ReLi Med Solutions' suite gives small to midsize ambulatory care practices a completely integrated EHR and Practice Management solution. The solution can be installed on-premises or hosted on a cloud as a web-based application.

ReLi Med's workflow can be customized to match the unique workflow of various practices. The solution interfaces with immunization registries, HIE, ACOs and others. The built-in practice management tool allows practices to manage patient scheduling, automate claim settlement process, handle billing and configure alerts and reminders for both physicians and patients. Other benefits include insurance verification, multi-level claim scrubbing, customizable reporting, charting, Rx requests and more.

ReLi Med is recommended to practices with less than 10 doctors in a number of ambulatory specialties such as pediatrics, internal medicine, family practice, urgent care and more. A personalized support team helps new users with implementation, training and template customization.



28 Reviews of ReLiMed

Overall rating

5.0 / 5 stars

Showing 1 - 20 of 28 reviews

March 2018

shylesh from Shylesgantamdpa

Company Size: 11-50 employees

Review Source


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

March 2018

Excellent

Very user friendly. Excellent customer support.

Pros

Easy to maneuver. Very user friendly. Excellent customer support. Personalized attention. Frequent updates to keep up the requirements

Cons

None. No issues at all. Was easy to adopt which could be difficult when changing systems. Could provide more templates

March 2018

Gowdhami from Anderson Sleep and lung center

Company Size: 2-10 employees

Review Source


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

March 2018

Really good . User friendly

Would recommend to anyone without hesitation

Pros

Easy to learn , templates made my work go faster
Billing service is excellant , found it easy to transfer the main information from one office visit to another

Cons

did not have the automated faxing ( arranged to the doctors office ) , would have cost me extra but i decided not to have it

February 2018

SCOTT from JUNE P. SOUVIRON M.D.

Company Size: 2-10 employees

Review Source


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

February 2018

THE RIGHT CHOICE

Stop reading all the reviews and call ReliMed to schedule a demo. You'll be glad you did.

Pros

We demoed several systems and after test driving Reli's system I was sold. It's Easy to learn and use without useless features, bright colors which make the screen noisy, crowded and harsh on the eyes. From scheduling patients, utilizing the EMR, insurance processing to balance billing the ReliMed system has increased my efficency which allows me to do other tasks. CUSTOMER SERVICE is AWESOME...... The support team actually answers the phone without prompts and transfering me to another department with long hold times. Issues for the most part are resolved with one call and if not the team does follow up.

February 2018

ANGELICA from GENESIS FAMILY PRACTICE

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

3 of 5

Customer support

5 of 5

Functionality

3 of 5

February 2018

SUPPORT/ BILLING ARE SO FRIENDLY AND QUICK TY SO MUCH

Pros

HOW EASILY I CAN MERGE ACCOUNTS AND HOW I CAN PULL RECORDS TO SEND OUT. I ALSO LIKE THE PATIENT INFO TAB

Cons

THE SYSTEM IS A BIT SLOW FOR OUR OFFICE- REPORTING IS A BIT CONFUSING- HOWEVER YOUR STAFF MAKES UP FOR IT. THEY SURELY DO MAKE IT A GREAT EXPERIENCE. I NEVER FEEL LIKE I CANT CALL - OR THAT I AM ANNOYING THEM WITH MY 20TH CALL OF THE DAY. AGAIN THANK YOU FOR TAKING MY CALLS AND HELPING ME EVERY SINGLE TIME. ALSO THE REMOTE SUPPORT IS WONDERFUL!

August 2017

LuAnne from SPCC

Company Size: 2-10 employees

Review Source


Ease-of-use

3 of 5

Value for money

3 of 5

Customer support

5 of 5

Functionality

4 of 5

August 2017

Average EHR with above average billing system

A little pricy for add on services

Pros

Good customer service. Above average billing software. The appointment scheduler and billing piece are fairly user friendly. The system is server based and gets bogged down and slow in the afternoon

Cons

Not able to integrate with mac products. I am primarily an apple/mac user, and cannot integrate on my iPad or mobile phone. Adding provided and service gets expensive. NP owned practices are charged a physician rate for first provider.

April 2017

Teresa from Randolph Family Health Care at MERCE

Company Size: 11-50 employees


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

April 2017

ReLiMed has provided us with great support and service throughout our entire relationship - beginning with implementation through the current ongoing maintenance of our 3rd year of utilization.

The ReLiMed team is dedicated to adapting their product to the needs of their clients rather than expecting their clients to adapt to their product. They treat you as partners rather than an account.

Pros

Their personalized customer support is unmatched. We always talk to a person and not just a person, but a person who takes time to listen and address the issue at hand. This type of service is almost unheard of and is to be applauded!

Cons

Some reports aren't quite as robust as we would prefer, HOWEVER, ReLiMED is always willing and able to improve and expand on areas of consumer need. They listen to our needs and include reasonable requests for changes in their software updates. ReLiMed strives to meet the evolving needs of FQHC's and are continuously researching the federal reporting changes that effect these organizations.

February 2017

Suzanne from Amerimed Billing and Consulting

Company Size: 51-200 employees


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

February 2017

Excellent software

I took on a new office and this software from another billing service. One hour of quick training from the previous biller and I was on my own. I was so impressed with how easily I was able to navigate thru and learn the software on my own. Very user-friendly and the support team is amazing. I was able to email any questions and they responded within 24 hours w easy to understand answers. I also called and someone was always available to help me right away. Easy to learn and amazing support staff. I highly recommend this software.

Pros

Being able to verify insurance from the software is amazing. Support is fantastic. Tabs on the side make windows quick and easy to navigate thru

Cons

A white background can be a bit harsh on the eyes after a long day.

December 2016

Kurt from Edgewater Medical Center

Company Size: 51-200 employees


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

December 2016

Great System and Easy to Use

There are many good qualities of this system. I have worked in the healthcare field for 12 years now and I am over 5 primary care practices currently. I have always kept up with different systems such as Allscripts, Athena, and Epic. The systems do much of the same but once you sign a contract with the larger systems the customer service goes down and changes to the larger systems are impossible it seems. I first look at cost; Reli Med is way more affordable compared to the other systems. Second, I look at how easy it is to use. Reli Med is very user-friendly from the front desk to the providers. Reli Med is constantly improving the system to customize for the providers; which is a great plus. Other systems will point you to a video online and do not explain it like Reli Med. The clinics have improved since the move to Reli Med and quality care measures are making us stay independent and grow the practices.

Pros

Customer service plus , affordable , easy to use, turn around time.

Cons

I really can not think of one! It always can be cheaper.

September 2016

Joe from Solstas / Quest Diagnostics


Ease-of-use

4 of 5

Customer support

5 of 5

Functionality

4.5 of 5

September 2016

ReliMed is outstanding EMR for service and profesionalism

Pros

The software and customer service are easy to work with and support team is one of the most responsive I have ever worked with . I have worked with hundreds of EMR vendors and rarely have had the personal service and attention that ReLimed offers to not only there clients but partner vendors such as Labs.

Cons

Have no experience with this question

September 2016

Sylvia from Sylvia Sweatt Family Practice, LLC


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

September 2016

Straight forward and easy to use, Staff at Relimed is the best ever

Pros

Relimed support is the best I have ever had for EMR-pricing is great! System easy to use

Cons

Nothing. Relimed is great choice, having used other systems this one is great.

January 2015

Chip from Heuser Health


Ease-of-use

5 of 5

Customer support

5 of 5

Functionality

5 of 5

January 2015

ReLiMed. need I say more?

Pros

Our Practice is unique in the fact that we travel to our patients' place of work to provide service. ReLiMed worked with us and created a mobile system that we can use anywhere. It has made what we do so simple.

Cons

I wish we could use it at remote locations though a WiFi hotspot.

December 2014

Dan from Professional Office Solutions


Ease-of-use

5 of 5

Customer support

5 of 5

Functionality

5 of 5

December 2014

Great Product with Great Support

Pros

The software is easy to use. It can easily be configured to your practice to fit your workflow. The vendor is quick to respond to support questions and enhancement requests are handled promptly.

Cons

I cannot think of anything regarding the product or vendor that I have an issue with.

June 2014

Deanna from Optimus Medical Group and Healthcare, PLLC


Ease-of-use

5 of 5

Customer support

5 of 5

Functionality

5 of 5

June 2014

Customized system with excellent support staff!

Pros

The main thing that I like about ReLiMed EMR is that the system is user-friendly. Also, I like that ReLiMed is willing to help customize the system to what works best for your office. Even if this means them designing a new feature and pushing it out in their next release.

Cons

I wish there were more specified help documents and videos as opposed to the broad range documentation available. I wish that onsite training was an option for my office. Also, I wish there were quarterly or biannual checkup visits in person instead of via online meetings.

May 2014

Steven from Breakthrough Healthcare Consulting, LLC


Ease-of-use

5 of 5

Customer support

5 of 5

Functionality

5 of 5

May 2014

Awesome Product

Pros

Customer service has been superb compared to some of the other higher cost options. ReLiMed has been extremely responsive to my clients' needs.

Cons

It is hard to be critical of the product or the vendor.

October 2013

Bhaskar from Prompt Care of Central Florida


Ease-of-use

5 of 5

Customer support

5 of 5

Functionality

5 of 5

October 2013

ReLiMed EMR is very user friendly. We felt that the learning curve was very small because the screens are so straightforward. We can easily access our patients’ information and communicate with our staff. Most importantly, we were able to make our transition easy to ReLi Med from a different EMR that our practice used. We noticed improvements in efficiency from the start. Their team is always open to suggestions, listens to our needs, and addresses those needs. We love the flexibility of this EMR system and the support that’s available when we need it. We guarantee you’ll actually reach a support team member when you call ReLiMed’s office. There's no runaround and transfers from operators. Real, live ReLiMed team members are always available for support when we call! This is truly helpful when we are in need of quick answers to our problems and want them resolved immediately, which was difficult with our previous EMR service provider. ReLiMed has gone above and beyond to make the transition from the other system smooth; they helped us pull the necessary data from the old system when the previous vendor did not respond to any of our communication. We would 100% recommend ReLiMed Solutions to any practice that is looking for a system that is robust, user-friendly, and flexible with great customer support.

October 2013

Vinay from Saranga Comprehensive Psychiatry, PLLC


Ease-of-use

4 of 5

Customer support

5 of 5

Functionality

4 of 5

October 2013

My staff and I are very pleased with how easy ReLiMed makes everything from scheduling to charting for a Psychiatric Practice. We feel very comfortable using the system due to its simplicity and user-friendliness, yet we are always impressed with how technologically advanced the system is beneath the surface. With ReLiMed EMR, we can enter the 5 axes of diagnosis easily. Goal tracking is really simple too. Training for the system was phenomenal, and the implementation staff worked with us in incorporating our templates into the system. We have also found that the support team is constantly available if we do have a question; we are always able to reach someone on the phone immediately instead of being put on hold or having to deal with an answering machine. The support staff members are knowledgeable, friendly, and polite, and the always take the time to fix the problem or help us understand what we missed.

August 2013

Anju from Concord Children's Clinic


Ease-of-use

5 of 5

Customer support

5 of 5

Functionality

5 of 5

August 2013

Our pediatric practice has been using ReLiMed EMR for almost a year now, and we have found it to be simple to use and well suited for a pediatric clinic. Having seen other systems, I think it’s by far a top notch EMR for pediatric providers. I have been pleased with the system’s ease of use and the attentiveness of the company’s support staff. ReLi Med support team members are truly dedicated in making you happy. They actively listen to your support calls and work to promptly meet your needs. ReLi Med Solutions provides an EMR that allows your practice to document patient encounters efficiently and thoroughly. Their system offers comprehensive age and gender specific charting templates, and the great thing is that the ReLi Med developers will work with your practice to customize the templates to your liking. If you are looking for a system that is particularly pediatric friendly, ReLiMed EMR will definitely fulfill your needs.

July 2013

Anil from Cary Children's Clinic


Ease-of-use

5 of 5

Customer support

5 of 5

Functionality

5 of 5

July 2013

I have been using ReliMed EMR since 2010. In December 2012, I started using ReLi Med's billing services too. Their billing services team does an excellent job with my clinic's revenue cycle management. I would highly recommend that every practice using ReliMed EMR/PM begin using their billing services. The ReLi Med team has saved my practice a lot of money and given me peace of mind. Like clockwork, I get a detailed report every Friday showing all the work done for the week. I couldn't be happier with the results.

July 2013

Heidi from Heidi Winkler, M.D. - Pediatrics


Ease-of-use

5 of 5

Customer support

5 of 5

Functionality

5 of 5

July 2013

Before choosing ReLiMed, we were signed on with a "highly rated" EMR (which shall remain nameless). The product was pretty good - not as easy and intuitive as ReLiMed - but fairly good. However, once we signed on - they disappeared. On numerous occasions we had questions, or ran into problems, and tried to contact them. They never answered the phone! I ended up having to call their "corporate headquarters" in San Francisco to get someone from their Southern U.S. (main) office to call me back. Spent two hours on the phone just trying to speak with a live person! Naturally, when I reached this person I didn't ask about the problem. I inquired about how to go about canceling the service. So, my wife and I went on a "hunt" for the best EMR for our pediatric practice. We spoke to other doctors, did our own Internet research, and looked at the highest rated EMR systems on Software Advice. We made a list of what we thought were the top eight - the "best of the best". Then we contacted each one and sat through eight separate live demonstrations, asking questions, taking notes, and becoming fully immersed. We whittled the eight down to four fairly quickly. Then down to three. Then two. We went back and forth between the top two contenders, and after careful consideration - we chose a winner. ReLiMed EMR! No, the look of their system didn't "wow" us with some fancy colored icons and such like some of the others, but their system was effective, intuitive, and easy on the eyes. The training session was wonderful (three days) and all three of us (my wife, our receptionist, and me) left feeling that we were well-versed in how to operate the system. We were pleased to discover that although this system is so easy, it is (technically) very advanced, with many "layers". I'm not an IT guy, nor am I very versed with words to describe, however believe me when I say this EMR has very powerful capabilities. Since we've begun using it in the office, we've had to contact ReLiMed's technical department to ask a question. I think you'd find this to be true with any EMR you choose. What differentiates ReLIMED EMR from others is you can actually reach a live person all of the time. Yesterday, July 4th - a holiday - we called in for a question and the call was picked up on the second ring. The technician was extremely knowledgable and friendly. She spent about 20 minutes on the phone with the three of us. The "problem" wasn't a problem with the EMR, but was on our end - as we hadn't used this particular function before. The tech assumed control of our computer - with our permission - and walked us through the operation, which ended up being very easy. We've experienced this same level of personal service on two other occasions before this. Neither my wife nor I can think of another product and/or service that we've ever been this thrilled with. ReLiMed is aptly named. If we could give six stars (or ten) - we would! Highly recommended!

June 2013

Himanshu from Himanshu P Parikh, MD PC


Ease-of-use

5 of 5

Customer support

5 of 5

Functionality

5 of 5

June 2013

I am a physician in Raleigh, North Carolina, and I have been using ReLiMed EMR since July of 2012. I have been very pleased with the flexibility of the system, and the development team’s willingness to set up/alter charting templates to best fit my workflow. The ReLi Med Solutions support staff is very responsive when I call for assistance. I appreciate reaching a live customer support rep when I call their office. ReLi Med Solutions also provided assistance as I began attesting to the EHR Incentive Program. Using their system, I was able to meet all of the requirements necessary to receive the Meaningful Use incentive payments. Because of the excellent support and affordability, I would recommend ReLi Med Solutions to any practice seeking an EHR system.