ReLiMed Software

4.82 / 5 (28)

Our advisors have recommended this product 9 times in the last 30 days

About ReLiMed


ReLi Med Solutions' suite gives small to midsize ambulatory care practices a completely integrated EHR and Practice Management solution. The solution can be installed on-premises or hosted on a cloud as a web-based application.

ReLi Med's workflow can be customized to match the unique workflow of various practices. The solution interfaces with immunization registries, HIE, ACOs and others. The built-in practice management tool allows practices to manage patient scheduling, automate claim settlement process, handle billing and configure alerts and reminders for both physicians and patients. Other benefits include insurance verification, multi-level claim scrubbing, customizable reporting, charting, Rx requests and more.

ReLi Med is recommended to practices with less than 10 doctors in a number of ambulatory specialties such as pediatrics, internal medicine, family practice, urgent care and more. A personalized support team helps new users with implementation, training and template customization.



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Supported Operating System(s):

Windows 7, Web browser (OS agnostic), Windows 8, Windows 10

28 Reviews of ReLiMed

Average User Ratings

Overall

4.82 / 5 stars

Ease-of-use

5.0

Value for money

4.5

Customer support

5.0

Functionality

5.0

Ratings Snapshot

5 stars

(23)

4 stars

(4)

3 stars

(1)

2 stars

(0)

1 stars

(0)

Likelihood to Recommend

Not likely

Very likely

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Showing 1-20 of 28 reviews

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July 2013

Heidi from Heidi Winkler, M.D. - Pediatrics


Ease-of-use

5.0

Customer support

5.0

Functionality

5.0

July 2013

Before choosing ReLiMed, we were signed on with a "highly rated" EMR (which shall remain nameless). The product was pretty good - not as easy and intuitive as ReLiMed - but fairly good. However, once we signed on - they disappeared. On numerous occasions we had questions, or ran into problems, and tried to contact them. They never answered the phone! I ended up having to call their "corporate headquarters" in San Francisco to get someone from their Southern U.S. (main) office to call me back. Spent two hours on the phone just trying to speak with a live person! Naturally, when I reached this person I didn't ask about the problem. I inquired about how to go about canceling the service. So, my wife and I went on a "hunt" for the best EMR for our pediatric practice. We spoke to other doctors, did our own Internet research, and looked at the highest rated EMR systems on Software Advice. We made a list of what we thought were the top eight - the "best of the best". Then we contacted each one and sat through eight separate live demonstrations, asking questions, taking notes, and becoming fully immersed. We whittled the eight down to four fairly quickly. Then down to three. Then two. We went back and forth between the top two contenders, and after careful consideration - we chose a winner. ReLiMed EMR! No, the look of their system didn't "wow" us with some fancy colored icons and such like some of the others, but their system was effective, intuitive, and easy on the eyes. The training session was wonderful (three days) and all three of us (my wife, our receptionist, and me) left feeling that we were well-versed in how to operate the system. We were pleased to discover that although this system is so easy, it is (technically) very advanced, with many "layers". I'm not an IT guy, nor am I very versed with words to describe, however believe me when I say this EMR has very powerful capabilities. Since we've begun using it in the office, we've had to contact ReLiMed's technical department to ask a question. I think you'd find this to be true with any EMR you choose. What differentiates ReLIMED EMR from others is you can actually reach a live person all of the time. Yesterday, July 4th - a holiday - we called in for a question and the call was picked up on the second ring. The technician was extremely knowledgable and friendly. She spent about 20 minutes on the phone with the three of us. The "problem" wasn't a problem with the EMR, but was on our end - as we hadn't used this particular function before. The tech assumed control of our computer - with our permission - and walked us through the operation, which ended up being very easy. We've experienced this same level of personal service on two other occasions before this. Neither my wife nor I can think of another product and/or service that we've ever been this thrilled with. ReLiMed is aptly named. If we could give six stars (or ten) - we would! Highly recommended!

April 2017

Teresa from Randolph Family Health Care at MERCE

Company Size: 11-50 employees


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

April 2017

ReLiMed has provided us with great support and service throughout our entire relationship - beginning with implementation through the current ongoing maintenance of our 3rd year of utilization.

The ReLiMed team is dedicated to adapting their product to the needs of their clients rather than expecting their clients to adapt to their product. They treat you as partners rather than an account.

Pros

Their personalized customer support is unmatched. We always talk to a person and not just a person, but a person who takes time to listen and address the issue at hand. This type of service is almost unheard of and is to be applauded!

Cons

Some reports aren't quite as robust as we would prefer, HOWEVER, ReLiMED is always willing and able to improve and expand on areas of consumer need. They listen to our needs and include reasonable requests for changes in their software updates. ReLiMed strives to meet the evolving needs of FQHC's and are continuously researching the federal reporting changes that effect these organizations.

February 2018

SCOTT from JUNE P. SOUVIRON M.D.

Company Size: 2-10 employees

Review Source


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

February 2018

THE RIGHT CHOICE

Stop reading all the reviews and call ReliMed to schedule a demo. You'll be glad you did.

Pros

We demoed several systems and after test driving Reli's system I was sold. It's Easy to learn and use without useless features, bright colors which make the screen noisy, crowded and harsh on the eyes. From scheduling patients, utilizing the EMR, insurance processing to balance billing the ReliMed system has increased my efficency which allows me to do other tasks. CUSTOMER SERVICE is AWESOME...... The support team actually answers the phone without prompts and transfering me to another department with long hold times. Issues for the most part are resolved with one call and if not the team does follow up.

November 2012

Casey from Cary Children's Clinic


Ease-of-use

5.0

Customer support

5.0

Functionality

4.0

November 2012

As an Office Manager at a Pediatric practice, I find ReLi to be very easy to use and the customer support is always available with no hold times! The scheduling is similar to our previous software, but there are some differences that have helped in time management, organization and communication. No more time is wasted on pulling charts and sorting through countless printed information to find what I need. Before implementing ReLi Med EMR, we used a different software that didn't have the same reporting capabilities that this EMR provides. I regularly have to generate immunization reports to document into NCIR. This system is so straight forward that I was able to switch to this electronic reporting process right away. Some other reporting features that are available can help your practice ensure that it brings in the maximum amount of revenue and enhances the quality of your patient care. For an example, we like to make calls to our patients on their birthdays to remind them that they are due for a Well Child Check. By pulling up a report with a monthly date range, I can be sure that I am not missing any of these appointments. In my opinion, all EMRs have room for improvement, but ReLi Med Solutions is truly dedicated to listening to its customers. Our staff has shared recommendations that have resulted in new enhancements in the system, so I can honestly say ReLi will take to your needs and suggestions seriously. Overall, this EMR is awesome.

March 2018

Gowdhami from Anderson Sleep and lung center

Company Size: 2-10 employees

Review Source


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

March 2018

Really good . User friendly

Would recommend to anyone without hesitation

Pros

Easy to learn , templates made my work go faster
Billing service is excellant , found it easy to transfer the main information from one office visit to another

Cons

did not have the automated faxing ( arranged to the doctors office ) , would have cost me extra but i decided not to have it

May 2013

Ravi from Concord Children's Clinic


Ease-of-use

5.0

Customer support

5.0

Functionality

5.0

May 2013

In the fall of 2012, following six plus months of looking at several vendor solutions for EMR/EHR, we chose ReLiMed EMR. We went live in October 2012 and migrated from paper to electronic charts. By spring of 2013, we implemented their fully integrated solution, namely both the Electronic Medical Records (EMR) and Practice Management (Billing). As the providers (MD’s and NP’s) and the support staff (Nurses, CNA’s and Receptionists) learned the system, it became obvious that a good choice had been made. The ReLiMed EMR/PM solution design represents a very well thought out system. Coupled with a high level of adaptability and ease of customization, we can confidently endorse it as being one of the best, and may be the best, in the market place. It is apparent that a vast amount of high level thinking has gone into system design and architecture, even before beginning to write a single piece of code. Furthermore, once installed, the quality of support has been phenomenal. Regardless of what question is being asked, ReLiMed staff has handled the same in the most professional manner. Help is made available, whatever it takes. There have been times, when either a new feature has been requested or an issue has been reported. The response has always been a very swift and cooperative one. Flaws, however rare, are addressed with a sense of urgency and the new feature(s) incorporated in a timely manner. The senior management is accessible, always, open and responsive to all our needs. I can confidently recommend ReLi Med Solutions for any practice looking for an EMR/PM system

February 2017

Suzanne from Amerimed Billing and Consulting

Company Size: 51-200 employees


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

February 2017

Excellent software

I took on a new office and this software from another billing service. One hour of quick training from the previous biller and I was on my own. I was so impressed with how easily I was able to navigate thru and learn the software on my own. Very user-friendly and the support team is amazing. I was able to email any questions and they responded within 24 hours w easy to understand answers. I also called and someone was always available to help me right away. Easy to learn and amazing support staff. I highly recommend this software.

Pros

Being able to verify insurance from the software is amazing. Support is fantastic. Tabs on the side make windows quick and easy to navigate thru

Cons

A white background can be a bit harsh on the eyes after a long day.

March 2018

shylesh from Shylesgantamdpa

Company Size: 11-50 employees

Review Source


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

March 2018

Excellent

Very user friendly. Excellent customer support.

Pros

Easy to maneuver. Very user friendly. Excellent customer support. Personalized attention. Frequent updates to keep up the requirements

Cons

None. No issues at all. Was easy to adopt which could be difficult when changing systems. Could provide more templates

December 2016

Kurt from Edgewater Medical Center

Company Size: 51-200 employees


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

December 2016

Great System and Easy to Use

There are many good qualities of this system. I have worked in the healthcare field for 12 years now and I am over 5 primary care practices currently. I have always kept up with different systems such as Allscripts, Athena, and Epic. The systems do much of the same but once you sign a contract with the larger systems the customer service goes down and changes to the larger systems are impossible it seems. I first look at cost; Reli Med is way more affordable compared to the other systems. Second, I look at how easy it is to use. Reli Med is very user-friendly from the front desk to the providers. Reli Med is constantly improving the system to customize for the providers; which is a great plus. Other systems will point you to a video online and do not explain it like Reli Med. The clinics have improved since the move to Reli Med and quality care measures are making us stay independent and grow the practices.

Pros

Customer service plus , affordable , easy to use, turn around time.

Cons

I really can not think of one! It always can be cheaper.

October 2013

Bhaskar from Prompt Care of Central Florida


Ease-of-use

5.0

Customer support

5.0

Functionality

5.0

October 2013

ReLiMed EMR is very user friendly. We felt that the learning curve was very small because the screens are so straightforward. We can easily access our patients’ information and communicate with our staff. Most importantly, we were able to make our transition easy to ReLi Med from a different EMR that our practice used. We noticed improvements in efficiency from the start. Their team is always open to suggestions, listens to our needs, and addresses those needs. We love the flexibility of this EMR system and the support that’s available when we need it. We guarantee you’ll actually reach a support team member when you call ReLiMed’s office. There's no runaround and transfers from operators. Real, live ReLiMed team members are always available for support when we call! This is truly helpful when we are in need of quick answers to our problems and want them resolved immediately, which was difficult with our previous EMR service provider. ReLiMed has gone above and beyond to make the transition from the other system smooth; they helped us pull the necessary data from the old system when the previous vendor did not respond to any of our communication. We would 100% recommend ReLiMed Solutions to any practice that is looking for a system that is robust, user-friendly, and flexible with great customer support.

August 2017