--- title: "Sunwave Software Reviews, Demo & Pricing - 2026" description: "Review of Sunwave Software: system overview, features, price and cost information. Get free demos and compare to similar programs." source_url: "https://www.softwareadvice.com/medical/sunwave-emr-profile/" page_type: "product" language: "en" --- [Home](https://www.softwareadvice.com/) / [Mental Health Software](https://www.softwareadvice.com/mental-health/) / Sunwave Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Reviews](https://www.softwareadvice.com/medical/sunwave-emr-profile/reviews/)[Alternatives](https://www.softwareadvice.com/medical/sunwave-emr-profile/alternatives/) # Sunwave Review Custom quote 1 plan Wondering if Sunwave is right for your organization? Our Mental Health Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - Integrations - User Reviews - Popular Comparisons ## Overview Sunwave 4.4 [(36)](https://www.softwareadvice.com/medical/sunwave-emr-profile/reviews/) Pricing Pricing available upon request ### About Sunwave Sunwave EMR is a cloud-based electronic medical record solution, which helps small to large healthcare organizations manage patient details and automate clinical workflows. It includes treatment plans, clinical notes and ASAM forms, which enable medical staff to handle placement, stay, discharge and nursing of patients. The HIPAA-compliant solution allows employees to customize patient forms as per workflows using WYSIWYG form builder tool and receive notifications for due ones after conducting audits on charts. Sunwave EMR helps facilities streamline the admission process for recurring patients by auto-populating details in the form. Physicians can also monitor the monthly medication history of patients, receive alerts for medications prescribed, and track any out of schedule medicines before starting treatments. Pricing for the solution is available on request and support is provided via online measures. Wondering if Sunwave is right for your organization? Our Mental Health Software selection experts can help you in 15 minutes or less. ## Sunwave User Interface ## Popular Sunwave Alternatives Main Product Sunwave 4.4 [(36)](https://www.softwareadvice.com/medical/sunwave-emr-profile/reviews/) Ratings Breakdown - 4.47Ease of use - 4.56Value for money - 4.46Customer support - 4.31Functionality Pricing Available upon request Get Price Alternative Product [Carepatron](https://www.softwareadvice.com/medical/care-patron-profile/) 4.4 [(859)](https://www.softwareadvice.com/medical/care-patron-profile/reviews/) Ratings Breakdown - 4.50Ease of use - 4.55Value for money - 4.48Customer support - 4.26Functionality Pricing Starting at $23.00 per month Get Price Alternative Product [EHRYourWay](https://www.softwareadvice.com/medical/ehryourway-profile/) 4.9 [(529)](https://www.softwareadvice.com/medical/ehryourway-profile/reviews/) Ratings Breakdown - 4.83Ease of use - 4.85Value for money - 4.86Customer support - 4.82Functionality Pricing Available upon request Get Price Alternative Product [TheraNest](https://www.softwareadvice.com/medical/theranest-profile/) 4.4 [(1052)](https://www.softwareadvice.com/medical/theranest-profile/reviews/) Ratings Breakdown - 4.30Ease of use - 4.25Value for money - 4.38Customer support - 4.12Functionality Pricing Starting at $29.00 per month Get Price Alternative Product [Alleva](https://www.softwareadvice.com/medical/alleva-profile/) 4.5 [(282)](https://www.softwareadvice.com/medical/alleva-profile/reviews/) Ratings Breakdown - 4.50Ease of use - 4.51Value for money - 4.54Customer support - 4.41Functionality Pricing Available upon request Get Price Alternative Product [SimplePractice](https://www.softwareadvice.com/medical/simplepractice-profile/) 4.6 [(2827)](https://www.softwareadvice.com/medical/simplepractice-profile/reviews/) Ratings Breakdown - 4.39Ease of use - 4.30Value for money - 4.38Customer support - 4.34Functionality Pricing Starting at $49.00 per month Get Price ## Sunwave Pricing and Plans Starting price: Connect with an advisor for pricing Free Trial Free Version Pricing available upon request No plan information available Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## Sunwave Features - Popular features found in Mental Health Charting Claims Management Confirmations/Reminders Document Management E-Prescribing HIPAA Compliant Initial Assessments Medical Billing Patient Portal Secure Messaging - More features of Sunwave Activity Dashboard Alerts/Notifications API Appointment Scheduling Calendar Management Chat/Messaging Claims Scrubbing Client Database Client Portal Clinical Notes Clinic Interoperability Coding Assistance Communication Management Compliance Tracking Customizable Forms Customizable Reports Customizable Templates Data Security Decision Support Document Storage Electronic Payments Electronic Signature Employee Management EMR/EHR File Sharing For Mental/Behavioral Health Forms Management For Substance Abuse Therapy Insurance Eligibility Verification Inventory Management Medication Management Mobile Access Multi-Location Multi-Provider Practice Notes Management Patient Database Patient Intake Patient Records Management Payment Processing Practice Management Progress Notes Progress Tracking Reminders Reporting/Analytics Reporting & Statistics Role-Based Permissions SMS Messaging Staff Management Task Management Telemedicine Template Management Therapy Notes Third-Party Integrations Treatment Planning Workflow Management ## Sunwave Integrations PayPal Integration rated undefined from -1 review authorize.net Integration rated undefined from -1 review Five9 Integration rated undefined from -1 review Stripe Integration rated undefined from -1 review CallRail Integration rated undefined from -1 review Twilio Integration rated undefined from -1 review See all 8 integrations ## Sunwave User Reviews ## Sunwave customer ratings - Overall rating: 4.4/5 - Total reviews: 36 ### Rating distribution - 5 stars: 22 reviews (61%) - 4 stars: 11 reviews (31%) - 3 stars: 1 reviews (3%) - 2 stars: 1 reviews (3%) - 1 star: 1 reviews (3%) ### Secondary ratings - Ease of use: 4.5/5 - Value for money: 4.6/5 - Customer support: 4.5/5 - Functionality: 4.3/5 --- ### Sunwave usage - Overall rating: 5/5 - Reviewer: Jill G. - Verified reviewer: Yes - Industry: Mental Health Care - Company size: 51-200 employees - Product usage: Used daily for less than 6 months - Reviewed: August 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It has been good! It is easy for staff to use. I have personalized it for my own use so it works for what I need #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Easy to use and personalize for facility use. It doesn’t matter the clinical role there it is easy it works #### Cons Having to authenticate every time I enter the platform. I think just a password would be good enough. --- ### Modern looking and easy to use EMR - Overall rating: 5/5 - Reviewer: Cameron B. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: October 2025 - Review source details: This review was submitted organically. No incentive was offered I would rank the overall experience 5 stars. The sales process was easy and the transition to implementations was smooth. We had a great implementation. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros There are so many things. The product is the most modern looking ehr. We love the patient timeline, the LIA AI tool, and their new medications and prescription module. But most of it, the people behind it all. #### Cons There are no concerns with Lightning Step. They've always listened to our feedback and allowed for constructive discussions. #### Reasons for switching to Sunwave We were tired of the multiple logins between the different modules. --- ### Huge Disappointment. Do not recommend. - Overall rating: 2/5 - Reviewer: Innis B. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 51-200 employees - Product usage: Used daily for less than 6 months - Reviewed: February 2026 - Review source details: This review was submitted organically. No incentive was offered We would not recommend this to anyone. It is a disaster. Based on other positive feedback from a year or more ago, we are assuming that Lightning Step has no resources to appropriately support and maintain its product. Sunwave's purchase of Lightning Step could lead to improvements, but the lack of basic support or any sense of urgency would indicate it plans to simply use LS for parts. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros Lightning Step is less expensive than competitors, though you have to realize you will get what you pay for and need to set realistic expectations. It is not a fancy sports car. It is a '96 Hyundai. #### Cons Our implementation is a disaster, with us being told incorrect/inaccurate information for setup and ongoing use. Customer support is poor, the answers change week to week depending on who you speak to, and base elements in the product don't work. Clinical staff are blind to critical pieces of patient care, management is unable to access key information to successfully run a practice, and revenue cycle is severely hampered because of poor LS setup and mixed messages for support. #### Reasons for switching to Sunwave Product more specific to MH/BH space, that offered integration flexibility, at a reasonable price. --- ### Refreshing to see EHR innovation - Overall rating: 5/5 - Reviewer: Marty J. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2025 - Review source details: This review was submitted organically. No incentive was offered They focus on true partnership. They hear us and they innovate. They always stop us from telling them what features we need, and they try to understand our business pain points. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros How quickly they bring solutions to our day-to-day problems. They have really focused on innovating. #### Cons With so many new things released in the product, sometimes it's hard to keep up. Would love to have more communication and documentation so we can adopt them all. #### Reasons for switching to Sunwave Really struggled with the revenue cycle solution previously. --- ### Best Behavioral Health EMR! - Overall rating: 5/5 - Reviewer: Mary W. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2025 - Review source details: This review was submitted organically. No incentive was offered I thought Lightning Step was going to fall behind the competion like Kipu and Sunwave. But they surprised us with their focus on their product, and their direct partnership with us. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I love what Lightning Step has done over the last year and a half. They focus on innovation and treat us as partners. We are an organization with multiple levels of care. Using Lightning Step, their AI tool (I think they call it Lia), and their telehealth allowed us to provide care in inpatient, residential, and outpatient settings. #### Cons I love everything about them. They provide the most value at the best price. #### Reasons for choosing Sunwave All in one solution for comprehensive patient lifecycle management --- ### Run, Don't Walk, Away from this Product - Overall rating: 1/5 - Reviewer: Nora D. - Verified reviewer: Yes - Industry: Mental Health Care - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: December 2024 - Review source details: This review was submitted organically. No incentive was offered I have profound buyer's remorse. LightningStep has left my entire staff angry at me for making such a bad choice in EMR. They do not live up to their promises and the problems with this software will cost you a huge amount of money. Pay a little more for a better EHR. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros There is very little to recommend LightningStep. The user interface is clunky, the server is slow, the customer service is appalling and the term is 36 months for this faulty product. #### Cons 1) Implementation. Major aspects of billing and calendar configuration were left unaddressed. This led to charges not dropping and customers not getting reminders, costing our company thousands in missed appointments and a mess in the billing department. 2) Customer support was so slow that we received resolutation at times WEEKS after the initial complaint. 3) The telehealth feature was a total mess. After we said we didn't want it, we were still charged for it. #### Reasons for switching to Sunwave Because SP didn't offer UB-04 facility-based billing --- ### Finally found a solution - Overall rating: 5/5 - Reviewer: Ryan K. - Verified reviewer: Yes - Industry: Mental Health Care - Company size: 51-200 employees - Product usage: Used daily for less than 6 months - Reviewed: July 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Unlike our past EHR system and many others we reviewed, Lightning Step seems to have been created to streamline the documentation and QA process. For example, users are notified if documents aren't signed or if Treatment Plan Reviews become overdue. Supervisors can review departmental documentation adherence in one simple dashboard view. Along with that, the documentation customization options are more extensive than other programs we considered switching to. Another great benefit is that their e-prescribing system is integrated within the platform, and does NOT use Dr. First, which our organization and all of our providers are not fans of. Our prescribe time was cut in half for each prescription.On the cost end, they offered a per-user option verse an average client census fee, which set them apart from many others.A final selling point is their robust reporting system, which can be automated to output custom reports on a routine basis - which cuts down on manual efforts to ensure compliance and review practice KPIs. #### Cons The mobile ability is limited, as it is for most systems reviewed, but as that does not effect our ease of use, it was not a factor. However, for some other practice set-ups, it may need to be taken into consideration. #### Reasons for choosing Sunwave Lightning Step was the only system that solved all our pain points while still falling into an acceptable price point for our practice. #### Reasons for switching to Sunwave We reviewed 5 other highly rated EHR systems before making the switch, all of which had some of the benefits of Lightning Step. However, none of them had ALL of the benefits - especially at this price point. The dedicated support staff has been great to work with and we expect to realize an actual savings of appx. 180 man hours per month that used to go to manual QA, regulatory compliance checks and monitoring KPIs - all of which are now down automatically through Lightning Step. --- ### No EMR is perfect, but LS does ALOT of things right! - Overall rating: 5/5 - Reviewer: Erin L. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2023 - Review source details: This review was submitted organically. No incentive was offered Our relationship has been a rollercoaster, but as we have grown as an organization, so has LS. They have been there to support us as we open new locations and programs. Their team is great to work with and will do every thing in their power to help your organization utilize the platform to improve your organizations processes. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The AR Aging dashboard has streamlined collection efforts. Our billing team can work in one place without having to hunt down people for anwers. #### Cons The client invoicing module needs work. It is great for facilities with smaller census, but becomes laborious for facilities with larger operations. However, for our industry, it is good enough to be compliant with insurance companies. #### Reasons for choosing Sunwave We chose LS for 3 reasons. One is that LS is truly a single sign on for EMR and RCM. The second is that LS API is stable, allowing us to update our data warehouse and build out reporting specific to our operations. Lastly, during the 1st LS demo, I pointed out something that didn't make sense. During the next demo, that thing had been updated. No platform is perfect, but having a dev team eager to solve and improve the platform is crucial to adapting with our operations as our business evolves. #### Reasons for switching to Sunwave We needed an integrated system that could handle both RCM and EMR in one place, while also providing a team that could quickly problem solve any issues that arise. --- ### Sunwave tool for mental health - Overall rating: 4/5 - Reviewer: Cherryl N. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 201-500 employees - Product usage: Used daily for less than 6 months - Reviewed: March 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It has been a strong EMR solution for behavioral health and substance use disorder treatment Its integrated platform and specialized features are significant advantages that has helped me . However the pricing should be considered #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros It is user friendly easy to navigate It also combines CRM, EMR, and billing functionalities, streamlining workflows and reducing the need for multiple software systems. #### Cons The cost can be of concern for smaller business --- ### Lightning Step Review - Overall rating: 5/5 - Reviewer: Katrina P. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 1001-5000 employees - Product usage: Used monthly for less than 12 months - Reviewed: November 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I have used this software to submit claims for my health care. It provided a variety of options and I was easily able to keep track of the status of my claims and view past claims. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like that you can easily submit claims and keep track of claim history. The software is easy to use and the customer support people are very friendly. #### Cons I do not dislike anything about this software. I find it very easy to use and I was easily able to submit claims and view my claim history. --- Showing 1 - 10 of 36 Reviews [See All Reviews](https://www.softwareadvice.com/medical/sunwave-emr-profile/reviews/) ## Sunwave Popular Comparisons [Carepatron vs Sunwave](https://www.softwareadvice.com/medical/care-patron-profile/vs/sunwave-emr/)[EHRYourWay vs Sunwave](https://www.softwareadvice.com/medical/ehryourway-profile/vs/sunwave-emr/)[TheraNest vs Sunwave](https://www.softwareadvice.com/medical/sunwave-emr-profile/vs/theranest/) [Compare All Alternatives](https://www.softwareadvice.com/medical/sunwave-emr-profile/alternatives/) ## Other Top Recommended Mental Health Software [TheraNest](https://www.softwareadvice.com/medical/theranest-profile/) **4.4** (1052) Recently recommended **79** times [AdvancedMD for Mental Health](https://www.softwareadvice.com/mental-health/advancedmd-profile/) **4.0** (7) Recently recommended **71** times [TherapyNotes, LLC](https://www.softwareadvice.com/medical/therapynotes-profile/) **4.7** (969) Recently recommended **54** times [RXNT](https://www.softwareadvice.com/medical/rxnt-emr-profile/) **4.3** (498) Recently recommended **53** times Stuck Between Options? 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