Symplast Software

Symplast Software

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About Symplast

Founded by plastic surgeons in 2013, Symplast is a Mobile EHR/PM for plastic surgery. Symplast delivers a HIPAA secure cloud platform to over 3,500 aesthetic users across the country. Symplast’s user-friendly, end-to-end solution optimizes aesthetic practices and medspas from anywhere in the world. The customers smartphone is now the customers smartpractice. From front desk automation to clinical intelligence, Symplast eliminates inefficiencies with a comprehensive ecosystem that includes EHR, PM, Patient Engagement, Virtual Consultations, e-Prescription, Financial Intelligence, POS, Patient Intake, Analytics, Appt. Reminders, HIPAA Secure Texting, and more. Symplast is also the first ANN Optimized Platform. Visit symplast.com or email hello@symplast.com to learn more. ...
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Financials

Symplast User Reviews

OVERALL RATING

SECONDARY RATINGS

Ease-of-use

4

Value for money

4

Customer support

4.5

Functionality

4

Showing 1 - 5 of 21 reviews

David J.

Verified reviewer

Company size: 2-10 employees

Industry: Medical Practice

Time used: Less than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

April 2019

Very happy with Symplast

No more transcription costs, much less paper and transitioning to complete digital/paperless office. Instant access to patient demographic and clinical information 24/7 from smartphone, mobile device or any desktop via the cloud.

Pros

Ease of use, mobile 24 hour access to patient information including all medical records, HIPPA secure messaging app to allow 24 hour communication with patients which is a major plus for patient satisfaction and piece of mind

Cons

There have been growing pains as with any startup but the team is both local and very responsive to fixes as needed. Rolling out new modules somewhat slower than promised but anticipate continued growth of functionality and continued success/growth of users.

york

Company size: 2-10 employees

Industry: Health, Wellness and Fitness

Time used: Less than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

March 2020

Symplast rocks

Great customer support, love the innovation. They are always improving.

Pros

It is an intuitive, common sense approach to EMR.

Cons

Implementation of any EMR takes time and effort.

Reasons for choosing Symplast

Simpler interface, it fills the needs without a lot of noise.

Reasons for switching to Symplast

I needed somthing much better, and found it in Symplast.

John

Company size: 1 employee

Industry: Health, Wellness and Fitness

Time used: More than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered
2

Ease-of-use

out of 5
1

Value for money

out of 5
4

Customer support

out of 5
2

Functionality

out of 5

May 2022

If you like charting using iPads only it’s a good fit for injectable practices

50/50. It seemed to have a lot of IT issues

Pros

Messenger to ask medical director questions and ability to send photos or live video chat

Cons

It’s made for iPads. I prefer laptop charting.

Reasons for switching to Symplast

Changed jobs

Bhupesh

Company size: 2-10 employees

Industry: Medical Practice

Time used: More than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

April 2019

Intuitive and timely product

Direct patient financial transactions through Symplast has improved tremendously and will continue to improve based on what I have seen so far.

Pros

Ease of integration and easy user interface. The multi media management in this software which includes photo and video makes this product stand out. Easy to format templates and customize windows based on the users preference also makes this product very effective . Customer service is excellent as I always have a human being that I can contact you when there are any problems to solve. They’re also always innovating and constantly making improvements and updates to the existing platforms. The mobility of this product is an outstanding feature that I find most timely given the current environment.

Cons

There is a patient app associated with Symplast that I think needs to be improved and slowly will be improved.

Chris

Company size: 2-10 employees

Industry: Medical Practice

Time used: More than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
4

Functionality

out of 5

April 2019

What we needed

I have a great experience with symplast. Instead of charging me like the other large EMRs for a 5 year 60,000 contract, I can pay month to month and have access to all of the features. It is made by physicians, for physicians and the simplicity and accessibility is what I love the most. I have been a client for 2 years.

Pros

The company is actually very accessible and great. They are always improving. Yes its a startup, so there are features that are not yet mature, but every few weeks there are new and improved features and releases. It is cloud based and I can access my charts anywhere.

Cons

The Helpdesk can be a little slow at times, but there are significantly less bugs than when the company first started a few years ago. The insurance module can be improved, this is not billing software.

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