Valant’s EHR for behavioral health offers tools for providers to streamline documentation, increase efficiency, and enhance the productivity of their practice or agency.

The fully integrated suite includes secure patient records, documentation, scheduling, practice management, and a patient portal. Because Valant focuses exclusively on behavioral health, users don’t have to navigate through billing codes and documentation templates made for other specialties.

Valant offers a library of outcome measures for clinicians to utilize and track overtime. Patients may complete these assessments from the comfort of their own home via the Patient Portal, or in session with the clinician. Either way, results are documented in clinical notes and securely stored in patient records.

Documentation templates include click-to-narrative technology to reduce typing and simplify the creation of a structured note. Because the software is completely integrated, information like diagnosis and medication is pulled directly into the note from the patient chart.

The practice management suite allows users to generate charges directly from the calendar, eliminating manual data entry. The extensive reporting feature allows users to manage all aspects of the revenue cycle as well as other clinical and appointment reports. Patients are able to view their balances and receive statements electronically in their patient portal.

Mobile notes on iPad
Mobile notes on iPad

Mobile notes on iPad

Track client treatment by outcome measurements

Track client treatment by outcome measurements

Business intelligence via dashboards & reports

Business intelligence via dashboards & reports

Multi-provider & location integrated scheduling

Multi-provider & location integrated scheduling

Secure Patient Portal for screening, forms, engagement

Secure Patient Portal for screening, forms, engagement

Point-and-click clinical documentation

Point-and-click clinical documentation

Supported Operating System(s):

Windows 7, Windows Vista, Mac OS, Windows 8



131 Reviews of The Valant Behavioral Health EHR

Overall rating

4.0 / 5 stars

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Showing 1 - 20 of 131 reviews

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Sheila from RWCC

Specialty:  Psychology/therapy

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

September 2018

Valant delivered on the clinical side of the application but was not productive on the billing side.

Valant appeared to be a better program than what was actually delivered. The billing sector does not work well and caused many delays in payments.

Pros

Relatively comprehensive program overall, had appointment reminders, multiple options in documentation and connected notes through the schedule.

Cons

Customer support was not consistent, difficult to make accommodations, no ability to use your own forms, a glitch that you could not accept payments or do anything else in the system until a diagnosis was entered, billing of secondary insurances did not work.

Review Source

Andrea from Roots Behavioral Health

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

September 2018

TERRIBLE CUSTOMER SERVICE

We have had problems with getting any customer service and help with technical issues. They have told us for at least 2 years that an upgrade was coming to the system so we did not change after the first year because we were holding out, but now it has been too long and we are seeking a new provider.

Pros

Ease of use with scheduling and documenting

Cons

If you ever want to add a user, make changes, have questions for support they take weeks to respond and typically do not resolve your issue. We have had problems with the e-prescribe since day one (3 years ago) and it has yet to be resolved. We have also been told since day one that they were upgrading the system soon so that other features like payment online could be taken and we are still waiting on this.

Review Source: Capterra

Christine from Long Grove Psych Associates

Specialty:  Psychology/therapy

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

August 2018

Reliable software but too pricey for what I needed

Pros

I liked that this software has a patient portal. The intake form is quick and worked well and the group notes were great. Customer service was very helpful!

Cons

We ended up not using this software for very long. It is pretty expensive for my small practice and did not make sense as there are cheaper alternatives out there. I was not a huge fan of the reports and billing.

Review Source

Ramie from Eunoia Family Resource Center, PA

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

August 2018

10 years of use; Client appointments kept disappearing

I would not recommend. After 10 years of use my staff and I are excited to move on.

Pros

Graphically appealing.

Cons

Practice of 7 locations each location and each location had issues with client appointments disappearing. Tech support kept blaming us. After a year of this non sense we are moving on. Also, their treatment plans do not incorporate into the soap notes. The treatment plan tool is clunky. Also, their prices are expensive. I was surprised how much more we could get from their competitors for half the cost.

Review Source: Capterra

Michael from Michael Spitz, PhD, APRN

Specialty:  Mental & behavioral health

Number of employees:  1 employee

Ease-of-use

Value for money

Customer support

Functionality

July 2018

Get ready for symbiosis!

Pros

Clear intuitive uncomplicated work flows; seamless symbiosis with their preferred clearinghouse ; non busy pages, consistent quality.

Cons

Too bad they don’t have a local presence. It would be nice to have a local personal touch with the EHR. But they are in Seattle.

Review Source

Ashley from Pavilion

Ease-of-use

Value for money

Customer support

Functionality

July 2018

Valant was somewhat helpful

I like that it's MH specific but hard to use overall

Pros

The pros is that the software itself was detailed, and the note section was very good. It is designed for MH providers which makes it easy although it seems more built for psychiatrists not counselors.

Cons

It is not really integrated. Any denials have to be billed through Navicure which is a nightmare. Not as seamless as they make it sound. Also on the more expensive end of things!

Review Source: Capterra

Peter from Accessible Hope, LLC

Specialty:  Applied Behavior Analysis/Autism

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

June 2018

Antiquated and obsolete

If you are an applied behavior analyst or you need to bill in a time-based way (e.g., units) the scheduling software does not "understand" this process and therefore auth tracking and claims, etc. is not as easy as it could be.

Pros

The EHR is relatively complete in terms of features, and the claims submission process is simple. The software provides a level of configurability in terms of user access that is unafforded by many competitors.

Cons

The system utilizes Microsoft Silverlight, and although the company is adamant that it has a solution that is web-based "in the pipeline," I have been a Valant user for over 2 years and the new system has not been made available to me. I can only assume it is because we are a very small practice and do not meet their bottom-line requirements for moving my data to the new system. I will be moving on once my contract is up.

Review Source

Adam from Willapa Behavioral Health

Specialty:  Mental & behavioral health

Number of employees:  51-200 employees

Ease-of-use

Value for money

Customer support

Functionality

May 2018

Not Ready for Community Behavioral Health Centers

Pros

Interface is appealing and easily transfigurable based on assessment needs for PHQ9 results display.

Cons

Promised deadline of implementation keeps being extended due to complexity of onboarding a Community Behavioral Health Center. The results look promising except the implementation timeline needs to be more reasonable that 18 months.

Review Source

Hunter from Hagan Health

Specialty:  Psychiatry

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

May 2018

Non-existent support

No one answers the phone when you call

Pros

it meets minimum standards of being an EMR
You'll get extra free time while waiting for it to load
Nice hold music while waiting to get to their voicemail

Cons

Extremely poor customer support
only supported by outdated browsers
No one answers the phone
Billing statements are confusing to patients


Review Source

Maris from Solutions

Specialty:  Mental & behavioral health

Number of employees:  51-200 employees

Ease-of-use

Value for money

Customer support

Functionality

May 2018

Mediocre

Pros

It gets the job done. It’s a web based system that is easily accessible from the internet. Other than that, they’re aren’t many unique advantages.

Cons

The system is basic and has many glitches. It’s also easy to manipulate the system, as it is not stable.

Review Source

tasha from Orangeburg Psychiatric Associates

Specialty:  Psychiatry

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

May 2018

Never be stuck without your notes

Pros

Valant is user friendly and easy to use. Working with multiple ehrs, having one specific for psychiatry is perfect. A lot of useful features.

Cons

We should be able to create templates for routine items.
I feel that our engagement leader should have been more forth coming with information regarding the importance of having the patients entered before our go-live. We should have had a soft go-live.where we entered the patient information then had a hard go-live.

Also

Review Source

Rebecca from Arbuckle Life Solutions

Specialty:  Substance abuse

Number of employees:  2-10 employees

Ease-of-use

Functionality

May 2018

Valant is a Wonderful Product!

I would like to see photo for client on dashboard. I really like the way it all comes together despite this fact. I really feel like the photo would putr it over the top. I would like to see a Quick Books type billing program integrated with the system.

Pros

I loved the secure patient portal, the integrated scheduling, and the dashboard. I also like the color coding and bright eye catching reports. The system was very easy to figure out- even without training.

Cons

Price. I feel the whole system was great, colorful, awesome, good - even for the money. Unfortunately a lot of smaller businesses and non-profits cannot afford it even though it is a great system.

Review Source

Matthew from Pelorus Elder & Behavioral Health

Specialty:  Geriatric

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

April 2018

Buyer beware.

Valant unilaterally extended us for 12 months, when we were a few months away from closing out our account with them (with Valant's tech team assisting our switch, and business side aware) - and they sent the "renewal notification" to a random person who was not ever a part of our practice. We are contesting their charges with the bank, filing a complaint with the better business bureau, and will proceed to court if necessary. It has been an unfortunate and unprofessional experience dealing with Valant, not to mention we were also dissatisfied with the product. Buyer beware.

Pros

We found the product lacking overall. The functionality of the documentation side is too limited, including features related to MACRA/Meaningful Use.

Cons

We found the EMR to be lacking compared to more robust alternatives, and therefore decided to change to another product. Then we also had very serious issues thereafter, with Valant unilaterally extending us for 12 months, as we were about to close out our transition to the other EMR vendor. (Valant's tech team was assisting us with the switch, and business/customer-service side was aware). This was an unprofessional, despicable money grab. Why would we extend with Valant for 12 months, when we were a few months away from closing our account?

Review Source

Debra from Integrated Behavioral Healthcare

Number of employees:  1 employee

Ease-of-use

Value for money

Customer support

Functionality

April 2018

Best EMR I could find for the money.

professionalized my small private practice for a price I can afford.

Pros

The customer service is great. Negotiating around site is user friendly. I like the word add on. Wish it worked with more browsers.

Cons

Old templates. Writing prescriptions is a problem because of limitations. It does not allow me to use ranges, for instance: 1-2 tabs po qhs. I also receive a lot of calls from pharmacies for clarification because of this problem. Additionally, I wish there was an ICD section to remind me to add for controlled substances due to new laws. I never received the 3 personalized templates I contracted for.

Review Source: Capterra

Sheri from Mind Spa, PC

Specialty:  Psychology/therapy

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

April 2018

Mediocre EMR with spotty customer service

Pros

Patient notifications of appointments were included in price; there was a mobile option for accessing it; the appearance was modern and nice

Cons

Reporting functions were very confusing and ambigous; costly and very inflexible with terms of agreement (e.g. couldn't reduce number of clinicians); had to go to multiple screens to try to explain billing to clients; patient portal cumbersome; no virtual paperwork options; had frequent errors in scheduling where things done just didn't "stick" in the system; customer service reps didn't always respond timely; had to pay extra every time we onboarded a therapist

Review Source

Kimberly from Innovative psychiatry

Specialty:  Psychiatry

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

March 2018

Great and detailed ehr

Pros

This ehr system is complete with all the necessary tabs to help the users navigate it more easily. It is customizable such that users dont necessarily need to fill in all the tabs. It also has a built in electronic prescribing ability that allows users to send both controlled and regular prescriptions. Customer service is amazing if you need any assistance with the program.

Cons

To open a patients chart, one has to go to the open chart tab instead of being able to see notes by right clicking on the patients name from the schedule page.

Review Source

Emma from Journey to Wellness counseling

Specialty:  Mental & behavioral health

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

February 2018

Not user friendly

Pros

Great assessment tools, that generate the scores for you. With a “click” of a button most notes are generated for you

Cons

Everything, it’s not user friendly and very time consuming it takes long periods of time to write a simple note and to go back and find a note is like an act of Congress . There are much better ways of taking notes than using this system. Do your research

Review Source

Chris from Christopher S Randolph, MD

Specialty:  Mental & behavioral health

Number of employees:  2-10 employees

Ease-of-use

Customer support

Functionality

January 2018

Valant behavioral health emr

Pros

I have primary been in training with Valant, but have been pleased with training for myself and staff. Features look good

Cons

Busy, but still in learning curve. At first glance, Will be cumbersome dealing with mandatory fields

Review Source

Dianna from University

Specialty:  Mental & behavioral health

Number of employees:  1 employee

Ease-of-use

Value for money

Customer support

Functionality

January 2018

Easy to use

Definitely recommend

Pros

Easy to use and covers most of what I need to run my mental health practice. It’s easy to schedule and change appointments

Cons

I don’t like the billing payment tracking. It can be confusing for me and my clients. It breaks up lump sum payments and is confusing.

Review Source

Candace from Mountaineer Behavioral Health

Specialty:  Mental & behavioral health

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

January 2018

My Experience

Pros

Valant is user friendly and the customer support staff is friendly. The billing portion and scheduling are easy to work with.

Cons

There have been times when I have emailed requests and/or questions and it has been a few days before I receive a response.

Review Source

Displaying 1 - 20 of 131 reviews