BestNotes

RATING:

4.5

(95)

About BestNotes

BestNotes is an HIPAA compliant customer relationship management (CRM) and electronic health record (EHR) database system designed for the Behavioral Health and Addiction Treatment industry. BestNotes merges a CRM and EHR tools into a highly effective software that improves client interactions. BestNotes requires no upfront fees and offers users a month-to-month contract and free training/support. BestNotes offers a fully integrated suite including scheduling, patient portal, practice management, documentation, medication administration, outcome tracking, e prescribing, lab tracking, and reporting features. Automatic updates are applied to documentation to ensure audit and accreditation compliance. Point and click documentation allows users to quickly create group not...

Awards and Recognition

FrontRunner 2023
Software Advice's FrontRunners report ranks top products based on user reviews, which helps businesses find the right software.

BestNotes Pricing

No upfront fees, unlimited training and support and month-to-month contract. $55 per user/month for first 10 users, $22 per user/month for users 11-100 and $11 per user/month for users 101+. Visit https://www.bestnotes.com/pricing/ to learn more.

Starting price: 

$55.00 per month

Free trial: 

Not Available

Free version: 

Not Available

Dashboard

BestNotes Reviews

Overall Rating

4.5

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

4.5

Value for money

4.5

Functionality

4.5

Most Helpful Reviews for BestNotes

1 - 5 of 95 Reviews

Chris

Mental Health Care, 2-10 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed July 2019

Best EMR System I Have Ever Used

I am able to manage clients across three mental health facilities all on one platform.

PROS

The software is extremely reliable and the maintenance times never impact our ability to treat clients. The ability to have multiple users at a set price point. The BN customer service experience has always been a joy!

CONS

None, I have yet to come across a need that the team was unable to meet.

Reason for choosing BestNotes

User Friendly

Reasons for switching to BestNotes

BestNotes has the best price option and the on boarding process was World Class!

Vendor Response

Thanks for your support Chris! We're really excited about our future developments - we hope to make your experience with BestNotes even better!

Replied August 2019

Yosune

Human Resources, 2-10 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed June 2021

Yosune Review

BestNotes has been great overall. It allows for easy use for us and our clients.

PROS

I like that it is easy to use, you can customize the settings to make it more personable, and it allows for information to be easily stored and accessible.

CONS

Learning the coding and billing side of things has been the most challenging.

Reason for choosing BestNotes

It was a familiar area that we were comfortable with.

Lindsy

Mental Health Care, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

3

EASE OF USE

3

FUNCTIONALITY

3

Reviewed June 2020

BestNOTes

Overall, My experience has only been frustration with BestNotes. I would recommend another EHR/EMR when thinking about what would be best for your ENTIRE practice, from the front end to the back. Patient Check-in to the billing that goes out.

PROS

When thinking about what I like best about this product, it's difficult. The reason being is there are so many different ways it can be used by each provider/practice. the one thing I would be the "notes" system.

CONS

Being a third party biller who utilizes an EMR/EHR system, having a system that offers reporting, and easy to navigate options is a plus. BestNotes does not offer that. BestNotes makes it easy for providers to chart and customize ever field to tailor to the practice and provider needs but does not take the "billing" aspect of the practice into account.

Vendor Response

Hi Lindsy! Thanks for your review. I'm sorry your billing experience hasn't exceeded your expectations. I would love to connect for a short demonstration to show you all the features you're looking for. For example, we offer over 60+ out-of-the-box reports where 10 of them are dedicated to billing. We've also standardized the clinical and billing workflows using our "Profiles" of documentation. These profiles are created and maintained by our in-house clinical team and outside clinical advisory board. We keep documentation updated for you while staying in compliant with Joint Commission and CARF. In addition, we work with 30+ 3rd-party billing companies who enjoy free access to BestNotes. We also customize workflows and reports for billers like you. Please give us a call today so we can improve your experience! 855-489-1792

Replied June 2020

Jay

Health, Wellness and Fitness, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed October 2020

Superb Customer Support

The best part is that now I don't worry when I can't figure something out because the Tech Support team is so good, and friendly, and understanding - I know that we are going to figure it out together. I call frequently and I have NEVER been disappointed. In an age where customer service is becoming an oxymoron, BestNotes has restored my faith!

PROS

Overall it is pretty flexible and easy to use, and is a very good value for the price. There are some limitations, and it is not always intuitively obvious how to do certain things, but the customer support is superb, and once the support team explains how to do things, I am finding the software easier and easier to use.

CONS

Sometimes it is difficult to figure out how to do seemingly relatively simple things, such as print a document or scan/email files without technical support. Additionally, the file size constraints can be a limitation when working with government agencies who have extremely large patient files

Reason for choosing BestNotes

Our decision to purchase BestNotes happened before I joined the company so I am not sure what specific products were considered, but my understanding is that the decision was made due to our small size and the cost savings

Vendor Response

Hi Jay! Thanks for your review! I will pass on your kind words to our support team :) I'm looking forward to showing you our new version of BestNotes when it's ready. We've done a tremendous amount of work to make things simple and intuitive. The best part is that we're going to grandfather your current rate in so we won't have to pay more for the core product. Please stay tuned!

Replied October 2020

Claire

Mental Health Care, 501-1,000 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

3

Reviewed October 2023

A Great EMR

Whenever our company has a problem, or there is a 'bug', the issue is always resolved within a matter of minutes. BestNotes support is extremely helpful and quick to fix any problems.

PROS

BestNotes does not look as overwhelming as some other EMR systems I have seen. Training new employees on BestNotes is very easy. I like how organized the system is. The updates are always improving.

CONS

The only con I can think of is sometimes BestNotes does lag. It will crash quite frequently. When it is working correctly, I have no complaints.