About Zingit

Zingit is an appointment management solution that helps healthcare organizations streamline processes related to reputation management, patient communication, campaign management, and more from within a centralized platform. It allows staff members to generate, respond to, and manage patient reviews across business directory listings, Google, and Facebook.

Zingit enables front-desk employees to automatically send appointment reminders, birthday messages, video content, and other patient education messages. It provides built-in group texting tools, which lets employees send broadcast messages regarding new services, products, special events, offers, weather-related alerts, and more. Additionally, medical professionals can utilize a two-way texting module to man...


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113 Reviews of Zingit

Average User Ratings

Overall

4.67 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

5.0

Functionality

4.5

Ratings Snapshot

5 stars

(84)

84

4 stars

(21)

21

3 stars

(8)

8

2 stars

(0)

0

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 113 results

September 2019

Anonymous

Verified Reviewer

Company Size: 2-10 employees

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

3.0

Functionality

4.0

September 2019

Current customer

Patients like the reminders and are happy with the ability to text the doctor.

Pros

The user experience was great - simple and clear workability. There is an option to receive emails when out of the office.

Cons

Customer support was less than other companies I have used. They are wanted to upgrade to pro version instead of solving the issue at hand. Communication is delayed even by email.

Reasons for Switching to Zingit

Cost

June 2019

Kelsi from Peacock Family Chiropractic, a MaxLiving Health Center (formerly Maximized Living Health Center)

Company Size: 2-10 employees

Industry: Health, Wellness and Fitness

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

June 2019

Added Value with Zingit

Pros

I love the Zingit honors their long time customers and have added value to our monthly subscription by now offering review prompts instead of just reminder texts to our chiropractic patients we serve! It's been such a blessing to see our patient's positive experiences shared on online platforms that help encourage other to consider chiropractic care at our office!

Cons

This software is 90% user friendly. There currently is a restriction on the # of characters per text sent. This is cumbersome. I do look forward to their platform becoming more user friendly and omitting that character restriction. I look forward to very soon their platform having customization of our new patient appointment texts. Soon our new patient appointment texts will be able to include a link to our new patient paperwork, a link to our patient reviews, our office address, and more details that our established patient visits don't need for their day to day reminder texts.

Reasons for Choosing Zingit

Initially, they came highly referred and we jumped on board to help decrease patient no show rates. Yet, now that they've added features, while staying competitive in price, I'm less likely to switch to another product at this time such as Sked or Review Wave.

June 2019

Terez from Glencoe Family Chiropractic

Company Size: 2-10 employees

Industry: Medical Practice

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

3.0

Customer support

3.0

Functionality

3.0

June 2019

Zingit Review

Our patients and staff have found Zingit text reminders to be extremely helpful...when they work. The product itself is a great investment for any business dealing with appointment reminders. However, there are some necessary updates that need to happen on the Zingit side in terms of getting the correct information and making sure the product does what it's supposed to all the time.

Pros

Our patients love the text reminders for their appointments! Our staff likes the ability to text/notify patients from a non-personal number.

Cons

The overall layout of the mobile workstation could be easier to use and navigate. We have also had some problems with text messages not being sent out and/or sent to the wrong person with incorrect times.

June 2021

Kathy from R2 Medical

Company Size: 2-10 employees

Industry: Health, Wellness and Fitness

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

June 2021

Look no further for your sms reminder system this is the one you want!

My overall experience great whenever I need help or a refresher on a feature that hasn't used or it's been a minute the team at Zing-it has been fantastic throughout the time we've been with them, couldn't say a bad thing

Pros

The ease of use and as they have evolved we've been able to use their features to bolster our reputation management and patient recalls.

Cons

Like any other SMS system, you might be looking at, if a patient doesn't want to talk to you they easily type in stop and cease all communication and I think that's a bummer but it's the legal way to offer SMS

Response from Zingit Solutions

Replied June 2021

Thank you, Kathy! We appreciate the kind words and opportunity to help your practice. :)

June 2019

Jennifer from The Life House Health Solutions

Company Size: 2-10 employees

Industry: Health, Wellness and Fitness

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

June 2019

Text to customer/patients - GREAT for mitigating missed appointments

In the past, we had to call patients to let them know they had missed an appointment. Sometimes we were unable to do that in a timely manner so were constantly, trying to reschedule and keep patients on track. It took quite a bit of man-power. Now that we have Zingit, our missed appointments are significantly less. Our patients love the convenience of texting us to let us know if they need to reschedule or are going to be late. It's great!

Pros

Zingit is very easy to use to communicate appointment times/reminders with our patients. So many people use their text messaging to keep track of everything these days, rather than email or phone calls. Zingit makes it simple to remind patients of upcoming appointments.

Cons

When patients send multiple texts or very long messages, the messages get broken down into separate texts and do not come through in logical order. And if a message has been replied to, but not yet cleared from the inbox, there isn't an indication that's happened unless you go to reply to it and see there's already a reply there.

Reasons for Choosing Zingit

With Chirotouch (at the time) patients were unable to communicate back to us via the text message. 2 way - communication is so important!