TherapyAppointment Software


TherapyAppointment is a web-based HIPAA-compliant solution designed to serve small to midsize mental health practices. The solution allows professionals to create session documentation, file insurance claims electronically, record medical treatments, document client's protected health information and more.

TherapyAppointment enables paperless clinical procedure workflows, as well as online document storage. TherapyAppointment’s Autopilot feature provides real-time information about patient appointments (e.g., notes, reminders, copays) in sync with the flow of patients. It also allows for automated sharing of appointment reminders via phone call, email or text message.

TherapyAppointment allows physicians to set up a self-service portal for patients, where they can book appointments and pay fees online. Doctors and staff can upload images and documents, share records and also set restrictions for each file and folder.

The system also integrates with other modules, including electronic medical record (EMR), scheduling, billing, insurance claim management and mental health management.



72 Reviews of TherapyAppointment

Overall rating

4.17 / 5 stars

Filters:

Showing 1 - 20 of 72 reviews

January 2019

tommy from gibson counseling

Company Size: 11-50 employees

Review Source


Ease-of-use

4 of 5

Functionality

1 of 5

January 2019

this is a very limited software in scope, very primitive, short sighted and narrowly focused

this software is archaic and limiited in scope and functionality for a GROUP PRACTICE, (might be acceptable for an individual) but again very narrow in scope and cumbersome for administrative or ownership

Pros

color coding of categories, yay! i guess if you are a therapist and not an owner or administrator , this software may suffice..... otherwise, look for more complete detailing abilities.

Cons

almost everything. the software could be good for therapists., but for administrative it is cumbersome, the most used data field boxes are extremely small and isolated to corners. the payment / dedcutibe copay , co insurance fields are not workable with a daily viewing and accountabilityl there is a huge lack of functionality for administrators,

December 2018

Jason from J Martin Therapy

Company Size: 1 employee

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Functionality

4 of 5

December 2018

Simple product that does a lot

I have a simple, small practice. I don’t take insurance, and I don’t have many clients to manage, so I can’t speak to how robust it is for that purpose, but for the small amount of practice I need, it’s a wonderful value for the price. I get what I need, it’s secure, and it’s very affordable.

Pros

- Ease of scheduling
- Versatility of application

Cons

- sometimes feels like it was designed by engineers, rather than by designers with user experience in mind. This appears to be changing, however, with the new 2.0 experience.

Response from Psych Select Software of Psych Select Software LLC

Replied December 2018

Hi Jason, Thanks so much for your feedback on TA2.0 and and the original TA! You're right, we have pushed to make TA2.0 a more user-friendly, intuitive experience with customers at the forefront of our every design decision. We're glad you noticed the changes! And we're elated to hear that TheraoyAppointment has provided a great value for you and your practice. That's what we strive for and, with your feedback, hope to continually improve upon! Thank you for being part of the TherapyAppointment family! Best, The TherapyAppointment Team

November 2018

Karen from Harmony Farm, LLC

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

November 2018

Great for Solo or Group Practice

TherapyAppointment really does help streamline notes and insurance claims/billing. I get to spend more time being productive seeing people, then pushing paperwork!

Pros

I've used this since opening my private practice- as a solo practitioner and now we have expanded into 5 therapist group practice. Love the quick response from customer support. I like the various options on how to write a note. Free admin accounts a bonus. The capability for ERA and automatic posting is great.

Cons

I don't like that we, as a therapist, cannot make appointments for the other therapists and have to have the admin account to do this. I believe with the new update this will be addressed.

Response from Psych Select Software of Psych Select Software LLC

Replied December 2018

Hi Karen, Thank you so much for your thoughtful review and for being part of the TherapyAppointment family! We are so happy to hear we've helped your practice streamline it's processes and been a part of it's growth! We do think you'll love TA2.0, and are looking forward to hearing the feedback from your growing practice. You're right -- customizable administrative controls have been expanded so that you have much more flexibility. Thank you again for your review and being part of our community! We hope that you love our new software and, together, we can continue to grow your practice! Best wishes, The TherapyAppointment Team

November 2018

Doug from Heart Centered Counseling

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

4 of 5

November 2018

Amazing ReDesign

Pros

The layouts are thoughtful and intuitive, and easy to see the information on the page. It responds quickly, and is a very modern refresh of the old design.

Cons

The site still needs to be made more robust in ways to navigate and offer data delivery options.

Response from Psych Select Software of Psych Select Software LLC

Replied December 2018

Hi Doug, Thank you so much for your feedback! We are ecstatic to hear that you love TA2.0 and our extensive update! We've worked hard to make it responsive, intuitive, and modern, and appreciate that our efforts accomplished their goal. We hope you'll continue to share your thoughts and feedback as we roll out the training software and TA2.0. We are honored to have you as part of the TherapyAppointment family. : ) Best wishes, The TherapyAppointment Team

November 2018

Michele from Michele Mixon, LCSW, LLC

Company Size: 1 employee

Review Source: Capterra


Ease-of-use

3 of 5

Functionality

3 of 5

November 2018

Wishing changes were implemented in increments

I was easily frustrated by needing to figure out where everything was since it is completely different than the current program. For those of us who have been using the older version for years it’s more mentally taxing b/c we have to learn the whole program again. I don’t have time for that.

Pros

I like how it has more features that other competing programs have. In particular calendar syncing.

Cons

How it vastly different to maneuver from the current program.

Response from Psych Select Software of Psych Select Software LLC

Replied December 2018

Hi Michele, Thank you for your thoughtful insights and for sharing. We're thankful you took the time to beta test and are honored to have you as part of the TherapyAppointment family. We hear your concerns about learning a new program and are glad to confirm we're introducing number of resources -- including a *free* training software on 12/15!-- to help you ease into it. We hope you'll find it intuitive and easy to use once you're armed with the resources to help you find where things have moved. We're also providing migration flexibility so you have time to learn the system and move over at your own pace. We understand change is hard, and we're doing everything possible to make it easy for you when you're ready to move over! Thank you, again, for your insights and for being part of our community. We hope you will continue to share your feedback so that we can continue to learn, grow, and improve! :) Best wishes, The TherapyAppointmentTeam

November 2018

Jennine from Estes Therapy

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

4 of 5

November 2018

Great for billing

Overall, I love their support team, billing, and case notes. I love the reports you can run in the program. It is about to be updated, so that improves the look and user capabilities.

Pros

I absolutely LOVE the fact that my company can do electronic billing through Therapy Appointment. It automatically updates the client's file, tracks the amount of sessions used, repopulates notes. They also give a discount for multilpe users. It is great!

Cons

The issue with Therapy Appointment is that it does not allow multiple therapists to use multiple rooms and locations. I have 2 group practices where some of my clinicians work out of both locations. We have to use one program for scheduling and then Therapy Appointment for our billing. The new change looks great, but it still can't take care of the larger group practices.

Response from Psych Select Software of Psych Select Software LLC

Replied November 2018

Hi Jennine! We are so happy that TherapyAppointment has helped you streamline your practice! Thank you for being part of our family and for your kind words. You're right -- the upcoming TA2.0 upgrade will improve the look and features. One of those upgrades actually addresses your biggest concern -- scheduling. The new calendar features will allow you to better manage your practice, but we are always looking for ways to improve for larger practices. So keep the feedback coming! Our goal is continual growth to better serve your practice. :) Thank you for your feedback and for being part of the TherapyAppointment family! Best wishes, The TherapyAppointment Team

November 2018

Annette from Dr. Jennifer Savitz-Smith

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4 of 5

Customer support

5 of 5

Functionality

3 of 5

November 2018

TherapyAppointment review from Dr. Savitz-Smith's office

Overall, our experience with TherapyAppointment has been positive. Support team is always helpful and informative.

Pros

It is easy to perform all of the functions and it is easy to read/view.

Cons

It would be helpful if there was a way to split billing as well as save more than one credit card on file as we often have more than one party paying for service (e.g. separated parents splitting the cost for child's therapy).

Response from Psych Select Software of Psych Select Software LLC

Replied November 2018

Hi Annette, Thank you for sharing your experience and being part of the TherapyAppointment family! We are glad your experience has been positive-- our Support team strives to help you with your every need! And thank you for your feedback; our new software will be able to store and remember a card! We're continually working to ensure our new billing features are more streamlined, so we always appreciate our community's feedback on how we can improve! Thanks again for being part of the TherapyAppointment family! Best, The TherapyAppointment Team

November 2018

Lisa from Wellness Counseling Center

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

4 of 5

Functionality

5 of 5

November 2018

Therapy Appointment

Very positive. Good customer support and good value for the dollar.

Pros

Very easy to use. Submits claims and stores record electronically. Offered appointment reminders to clients.

Cons

The statements portion is cumbersome and could use revamping.

Response from Psych Select Software of Psych Select Software LLC

Replied December 2018

Hi Lisa, Thank you so much for your feedback! We are so glad that our software has helped you manage your practice and you've found it to be a good value. We're grateful to have you as a member of the TherapyAppointment family! Your insights on the statements portion of our software are helpful, and we've spent a considerable amount of time revamping billing, even between the beta and TA2.0! We expect you'll find it as streamlined as the rest of our new software -- but please continue to let us know how we can improve! Thanks again for your thoughtful review and for being part of our community! We really appreciate your insight as we seek to continually grow and improve. Best Wishes, The TherapyAppointment Team

November 2018

Lauren from Private Practice Psychotherapy

Company Size: 1 employee

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

4 of 5

November 2018

Therapy appointment review

Long term user and happy with it.

Pros

User friendly. Intuitive. Easy to navigate

Cons

No major complaints. I would like more ability to create point and click forms.

Response from Psych Select Software of Psych Select Software LLC

Replied November 2018

Hi Lauren! Thanks for being a long-term member of our community. We are so happy that you find our software user-friendly and intuitive. We are always working on ways to improve, and customizable forms is at the very top of that list! Keep the feedback coming! :) Thanks again, The TherapyAppointment Team

November 2018

Kaitlyn from KG Counseling LLC

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

5 of 5

November 2018

Good program but still missing a few things

Pros

I think the updated TA is great and there are a lot of new great features. I like the ability to do more online forms and the ease of use has increased.

Cons

There are still some limitations. I feel the software is most conducive to seeing individual adults clients. For a counselor who sees children it is not as ideal. There is not a way to list multiple address or phone numbers for different parents if they are divorced for example.

Response from Psych Select Software of Psych Select Software LLC

Replied December 2018

Hi Kaitlyn, This is helpful information and we really appreciate the honest feedback. So happy that you think the new software is great! Your perspective as a children's' counselor is invaluable, and we believe many of your concerns are addressed in the final version of TA2.0. But as you train on it, we hope that you'll let us know how we can continue to grow to better serve your practice! We do thank you for being part of our family, and we are glad that you took the time to share how we can improve! Best wishes, The TherapyAppointment Team

November 2018

Laura from Cornerstone Counseling of Charlotte PLLC

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

4 of 5

Functionality

4 of 5

November 2018

Great customer service!

great

Pros

Wonderful customer service! Every time I've emailed or called, they have been very friendly and helpful. The auto pilot function is great and was definitely made by a therapist who knows what's important! I like the statistics feature.

Cons

I wanted to use a credit card processing service that "spoke" with Therapy Appt but Cayan is so expensive. I use Ivy Pay and then have to manually post everything. I wish there was a way to mark on the calendar that someone no-showed or late cancelled- changing the appt to a different color would be helpful- it would also be helpful to add another slot when someone late cancels so I can still mark that the original client cancelled and leave room for another client. I wish you could send additional reminders too. I also wish there was a way to mark how much I as a practice owner pay contractors and have that added into the posting tab and statistics

Response from Psych Select Software of Psych Select Software LLC

Replied November 2018

Hi Laura, Thank you so much for sharing your feedback and for being part of our family. We are grateful for the opportunity serve you and glad to hear our customer support is helpful! You're right -- we were built from the ground up by a therapist still at the helm of TherapyAppointment as CEO. He does know what's important to help you grow your practice! We do hear your concerns about credit card processing and have great news! TA2.0 integrates with two processors so that you have choices. The calendar (which integrates with Google, btw, so you can have a HIPAA compliant schedule on your phone!) has even more options for managing your practice. We love your idea of being able to track contractors in your business stats panel, and are looking into how we might incorporate such a thing into TA2.0 or a future update! Please do continue to share -- our goal is continual growth and improvement, and we love hearing your thoughts! Thanks again for being part of the family!

November 2018

Julie from Bluestone Psychological Services

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

3 of 5

Customer support

5 of 5

Functionality

3 of 5

November 2018

A decent EHR option for mental health therapists

I have really appreciated the responsiveness of the support team. I send in my question/request and hear back, typically that day or within 24hrs, with it answered/completed. Despite the things I get frustrated about with the system, I feel like the people behind this system are doing what they can and like I have a HIPAA team behind me, watching my back.

Pros

I've used this for years and appreciate the ease of storage, billing, and reassurance that the note formats keep me HIPAA compliant. It is best suited to an individual provider, although it can scale to small groups of providers.

Cons

It does not integrate well/function well for groups of diverse providers, such as group practices that include prescribers and other medical providers. It is limited in its ability to run useful reports. It suffers from significant glitches (like, reversing a payment you distributed in error reverses ALL of them for the client, not just the one you made the error in. This requires you to redistribute everything, which takes a lot of time, especially if you've seen a client for a long time). The statements it creates for clients are very confusing for them to read and understand. It does not facilitate a paperless office - no ability to exchange/complete all intake forms/questionnaires electronically - can send out but forms must be printed out by the client, filled in and signed by hand, brought in to the appointment (or uploaded by client and emailed back to office), scanned to computer by therapist and then uploaded to client's chart; no ability for electronic signatures, etc. There's a rumor that this bit about the paperless office has been corrected in the new version - fingers crossed!!

Response from Psych Select Software of Psych Select Software LLC

Replied December 2018

Hi Julie, Thanks so much for sharing and being part of the TherapyAppointment Family. We appreciate that you've been part of our family for years, and are grateful for your honest feedback so that we can continue to grow! We're excited for you to get started in TA2.0 -- it has more adaptability for groups than our legacy product, and will address most of your concerns. For example, your office will be able to switch to a completely paperless practice with the addition of esignatures, customizable forms, attachments in messages. Feel free to uncross your fingers --it's here! :) We do hope that you'll continue to share your thoughts on how we can change for the better: TA2.0 is built to continually grow so that we'll never stop improving! Thanks again for being part of our family, The TherapyAppointment Team

November 2018

Amy from Life Enrichment Counseling

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

3 of 5

November 2018

TA 2.0

Pros

Ease of billing and tracking invoices, creating note templates, online scheduling and client portal, group practice feature, variable prices for staff and clinicians.

Cons

Long due for an update, lack of custom online client documents, ability to send online invoices, difficulty in collecting payment outside of the therapy hour.

Response from Psych Select Software of Psych Select Software LLC

Replied November 2018

Hi Amy, Thank you so much for your feedback and for being part of the TherapyAppointment Family! We are glad that our legacy software has been a solid partner to manage and grow your practice. We are excited for you train on TA2.0 and know that it can help you with sending/receiving documents, invoicing, and collecting payments. We are humbled by your patience and assure you that, moving forward, our software is designed to continually grow and evolve. Please do continue to share your feedback on how we can improve! :) Thanks again for being part of our family, The TherapyAppointment Team

November 2018

Alisa from Empowered Life Counseling, PLLC

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

November 2018

Therapy Appointment

Pros

Therapy Appointment has the best customer support. It's in the top three of any business I've ever worked with. The software seems intuitive and the new user interface has a great new look. It will be great to be able to sync with existing calendar, such as Google. Love that we will have the ability to reserve playroom through the software.

Cons

There are a few features that we will no longer have, like the side-by-side view for all clinicians.

Response from Psych Select Software of Psych Select Software LLC

Replied November 2018

Hi Alisa, Thank you so much for being pat of the TherapyAppointment family and thanks for your kind words! We are honored you consider us as one of the best-- we take helping you manage and your practice very seriously. We are glad that you're excited about the new features offered in TA2.0! Even though the launch is swiftly approaching, we are already looking to improvements -- like more customization of the dash. Please do continue to let us know what you need from us so that we may continue to improve! :) Thanks again and best wishes, The TherapyAppointment Team

November 2018

Lynn from Dynamic Counseling Services

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

November 2018

Created by a therapist, for therapists

I have been using it for seven years and love it. It is essentially seemless; and when a rare snafu comes up, TA notifies us immediately, and usually has the issue fixed within a very short period of time. I have never had an interruption in the overall functioning of the software. It's easy to use and flows easily. My clients love the online scheduling and account access, as well as the ability to input their info online before we meet--saves time in session.

Pros

After hours of research and weeks of free trials, I chose TherapyAppointment.com software because it was created by a therapist, and the customer service was fantastic. The new upgrade is coming and I'm looking forward to continuing my practice with it.

Cons

The current version, before the upcoming update, has a little more typing, less click-and-go, than some of the other EHR software I tried. That wasn't really an issue for me, but it was a minus for a colleague with whom I shared TherapyAppointment.com.

Response from Psych Select Software of Psych Select Software LLC

Replied November 2018

Hi Lynn, Thank you so much for being a long-term part of the TherapyAppointment Community and for sharing your experience! We are so grateful for your feedback and kind words, and are glad that you chose use after your thoughtful consideration of the great options out there. We're so happy to hear that our Support has been helpful -- providing the helpful service you need to manage your practice is one of our primary goals. The new upgrade, TA2.0, was designed to be more intuitive and streamline your workflow, and we hope you love it. Please do keep us posted with your experience as you train on TA2.0 in December, and continue to let us know how we can improve! :) Thanks again, The TherapyAppointment Team

November 2018

Jolene from Mind In Balance, LLC

Company Size: 1 employee

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

3 of 5

November 2018

One of the best choices I've ever made for my private practice!

Overall, using this system has significantly decreased stress in running my practice! It keeps me organized and on track with billing and scheduling and keeping up with notes. I would never try to go back to the old paper and pencil method of private practice again. My clients are also quite pleased with the features they are able to use.

Pros

I'm most impressed with the security and support. Once they shut down to keep hackers out - all of my clients' private information was completely safe so I could relax. The personnel providing support for any concerns are very responsive, friendly and helpful. I increasingly feel more like I'm part of an online family of sorts when using this practice management system.

Cons

I really wish clients could complete all paperwork directly online rather than having to do any printing. I wish documents could be attached to the email within the system both from and to me. I also wish documents could be faxed, other than just to referral sources.

Response from Psych Select Software of Psych Select Software LLC

Replied November 2018

Hi Jolene! Thank you so much for being part of the TherapyAppointment Community! We are glad that joining us has been one of the best choices you've made for your practice and are so grateful to have you! With our new upgrade, TA2.0, you'll find that your practice rely's much less on traditional printing and mailing. We'll have esign, PDF submittable forms, and attachments when we launch TA2.0, and will continually work to improve those functions.The fax idea is interesting, and I've submitted this request to our team. Thank you, again, for being part of our community and for your positive words. We love hearing your feedback and hope to continue to help decrease stress in your practice! Best wishes, The TherapyAppointment Team

November 2018

Anonymous

Verified Reviewer

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

4 of 5

November 2018

Exciting Updates

Pros

My favorite new feature is the one that allows you to sync your calendar with your personal calendar! That will make things so much easier for me!

Cons

Honestly just how long it took to put out such a big update. I'm looking forward to the new platform!

Response from Psych Select Software of Psych Select Software LLC

Replied November 2018

Hello! Thank you for trying out the new TherapyAppointment. We count ourselves lucky to have such a strong and collaborative community! Thank you for being part of it! We're glad you find our updates exciting and are looking forward to trying it out. You're right -- what a big update it was! We are looking forward to getting it in your hands! Thanks for being part of the TherapyAppointment Community! :)

November 2018

Brittany from Resilience psychological services

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

5 of 5

November 2018

After 1 year of use..

Overall it's a nice comprehensive EHR system. The new platform makes it not only look better but easy to use.

Pros

The new aesthetic, integrated calendar, easy to read

Cons

Difficulties with billing. deleting incorrect claims, error alerts.

Response from Psych Select Software of Psych Select Software LLC

Replied November 2018

Hi Brittany! Thanks so much for reviewing our product and thank you for being part of the TherapyAppointment Community! We are happy to have you here! We're glad you took a look at our new product, TA2.0, and approve! Wanted you to know that error alerts will be part of the comprehensive system when it launches later this year. TA2.0 was built with the capacity for continual growth, so we will never stop trying to improve -- keep the feedback coming! :) Thanks for being part of the TherapyAppointment Community!

November 2018

Aimee from A Holding Space for Healing and Growth

Company Size: 1 employee

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

November 2018

Office Managing Made Easy!!!

I have been with T.A. for several years and have no real complaints. Their customer service is friendly and fast and they are always on top of anything that comes up that may disrupt service. I would recommend them to anyone looking to lighten their load of "office" work.

Pros

I have been a user of therapy appointment for years!! I am an individual therapist with no employees and this software does almost everything for me at an incredibly reasonable price! I highly recommend it!

Cons

There have been two things that have been difficult - both of which I believe are being taken care of in the upcoming release of 2.0. One is that clients can't reset their passwords without contacting me, and the other is that doing paperwork electronically is not an option.

Response from Psych Select Software of Psych Select Software LLC

Replied November 2018

Hi Aimee, Thanks so much for your review and thank you for being part of the TherapyAppointment community. We're glad you're here! :) TA2.0 is definitely going to help lighten your load -- between e-signatures and the patient portal passwords being more patient-friendly (yes, they can reset it themselves!) alone, we'll take care of more paperwork than ever before. Also new to this platform is the ability to constantly evolve, so as we find new ways to help lighten the load and/or improve our features, you won't have to wait! Thanks again for being part of our community!

November 2018

Lora from Empowered Life Counseling

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

4 of 5

November 2018

New experience

Pros

As a new user, and having little experience with the previous version, I really enjoyed the visual of 2.0 and ease of use!

Cons

Nothing jumps to mind! I much prefer the flow of 2.0!

Response from Psych Select Software of Psych Select Software LLC

Replied November 2018

Hi Lora, Thanks so much for your review of TherapyAppointment 2.0! We are so excited that you found the new platform easy to use and visually pleasing! We know learning a new software is never easy, so appreciate your taking the time to look at both! :) We're happy you're part of our community, and hope to help you grow your practice! Thanks again, The TherapyAppointment Team