RxVantage Software

RxVantage Software

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About RxVantage

RxVantage is a cloud-based healthcare management system that streamlines communication between medical practitioners and representatives. The platform’s key features include online appointment booking, automated rule enforcement, in-app messaging, searchable local rep directory, and real-time notifications. This tool assists Practice Managers with scheduling, booking rule optimization, audience filtering, search for Patient Assistance Programs, co-pay cards, and low-cost prescriptions. RxVantage is free for medical practices. ...

RxVantage Pricing

Free for medical practices. For reps: Lite plan: free Premium: $125/month Enterprise: Contact RxVantage for information on custom pricing.

Free trial: 

Available

Free version: 

Available

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RxVantage User Reviews

OVERALL RATING

SECONDARY RATINGS

Ease-of-use

4.5

Value for money

5

Customer support

4.5

Functionality

4.5

Showing 1 - 5 of 60 reviews

Margie

Company size: 51-200 employees

Industry: Medical Practice

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
4

Ease-of-use

out of 5
4

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

July 2019

Set It and Forget It!

After the initial set up (there is always an adjustment period), we haven't looked back. The ease of use and being able to simply "set it and forget it" has been a wonderful addition to our practice. The customer service is always on point, ready to help whenever we need them. I truly have no complaints about this software.

Pros

By taking away the scheduling burden from the front desk staff, we have been able to increase our work production because the front desk staff no longer has to sift through a hand-written calendar. We can also avoid those reps who like to abuse the system or bribe their way into getting more appointments by adding the scheduling parameters for each of our offices. We can basically set and go! Our parameters are specific for each office and tailor to each physician's desires. Our physicians can see who they want and when they want and it's much easier for our administrative staff to control who can be seen and when. We simply put in our desired parameters and let the drug reps schedule for themselves. It's very hands-off and simple.

Cons

We get a lot of complaints from the drug reps about how expensive it is for them to be a member of RXVantage. I wish it were not so because the ease and convenience of using RXVantage means that we will never go back to paper and pencil again. We want to work together for the good of our patients but if the reps can't afford to be a part of this application, our participation with RXVantage is counterproductive to quality patient care.

Response from RxVantage

Thanks Margie! It's great to know we're helping your physicians get the information they need when they need it from reps. We're sorry that you hear negative feedback about our pricing from reps. Just to clarify; all reps can use RxVantage for free, forever, just like medical practices. With the free version, they can book unlimited appointments across our network of practices, respond to requests for information from you, and so much more. Many choose to upgrade to a paid version, but it is not at all mandatory.

Replied July 2019

Alicia

Company size: 2-10 employees

Industry: Medical Practice

Time used: Less than 6 months

Review Source: Capterra

This reviewer was invited by the software vendor to submit an honest review.
4

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
4

Functionality

out of 5

October 2021

Simplifies scheduling visits with Pharma/Medical Representatives

I am very happy with the program and the benefits our office has seen using it. When we have encountered any issues RxVantage has been very quick and responsive to help resolve any these for us or our Reps.

Pros

Our front desk staff spends less time on the phone scheduling meetings with Pharmaceutical and Medical Device Representatives and more time devoted to answering patient calls and providing patient care. Interested Reps are able to log on, see our available meeting times and self schedule based on rules we have clearly set and they have agreed to. The software also helps keep this scheduling completely separate from our patient schedule and information. We are able to communicate back by message directly through the software without phone time or texting. It's super fast and easy! Our feedback from the Reps is that they love it once they learn how to use it.

Cons

Some Reps initially have a difficult time figuring out how to use the software, specifically signing up to find our doctors name or practice name. Apparently they need to be very specific to list out every city in their territory, if they don't list your city then they won't find you to ask for approval to start scheduling. This might be an area that could be improved. Despite some initial hiccups upon signing up, most reps tell us that they now prefer this way of scheduling as it is also easier for them.

Reasons for choosing RxVantage

I was hesitant to try using this software when I was approached about it. I thought it might end up being a pain to use and even more work than our previous method of scheduling. I was pleasantly surprised how much time this software has saved us. It is the software that I never knew I needed or wanted. I am so happy we tried it and would strongly recommend it to any other medical offices that schedule meetings with pharmaceutical and medical device representatives!

Response from RxVantage

Thanks Alicia for the wonderful review! It makes us proud to know we're making a positive impact.

Replied November 2021

Wayne

Company size: 51-200 employees

Industry: Pharmaceuticals

Time used: Less than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered
1

Ease-of-use

out of 5
2

Value for money

out of 5
2

Customer support

out of 5
1

Functionality

out of 5

September 2019

Great in principle not so good in execution or access. Like paying for something and getting little

Very disappointing. At first it was a fairly decent system but n9w it has become so cumbersome and the software so slow that appointments are gone in seconds. I feel like I am at work 24/7 because I have to constantly check this just to get the appointments I need for my customers. I really would like to enjoy my evenings and weekends but work intrudes because I have to keep checking the app.

Pros

Makes it easier to try and schedule appointments over large territories.

Cons

It makes it easy to schedule with multiple offices the problem is that we, the reps, pay for the program (and there is always a catch with the “free” version which is you don’t get instant alerts). Frankly, I might as well go back to the free version because within seconds of an appointment becoming available, I can’t get the appointment or the app is so busy refreshing the page (or opening) that I am unable to schedule. I was locked out of a key office for over year. Representative will suggest to speak to the office to open an appointment to you. Sorry, that doesn’t work for most offices guys. When you get an alert, you open the app in the time it takes to open it, it can be gone. Many reps game the system by passing along appointments to counterparts which benefits the big companies but small companies rarely are able to take advantage of this. To suggest forming partnerships with reps from other companies defeats the purpose of a system that is far from perfect or even good. Heck, we had our whole team add all of the docs and still I couldn’t secure an appointment. The offices can also schedule releases when they want which could be good unless they are staggered. In almost all cases they aren’t. This is all geared to the advantage of offices offering very little to the reps in some areas (San Francisco or Northern California for example). In many cases, this is almost as bad as having offices that do no lunches. Very disappointed. Because large companies can monopolize the time

Rachel

Company size: 2-10 employees

Industry: Medical Practice

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by the software vendor to submit an honest review.
5

Ease-of-use

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

December 2020

Every office that see Pharma reps needs to get this software

I had no idea just how much time this would free up for staff not having to manage schedules and changes and trying to reach out to Pharma reps for samples or literature, and reps dropping in. We can message reps, change schedule, and more all on the portal. Simply cannot say enough good things about how much easier this has made the process and how much staff time it has freed up not having to manage schedules. It seems too good to be true because it's free, but there's no catch and it's better than you can imagine.

Pros

Pharma reps can schedule on their own without the office having to be involved. We can still manage our schedule. No more reps dropping in, tying up the front office staff and then having to wait on the doctor. Everything can be scheduled online, request samples online. Integration was quick and easy. Customer service is always helpful and responsive. With the new addition of dinner program this will make my job even easier. I can see what is on which night and who has rsvp'd.

Cons

Nothing. Customer service is very responsive. If you have an idea for an added feature you would like that would be helpful, they not only listen but they work to implement it.

Reasons for choosing RxVantage

I don't know of any other product out there that does what they do for small, independent practice.

Response from RxVantage

Thanks for your honest feedback, Rachel. Please let us know if there are any other ways we can help your practice get better, more timely information from life science reps.

Replied April 2021

Meri

Company size: 11-50 employees

Industry: Health, Wellness and Fitness

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
4

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

April 2021

Efficiency and time saver

Love this program!

Pros

Reps are able to schedule, confirm, cancel, check the schedule without interrupting the office staff. If there is a scheduling discrepancy, it is easy to check the logs and see where the issue is (most of the time, it is because the rep didn't confirm their lunch). This program has saved the office staff so much time and grief! The reps have a tiny bit of a learning curve with their first schedule, but after that it is easy to navigate. We love it!!!!!

Cons

The biggest thing to remember is that the rep must put in your zip code when they set up their territory. This is what allows your practice to show up on their available list. This can sometimes generate a phone call to the office. The next biggest thing is that the rep must confirm their lunch within a few days of the email requesting confirmation, or it gets offered to the other reps. This can lead to double lunches, but happens rarely.

Response from RxVantage

Thanks Meri for the review! We're here for you anytime.

Replied April 2021

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