Practice Mate
Practice Mate
About Practice Mate
Practice Mate Pricing
Practice Mate is available for free.
Free trial:
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Free version:
Available

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Showing 1 - 5 of 39 reviews
Fazal
Verified reviewer
Company size: 2-10 employees
Industry: Health, Wellness and Fitness
Time used: More than 2 years
Review Source: Capterra
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
April 2022
OFFICE ALLY, a comprehensive medical practice solution
Practice mate is great, we have used it in our medical practice for over 10 years.
Pros
Office ally is great because the practice mate is free. They will charge you nominal rates if you use some of the extra features like submitting claims, EHR, billing invoices, and a number of services that may be beneficial to a variety of different practices. Also their customer service is excellent, as well as their tutorial videos and they offer training one on one.
Cons
There are some things that could be improved on the software, but they are always improving and upgrading the software.
Diana
Company size: 2-10 employees
Industry: Mental Health Care
Time used: More than 2 years
Review Source: Capterra
EASE OF USE
3
VALUE FOR MONEY
5
FUNCTIONALITY
3
December 2021
Great for Single Provider Practice
Pros
For a small, single provider mental health practice, this software makes billing much simpler. Entering demographics and billing is easy. Most clients are seen for the same procedure and diagnosis each time, I can template my charge entry to have these items automatically fill in at each visit. Easy to view and resubmit the claims that are sent. Can create pop-up notes when accessing certain areas of a patient (scheduling, demographics, etc). Can electronically post EOB's if setup to receive and process the insurance's file. Cannot beat the cost (or lack of cost) for using this software.
Cons
The Accounts Receivable can be challenging at times. Cannot reverse payments/adjustments on an account with a negative transaction, must delete these out, which is a nightmare for tracking or auditing. If the EOB wasn't posted by the system, have to manually search for the patient by looking at each EOB for that insurance.
laura
Company size: 2-10 employees
Industry: Health, Wellness and Fitness
Time used: More than 2 years
Review Source: Capterra
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
January 2023
Great for submitting claims and excellent customer service
Cost effective, easy to use, good customer service
Pros
easy to use- has a "claim fix" tab that lets me fix problem claims quickly
Cons
Not much flexibility in mental health EHR templates
Reasons for choosing Practice Mate
I was paying a biller who used it so I took it over and used it myself
Elizabeth
Company size: 1 employee
Industry: Mental Health Care
Time used: More than 2 years
Review Source
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
3
November 2018
Most serious thing to consider when starting with Office Ally/Practice Mate as a Mental Health Professional
Pros
I've used Office Ally for over 10 years, and in the early years it has worked very well for me, however, if I knew what I know about Office Ally now, I would not have started using it.
Cons
In the last several years, there have been more mistakes made by practice mate, claims that appear to have been submitted that were not. Fortunately, the Office Ally Tech support is usually very helpful when I call them, although in this case of some claims not going through, that issue has still not been resolved. The biggest issue however, that I would urge users of Practice Mate to consider, is if you use this program to write notes, at some point in time, if you ever want to stop using Practice Mate, you will not have easy access to these notes. I was told that there is no easy way of downloading or printing these notes. You have to go into each session, and cut and paste each note onto another document. If you don't want to go through this trouble, and for me it would be thousands of notes I would have to cut and paste, it effectively locks you into using Practice Mate, and almost impossible to shift over to another billing software program. You can export patient demographic information to other programs, but notes cannot be exported. If I had known this when I started with Office Ally, I would not have started. Hopefully Office Ally will fix this problem which could easily dissuade users from wanting to sign on.
Jessica
Company size: 2-10 employees
Industry: Health, Wellness and Fitness
Time used: More than 2 years
Review Source: Capterra
EASE OF USE
3
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
November 2022
Great low cost software
overall I have a good experience using this software mostly for clearing house and billing purposes.
Pros
I like that this is a web based program and not a server software your computer has to harbor. Its low in cost in comparison to other clearhouses.
Cons
patient inability to schedule online is not great, and it takes a lot of clicks to do simple tasks.
Reasons for choosing Practice Mate
Billing services with ChiroTouch were too expensive and not yet well integrates with their new CT Cloud site.