About Solutionreach

Solutionreach is a cloud-based dental practice management system designed for small, midsize and large offices and specialties. Primary features include appointment scheduling, patient access, reminders, patient education and practice marketing.

Other features include preventative and follow-up reminders, newsletters, online reputation management, patient satisfaction surveys and reviews. SolutionReach can send customized reminders using text, email or over the phone. Users can design surveys using templates and questions and distribute them at the end of each patient visit or when immediate feedback is required.

With PatientReach mobile, patients can send messages and images to providers through a HIPAA-compliant platfor...


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Supported Operating System(s):

Mac OS, Web browser (OS agnostic), Windows 10

202 Reviews of Solutionreach

Average User Ratings

Overall

3.9 / 5 stars

Ease-of-use

4.0

Value for money

3.5

Customer support

3.5

Functionality

4.0

Ratings Snapshot

5 stars

(97)

97

4 stars

(51)

51

3 stars

(16)

16

2 stars

(13)

13

1 stars

(25)

25

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 202 results

July 2019

User Profile Picture

Ana Marie from Take Shape Plastic Surgery

Verified Reviewer

Company Size: 11-50 employees

Industry: Hospital & Health Care

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

July 2019

Useful and time saving

Pros

helps with appointment reminders AND review management for a reasonable price; customer service is amazing

Cons

I truly have no complaints. It provided everything I was looking for (review management, managing appointments (reminders for upcoming apts, reminders to book an apt, newsletters and drip campaigns).

Reasons for Choosing Solutionreach

Customer service and Pricing. I negotiated with Solution Reach and DemandForce and in the end Solution Reach was able to provide more for less and the service I received was amazing throughout the buying process and while working with the software

January 2022

meg from a wink & a smile

Company Size: 11-50 employees

Industry: Health, Wellness and Fitness

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

3.0

Functionality

4.0

January 2022

Used by us since 2014

We have grown with SR in so many ways. The pros are high (quality product, low maintenance, easy to utilize), the cons are expected (longer times to reach support, things falling through cracks) and we know what to expect from them. At one point, we left SR for DemandForce and quickly returned since we were unable to customize the communication received from patients on our behalf in a way that reflected our brand. We haven't left since!

Pros

SR is a great platform for reminders, group messaging, and newsletters. It may be great in other aspects, but I don't utilize those features. In the 7 years we have used SR, they have made many changes and added many products. It is one of the softwares we utilize, but it is the most low maintenance and I love that. I only log on when I need to and that's an awesome benefit.

Cons

I wish the SR Intake form would write into more software. We have Eaglesoft and Eyefinity, but SR Intake only writes into Eaglesoft. Super helpful. Would be much more helpful if it would do the same with our vision PMS.

Reasons for Choosing Solutionreach

They have platforms for both companies: dental and optometry. We couldn't select a product that didn't do both.

January 2022

Alyssa from POD Marketing Inc.

Company Size: 51-200 employees

Industry: Marketing and Advertising

Time Used: Less than 12 months

Review Source


Ease-of-use

1.0

Value for money

1.0

Customer support

1.0

Functionality

1.0

January 2022

I wouldn't suggest this software to my worst enemy.

This software never wants to work and has strange bugs that their team refuses to fix. For the past 8-months, I have been trying to send out emails on behalf of my clients. 9/10 times the images refuse to upload, forcing me to call their support line to have their team upload the images. The first person to answer the phone can never actually do this or fix the issue, so they need to set up a call with a case manager (NEVER on the same day you call, usually a day or two later). They ask you the same questions as the last call, then they upload the images on their end. This is usually a lengthy process, most times all the images are not uploaded and they have to put you back on hold while they add the other ones. In order to send out an email every month, I have to go through the process outlined above. I am on month 8 and they are clearly aware of the issue but have not fixed it in any way. Just on Friday, I was told they had to make a new case number and would call me back. I told them this email had to be sent today and confirmed that they would be calling me back within the hour. I was promised they would and of course, no call was received. We were not able to send out a very important and time-sensitive email to the patients. I'm writing this email on Monday as they never called me this morning either, forcing me to call in again only to find out the case numbers weren't even created (the whole reason they hung up on me to go do).

Pros

I only use the newsletter section but it is not built well. I'd recommend Constant Contacts, MailChimp, or Active Demand.

Cons

In the newsletter section: 1. Images never want to load, not Jpeg or png. Causing me to call in every time I want to send out a newsletter or email (monthly). 2. If you try to go to the next screen without the email images loading, the entire newsletter deletes itself. 3. Half the time, images have gaps in between causing the email to look unprofessional. I thought it was something I was doing wrong, called in to see how to fix it - only to be told that's how their software works. 4. No preview line of text available to be added 4. Custom support line isn't great - or even good. Some are very friendly but it takes a long time to get ahold of a case manager to fix the issue and half the time they don't fix it, just make it work enough.

December 2021

Casey from Hillcrest Vision

Company Size: 2-10 employees

Industry: Medical Practice

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Functionality

5.0

December 2021

Very happy with SR

Very pleased. We switched from Weave and have had no issues.

Pros

The SMS is by far the best and most efficient way to communicate with our patients. It's been extremely helpful in reminding, confirming, rescheduling appointments. Our no show rate has decreased drastically.

Cons

Honestly I have no encountered any problems thus far. The software has been a huge improvement to our office.

Reasons for Switching to Solutionreach

Weave was very inconsistent with everything it promised it could do and did not meet my expectations.

July 2021

Deb from Peters Family Dentistry

Company Size: 2-10 employees

Industry: Health, Wellness and Fitness

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

July 2021

Solutionreach elevates our customer service

Solutionreach has allowed our team to improve the efficiency of daily operations by automating some of the tasks that are essential to maintaining a well scheduled day of patient care.

Pros

The messaging ability of the platform was easy to incorporate and is utilized by all team members from any computer in the office. This increases our ability to work as a team and not rely solely on just a couple of team members sitting in the business area.

Cons

Sometimes we experience “glitches” where the communication software lags causing us to not receive messages from our patients.

Reasons for Choosing Solutionreach

Truly, we had a wonderful sales person who listened to our needs and showed how SR could assist our office team. Customer service was definitely one of the best aspects of making the transition to a new platform.

Reasons for Switching to Solutionreach

When I switched many years ago, Soutionreach afforded the options of combining ease of appointment confirmation with digital check-in for the patient.

Response from Solutionreach

Replied July 2021

Deb, Wow, we were blown away by your positive words. Thank you for taking the time to write such a detailed review! I am glad that not only do your team members find Solutionreach easy to use but that our customer service also meets your high standards. Thank you again for taking time out of your busy day to share your experience with us.