there were some emerging limitations with the technology we had been using for the Client Portal. We decided that instead of building another feature on top of it, we should instead rebuild the Client Portal first using more flexibility technology, and then build the Online Forms using that. It's a 'get the foundations right first' type decision. Whilst not glamorous, this approach has ongoing, long-term benefits for all our users. The Client Portal has now been rebuilt and released, and the Online Forms function is in final stages of pre-Beta testing. Re SMS: these are middle-range for pricing. We use an enterprise-grade gateway that is very reliable. There are some cheaper, less reliable providers but we will never use them.
August 2019
Natalie from Bodyocus Remedial and Sports Massage
Company Size: 1 employee
Industry: Health, Wellness and Fitness
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
4.0
Customer support
5.0
Functionality
4.0
August 2019
Power Diary helps me save time
I don't have any double handling...I can email clients and other health professionals straight from the software which links to the respective client's file.
Pros
Tailored client note functions, easy accounting with feeds to Xero, and a willingness to look at adaptations to suit the needs of my business. Also, support by Australian's which is thorough, quick and friendly. Client Portal
Cons
Still a few aspects of the note forms requiring changes to make extra helpful notes for my clinic.
Reasons for Choosing Power Diary
Recommendations from other people in the industry and from other Allied Health professionals.
Reasons for Switching to Power Diary
Greater capabilities for my business type.
Response from Power Diary
Replied September 2019
Thanks for the great review! - Damien
August 2019
Rebecca from Progressive Psychology
Company Size: 2-10 employees
Industry: Mental Health Care
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
August 2019
Best decision I made for my practice
Pros
The best thing about PowerDiary would have to be the time savings having everything incorporated into the one program, being able to send/receive SMS including automated reminders, AND being able to export directly to Xero! It’s great! It is so simple to use as well and there are always new features being added. Customer support are also fabulous when you need a hand with something!
Cons
I dislike that I have my calendar set up in 30min timeslots so I have to scroll to view the entire day. Nothing major! Oh & I wish you could send faxes from PowerDiary.
Reasons for Choosing Power Diary
PowerDiary was much more visually appealing and appeared to have better functionality and was simple to use. It also offered more features and had a fabulous support team!
Response from Power Diary
Replied August 2019
Hi Rebecca, Thanks for your lovely review. We love hearing that Power Diary is saving you lots of time! Will add your improvement ideas to our list (we prioritise the ones we get the most interest in). All the best, Fiona
