About The Valant Behavioral Health EHR

Valant’s EHR for behavioral health offers tools for providers to streamline documentation, increase efficiency, and enhance the productivity of their practice or agency.

The fully integrated suite includes secure patient records, documentation, scheduling, practice management, and a patient portal. Because Valant focuses exclusively on behavioral health, users don’t have to navigate through billing codes and documentation templates made for other specialties.

Valant offers a library of outcome measures for clinicians to utilize and track overtime. Patients may complete these assessments from the comfort of their own home via the Patient Portal, or in session with the clinician. Either way, results are documented in clinical notes and secur...


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Supported Operating System(s):

Windows 7, Windows Vista, Mac OS, Windows 8

182 Reviews of The Valant Behavioral Health EHR

Average User Ratings

Overall

4.01 / 5 stars

Ease-of-use

4.0

Value for money

3.5

Customer support

4.0

Functionality

4.0

Ratings Snapshot

5 stars

(80)

80

4 stars

(55)

55

3 stars

(21)

21

2 stars

(14)

14

1 stars

(12)

12

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 182 results

April 2016

Cindy

Verified Reviewer

Time Used: Less than 2 years

Review Source: GetApp


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

April 2016

Superior software for private practice

We have been using Valant in our private practice for about 16 months now and love it! It is easy to use, very intuitive, and the IT support is FANTASTIC!! Initial set up was smooth with a great deal of support. Also easy up upload your own support documents. I highly recommend it!

Pros

Easy to use Intuitive IT Support Set up to comply with insurance

Cons

Does not have a To Do or Reminder list to use in calendar--would love to have that When setting up NEW client, for example child of a parent already in the system, would like to be able to view parent demographics at same time to transfer information.

July 2020

Carly from Riverside Clinical Services, LLC

Company Size: 1 employee

Industry: Mental Health Care

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

2.0

Customer support

1.0

Functionality

3.0

July 2020

Expensive for solo practices

Customer service was slow to respond and/or didn't respond at all. It takes some getting used to. Valant was a functional ERA but it was too "much" for me being a solo provider which resulted in it being too expensive.

Pros

Billing was easy. It auto-posts ERA. They offer the ability to customize note templates. Valant offers reminders either through text or email.

Cons

For a solo practice it was expensive and offered a lot of features a solo provider doesn't need. The treatment plan tool wasn't as smooth as I thought it would be. It took a lot of time to setup and complete the training before using. The cost of Valant is separate from the cost of using a clearing house.

Reasons for Choosing The Valant Behavioral Health EHR

Had more features I thought I would use but in the end, Valant was too complex for my solo practice.

Reasons for Switching to The Valant Behavioral Health EHR

I wanted to be able to customize notes.

Response from Valant Medical Solutions

Replied July 2020

Thank you for your feedback, Carly. We appreciated having you as a customer and genuinely hope you are able to find a solution that better fits your needs.

December 2020

Paul from Pinnacle Behavioral Health, IPA, LLC

Company Size: 11-50 employees

Industry: Medical Practice

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

December 2020

Finally an excellent EMR program!

I am pleased our practice is using Valant and find it has my personal practice viable. I have used the most expensive to the free versions of other software companies, both in private practice and in hospital. I find Valant the finest product I have used. Objectively, no program is perfect, any more than there is such a thing as a perfect Clinician. However, in researching other EMR programs, I feel confident in saying that Valant is the best of the best. I have been using computers in my practice since my start in Family Practice in 1986, during the days of "DOS". Valant is an example of what can be achieved with a great team of programmers and support personnel! This will be a well spent investment in your practice.

Pros

This is my ninth EMR I have had to learn and use. Out of all I have used in my 41 years of practice, this is the finest. It is well designed, well supportive and serves us well in a General Psychiatry and Psychology practice. Both the Therapists and Prescribing Clinicians have adapted well to it, and I as a Prescribing Physician Assistant find it an excellent way to follow and care for my patients. I cannot speak to the billing module, however the clinical sections are near perfect. I have even owned a self contained EMR that remained resident on my laptop prior to Internet Cloud based programs. Valant far exceeds my needs and expectations for a program for a Psychiatric program.

Cons

The so called "Patient Portal" does not integrate with the patient's chart and must be under development as it is not yet in the newest "IO platform". That appears to be the only deficit I have experienced thus far after using Valant for over four years.

Reasons for Switching to The Valant Behavioral Health EHR

Each practice I joined owned a different program, plus the one I started with when I owned a Family Practice in 1986. I was forced to learn a new EMR each time I changed practices.

January 2021

Nicki from Pine Creek Wellness Center

Company Size: 2-10 employees

Industry: Mental Health Care

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

1.0

Value for money

1.0

Customer support

3.0

Functionality

1.0

January 2021

WARNING: Do Not Choose This EHR

If it wasn't such a tremendous undertaking to switch EHR's, I would have already stopped using Valant. The only thing good about this EHR at this point is being able to send clinical measures to patients.

Pros

I liked the clinical measures that can be sent to patients prior to each visit.

Cons

This EHR has gone through multiple changes trying to be better and it has progressively gotten worse over the years. Most recently, we had to switch the entire platform to the IO version. The new version is like a beta test site. The most problematic area is the billing feature. We are consistently having to contact support to let them know the issues that we are finding and are repeatedly told that they know and are working on it. My office staff has wasted numerous hours on the phone with customer support. Then we end up having to go back into the old system to fix the issues that were created by the new platform. From a provider perspective, trying to document has been a nightmare in the new platform too. This software isn't 2015 certified either which has resulted in problems with one of our payers. We have encountered too many problems to list.

Reasons for Switching to The Valant Behavioral Health EHR

I wanted a system that was more suited for mental health.

December 2020

Kenneth from Behavioral Health Options PLC

Company Size: 1 employee

Industry: Mental Health Care

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

December 2020

Well suited my my solo practice and for expanding its use to other clinicians

I can not say strongly enough how helpful Valant has been in integrating each of the steps involved with consumer care- from registration, insurance, clinical scheduling and documentation to billing. I could not function effectively without it and do not know of another vendor that matches Valant.

Pros

In the past, as an executive director for a larger mental health center using other software, Valant is easy to use, intuitive in functionality and adaptable. I could not operate a practice without it. When I do need assistance, Valant staff have been consistently helpful and on target with their instructions.

Cons

The software is really a strong asset and have really no complaints. I do engage in a variety of non-clinical mental health services such as consultation, training, supervision that I find the software limiting. I also would say trying to document a non-clinical contact, though possible, is not quite as easy as I would like. That said, I would never leave Valant and have found easy ways around each of these issues.

Reasons for Choosing The Valant Behavioral Health EHR

Best suited my needs at a reasonable price