Daxko Operations vs StarChapter
User Ratings & Reviews
Reviews are generated by real users. When reviewing a product, users are asked to assess the product’s overall quality, which includes assigning specific ratings for ease of use, value for money, customer support, and functionality.
Ease-of-Use
4.4 / 5
3.7 / 5
Value for Money
4.4 / 5
4.1 / 5
Customer Support
4.5 / 5
4.3 / 5
Functionality
4.3 / 5
3.8 / 5
Last Review Written
August 21, 2024
July 26, 2024
Pros/Cons
Pros
- I love the user friendly set up and that it's a web based system so I can access it from anywhere. It's easy to navigate and has useful tools to help if I get stuck.
- Perhaps the best part of Daxko is the shared community experience. Daxko users are very generous with their help, information and process documentation.
- I recommend this software to all of my colleagues because of the ease of use and the self-paced online training that is perfect for on-boarding.
Cons
- The software itself does not hold data so it is difficult to look back on metrics a year (or sometimes) a few months later.
- The layout of the web page was difficult to navigate.
- Every site has its own log in, features are not easy to figure out and reports are difficult to build.
Pros
- The ease of implementation and the support. The training opportunities to use the tools and level of service has been great to allow my organization to focus on other things.
- Love the ease of ease and the professional facing website and features. Star Chapter customer service is wonderful to work with.
- StarChapter is secure and reliable. We know that if there is any issue, StarChapter will be there so our website can be restored quickly.
Cons
- The system is frustrating to use with confusing interfaces and annoying formatting glitches throughout.
- Customer service hours suck. No excuse there are no evening or Saturday hours.
- The inability to change the REPLY TO in all instances is horrible as people generally trash emails received from unknown or unidentified users like those that read "info.
Pricing
Pricing Range
$
$
$
$
$
$
$
$
$
$
Product Demo & Screenshots
Product Demo
N/A
Advisor Recommendations & User Awards
FrontRunners
The top products based on usability and customer satisfaction, as rated by user reviews. Check out our full methodology description for more detail.
FrontRunners
2024
FrontRunners
2024
Advisor Recommendations
Our industry-specific advisors recommend products based on specific business needs. Connect with us to get your personalized recommendations.
N/A
N/A
Additional Info
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support and Training
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos
