WRS Health

4.50 / 5 (82)

Our advisors have recommended this product 9 times in the last 30 days

About WRS Health


WRS Health is a cloud-based integrated electronic health records (EHR) solution that offers practice management, revenue cycle management and billing services.

The solution includes modules for charting, medical billing, patient scheduling, appointment reminders, order management, eRx/EPCS, image management, secure e-faxing, disease management and more.

WRS Health is ONC-ATCB certified solution. Medical professionals using this system are eligible for MIPS/MACRA incentives. WRS Health serves 35+ specialties with specific templates, functionality and workflows developed for each. The system also has specific CPT and ICD10 codes for each specialty. The suite includes an integrated patient portal for patient communication, sharing medical records and building patients' medical database.

WRS Health is subscription priced based on the number of providers in the organization or an optional full revenue cycle management with billing services option based upon a flat percentage of insurance payments. Prices include support and upgrades and there are discounts available for multi-provider organizations and bundled services.



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Supported Operating System(s):

Linux, Web browser (OS agnostic)

82 Reviews of WRS Health

Average User Ratings

Overall

4.50 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(53)

4 stars

(18)

3 stars

(7)

2 stars

(2)

1 stars

(2)

Likelihood to Recommend

Not likely

Very likely

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Showing 1-20 of 82 reviews

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September 2017

Jeff from CIM

Company Size: 2-10 employees

Review Source


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

September 2017

Good yet could be great

Overall a good program and definitely a good value for the money. The company is responsive and pleasant to deal with. A moderate learning curve. Worth looking at yet as with any software you have to figure out how it may help or hinder your workflow. I give it a 7.5 out of 10. With the improvements the company is working on it may be better in the next few months (or not).

Pros

Easy to see summaries of patient information and to pull down test results.
Very nice company to deal with.
Company dedicated to improving the software.
Patients can see lab results that come into the program in "real time". Often they will beat me to seeing the results.
Patient portal.
Although we didn't use it, the program will call your patients 2 days before their visit to remind them. (We prefer calling on our own-yet this can be a big labor saver)
Likewise we didn't use the practice management tools yet they are available and integrated into the program (this includes billing).

Cons

Task manager/results review section needs improvement. I could not send comments either to patients or to my staff without going through 3 screens. I found this time consuming and since I like to feed back on results to patients it was just not helpful. In addition, in the task manager you have to go through 2 screens to clear it from the task manager section.
Ordering labs and consults and xrays was initially a chore, yet once I spent a Saturday night looking up all the CPT codes and then saving them into different sections my staff and I became pretty proficient at it and actually found ordering easy to do (so actually a PRO as well as a Con, with the con being I had to figure out that shortcut on my own).
Prevention section is nonexistent. You must create it yourself which I found difficult. I did not understand why the company did not at least load the US Preventative Services Task Force recommendations based on age and then let you edit from there. It would be much more helpful.

October 2012

Constance from Purser, Constance MD


Ease-of-use

5 of 5

Customer support

5 of 5

Functionality

5 of 5

October 2012

My practice is located in Lakewood Ranch, Florida. When you walk into my office it’s very quiet. We have soft music playing in the front and you can get a cup of coffee or a bottle of water. There’s usually not much of a wait time unless there’s been an emergency and there might not be anyone else waiting there. If you’re not feeling well, I have you sit in the massage chair, put your head down and turn the light off so you can relax for a little while. We try to make it a calm, peaceful environment. I have been practicing Internal Medicine in the greater Sarasota, Florida area for four and a half years. I care for patients ranging in age from 18 to 103-years-old. It’s a diverse population comprised of a lot of old and young people with very active lifestyles. I enjoy the breadth of Internal Medicine. My practice has transformed into a hybrid practice where I have some patients who are what I call the ‘regular’ patients and some patients who are ‘concierge’ patients. I call it my wellness program, because it really focuses a lot on prevention and time. I used an EMR at a previous practice. I had several ‘must haves’ on my EMR shopping list. I wanted something that was attainable to get information from home. I was looking for a web based program so that I would have 24/7 access. It was quite important to me with my type of practice to be able to do that on the weekends. Previously, I had a very cumbersome EMR that you had to sign in and have a secure citrix to access it. WRS is so much easier because even if I’m at home I can pull it up on the computer. I looked at 10 or 15 different EMRs initially based on price and what they had to offer. And then I looked at doing billing, scheduling, and having everything all-in-one, rather than getting different components of a program. I liked WRS initially mostly because of the web based part. I think it’s nice from the standpoint that I have electronic capability from anywhere and also the patient portal and the billing and that it’s all tied in together. I tend to like to sit at my desk and talk to patients without typing. The nice thing is that at the end of that visit I can put that information in and I feel that I capture the charges and accurately reflect what the visit was much more than previously with paper charts or with other EMRs. When patients come into my practice I made up an instruction sheet on how to use the EMR to its fullest. They like being able to update their medication list, being able to make their clipboard and provide their history because I tell them to do that if they are going to see other physicians. They really like the patient portal for prescription refills, to request appointments, and to update me with information. A lot of e-mails come in though the patient portal. They like to let me know that they got their reminder for their appointment the next day. Any patient can e-mail through WRS. They can get Rx refills and ask questions. Patients in my wellness program can e-mail me 24/7 through my personal e-mail account. I think it’s very important that we stay in touch and that they don’t wait for the annual visit to bring a list of 12 things to discuss. Having that ‘give and take’ cuts down on anxiety and also keeps the patient well informed. Now we’re using the fax queue and it has significantly decreased the amount of ink and paper that I am using and increased efficiency in that we are not grabbing the paper chart, flipping it, scanning it, etc. That’s wonderful and it’s so much easier. It has significantly improved the workflow as well as the accuracy of making sure things are put in the right chart. I checked out WRS with a local biller who uses the WRS Billing Module. I particularly like that I put in the charges at the end of the day as I do my note. I can e-mail her and say, ‘I don’t know which code to use for this’ or ‘please note that this might need to change.’ It’s very flawless and seamless without phone calls and faxes. It works very well. If you send a ticket, WRS gets back to you. A lot of the updates WRS has done over the last couple of years have been very useful. Recently, there have been some updates in the medication queue that have been quite useful. I do appreciate those updates. The updates really do help a lot of the different types of provider.

October 2012

Constance from Purser, Constance MD


Ease-of-use

5 of 5

Customer support

5 of 5

Functionality

5 of 5

October 2012

My practice is located in Lakewood Ranch, Florida. When you walk into my office it’s very quiet. We have soft music playing in the front and you can get a cup of coffee or a bottle of water. There’s usually not much of a wait time unless there’s been an emergency and there might not be anyone else waiting there. If you’re not feeling well, I have you sit in the massage chair, put your head down and turn the light off so you can relax for a little while. We try to make it a calm, peaceful environment. I have been practicing Internal Medicine in the greater Sarasota, Florida area for four and a half years. I care for patients ranging in age from 18 to 103-years-old. It’s a diverse population comprised of a lot of old and young people with very active lifestyles. I enjoy the breadth of Internal Medicine. My practice has transformed into a hybrid practice where I have some patients who are what I call the ‘regular’ patients and some patients who are ‘concierge’ patients. I call it my wellness program, because it really focuses a lot on prevention and time. I used an EMR at a previous practice. I had several ‘must haves’ on my EMR shopping list. I wanted something that was attainable to get information from home. I was looking for a web based program so that I would have 24/7 access. It was quite important to me with my type of practice to be able to do that on the weekends. Previously, I had a very cumbersome EMR that you had to sign in and have a secure citrix to access it. WRS is so much easier because even if I’m at home I can pull it up on the computer. I looked at 10 or 15 different EMRs initially based on price and what they had to offer. And then I looked at doing billing, scheduling, and having everything all-in-one, rather than getting different components of a program. I liked WRS initially mostly because of the web based part. I think it’s nice from the standpoint that I have electronic capability from anywhere and also the patient portal and the billing and that it’s all tied in together. I tend to like to sit at my desk and talk to patients without typing. The nice thing is that at the end of that visit I can put that information in and I feel that I capture the charges and accurately reflect what the visit was much more than previously with paper charts or with other EMRs. When patients come into my practice I made up an instruction sheet on how to use the EMR to its fullest. They like being able to update their medication list, being able to make their clipboard and provide their history because I tell them to do that if they are going to see other physicians. They really like the patient portal for prescription refills, to request appointments, and to update me with information. A lot of e-mails come in though the patient portal. They like to let me know that they got their reminder for their appointment the next day. Any patient can e-mail through WRS. They can get Rx refills and ask questions. Patients in my wellness program can e-mail me 24/7 through my personal e-mail account. I think it’s very important that we stay in touch and that they don’t wait for the annual visit to bring a list of 12 things to discuss. Having that ‘give and take’ cuts down on anxiety and also keeps the patient well informed. Now we’re using the fax queue and it has significantly decreased the amount of ink and paper that I am using and increased efficiency in that we are not grabbing the paper chart, flipping it, scanning it, etc. That’s wonderful and it’s so much easier. It has significantly improved the workflow as well as the accuracy of making sure things are put in the right chart. I checked out WRS with a local biller who uses the WRS Billing Module. I particularly like that I put in the charges at the end of the day as I do my note. I can e-mail her and say, ‘I don’t know which code to use for this’ or ‘please note that this might need to change.’ It’s very flawless and seamless without phone calls and faxes. It works very well. If you send a ticket, WRS gets back to you. A lot of the updates WRS has done over the last couple of years have been very useful. Recently, there have been some updates in the medication queue that have been quite useful. I do appreciate those updates. The updates really do help a lot of the different types of provider.

November 2012

Joseph from Delavan Pediatrics


Ease-of-use

5 of 5

Customer support

5 of 5

Functionality

5 of 5

November 2012

I opened Delavan Pediatrics in Delavan, Illinois in August 2012 after working at a hospital practice for four years. I draw patients from four or five county areas and I am interested in providing patients with integrative, natural and homeopathic treatment options as well as traditional medications. I did a lot of research and I narrowed my search to a few options--Amazing Charts, Practice Fusion and WRS. Initially I was unfamiliar with web based EMRs. I was looking more at the local server based systems. It made more sense for me to keep my start up expenses down. The web based system became very attractive and it made a lot of sense to me. I have a small office and I don’t have a lot of space to store charts or to have a big server. With a web based system I could login at home. Being the only physician, I am on call 24/7 and having access at home or wherever I am is very important. WRS is a very affordable system, especially when starting out. There’s just a lot of bang for the buck. WRS was not the cheapest, but it was the best and its features made it worth it. It really came down to an easy choice. WRS was more robust, it had more of what I needed, and it had the flexibility to change if I need it to. I work with an R.N. and one office staffer. I needed an EMR that would make my charting easy. I’ve used some of the HPI templates that came with WRS and I’ve modified some of them to my own liking. What I liked about WRS was the ability to customize and build and make those changes while I’m documenting. Ninety-nine percent of my scripts are sent via e-prescribing. My patients like not having to carry a script and knowing that by the time they get to the pharmacy, the pharmacist has already received the script. There are checks within WRS that pop up, such as warnings, Do you want to do this, there is an interaction? Are you sure about this dosing? I am able to look and make sure that I have everything right. I really liked WRS patient portal and being able to communicate with patients electronically and for them to be able to access the system to update medical information or to schedule appointments. With the portal, they can just get on to schedule their own appointment and send a message for us to see in the morning. I was really looking for an EMR with the ability for the charting and the billing to be connected easily—a seamless connection and that’s what WRS offers. I like the integration. With WRS you register the patient and you do your chart and when I go to create a claim it populates the claim form automatically and there are just a few modifications that I have to make. All of the insurance information and codes that I put in the note prepopulate and that saves a lot of time.

November 2012

Patrick from Orlando Concierge M.D.


Ease-of-use

5 of 5

Customer support

5 of 5

Functionality

5 of 5

November 2012

My practice is Orlando Concierge M.D. I launched a concierge patient/physician model of patient care in 2006 so that I would be able to cater to my patients so that they get healthy, stay well, attain longevity and do so while maintaining a youthful, vigorous appearance. Waiting Room Solutions streamlined my concierge model operation, making my practice more efficient. WRS is a patient friendly system, which enables me to provide better patient care.I found it necessary to switch EMR companies three times. When I found Waiting Room Solutions it looked interesting. I went through a few demos and the more I started to look at WRS it seemed to be able to do just about everything that I needed to do. And more importantly, the system was designed by a practicing physician. The templates don’t look like they need a whole lot of modification because they were carefully designed by a real doctor in the first place. I can go through check boxes and drop down lists and do a history and physical very quickly without having to select phrase by phrase and yet it populates into a note that looks like a traditional physical or traditional consultation note. Waiting Room Solutions also provides my concierge practice with a patient portal webpage in a format that presents a polished and professional image for my practice. The practice patient login page presents a professional and favorable brand image to the patient, to the referring doctor or to a doctor to whom I’m referring. It gives us a polished look and makes it easier for us to present a polished and professional image to the public, while giving our patients secure messaging, appointment requests, account payment--as well as specialty-specific educational content. WRS will enhance my life because of its interface with Dragon Medical. I have the option of dictating my notes and the notes are machine transcribed, or I can dictate it directly to WRS and elect to have an offsite transcriptionist transcribe it. It comes back to my inbox the next morning for me to review and sign off on. I can put my cursor in the box and start to dictate, and it will automatically dictate to the box, and save the audio file associated with that dictation as part of the record. Customer/technical support couldn't be more helpful: when I ask WRS to explain how to do something, the team responds, ‘Tell me more. What do you want to do?’ And if that functionality doesn't already exist, there's usually a work-around available while the function is being added. The fact is, though, that I don't often have to call for support: WRS has a rich selection of "How To" information, both in written form and video tutorials.

September 2012

Amit from AG Pain Management


Ease-of-use

5 of 5

Customer support

5 of 5

Functionality

5 of 5

September 2012

In February 2012, I opened AG Pain Management in Simi Valley, California, where I specialize in anesthesia and pain medicine. When you’re starting as a solo practitioner in the beginning every dollar counts. When I compared Waiting Room Solutions to other EMR systems and what I was looking for, this was the best bang for the buck. Having an EMR with templates that can be customized for a pain management practice has made it easier for me to document my patients’ crucial initial visits. I wanted to customize the EMR templates for the initial visit and follow up with history of present illness as well as assessment and plans. The procedures, which are based on templates, are universal except for the medications. The visualizations are almost the same for locations and needles, those can be templates. I looked at five EMR companies before selecting Waiting Room Solutions. There are not many EMR systems that have the integrated incoming and outgoing fax. For a solo practitioner, Waiting Room Solutions cuts down a significant amount of time and increases efficiencies without even scanning the paper or waiting for the scan. The incoming faxes get uploaded automatically to the EMR and they can be accessed from anywhere. One of the best things about this EMR is the incoming and outgoing faxes because it has significantly made my life as a solo practitioner very convenient. Especially when I’m waiting for labs, studies, or MRI's and they get automatically faxed and can be visualized right away. My selection came down to what feels or looks comfortable. I liked the presentation and the webinar session helped in deciding the electronic medical records system that I wanted. The presentation looked very comfortable. As the practice gets busier, Waiting Room Solutions EMR will make it more efficient. It eases the staff’s workload. They don’t have to spend two to three hours at the end of the day scanning documents. Waiting Room Solutions EMR helps significantly with notes. If I see a patient, a consult note automatically gets faxed out to their primary care physician. It can be accessed from anywhere and by anyone. That does help significantly. Accessibility was one of my criteria in selecting Waiting Room Solutions. Their customer service team is the cream of the crop. If there’s a problem I generate a ticket with an email, and we send emails back and forth. I haven’t had any significant problems. The support system has been very helpful. As a solo practitioner you are always working. When your work ends you meet with other physicians. Having Waiting Room Solutions gives me extra time for my personal life and hobbies.

October 2013

Paul from Rheumatology Associates of South Florida


Ease-of-use

4 of 5

Customer support

4 of 5

Functionality

4 of 5

October 2013

My practice is called Rheumatology Associates of South Florida. I see 12 to 16 patients daily. I offer non-interventional pain management, including conservative measures to control pain, pain Rxs, muscle relaxants, and injections. I evaluated several EMRs, including Epic and eClinicalWorks, before choosing WRS Health EMR. I learned about WRS Health EMR via a referral and I’ve been very pleased since. WRS Health acommodated all of our requests to modify the template to suit my needs. The template is above any others that I’ve looked at. WRS Health is willing to alter things if you have suggestions. For my practice, the Physical Examination is key. I was able to include joint anatomy, muscle anatomy and service anatomy (drawings) to the Physical Exam. This is unique to the system. The template I have is very complete. I needed my neurological template to have a motor responses and a sensory component. I can modify my templates on the spot, and having that freedom is great. I can add any components under a category to my template. For instance, for muscular skeletal for head and neck, spine, pelvis, etc., I can open up the window and add different parts. For head and neck, I can add if there are trigger points. I can also add certain tests and discuss the post elements. WRS Health Billing Team was very instrumental in speeding up my reimbursement. We previously relied on paper drops and mail. Now, when we code, we get guidance as to whether we are under-billing or over-billing. This is very beneficial. I can do the claims smoothly. When I see the patient, I submit the codes into the system on the procedure and system template. My staff pulls it up and they view that the form is populated. They ascertain that it is correct. They scrub the claim and submit it. I’m getting paid much more rapidly. My claim denials places us in the top 1%, which is above the national practice average. WRS Health EMR e-prescribing helps patients get their medications quickly and has also helped me to attest for Meaningful Use government incentives. When I e-prescribe, that information is recorded. I’ve already been the recipient of the first MU payment. WRS Health EMR Appointment Reminders and Scheduling as well as WRS Health Fax Queue enable my staff to be more efficient. The Fax Queue also helps us keep a record of faxes that have been sent. Finally, WRS Health EMR is comprehensive and it is very easy to use. The WRS Health staff responds very quickly. I’m very pleased with the service.

February 2014

Sonia from Empatia Care

Review Source: Capterra


Ease-of-use

5 of 5

Customer support

5 of 5

February 2014

Very Happy With WRS Health EMR

I have been working at Dr. Dan Vatev's practice for eleven years and changing to EMR with WRS Health is the best decision he's ever made! We started with WRS Health in October 2013, and we began seeing improvements in our workflow immediately. Once you start with WRS Health, you don't need to look any further for an EMR. We have two locations, and WRS has helped our practices function with ease. Rather than having to pull charts and medical records, we can go into the system and find everything in one spot. The system also allows the doctors to customize templates. All they have to do is look into the system, see what patients are in the office, and they can tend to them right away. All the information entered at the front desk is at their fingertips immediately. They can refer to the patient's chart and help them instantly, eliminating multiple steps in the typical process. WRS Health's billing system is working really well for us right now. WRS populates the form automatically. In the past, we would send claims to insurance companies and have to wait to be accepted or denied. Now we know what changes need to be made before we send a claim. WRS notifies us right away and tells us what we need to fix before we can proceed. We are currently working between two systems. We were attempting to do reports with our other system, but it was far too complicated. I've been working in the other system since 2006, and instead of making improvements over the years, it seems as though things are becoming more difficult. They were even losing the claims we were submitting! We would call and they would say it was never received. I can't wait to complete the transition to WRS Health. The customer service team at WRS Health is very professional, knowledgeable and courteous. We call them and they get back to us right away. We don't have to wait. Mike Smith is the best. He is so attentive and prompt with his responses! When I send an email, I find that he has replied before I even think to check my email. He follows up after training and calls to check in. Before going live with the WRS Health system I was afraid. I couldn't imagine going live without more training. But the WRS Health team offered to help us right away. Overall, things are running much smoother in the office from the front desk to the appointments with patients. We are very happy with this EMR.

October 2013

Greggory from Family First Medical Clinic


Ease-of-use

4 of 5

Customer support

4 of 5

Functionality

4 of 5

October 2013

I am the office manager at Family First Medical Clinic in Plaquemine, LA. Dr. Antonio Edwards started his solo family practice in a mobile unit. We built our current facility and moved into it in 2006 and now employ two medical assistants. Although we do see both children and adults, most of our patients are over 45 and experience problems such as COPD, diabetes, and high blood pressure. Dr. Edward used an EHR at his previous practice, and he choose MEDTRON for our clinic. When I arrived, I realized the practice needed a more modern system. We looked at seven EMR systems and talked to three EMR software firms before we selected WRS Health EMR. We wanted a simple, user-friendly EMR since our staff is not very computer savvy. We also wanted a reasonably priced system, and WRS Health EMR was affordable. One of the crucial features that impressed me was that WRS Health EMR allows us to bill electronically, to track payments, follow up, and post payments directly into the patient’s account so that we don’t have to go in and intervene manually. When we did billing in-house we had trouble with the quality of reimbursement. The process wasn’t effective. We implemented WRS Health EHR in Fall 2010 and started using WRS Health Billing Services in Spring 2012. There were previously many outstanding claims. We are very pleased that WRS Health is bringing money into the practice. WRS Health’s e-prescribing makes it very easy for the patients. They ask for a paper Rx, but we tell them that their Rx is already at their pharmacy. Dr. Edwards also treats patients at Baton Rouge General, so a web-based EMR is important. With WRS Health Billing Services, Dr. Edwards takes the sheet that the hospital gives him for the patient, we fax it to WRS Health, and our billing is complete. WRS Health training modules and videos are great. Our staff can watch them if they have questions. If we ever have a problem, the WRS Health Team is responsive. You can go on the website, type in your question or issue, and within 24 hours your ticket gets assigned to someone. Within 48 hours, you have a solution. Finally, certifications were vital in our EMR selection in order to qualify for Meaningful Use. We have applied for and received funds. WRS Health was instrumental in that process. I highly recommend you evaluate WRS. We’re very pleased with our decision.

September 2012

Karen from Karen Lee, A.R.N.P., Inc


Ease-of-use

5 of 5

Customer support

5 of 5

Functionality

5 of 5

September 2012

My practice is called Woman To Woman. I founded it in 1975 in Mt. Vernon, Washington. My credentials are APRN, NCMP. When I signed with Waiting Room Solutions they gave me a lower rate because I am a nurse practitioner. That really made the difference. You can make your own templates. I have an annual visit template and a gynecology only visit template. By using templates I know I’ll end up seeing more patients. When my checks started self posting that saved me three hours of work a day and it also saved my staff work. Patients automatically get an e-mail and phone call to remind them of their appointments. This saves my staff a lot of time. If I need to understand something the WRS team is great at explaining. I send tickets and WRS is always very helpful. The WRS team is wonderful. The webinars are extremely helpful. If I need to understand something, WRS provides instructions, self-guided videos and free webinars. My prior EMR was not helpful. Once they sold the program you were on your own. WRS is 180 degrees out from that. They straightened everything out. WRS automatic appointment reminder system is a feature that boosts my efficiency. Patients automatically get an e-mail and a phone call to remind them of an appointment. This saves my staff a lot of time from having to spend all day making calls. WRS e-prescribing feature goes the extra mile to help prevent errors and it also enhances the practice’s efficiency. There are fewer errors. It’s so easy. All you have to do is ask the patient their zip code and the system comes up with a list of pharmacies. Then you type the prescription. Good old written prescriptions were hard to read. Now they are legible. If I enter the wrong directions, the program stops you and asks, ‘How many pills?’ If I put the dosage or number of pills the program considers what dosage. I am a member of the clinical faculty of the University of Washington. My students, who are rather computer savvy, were having trouble using my previous EMR as well as EMR systems at other practices where they are being trained. Since I implemented WRS they remark how good this system is and that this is better than what they are using at other health care practices where they are doing their rotations. They love it.

September 2012

Karen from Karen Lee, A.R.N.P., Inc


Ease-of-use

5 of 5

Customer support

5 of 5

Functionality

5 of 5

September 2012

My practice is called Woman To Woman. I founded it in 1975 in Mt. Vernon, Washington. My credentials are APRN, NCMP. When I signed with Waiting Room Solutions they gave me a lower rate because I am a nurse practitioner. That really made the difference. You can make your own templates. I have an annual visit template and a gynecology only visit template. By using templates I know I’ll end up seeing more patients. When my checks started self posting that saved me three hours of work a day and it also saved my staff work. Patients automatically get an e-mail and phone call to remind them of their appointments. This saves my staff a lot of time. If I need to understand something the WRS team is great at explaining. I send tickets and WRS is always very helpful. The WRS team is wonderful. The webinars are extremely helpful. If I need to understand something, WRS provides instructions, self-guided videos and free webinars. My prior EMR was not helpful. Once they sold the program you were on your own. WRS is 180 degrees out from that. They straightened everything out. WRS automatic appointment reminder system is a feature that boosts my efficiency. Patients automatically get an e-mail and a phone call to remind them of an appointment. This saves my staff a lot of time from having to spend all day making calls. WRS e-prescribing feature goes the extra mile to help prevent errors and it also enhances the practice’s efficiency. There are fewer errors. It’s so easy. All you have to do is ask the patient their zip code and the system comes up with a list of pharmacies. Then you type the prescription. Good old written prescriptions were hard to read. Now they are legible. If I enter the wrong directions, the program stops you and asks, ‘How many pills?’ If I put the dosage or number of pills the program considers what dosage. I am a member of the clinical faculty of the University of Washington. My students, who are rather computer savvy, were having trouble using my previous EMR as well as EMR systems at other practices where they are being trained. Since I implemented WRS they remark how good this system is and that this is better than what they are using at other health care practices where they are doing their rotations. They love it.

October 2013

Debra from Quality Express Clinic Family Practice


Ease-of-use

5 of 5

Customer support

5 of 5

Functionality

5 of 5

October 2013

I am the owner of Quality Express Clinic Family Practice in Texas. I previously used another EMR and didn’t have a good experience. When I started looking for a new EMR I asked for references from people who were using WRS Health's web-based EMR. Three of my colleagues were using WRS Health EMR, and they were very satisfied. I visited my colleagues’ clinics and viewed how WRS Health EMR works. The system is user-friendly. That’s what I wanted. The previous EMR I used was not user-friendly. It was very complex and time consuming. I wanted very much to cut my time using an EMR so I could devote more time to patients. I really like the speed of WRS Health EMR. I never have to wait any length of time for things to load or download. It’s amazingly fast. The lab interface has also been very helpful. With WRS Health EMR I have the ability to create templates so that the EMR looks the way that I want it to look. I had many billing issues with my previous EMR. WRS Health offers training, so from the beginning, I was sure that billing issues were not going to be a problem. WRS Health provides many choices for training. There is online training on the phone with an expert person in your field. A provider, who works at WRS Health taught me the EMR. A billing expert from WRS Health trained our biller. Our front office person receiving training from a front office staffer. That’s a major plus. There is also self-guided training available online. That is advantageous if you forget something. You also don’t have to call someone and wait for a call back. You can look at the module and learn. WRS Health Team is responsive to all of our questions and they take you through everything. This training experience exceeded the training that we had with our previous EMR. Our practice workflow is smoother with WRS Health EHR. It enables me to concentrate on providing patient care. I don’t have to write things and that saves me a lot of time. WRS Health Family Practice templates are great. I only have to point and click. Instead of being tied up with the medical records and documenting everything, I am free to respond to more questions from patients, and that improves patient care.

October 2013

John from Optimal Health Physicians


Ease-of-use

5 of 5

Customer support

5 of 5

Functionality

5 of 5

October 2013

Optimal Health Physicians is a 13-year-old integrative internal medicine practice in Rockville, MD. When we started looking for our first EMR, we knew that we needed a way to create an accessible database for the purpose of analyzing treatment and therapies. We were seeking an EMR system that would enable us to gather data about our patient care. We wanted to find out what happens to a patient over a period of time. Most of the EHR systems are created to gather information for the purpose of coding and reimbursement. After evaluating about 12 EMR firms, I choose WRS Health EMR. Our patients can enter their history information in the WRS Health Patient Portal. We can send requests to patients asking them to log in and fill out questionnaires or encouraging them to give us more information about how they are doing between their visits. We are experiencing a closer relationship with patients via WRS Health Patient Portal. Physicians benefit from having a database. With WRS Health EMR I am able to get a 100% download of database files for every single element in the system. WRS Health EHR system is valuable because it will enable us to get the data to inform other physicians about what’s wrong with patients and how you can take care of them, as well as how to communicate with patients so that they are compliant with their medications. WRS Health EMR permits me to export all of my data from their servers. Another advantage of WRS Health EMR is that it is web-based. We want to be able to work from any place, 24/7. WRS Health EMR is cloud-based, so it’s secure. It’s not necessary to back up several servers in order not to lose our patient data. Yet another advantage of WRS Health EMR is that the system offers e-prescribing and connectivity to large laboratories. These features were also on my must-have EMR wish list. In addition, WRS Health EMR system is integrated with Dragon Naturally Speaking, which allows our physicians to dictate information that turns up as text. Finally, our staff is very pleased. WRS Health EMR is a very good system.

February 2013

Max from MBA Physician Services


Ease-of-use

5 of 5

Customer support

5 of 5

Functionality

5 of 5

February 2013

I opened MBA Physician Services in Huntsville, Alabama six years ago. I have been a hospital CFO, multi-specialty practice controller and an administrator of a cardiology group with 27 physicians. I have evaluated and used numerous EMR and Practice Management software programs over the years. WRS is the best that I’ve encountered when price is a determining factor. Three of my clients are using WRS. The reason that I recommend WRS so highly is the great value it offers. CPT codes, diagnosis codes and the Medicare fee schedule are preloaded. The NPI database is accessible. The inclusion of search drop-downs within WRS is an advantage as well, rather than having to manually load all of these items. The included practice website with a secure patient communications portal is a tremendous bonus for smaller practices that do not have the resources to develop a website. Integrated Internet faxing is another cost and time-saver for practices. WRS affords one the ability to create reports in-house, without having to involve an outside support team to design and generate reports, saving time and money for the practice. The integration of billing and the EMR is also a great advantage; the physician’s chart note passes directly to billing. I am impressed with the integration of the EMR and Practice Management because it eliminates the need for third-party proprietary interfaces linking one company’s module to another. WRS implementation staff is wonderful to work with, usually fielding questions by e-mail without having to submit a ticket to support staff. If I seem overly enthusiastic about WRS’s product, it is simply that I have endured so many shortfalls of other programs and WRS addresses so many of those issues. And WRS offers a tremendous value financially in addition to its product. There is rarely a day that I do not marvel at the features packed into this application.

July 2013

Eugene from Southwest Sports and Spine


Ease-of-use

5 of 5

Customer support

5 of 5

Functionality

5 of 5

July 2013

My practice, Southwest Sports and Spine, was founded in 2010. It is situated in Tucson, Arizona. I specialize in interventional pain. The number of patients I treat each week ranges anywhere from 80 to 100. I treat patients who are over 18 years of age who have sports injuries as well as worker comp injuries and automobile injuries. Many of my patients have osteoarthritis. I evaluated several EMRs. Some of them were very expensive. WRS was extremely affordable, and was very easy for my staff and I to master. I spend a lot of time with my patients. I have customized my templates for the exams I do - such as neck, head, knee and shoulder. The templates are beneficial because they enable me to perform my exams and procedures more completely and efficiently. WRS e-prescribing feature is also helping me to practice more efficiently, and my patients are very satisfied with the speed in which they can get their medications. I also like the warnings the system provides, which alert me to potential drug/drug interactions. I was very impressed with the fact that WRS was created by a physician who can empathize with my challenges. WRS also has the certifications which enabled me to successfully attest for Meaningful Use incentive money. I received MU funds and that was very helpful because I had many expenses starting a new practice. I recommend WRS to my colleagues. I haven’t encountered any problems with the cloud-based system. Prior to opening my own practice, I used an EMR that was server-based. That system crashed and we couldn’t work for a day. With WRS web-based EMR I don’t have to worry about the system shutting down. WRS also has Dragon Dictation integrated in the EMR which has been a huge benefit. It hastens my workflow. I don’t have to take work home with me. I’m able to do a faster and more complete exam and can complete everything when I’m in the office.

September 2012

Barbara from Comprehensive Women's Healthcare


Ease-of-use

5 of 5

Customer support

5 of 5

Functionality

5 of 5

September 2012

We weren’t looking at EMR’s unless they had a patient portal capability and there aren’t that many vendors out there that do. One of the biggest things that attracted us to Waiting Room Solutions was the patient portal because it enables all of our patients to do a lot of things online. Waiting Room Solutions patient portal also offers convenience for patients who need to obtain prescription refills. Patients can go to Walgreens at 7 p.m. If they find out that they need a refill, the pharmacy can send an electronic message authorization. General messaging helps us to respond to patients’ requests. If people are at home and they have a general medical or billing question and we aren’t open they can ask the question. The messaging component allows people to communicate, whether it’s about an appointment, a refill, a billing question or a medical question. At least the question is asked and it will be there whenever we open it. Waiting Room Solutions is extremely user friendly. This system combines electronic records and a lot of sharing of information. It was easy to train the employees and patients. Once they get their user name and password and get logged in its fairly self explanatory to navigate around the website. Patients love Waiting Room Solutions. We hear stories such as, "I’m so glad you have the patient portal because I work nights." "I do shift work." "I’m a flight attendant." Having the ability to access this system 24/7 for these people is very helpful. Not every job is nine to five, so not everyone can call when we are open. Waiting Room Solutions has so many functions. A patient can print a three page summary that has their family history, medical history, surgical history, social history and pharmacy information. They can take that printout to another doctor or to the emergency room. The Waiting Room Solutions team doesn't walk away. They are partners for life.

March 2016

Ev from CWHC


Ease-of-use

5 of 5

Customer support

3 of 5

Functionality

2.5 of 5

March 2016

Basic EMR - easy to use compared to some others

Pros

Overall it's fairly easy to use compared to other EMRs: NextGen, MicroMD, Digichart

Cons

#1 No up-to-date online self-training info and not easy to get to someone to ask a question. #2 As with ALL the EHR's I've used - there's the usual not-fully functional lab interface --- this is VERY hard for any practice to get to work 100% as you practically need a full time IT person working on it. #3 Email & Patient portal need to be more user friendly and functional. #4 Should be able to get into a chart from all Tasking, email, labs, etc - you have to close out of one are and open another, then reopen what you closed - takes a lot of time. Need "Page UP and Page DOWN" buttons to maneuver more quickly on the templates. Need more individual functionality (e.g. my phrases, individual email from the portal) for practices that have multiple users. Need to be able to ERROR notes made in ERROR.

April 2013

Trupti from Heart & Vascular Clinic


Ease-of-use

4 of 5

Customer support

4 of 5

Functionality

4 of 5

April 2013

I am the Practice Manager for Heart & Vascular Clinic. We are based in Newark, Delaware and we recently opened an office in Middletown, Delaware. Our two physicians were using two separate systems, an EMR and a Practice Management System. We did not evaluate any systems other than WRS because after a few meetings with WRS we were convinced. WRS was very helpful training us to use the system. WRS customer service is great. When we had questions, they answered them very promptly. We also have a representative and when we email her she replies instantly. WRS Cardiology EMR and Practice Management System increases our physicians’ efficiency and workflow because we have various templates for the medication notes, cardiology notes, as well as the procedure notes. The ability to customize WRS templates increases our staff’s efficiency. For example, the technician enters her information when we perform an echocardiogram. The clinic staff performs Coumadin checks in the clinic, and they can enter the information their way. The templates can be customized to meet everyone’s needs. Our patients are using WRS Patient Portal and reporting that it is user friendly. They enter all of their information, including their social and family history and their medications. Our privacy forms are available on the Patient Portal too. By giving patients access to the patient portal, our staff is free to spend more time with patients at the clinic. WRS Appointment Reminders are advantageous to us and to patients. Patients give us their email and we send them a reminder. By pressing a button, they can easily confirm their appointment or let us know that they can’t make it. Finally, now that we have another location, having a cloud EMR allows us to look at a patient’s record simultaneously from the two locations, so that we can talk about everything concerning the patient.

October 2013

Kartik from Southern California Pain Consultants - e-mailed to verify they are recent user


Ease-of-use

5 of 5

Customer support

5 of 5

Functionality

5 of 5

October 2013

My practice is Southern California Pain Consultants. We are located in Torrance, CA. I have a partner, who is an anesthesiologist and pain specialist. My credentials include double boarded in pain and psychiatry. We are experiencing growth. We serve a total of 60 patients a day. One of the things that most impresses me about WRS Heath is the superb customer service they provide. These days, customer service has been on a downward spiral in all areas. We’re always on alert when it comes to technology, so I was really awed by WRS Health Team. Melissa, our WRS Health account representative was attentive from the first day we did business with WRS Health. I previously had a solo practice, where I used WRS Health EHR. The cloud system aided me in quickly attesting for Meaningful Use funds. We were able to send all of the information that was required in order to obtain the funds. It is a pleasure dealing with WRS Health. There are several features of WRS Health EHR that really stand apart from competitors. WRS Health EMR is web-based. The unlimited access that WRS Health EMR affords is really awesome. It enables you to access the system at any time, from any place. That’s fantastic. Another capability that is very commendable is WRS Health e-prescribing. There are many benefits of using this capability, including the increase in office efficiency. When it comes to the cost of an EMR system, WRS Health can’t be beat. These days, the cost of an EHR can be exorbitant. But WRS Health is offered at a great price that is not prohibitive. The price is especially good for a small or mid-sized practice. WRS Health EMR possesses all of the features that are crucial to ensure a smooth and efficient practice workflow. That’s one of the impressive things about WRS EMR. In addition, WRS Health EMR is a very organized system.

July 2013

Emily from Vital Signs Medical Associates


Ease-of-use

5 of 5

Customer support

5 of 5

Functionality

5 of 5

July 2013

I opened Vital Signs Medical Associates in Middletown, NY with another physician almost three years ago. I specialize in preventive medicine and nutrition. We knew that we were going to use an EMR in our practice. We didn’t want to use paper charts, because we didn’t want lost and misfiled charts to decrease our practice’s efficiency. WRS Billing Services enables me to keep track of all my billing and it’s very convenient to view it. In addition, it is not expensive. Everything works in sync so that we achieve the maximum coding. WRS ensures that I have the right codes. Our practice is running seamlessly because of WRS. WRS Fax Queue is also very beneficial in keeping the practice organized. It eliminates the problem of lost faxes and charts that may be misfiled. Having a web-based EMR is advantageous. When I am home or if I’m away on vacation, I can log in and view my patients’ charts. Patients express that they feel confident that their information is secure and that it won’t be lost. Another great benefit is WRS e-prescribing capability. It definitely increases my efficiency. I am able to see what medications I’ve prescribed and to quickly send prescriptions to patients’ pharmacies. I never spend time searching for dosages because the system provides a list of dosages and I can see what’s available. This prevents me from making a dosage error. WRS also helped me achieve MU incentive funds. If I have a question, the WRS Team is very responsive. WRS automated Patient Reminders free our staff from making calls to patients. They also reduce our no shows. Finally, WRS EMR system is very easy to learn and to use. Our practice is thriving, thanks to WRS.