About RxVantage

RxVantage is a cloud-based healthcare management system that streamlines communication between medical practitioners and representatives. The platform’s key features include online appointment booking, automated rule enforcement, in-app messaging, searchable local rep directory, and real-time notifications.

This tool assists Practice Managers with scheduling, booking rule optimization, audience filtering, search for Patient Assistance Programs, co-pay cards, and low-cost prescriptions.

RxVantage is free for medical practices.


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Supported Operating System(s):

Web browser (OS agnostic)

57 Reviews of RxVantage

Average User Ratings

Overall

4.73 / 5 stars

Ease-of-use

4.5

Value for money

5.0

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(45)

45

4 stars

(9)

9

3 stars

(0)

0

2 stars

(2)

2

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 57 results

July 2019

Margie from Southeastern Medical Oncology Center

Company Size: 51-200 employees

Industry: Medical Practice

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality

5.0

July 2019

Set It and Forget It!

After the initial set up (there is always an adjustment period), we haven't looked back. The ease of use and being able to simply "set it and forget it" has been a wonderful addition to our practice. The customer service is always on point, ready to help whenever we need them. I truly have no complaints about this software.

Pros

By taking away the scheduling burden from the front desk staff, we have been able to increase our work production because the front desk staff no longer has to sift through a hand-written calendar. We can also avoid those reps who like to abuse the system or bribe their way into getting more appointments by adding the scheduling parameters for each of our offices. We can basically set and go! Our parameters are specific for each office and tailor to each physician's desires. Our physicians can see who they want and when they want and it's much easier for our administrative staff to control who can be seen and when. We simply put in our desired parameters and let the drug reps schedule for themselves. It's very hands-off and simple.

Cons

We get a lot of complaints from the drug reps about how expensive it is for them to be a member of RXVantage. I wish it were not so because the ease and convenience of using RXVantage means that we will never go back to paper and pencil again. We want to work together for the good of our patients but if the reps can't afford to be a part of this application, our participation with RXVantage is counterproductive to quality patient care.

Response from RxVantage

Replied July 2019

Thanks Margie! It's great to know we're helping your physicians get the information they need when they need it from reps. We're sorry that you hear negative feedback about our pricing from reps. Just to clarify; all reps can use RxVantage for free, forever, just like medical practices. With the free version, they can book unlimited appointments across our network of practices, respond to requests for information from you, and so much more. Many choose to upgrade to a paid version, but it is not at all mandatory.

April 2021

Katie from Carondelet Rheumatology

Company Size: 11-50 employees

Industry: Health, Wellness and Fitness

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

April 2021

This software changed my life

From the first demonstration to my daily use... I adore RXVANTAGE. If there is ever anything that I need, or a feature I want enabled, I am able to receive feedback immediately and there is always someone available to talk me through my objectives. I could not, would not run a practice without this and recommend it to ALL companies that offer Pharma visits.

Pros

This product is the absolute best way to manage industry reps in your office. You are able to publish your availability and office protocols for ANYONE that is interested in calling on your providers. I am able to push out information with ease, and I am also able to access by dashboard of reps from anywhere. This program puts hours and hours and of resources back in my office!

Cons

I honestly don't think there is anything I DON'T like about it. I know the reps report errors on their end but this is always isolated and most often a situation where a rep is trying to get around using the software.

Response from RxVantage

Replied April 2021

Thanks for the wonderful review! It makes us proud to know we're making a positive impact.

September 2019

Wayne from Lexicon

Company Size: 51-200 employees

Industry: Pharmaceuticals

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

1.0

Value for money

2.0

Customer support

2.0

Functionality

1.0

September 2019

Great in principle not so good in execution or access. Like paying for something and getting little

Very disappointing. At first it was a fairly decent system but n9w it has become so cumbersome and the software so slow that appointments are gone in seconds. I feel like I am at work 24/7 because I have to constantly check this just to get the appointments I need for my customers. I really would like to enjoy my evenings and weekends but work intrudes because I have to keep checking the app.

Pros

Makes it easier to try and schedule appointments over large territories.

Cons

It makes it easy to schedule with multiple offices the problem is that we, the reps, pay for the program (and there is always a catch with the “free” version which is you don’t get instant alerts). Frankly, I might as well go back to the free version because within seconds of an appointment becoming available, I can’t get the appointment or the app is so busy refreshing the page (or opening) that I am unable to schedule. I was locked out of a key office for over year. Representative will suggest to speak to the office to open an appointment to you. Sorry, that doesn’t work for most offices guys. When you get an alert, you open the app in the time it takes to open it, it can be gone. Many reps game the system by passing along appointments to counterparts which benefits the big companies but small companies rarely are able to take advantage of this. To suggest forming partnerships with reps from other companies defeats the purpose of a system that is far from perfect or even good. Heck, we had our whole team add all of the docs and still I couldn’t secure an appointment. The offices can also schedule releases when they want which could be good unless they are staggered. In almost all cases they aren’t. This is all geared to the advantage of offices offering very little to the reps in some areas (San Francisco or Northern California for example). In many cases, this is almost as bad as having offices that do no lunches. Very disappointed. Because large companies can monopolize the time

April 2021

Meri from Sonoran Medical Centers

Company Size: 11-50 employees

Industry: Health, Wellness and Fitness

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

April 2021

Efficiency and time saver

Love this program!

Pros

Reps are able to schedule, confirm, cancel, check the schedule without interrupting the office staff. If there is a scheduling discrepancy, it is easy to check the logs and see where the issue is (most of the time, it is because the rep didn't confirm their lunch). This program has saved the office staff so much time and grief! The reps have a tiny bit of a learning curve with their first schedule, but after that it is easy to navigate. We love it!!!!!

Cons

The biggest thing to remember is that the rep must put in your zip code when they set up their territory. This is what allows your practice to show up on their available list. This can sometimes generate a phone call to the office. The next biggest thing is that the rep must confirm their lunch within a few days of the email requesting confirmation, or it gets offered to the other reps. This can lead to double lunches, but happens rarely.

Response from RxVantage

Replied April 2021

Thanks Meri for the review! We're here for you anytime.

April 2021

Katrina from Rheumatology Care Center

Company Size: 2-10 employees

Industry: Hospital & Health Care

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

April 2021

Biologic Coordinator

This has made life so simple and has definitely been a great overall experience. It makes keeping up with the schedule for lunches so much easier and if we have a cancellation then we have the reps fill in with no problems.

Pros

It's easy to navigate and keeps everything in order for our every day use.

Cons

I can't say that there is anything I don't like with this software, It has helped so much with our lunch scheduling and that in itself has made life pretty easy.

Reasons for Choosing RxVantage

I had researched several products and this is the one I felt best fit our office and had several other Dr's in our area using it as well. So glad we made this choice because its been a great experience and has made life simple.

Response from RxVantage

Replied April 2021

Thanks for the wonderful review! It makes us proud to know we're making a positive impact.