ReLi Med Solutions' suite gives small to midsize ambulatory care practices a completely integrated EHR and Practice Management solution. The solution can be installed on-premises or hosted on a cloud as a web-based application.
ReLi Med's intuitive workflow can be customized to match the unique workflow of various practices. The solution seamlessly interfaces with immunization registries, HIE, ACOs and others. The built-in practice management tool allows practices to manage patient scheduling, automate claim settlement process, handle billing and configure alerts and reminders for both physicians and patients. Other benefits include insurance verification, multi-level claim scrubbing, customizable reporting, charting, Rx requests and more.
ReLi Med is recommended to practices with less than 10 doctors in a number of ambulatory specialties such as pediatrics, internal medicine, family practice, urgent care and more. A personalized support team helps new users with implementation, training and template customization.
LuAnne from SPCC
Specialty: General practitioner
Employees number: 2-10 employees
A little pricy for add on services
Good customer service. Above average billing software. The appointment scheduler and billing piece are fairly user friendly. The system is server based and gets bogged down and slow in the afternoon
Not able to integrate with mac products. I am primarily an apple/mac user, and cannot integrate on my iPad or mobile phone. Adding provided and service gets expensive. NP owned practices are charged a physician rate for first provider.
Teresa from Randolph Family Health Care at MERCE
Specialty: Family medicine
Employees number: 11-50 employees
The ReLiMed team is dedicated to adapting their product to the needs of their clients rather than expecting their clients to adapt to their product. They treat you as partners rather than an account.
Their personalized customer support is unmatched. We always talk to a person and not just a person, but a person who takes time to listen and address the issue at hand. This type of service is almost unheard of and is to be applauded!
Some reports aren't quite as robust as we would prefer, HOWEVER, ReLiMED is always willing and able to improve and expand on areas of consumer need. They listen to our needs and include reasonable requests for changes in their software updates. ReLiMed strives to meet the evolving needs of FQHC's and are continuously researching the federal reporting changes that effect these organizations.
Suzanne from Amerimed Billing and Consulting
Specialty: Billing services
Employees number: 51-200 employees
I took on a new office and this software from another billing service. One hour of quick training from the previous biller and I was on my own. I was so impressed with how easily I was able to navigate thru and learn the software on my own. Very user-friendly and the support team is amazing. I was able to email any questions and they responded within 24 hours w easy to understand answers. I also called and someone was always available to help me right away. Easy to learn and amazing support staff. I highly recommend this software.
Being able to verify insurance from the software is amazing. Support is fantastic. Tabs on the side make windows quick and easy to navigate thru
A white background can be a bit harsh on the eyes after a long day.
Kurt from Edgewater Medical Center
Specialty: Family medicine
Employees number: 51-200 employees
There are many good qualities of this system. I have worked in the healthcare field for 12 years now and I am over 5 primary care practices currently. I have always kept up with different systems such as Allscripts, Athena, and Epic. The systems do much of the same but once you sign a contract with the larger systems the customer service goes down and changes to the larger systems are impossible it seems. I first look at cost; Reli Med is way more affordable compared to the other systems. Second, I look at how easy it is to use. Reli Med is very user-friendly from the front desk to the providers. Reli Med is constantly improving the system to customize for the providers; which is a great plus. Other systems will point you to a video online and do not explain it like Reli Med.
The clinics have improved since the move to Reli Med and quality care measures are making us stay independent and grow the practices.
Customer service plus , affordable , easy to use, turn around time.
I really can not think of one! It always can be cheaper.
I would recommend this System to others!! If you give them a chance you will not be disappointed!
Joe from Solstas / Quest Diagnostics
Specialty: Other specialty
The software and customer service are easy to work with and support team is one of the most responsive I have ever worked with . I have worked with hundreds of EMR vendors and rarely have had the personal service and attention that ReLimed offers to not only there clients but partner vendors such as Labs.
Have no experience with this question
If customer support and attention are not important to you, ReLimed may not impress on you as they have myself.
Sylvia from Sylvia Sweatt Family Practice, LLC
Specialty: Family medicine
Relimed support is the best I have ever had for EMR-pricing is great! System easy to use
Nothing. Relimed is great choice, having used other systems this one is great.
EMRs are many times generic, this is one you customize and not have to break the bank having it.
Chip from Heuser Health
Specialty: Other specialty
Our Practice is unique in the fact that we travel to our patients' place of work to provide service. ReLiMed worked with us and created a mobile system that we can use anywhere. It has made what we do so simple.
I wish we could use it at remote locations though a WiFi hotspot.
Tell the staff at ReLi Med what you need, how you want the system to run, and how they can make your user experience easier, and they will make it happen.
Dan from Professional Office Solutions
Specialty: Billing services
The software is easy to use. It can easily be configured to your practice to fit your workflow. The vendor is quick to respond to support questions and enhancement requests are handled promptly.
I cannot think of anything regarding the product or vendor that I have an issue with.
Review more than one product. If possible, speak with current users of the systems.
Deanna from Optimus Medical Group and Healthcare, PLLC
Specialty: Urgent care
The main thing that I like about ReLiMed EMR is that the system is user-friendly. Also, I like that ReLiMed is willing to help customize the system to what works best for your office. Even if this means them designing a new feature and pushing it out in their next release.
I wish there were more specified help documents and videos as opposed to the broad range documentation available. I wish that onsite training was an option for my office. Also, I wish there were quarterly or biannual checkup visits in person instead of via online meetings.
Try out the system to its fullest potential before looking elsewhere. Though the company is still new to this industry, they are well worth it.
Steven from Breakthrough Healthcare Consulting, LLC
Specialty: Other specialty
Customer service has been superb compared to some of the other higher cost options. ReLiMed has been extremely responsive to my clients' needs.
It is hard to be critical of the product or the vendor.
Take time when reviewing the demo and ask to see their portal. They will answer all of your questions.
Bhaskar from Prompt Care of Central Florida
ReLiMed EMR is very user friendly. We felt that the learning curve was very small because the screens are so straightforward. We can easily access our patients’ information and communicate with our staff. Most importantly, we were able to make our transition easy to ReLi Med from a different EMR that our practice used. We noticed improvements in efficiency from the start. Their team is always open to suggestions, listens to our needs, and addresses those needs.
We love the flexibility of this EMR system and the support that’s available when we need it. We guarantee you’ll actually reach a support team member when you call ReLiMed’s office. There's no runaround and transfers from operators. Real, live ReLiMed team members are always available for support when we call! This is truly helpful when we are in need of quick answers to our problems and want them resolved immediately, which was difficult with our previous EMR service provider. ReLiMed has gone above and beyond to make the transition from the other system smooth; they helped us pull the necessary data from the old system when the previous vendor did not respond to any of our communication.
We would 100% recommend ReLiMed Solutions to any practice that is looking for a system that is robust, user-friendly, and flexible with great customer support.
Vinay from Saranga Comprehensive Psychiatry, PLLC
My staff and I are very pleased with how easy ReLiMed makes everything from scheduling to charting for a Psychiatric Practice. We feel very comfortable using the system due to its simplicity and user-friendliness, yet we are always impressed with how technologically advanced the system is beneath the surface. With ReLiMed EMR, we can enter the 5 axes of diagnosis easily. Goal tracking is really simple too.
Training for the system was phenomenal, and the implementation staff worked with us in incorporating our templates into the system. We have also found that the support team is constantly available if we do have a question; we are always able to reach someone on the phone immediately instead of being put on hold or having to deal with an answering machine. The support staff members are knowledgeable, friendly, and polite, and the always take the time to fix the problem or help us understand what we missed.
Anju from Concord Children's Clinic
Our pediatric practice has been using ReLiMed EMR for almost a year now, and we have found it to be simple to use and well suited for a pediatric clinic. Having seen other systems, I think it’s by far a top notch EMR for pediatric providers. I have been pleased with the system’s ease of use and the attentiveness of the company’s support staff. ReLi Med support team members are truly dedicated in making you happy. They actively listen to your support calls and work to promptly meet your needs.
ReLi Med Solutions provides an EMR that allows your practice to document patient encounters efficiently and thoroughly. Their system offers comprehensive age and gender specific charting templates, and the great thing is that the ReLi Med developers will work with your practice to customize the templates to your liking. If you are looking for a system that is particularly pediatric friendly, ReLiMed EMR will definitely fulfill your needs.
Anil from Cary Children's Clinic
I have been using ReliMed EMR since 2010. In December 2012, I started using ReLi Med's billing services too. Their billing services team does an excellent job with my clinic's revenue cycle management. I would highly recommend that every practice using ReliMed EMR/PM begin using their billing services.
The ReLi Med team has saved my practice a lot of money and given me peace of mind. Like clockwork, I get a detailed report every Friday showing all the work done for the week. I couldn't be happier with the results.
Heidi from Heidi Winkler, M.D. - Pediatrics
Before choosing ReLiMed, we were signed on with a "highly rated" EMR (which shall remain nameless). The product was pretty good - not as easy and intuitive as ReLiMed - but fairly good. However, once we signed on - they disappeared. On numerous occasions we had questions, or ran into problems, and tried to contact them. They never answered the phone! I ended up having to call their "corporate headquarters" in San Francisco to get someone from their Southern U.S. (main) office to call me back. Spent two hours on the phone just trying to speak with a live person!
Naturally, when I reached this person I didn't ask about the problem. I inquired about how to go about canceling the service.
So, my wife and I went on a "hunt" for the best EMR for our pediatric practice.
We spoke to other doctors, did our own Internet research, and looked at the highest rated EMR systems on Software Advice. We made a list of what we thought were the top eight - the "best of the best".
Then we contacted each one and sat through eight separate live demonstrations, asking questions, taking notes, and becoming fully immersed.
We whittled the eight down to four fairly quickly. Then down to three. Then two.
We went back and forth between the top two contenders, and after careful consideration - we chose a winner. ReLiMed EMR!
No, the look of their system didn't "wow" us with some fancy colored icons and such like some of the others, but their system was effective, intuitive, and easy on the eyes.
The training session was wonderful (three days) and all three of us (my wife, our receptionist, and me) left feeling that we were well-versed in how to operate the system.
We were pleased to discover that although this system is so easy, it is (technically) very advanced, with many "layers". I'm not an IT guy, nor am I very versed with words to describe, however believe me when I say this EMR has very powerful capabilities.
Since we've begun using it in the office, we've had to contact ReLiMed's technical department to ask a question. I think you'd find this to be true with any EMR you choose. What differentiates ReLIMED EMR from others is you can actually reach a live person all of the time. Yesterday, July 4th - a holiday - we called in for a question and the call was picked up on the second ring. The technician was extremely knowledgable and friendly. She spent about 20 minutes on the phone with the three of us. The "problem" wasn't a problem with the EMR, but was on our end - as we hadn't used this particular function before. The tech assumed control of our computer - with our permission - and walked us through the operation, which ended up being very easy. We've experienced this same level of personal service on two other occasions before this.
Neither my wife nor I can think of another product and/or service that we've ever been this thrilled with.
ReLiMed is aptly named.
If we could give six stars (or ten) - we would!
Himanshu from Himanshu P Parikh, MD PC
I am a physician in Raleigh, North Carolina, and I have been using ReLiMed EMR since July of 2012. I have been very pleased with the flexibility of the system, and the development team’s willingness to set up/alter charting templates to best fit my workflow. The ReLi Med Solutions support staff is very responsive when I call for assistance. I appreciate reaching a live customer support rep when I call their office.
ReLi Med Solutions also provided assistance as I began attesting to the EHR Incentive Program. Using their system, I was able to meet all of the requirements necessary to receive the Meaningful Use incentive payments. Because of the excellent support and affordability, I would recommend ReLi Med Solutions to any practice seeking an EHR system.
Ravi from Concord Children's Clinic
In the fall of 2012, following six plus months of looking at several vendor solutions for EMR/EHR, we chose ReLiMed EMR. We went live in October 2012 and migrated from paper to electronic charts. By spring of 2013, we implemented their fully integrated solution, namely both the Electronic Medical Records (EMR) and Practice Management (Billing).
As the providers (MD’s and NP’s) and the support staff (Nurses, CNA’s and Receptionists) learned the system, it became obvious that a good choice had been made. The ReLiMed EMR/PM solution design represents a very well thought out system. Coupled with a high level of adaptability and ease of customization, we can confidently endorse it as being one of the best, and may be the best, in the market place. It is apparent that a vast amount of high level thinking has gone into system design and architecture, even before beginning to write a single piece of code.
Furthermore, once installed, the quality of support has been phenomenal. Regardless of what question is being asked, ReLiMed staff has handled the same in the most professional manner. Help is made available, whatever it takes. There have been times, when either a new feature has been requested or an issue has been reported. The response has always been a very swift and cooperative one. Flaws, however rare, are addressed with a sense of urgency and the new feature(s) incorporated in a timely manner.
The senior management is accessible, always, open and responsive to all our needs. I can confidently recommend ReLi Med Solutions for any practice looking for an EMR/PM system
Chelsea from Optimus Urgent Care and Family Practice
Wanting great system AND great customer support? You really can’t go wrong with ReLi Med Solutions. I work in patient and billing services at our urgent care in Raleigh, North Carolina. During our implementation process, I felt like I was able to learn the system quickly because it was straightforward and intuitive. I also appreciated that the ReLi Med support team was willing to customize templates in the system to meet the needs of our clinic.
ReLi Med Support team listens to our requests and implements them quickly. They are there to for us anytime we need support. There is a knowledgeable person on their end that picks up the phone and helps us figure out how to chart things easily and efficiently. We had their system for more than 2 years and there isn't a single time we felt they did not respond to us quick enough.
If you’re looking for a system that is easy to use and customer support that is exceptional, then ReLi Med Solutions is a great choice. You will not only be pleased, you will be satisfied with the system and services provided by ReLi Med.
Aswani from North Carolina Internal Medicine
I can’t say enough about the level of support provided by this company. The ReLi Med team provided assistance with Meaningful Use reporting, so getting the necessary information to CMS has been relatively easy. Our internal medicine practice has already received payments from the Medicare EHR Incentive Program thanks to ReLi Med Solutions!
Deneen from Optimus Urgent Care
If you’re looking for an affordable, easy to learn EMR system for your practice, ReLiMed EMR is a good choice. I manage an urgent care practice in Greensboro, North Carolina. The developers at ReLi Med Solutions were able to customize the software charting templates to cater to the specific workflow of our practice.
If excellent customer support is important to you, then ReLi Med Solutions is the company you want to work with. ReLi support team members are always quick to respond to our questions or concerns even on the week-ends. They are consistently polite and professional which makes customer support a much more pleasant process. Not only do they answer our questions, but they take our suggestions too. They listen to you, and the next thing you know, your suggestion is included in the next ReLiMed EMR release.
ReLi Med Solutions are wonderful to work with. I would recommed ReLiMed to anyone looking for a EMR system for there practice.