The Valant Behavioral Health EHR


 

Valant’s EHR for behavioral health offers tools for providers to streamline documentation, increase efficiency, and enhance the productivity of their practice or agency.

The fully integrated suite includes secure patient records, documentation, scheduling, practice management, and a patient portal. Because Valant focuses exclusively on behavioral health, users don’t have to navigate through billing codes and documentation templates made for other specialties.

Valant offers a library of outcome measures for clinicians to utilize and track overtime. Patients may complete these assessments from the comfort of their own home via the Patient Portal, or in session with the clinician. Either way, results are documented in clinical notes and securely stored in patient records.

Documentation templates include click-to-narrative technology to reduce typing and simplify the creation of a structured note. Because the software is completely integrated, information like diagnosis and medication is pulled directly into the note from the patient chart.

The practice management suite allows users to generate charges directly from the calendar, eliminating manual data entry. The extensive reporting feature allows users to manage all aspects of the revenue cycle as well as other clinical and appointment reports. Patients are able to view their balances and receive statements electronically in their patient portal.

 

The Valant Behavioral Health EHR - Mobile notes on iPad
 
  • The Valant Behavioral Health EHR - Mobile notes on iPad
    Mobile notes on iPad
  • The Valant Behavioral Health EHR - Track client treatment by outcome measurements
    Track client treatment by outcome measurements
  • The Valant Behavioral Health EHR - Business intelligence via dashboards & reports
    Business intelligence via dashboards & reports
  • The Valant Behavioral Health EHR - Multi-provider & location integrated scheduling
    Multi-provider & location integrated scheduling
  • The Valant Behavioral Health EHR - Secure Patient Portal for screening, forms, engagement
    Secure Patient Portal for screening, forms, engagement
  • The Valant Behavioral Health EHR - Point-and-click clinical documentation
    Point-and-click clinical documentation
Supported Operating System(s):
Windows 7, Windows Vista, Mac OS, Windows 8

102 Reviews of The Valant Behavioral Health EHR

 

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Software Advice Reviews (60)
More Reviews (42)

Showing 1-20 of 60

Jayson from BBC
Specialty: Psychology/therapy
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2017

September 2017

Merchant Services

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

We use Clearent LLC. For our merchant services. Family owner Direcr processor business with 24/7 support and actually answer the phone yes a real person! Also they do next day funding. Been in the healthcare business for a long time and tons of our software options restrict you from using the most economical source of merchant services which Valent does not, this is priceless when your locked into a 5 year contract connected to a partnership of the software company and processor. Your rates end up being forced into a Monopoly like scenario and your stuck. Anyone who does the books or can understand merchant service statements knows what I'm talking about.

Pros

This program unlike multiple other proprietary software forces you to use 1 merchant service company

Cons

Not many a little pricey but very robust so it's worth the money. The software and options seem to be getting more advanced so the issues we had before are being resolved.

 
 

Sheila from Refreshing Waters Counseling & Consulting
Specialty: Psychology/therapy
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2017

September 2017

VALANT is a very thorough program.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

This is a very comprehensive program that will meet JACHO or CARF requirements.

Pros

Attached scheduler, manages complex material well, autofills information from form to form, many assessment tools available, patient portal included, ease of setting up billing

Cons

The cost of using their EFT and ERA transfers should be included in the overal price instead of having to use a separate clearing house or purchase use of theirs. It does not have a biopsychosocial or intake assessment document internally in the software.

 
 

Theresa from Sozo Family Services
Specialty: Mental & behavioral health
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2017

August 2017

After much product testing...Valant wins!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I have tested may EHR's and Valant is the one I chose after about 3 years of demo's and research. Some EHR's that I have reviewed: Kareo, Practice Fusion, TheraNest, PIMSY, ICANotes, drcrono, Theramanager, and iSALUS. My office is a single provider, nonprofit. I am able to type notes in during a session and sign at the end of the session with ease. If I'm providing in home care, Apple's Siri works great for dictation and integrates seamlessly.

Pros

1. Valant offers as part of the intake note, numerous assessments that are automatically scored!
2. Customizable for how you would like to view buttons.
3. Group Notes automatically carry over from the first note in the general section, VERY helpful!
4. Prepopulated from the last note, so you do not need to go back to review.
5. Customer service is amazing. Follow up email or phone questions are quickly answered without constant need for follow up.
6. Cloud based.
7. 100% compatible with Mac, iPad, iPhone & Windows.

Cons

1. The treatment plan is clunky. I have worked around this by utilizing the prepopulated section of the PLAN tab to be where I put the treatment plan and updates each time. This work-around works beautiful for me.
2. There is no built in telehealth at this time. I am assured that this is something that is being looked into.
3. Billing is not fully integrated and requires a subscription to an outside provider.

 
 

Monty from Monty Shultz Counseling & Neurofeedback
Specialty: Mental & behavioral health
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2017

August 2017

This is a Great EHR program.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

We have tried numerous EHR programs. Valant is by far the easiest to use. The treatment notes are easy to use and the screening tools makes treatment planning easy.

Cons

If there is anything they could improve upon it would be their treatment plans. It would be great if they added more goals, objectives and interventions.

 
 

Michael from Center of Wellness, LLC
Specialty: Psychiatry
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2017

July 2017

Practice makes Perfect

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

The ease of use with the system is probably the number one "pro". It wasn't the cheapest program, but it did have all of the features we were looking to use. The salesperson was helpful and knowledgeable. The main reason that we purchased the program was due to other professionals that we knew who used it.

Cons

The note tabs are not as customizable as what we had hoped. I have had some customer service email responses that could be interpreted as snarky. We are just starting a practice (slowly) and we have not used the system in some time after training and we forgot several steps. Make sure that you keep those skills sharp because asking a question that was already asked will result in an email response suggesting that you have already been told that.

 
 

Erin from Cognitive Behavior Institute
Specialty: Psychology/therapy
Number of employees: 11-50 employees Employees number: 11-50 employees

June 2017

June 2017

Valant User Review

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

-Easy to learn
-Excellent Customer Service
-Ability for patients to fill out assessments in a secure patient portal which routes directly to chart and ultimately to clinician note
-text and voice apt reminders

Cons

-price is expensive
-no customer support on the weekend (we see patient's Saturdays so that has been a problem sometimes)
-change in flexibility for needing to add prescribers and clinicians between contract renewal

 
 

Kesha from Kesha DeShea Thomas,LPC
Specialty: Mental & behavioral health
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2017

June 2017

Charting and billing at ease!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

The training and support is awesome!

Pros

The ability to chart and Bill at ease. Easy download of documents and wonderful templates available for various notes

Cons

You will have to make time in your schedule to attend all training and follow-up sessions. This may cause conflict in schedule for users in practice that are non-clinical and clinical.

 
 

Raven from psychiatry
Specialty: Psychiatry
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2017

June 2017

My experience

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

How easy is to set a new employee up, how easy it is to contact valant and speak with a representative.

Cons

constant tech issues, not easy to navigate, no training examples when new employees come on board, check eligibility button is not accurate.

 
 

Chantal from CCA
Specialty: Psychiatry
Number of employees: 2-10 employees Employees number: 2-10 employees

March 2017

March 2017

Hi I got the system in 2015

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

and for 8 months paid $$$/month and was not able to have them register me and could not use the software at all.I never got my money back
No one is ever answering the phone on the northeast time because they are sleeping in California whe we are up working.

Pros

nothing

Cons

they never got me up and running and staff turn arround was weekly so no continuous communication.

 
 

Vicki from Integral Psychology Center
Specialty: Mental & behavioral health
Number of employees: 11-50 employees Employees number: 11-50 employees

March 2017

March 2017

Unique

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I found training "on-line" very difficult. I think I would have been much happier and gotten off to a better start had I trained in person at a near by clinic that uses Valant already. Very happy with the help available on line, however.

Pros

Mental health specific, many features, ease of using online help and great customer service/response time

Cons

Report options do not include what I need to create payroll for my therapists, our practice does not use any of the features except billing - which is unfortunate as I would have been happier to use the scheduler and some other features

 
 

Coretta from Irby Institute
Specialty: Psychology/therapy
Number of employees: 1 employee Employees number: 1 employee

February 2017

February 2017

Review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Great product! Easy to use! Perfect for purpose of usage!

 
 

Roxann from New Horizons Psychiatric Care
Specialty: Psychiatry
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2017

February 2017

Very Nice Program

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

If you are looking for a very specific mental health EMR this is the one you should look at. The entire EMR is dedicated to mental health. One of the best features is the customer service department is located in the United States, there is no delay in getting help and communication are able to be done.

Pros

Ease of use
Customer service
Carry over information from one progress not to another
All customer service is located in the United States.

Cons

I really can not think of one

Advice to Others

If you have an EMR need for mental health I would use this program. I used a different program that "had a mental health component" and it was a disaster.

 
 

Michael from Triumph Treatment Services
Specialty: Substance abuse
Number of employees: 51-200 employees Employees number: 51-200 employees

February 2017

February 2017

Promising Upstart

Ease-of-use

Functionality

Product Quality

Customer Support

The folks from Valent came out and did a demo on site for us and were very knowledgeable about their system

Pros

True Cloud technology, and the ability to make instantaneous changes

Cons

we are a Behavioral Health agency with both inpatient and outpatient services and Valent doesn't have a working inpatient module yet.
Slow startup time to get up and running

Advice to Others

Give it 6 months or so...

 
 

Emma from Journey to Wellness counseling
Specialty: Mental & behavioral health
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2017

January 2017

Owner

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Not compatible with Mac OS, somewhat complicated to use...not as user-friendly as the demo indicates

Pros

Tests and measurements

Cons

Not Mac compatible, not user-friendly, some spelling and grammar errors with the pre-populated language. Sometimes appointment reminder system doesn't work

Advice to Others

If you have a MAC don't buy this software! If you have lots of time for note taking and assessments then this is the software for you

 
 

Melissa from Melissa M Williams Licensed Counselor,LLC
Specialty: Mental & behavioral health
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2017

January 2017

Lifesaver

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I have enjoyed working with the Valant team to customize my EHR experience. The struggle to keep up on writing notes has been eased as I have a visual way to see what I have done, what's been started and what is complete!!!

 
 

Jamie from Relationship Resolutions
Specialty: Mental & behavioral health
Number of employees: 11-50 employees Employees number: 11-50 employees

January 2017

January 2017

Valant

Ease-of-use

Functionality

Product Quality

Customer Support

Valant provides easy to use formats for case notes and link diagnosis codes to the ICD-10. These features are essential to being efficient with paperwork and billing.

Pros

Valant provides easy to use formats for case notes and link diagnosis codes to the ICD-10. These features are essential to being efficient with paperwork and billing.

Cons

Valant has diagnosis linked to codes that are not ICD 10. This causes the claim to be denied by insurance.

 
 

Caitlin from Hope Springs Behavioral Consultants
Specialty: Psychology/therapy
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2017

January 2017

Valant Software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

For some, this is easy to get the hang of. There are too many options that are not useful, and too many ways to get to the same things. I think if it were simplified a bit, it would be great!

 
 

Julia from Landmark Center for Behavioral Health
Specialty: Mental & behavioral health
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2017

January 2017

Stay awat

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

They have serious issues with regard to patient safety. Cannot run a simple report to track active patients with no appointment on file. They charge per page to fax and cannot be too many pages or it crashes. They use Microsoft Silverlight, therefore, not customizable!!! I can go on and on!

Pros

It is accessible online.

Cons

Not customizable!!!! Patient safety is an issue. Expensive, yes, they do have customer service but their favorite words are, "no we can't do that. Don't you understand that there are millions of lines of programming that can't be changed".

Advice to Others

Don't ever do business with them. They tried and failed.

 
 

Jennifer from The Pathway Home
Specialty: Psychiatry & Psychology
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2017

January 2017

Fantastic Support

Ease-of-use

Functionality

Product Quality

Customer Support

The support from beginning to end with Valant has been outstanding. From the initial inquiries and demo of the product, through the training, and going live, the service provided by Valant staff has always been timely and helpful. I cannot recommend them enough for all customer service needs with this product.

 
 

Brittainy from Tidemark Therapy
Specialty: Psychology/therapy
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2017

January 2017

What I think about Valant

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

First off, their customer support is top notch and is very responsive. There are never any wait times, and they always seem to have the answer. The software is extremely easy to use and didn't take me long to learn at all. However, it is a bit more pricey than others out there. Most of my colleagues use Simple Practice, while I use Valant. Valant I feel has a more professional look to it and is more powerful in a sense of the reports that it can generate. It has the ability to have an integrated calendar (which I like) and you can scan documents to client files. They also have pre-generated templates, when coupled with dragon speaking software, gets my note taking down to 5 minutes per note!

Pros

Can generate multiple reports including insurance aging reports, what income you have generated monthly, etc.
It reminds you when you haven't completed client notes.
It lets you know if you haven't submitted claims for billing
Can integrate billing into the software for 1 click billing of claims
client portal
You can create your own templates
There are measures that you can have clients complete prior to being seen that helps with diagnosing.
Customer support rocks
They're trying to update their software based on customer feedback

Cons

The price. Currently, for my 1 office staff and myself. There are cheaper options out there.
I have a 2 in 1 tablet and laptop touchscreen- sometimes I have to make the font tiny on my screen to fit in all their windows like when adding authorizations. (these times are few and far between though). Also on other PCs, I've had no problem.

Advice to Others

Take the software for a test drive and see how you like it.

 
 
 
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Showing 1-20 of 42

Alisa from Balance Counseling and Wellness
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2017

May 2017

Professional-looking notes...when we can get it to work

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Great notes, cloud-based integrated notes and billing

Pros

I really like the way the therapy notes are laid out. Check boxes make charting easy and professional, especially when remarking on suicidality. I have had positive comments from MDs and attorneys.

Cons

This year we have had frequent Silverlight errors. We have had to uninstall and reinstall Silverlight, reboot Firefox and the computer, and find that solution sometimes works, but sometimes doesn't. It won't work on Chrome. It's expensive and I've lost a lot of productivity dealing with these errors. We are looking forward to the end of our contract so we can switch.

Source: Capterra
 

Christianne from Associated Counselors of Tidewater
Number of employees: 11-50 employees Employees number: 11-50 employees

April 2017

April 2017

I would NOT recommend Valant

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I have been a practice manager for a psychotherapy practice since 1998. I have worked with 3 different practice management softwares. My practice switched to Valant in 2014 because we wanted to go web-based. I have had issues with them from the start. The reporting is not very good. We are not able to run accurate reports of % collected per month. When you run an aging report it shows the full charge balance but not the expected amount owed based on the fee schedule. Once the appointments are saved they become separate from the transaction so if a change is made in the appointment is is not updated in the transaction automatically. This has caused many billing errors. There is not a copy from bottom to copy patient demographics to the responsible party or to the subscriber or to another family member. Therefore you have to re-enter the address, phone #s and insurance information when entering other family members. It does not have a zip code library so that when you enter the zip code it automatically filled in city and state. If you enter in an authorization after a client has been seen it doesn't not count down based on the sessions you attach it to so you have to remember to count down manually. We initially used the patient portal but stopped using it because the patient forms were not customizable therefore we had to upload our paper forms onto the portal and the patients ended up having to print them out anyways. I know that it is possible to do all of these things because our old software Therapist Helper has these features. They just are not web-based yet.
I have sent my suggestions to Valant customer service however they keep telling me that they are not able to make significant changes to the software but they will keep it mind. They also have been saying that they are working on another version of the software so their focus is on creating the new software instead of fixing the current software.
The customer support was decent and the tech support reps usually know what they are talking about and are able to fix any issues that we have (other than the above issues). The electronic billing works pretty good and ERAs are easy to apply.

Pros

-electronic claims submission
-ERAs

Cons

-reports (not enough accurate reports)
-patient portal (not customizable)
-patient demographics (not customizable)
-appointments & transactions do not update each other

Source: Capterra
 

Mark from Archeus

October 2016

October 2016

Reliable software, but outdated interface and surpassed in features by competitors.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I have used Valant for almost 3 years and I am considering moving to a different EHR system. I have been told a complete redesign is in the works, however, they offer no details, time table or roadmap. Here are some of my thoughts

Pros:
The claims submission/reporting process is very reliable and easy and the primary reason I still use them. The online measures are very good and helpful although many of them have bugs. Pricing is OK. Customer service is fantastic and their training is excellent. They will have you up and running quickly.

Cons:
It is primarily oriented towards psychiatrists, so many of the templates and features a focused on psychiatrists, not psychologists or therapists. Many of the other features have bugs, limited usefulness and the program is slow and the interface is very outdated and inconsistent. In many ways it reminds of of Windows 98, that is how outdated it is. The mobile notes feature is cumbersome and has no ability to customize it to your usage; the calendar syncs one-way only with external calendars so you must log in to Valant to make changes; reminders only work in the Valant system and only remind you on the dashboard with a note (there are no reminders at all really and they must be tied to a client so you can't add reminders for things that are not directly related to a client which requires you to maintain two separate calendars); the "mobile" application is little more than a webpage with basic information in a text format, it's is not designed for mobile devices, the interface is horrible and looks and functions as if it is 15 years out of date and has little functionality, it is more of an afterthought; you can't customize mobile notes templates or choose which ones you want to use, whenever you use a mobile note you are blasted by 30 different tabs 25 of which won't apply to therapists and which makes a confusing and messy experience; claims processing is expensive (.60/claim by my calculations) and the competition is charging between .14 and .25.

In general most of the basic features you need are there and work, but they are frustrating at times and lack many additional features that are natural to need. My primary concern is after 2+ years there has been little change in the software and the value is being reduced as they are falling behind in features and functionality.

Source: Capterra
 

Cindy

April 2016

April 2016

Superior software for private practice

Ease-of-use

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Product Quality
Quality
Value for Money
Value
Support

We have been using Valant in our private practice for about 16 months now and love it! It is easy to use, very intuitive, and the IT support is FANTASTIC!! Initial set up was smooth with a great deal of support. Also easy up upload your own support documents. I highly recommend it!

Pros

Easy to use
Intuitive
IT Support
Set up to comply with insurance

Cons

Does not have a To Do or Reminder list to use in calendar--would love to have that
When setting up NEW client, for example child of a parent already in the system, would like to be able to view parent demographics at same time to transfer information.

Source: GetApp
 


April 2016

April 2016

Electronic Medical Records Made Easy

Ease-of-use

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Product Quality
Quality
Value for Money
Value
Support

Valant is a GREAT tool for electronic medical records. The scheduler is easy and user friendly, the billing feature is one of the easiest to navigate with billing and posting, and the customer service is always friendly, as the person your speaking to is knowledgeable and eager to find the answer if they can't help!! Our agency has been very happy with using Valant!!

Source: GetApp
 

Catherine from Creative Stress Management

February 2016

February 2016

Medications not included in treatment plan

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

I am an APRN so I prescribe medications. This program does not support medication reconciliation and the treatment plan does not include medication. I did not know this until I was weeks into the training - which is complex. Valant let me out of the contract because I made my case. I think is it a good program if you are not prescribing. I went back to Therapy Notes which is simpler and includes everything I need for meds except e-prescribing.

Source: Capterra
 

Michelle from Balanced Living Psychiatry

March 2015

March 2015

recommend against

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

Not good for solo practitioner. 5000 clicks to get a 5 minute task done. No tech support, they don't even respond; if they do they can't fix it because it is a developer issue and they are focused on the billing side of their development. Valant is not a user friendly charting experience. Patient port very limited. Locked into contract with a Valant program that I really have strong negative feelings about. Think twice before you sign up and commit to a year with Valant. I cannot wait to transfer to a new system and I'm trying to claim breach of contract for their lack of customer support that they promised.

Source: Capterra
 

Michelle from Michelle Schuele, Ph.D.

October 2014

October 2014

Professional looking progress notes

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

Using Valant mobile notes has made keeping organized, professional appearing progress notes so much easier. I don't have to worry about filing the notes and actual file. It's convenient to be able to do notes and have access to them wherever I'm able to connect to the Internet. There's a few minor cons in layout, for example, only being able to see the past few dates of servic. Also, once a name is entered you can't delete it, not a big deal except I have a few duplicate entries (not sure why) so it gets confusing when scheduling.

Source: Capterra
 

Debbie from Manna Health Professional Services

October 2014

October 2014

A+ for our mental health providers and our billing company

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

As the CEO of a mental health billing company we have been through the wars with EHR vendors. One experience with a vendor was horrifying. A fake demo with fake data to make the software look perfect and that was not how it actually worked. Billers spend the most time with support when it comes to an EHR. If we can't use it and our clients also complain there is a problem. Valant came to our rescue and have not only made our providers happy but our billers as well. Their support is professional, courteous, and they have a large staff to make sure our needs and our providers needs are well taken care of. The software is easy to use and our clinicians love it.

Source: Capterra
 

Kristin from everythingEHR

October 2014

October 2014

Excellent Cloud Based Behavioral Health EHR

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

Valant is what our providers choose 9 out of 10 times after reviewing 3 to 4 EHRs. The reviews that are negative here are old. No software is perfect but a company started in 2005 that has grown to have over 70 employees dedicated to the difficult market that is behavioral health is quite impressive. This is a company that is devoted to behavioral health, has obtained over 11 million in funding to enhance their software even further, and led by an actual clinician that uses his own software in his own successful mental health practice. My firm is run by independent consultants to help behavioral health providers choose which system is best for their practice. We appreciate the providers that look to Capterra's top 20 lists based on EHR popularity as those are the real numbers when it comes to the best EHRs for Behavioral Health on the market. Valant is on that list. They have certified billers and coders on staff, behavioral health providers on staff, former insurance/Medicare auditors on staff, degreed software engineers on staff. There are many EHRs that have a handful of staff with zero to no credentials handling your patient mental health records. Valant is NOT one of those companies. Again, it is ONE of the EHRs we recommend highly but it is the one our clients choose after careful review of many systems most of the time.

Source: Capterra
 

David from David H Lifschutz, MD

December 2012

December 2012

Billing excellent, clinical, poor

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

Very attractive format, and electronic billing is easily, quickly and accurately done with just a few keystrokes. The reports for submitted bills are excellent.
TheElectronic prescribing is cumbersome and takes too long to switch into that sector and out of it. The clinical notes section I found incomplete unless you want to write your own notes each time, or set up your own boiler plate. It has reached a point where I am handwritng notes because the system as a whole is too slow and cumbersome, at least with a Mac. One can use an Ipad but that too is cumbersome to learn. I would not recommend this program.

Pros

I have used this EHR for about six months. I found their electronic billing the best I have experienced after using 4-5 EMR systems. It gets an A. Unfortunately the rest of the program gets a C.

Cons

Clinical notes aspect is poorly done, unless one desires to write their own boiler plate. E.G. It fails to cue you for important aspects for the Mental Status exam and essentially expects you to write your own boiler plate. It is incomplete in areas, and the customer support while very good in some ways, it is poor in others. For example they characterize both 90791 and 90792 as "psychiatric codes " and then describe 90791 is for "all practitioners" and lists 90792 as only for "prescribers" which is inaccurate and confusing.

Source: Capterra
 

Oscar from Advanced Psychiatry

April 2012

April 2012

Buy a different EMR

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

Use a different EMR

Pros

It is electronic

Cons

We used Vallant EMR for almost a year, after paying for 3 years. I give it one star all over. These are my main concerns, not all of them:
Lack of integration with the labs; almost everybody else has them
If you copy and paste from Word, the format it creates is awful, making the documents difficult to read and follow
You can open only one window at a time, making it difficult to look at old notes/labs.etc while writing a new note
Printing prescriptions was free (difficult but free) on previous versions, it became impossible in the "improved" version, unless one pays extra
one cannot customize simple things such as colors on the calendar mode in order to be able to differentiate at a simple view the type of patients/procedures for the day/week.
Also the customer support is bad, definitely worse than they promise. I switched to a free EMR (practice fusion) and the quality is incredibly better.

Source: Capterra
 

Kay from Des Moines Valley Behavioral Health Svcs. Inc.

April 2010

April 2010

Valant EMR's

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

I would definitely recommend this database to other Behavioral Health providers.

Pros

Easy to learn and satisfies our needs. Because it is web-based it can be accessed from anywhere, which is definitely a plus. The ability to have special office forms added as needed is nice. Customer support is wonderful.

Cons

Would like to see less steps or keystrokes to get to where I'm going sometimes. But this has been improving, slowly.

Source: Capterra
 

Henry from Anchor Clinic

March 2010

March 2010

Great EMR and easy to implement

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

Excellent EMR for a small to medium sized practice with multiple locations. Customer service is outstanding and the software continues to improve with feedback from users.

Pros

Web based
well organized
low cost
easy billing

Cons

Limited template building

Source: Capterra
 

Kelly from Knowledge Associates International

March 2010

March 2010

Valant EMR and Billing

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

Excellent system!! While the EMR and billing module are great, the best part of purchasing Valant is the phenomenal customer service!!! The training and support are exceptional!!

Pros

Customer support is excellent!!!
Product is easy to use and intuitive.
Web-based solution is great for providers who need access from home and/or multiple locations.
System is very reliable and secure.
EMR makes keeping up with chart notes a breeze.
Billing module is excellent to link with EMR. And the electronic claims option is invaluable for submitting and getting paid in a timely manner.

Cons

Wish they had an integrated credit card solution. Also, it would be helpful to have an ERA option which would allow for receiving payment information to populate the billing module electronically. Hopefully that will be coming.

Source: Capterra
 

Candida from Candida FInk MD

March 2010

March 2010

Valant EMR

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

strongly recommend to small practices looking to change to EMR

Pros

web based server - records are well organized and accessible - e prescribing is the best - scheduling and billing modules also important and work pretty well for us

Cons

can't open multiple charts at a time
would like option of editing uploaded documents
would like to print bills before appoitnments

Source: Capterra
 

Michelle from JMD Counseling and Therapeutic Services

March 2010

March 2010

Perfect for a solo mental health practice

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

This is wonderful software for a mental health provider. The staff is very helpful and made implementation very easy.

Pros

This system is easy to use and has both documentation and billing features in one place. I have tried many different software and database programs. Valant is the only web based program which meets all of my practice needs. Excellent technical assistance at no additional cost.

Cons

This system works best for providers that only accept insurance and self-pay clients.

Source: Capterra
 

Paula from Paula Miltenberger,PHD,PA

March 2010

March 2010

Valent EMR

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

I have used other software systems that appeared to have a good reputation that were flawed. The system required substantial investment for software with poor support.

Pros

Electronic Medical Records, integrated billing system, web based and excellent customer support.

Cons

i don't see any cons. I do think there are areas in the future they can continue to build into the system

Source: Capterra
 

Madhavi from GLPA

March 2010

March 2010

Psychiatric EMR

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

Good and easy to use.

Pros

Easy to navigate and use.

Cons

Uploading documents is limited by size. (5 MB). Most psychiatry documents and reports are long and uploading them in batches is time consuming. Scanning and uploading existing paper medical records becomes cumbersome because of size limitation.

Source: Capterra
 

Deborah from Sierra Psychiatric Wellness, LLC

March 2010

March 2010

Love It!

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

This is an excellent product. I recommend it highly.

Pros

Easy to use, comprehensive program tailored to the needs of psychiatrists.

Cons

No easy system for messages between physician and support staff.

Source: Capterra
 
 
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