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SimplePractice vs WebPT
User Ratings & Reviews
Reviews are generated by real users. When reviewing a product, users are asked to assess the product’s overall quality, which includes assigning specific ratings for ease of use, value for money, customer support, and functionality.
Ease-of-Use
4.4 / 5
4.3 / 5
Value for Money
4.3 / 5
4 / 5
Customer Support
4.4 / 5
4.2 / 5
Functionality
4.3 / 5
4.1 / 5
Last Review Written
March 12, 2025
March 20, 2025
Pros/Cons
Pros
- Mostly user-friendly, responsive and helpful customer support, customizable templates, clear video, easy client onboarding and billing, great value for the price.
- I am enjoying the flexibility of the software and the ease which I can contact clients. SimplePractice also has an online tele-counseling platform which is very useful.
- I am excited to see how the the customer service support conversation will go, hopefully it will help me understand how to have intake forms.
Cons
- I have a data base now that I use who program is awful and childish but they are able to create the reports I need. Its sad this program is missing the one thing i need more than anything.
- This process can take a few days which is frustrating when many problems can be managed with a quick phone call.
- Stay away...you will leave once an audit occurs and they refuse to provide you your own records.
Pros
- The documentation works well with voice recognition and is very easy to use on daily and progress notes. The fax function works very well and appointment reminders is a nice feature.
- I love the fact that it allows for clear, concise, and timely documentation. The reports are fabulous.
- We have been using WebPT for over 6 months now and the transition could not have gone better. We elected to use Kareo for the ability of seamless documentation and billing - and highly recommend it.
Cons
- None of my charges were going through due to EDI errors. No one knew what was happening so they had me complete the change over early.
- More recently they are having problems with documenting cancellations and no shows which they were not even aware of.
- Called and after a 45-minute wait no answers, just do the forms again or call the insurance companies. I could not submit charges for one MONTH.
Pricing
Pricing Range
$
$
$
$
$
$
$
$
$
$
Product Demo & Screenshots
Product Demo
N/A
N/A
Advisor Recommendations & User Awards
FrontRunners
The top products based on usability and customer satisfaction, as rated by user reviews. Check out our full methodology description for more detail.
N/A
FrontRunners
2024
Advisor Recommendations
Our industry-specific advisors recommend products based on specific business needs. Connect with us to get your personalized recommendations.
N/A
19 Recommendations
Additional Info
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support and Training
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos
