Our use of Rethink has been positive, however at times it takes quite some time to communicate via telephone with representatives. I feel customer service representatives and the overall program are responsive to concerns and each individual suggestion is taken into consideration as though they are your personal programmer.

The best feature of this software are the preprogramed behavior programs and objectives.

At times inputted information is not saved and the data entry is not friendly if you are entering data from other days. It does not allow you to edit data. This is necessary at time due to the fact that there may be errors in "real time" data entry.

Overall we like them. We feel it is a little pricey for what we actually use, and as a program that serves those most in need, we are paying for staff, not clients.

The individual customization it allows us to have for our company. I also love the immediate feedback to questions and problems. The task analysis and video models for training on software use and plan implementation are fantastic. I really like the RBT coursework. I wish there was a way to have people take the class without having to pay for the whole thing if they are not using all the features. Many of our potential behavior techs don't make it past the classes.

Scheduling doesn't allow for scheduling multiple staff members or kids at the same time. (For example: Scheduling staff monthly meetings we have to go into each staff member to schedule or make changes instead of doing a group schedule.) The treatment library is too educational in nature. The plans are fairly useless to us in the field as they are not designed for clinical practices. The behavior reduction program layout makes it too simple to just check a lot of boxes. The type inboxes are too small to feel usable despite the fact you can write long instructions in them. I also don't like that the system requires us to know a lot about behavior before it is put in. This makes it difficult to track new behaviors. I would like to have the option of techs entering behaviors, and BCBA's making the functional determination. It's a little awkward to filter out errors when technicians make a mistake in data collection after the appointment has been verified. We HATE the interval and duration timers. They stop when staff moves off the page to read something else. The indicators that the timers have gone off is not noticeable enough. They don't work when collecting a baseline at all. All of our interval programs are currently being tracked by hand. The app records zeros if someone logs in to look at a child's programming. The majority of our techs prefer to use their phone rather than a computer so this causes lots of false data.

Rethink does provide a very comprehensive clinical oversight. It definitely let us run completely paperless and with confidence when it comes to audits. We can collect data in real time and clinical staff can review by the next day for real time decisions.

This is definitely not cheapest program, but from our perspective it’s definitely something that works for a small practice.

Really happy so far with the software and customer service. I am nervous about getting more clients as the $50 a month will become costly at some point.

I really like Rethink and it is capturing everything I need as a small business owner. I like that the time sheets are tied to session notes. I love the payroll export and billing export and find them very easy to use and scrub.

I think the schedule area could be a bit more user friendly. I came from Central Reach scheduling that would allow you to drag and drop appointments. But the biggest request would to be to be able to see multiple staff and client schedules at a time (not in the group calendar section) on the main page. It just is easier to visual plan scheduling that what is provided in the group calendar section. Clinically I'm BEGGING for manual mastery! And not the work around of changing the mastery criteria. Also, I would really love to see playlists that have programming grouped together. I know the staff can check or uncheck in the skills sections but just having a playlist from the back end would be great.

I have been a Super User for a previous company who used NextGen and eClinicalWorks. With the knowledge and experience that I have with those systems, and the relationships that I have had with their developers and trainers, my expectation for a software's functionality and ease of access is high. With the 6 months that I have been able to use Rethink, I definitely have my wish list items on how this software can be improved. Just like other electronic health record systems, the users want a long list of features and capabilities built in without understanding the system building in the background. Consequently, developers design the software lacking the knowledge of what the users need in the software experience on a daily basis. I have not had the chance to explore the system to its fullest potential to be able provide a more in-depth review. Check back with me in 6 more months after I have been able to learn and break the software.

I like the graphical presentation because it is data driven from what was entered.

There are several areas in the software where you would assume that information would pre-poulate and flow into. I am still finding myself free typing numerous fields that I feel would be better if the information can just pre-populate from a different area of the software. For a software that would promote ease of access, there are still more clicks and typing that I need to take in order to get what I need done. There are also way too many drop downs and switching windows happening within the software just to see the information I need. I understand that with Applied Behavior Analysis, we like to have as much information as we can document, however, it does seem cumbersome when I need to view or glance something real quick and end up clicking more times than I would like. Data can easily be deleted by those who have permission to do so. That being said, timestamps or a security log of the users who edited or deleted data would make sense. There are also several bugs in the system like filters resetting and lists dragging you back to the beginning after clicking in the text field.