CentralReach Software

CentralReach Software

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4

Recommendations

FrontRunners 2022

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About CentralReach

CentralReach is an EMR, practice management, and clinical platform for Applied Behavior Analysis (ABA) practices and others who provide autism and Intellectual and Developmental Disabilities (IDD) care. The web-based, HIPAA-compliant system integrates intake, scheduling, billing, claims management, mobile data collection, progress monitoring, documentation, business intelligence and analytics solutions, and more. CentralReach pairs with autism and IDD assessments, a learning management system, billing services, and a precision teaching solution. Large and midsized organizations are empowered to serve more clients with time-saving efficiencies and integrations in the all-in-one CentralReach platform. Protect PHI with HIPAA-compliant client intake and file storage; maxim...
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CentralReach Reviews

Overall Rating

4.32

Ratings Breakdown

Secondary Ratings

Ease-of-use

4

Customer Support

4

Value for money

4

Functionality

4

Showing 1 - 5 of 112 reviews

Anonymous

Company size: 1,001-5,000 employees

Time used: Less than 12 months

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

EASE OF USE

5

CUSTOMER SUPPORT

3

FUNCTIONALITY

5

February 2020

Central Reach as a Behavioral Therapist

This is very handy and convenient. I dont have to worry about much other than focusing on my client and running trials. It can take a while to get use to. There is a ticket section to get assistance from the IT team for Central Reach but it takes a while to get a response to your ticket. Most thing HR could help me with. It also took a lot longer to get the flow of the trials without paper. You can only see 2-3 trials on the screen at once, so there is a lot of scrolling if your client has many trials. During this time of trying to find the trial you are working on, your client has now eloped. It's a balancing act, but it should only take a few weeks to find your groove.

Pros

Auto charting No need to calculate Easy access from your phone or computer Auto time tracking Option to specify what method was used during that specific trial (ie. errorless correction) Live sessions can be viewed by multiple people at the same time whether in session with you or not.

Cons

Glitches a lot When using the app on the phone I would try to scroll through the screen info or stat sheet and instead of scrolling it would initiate a page reload. This would wipe out all notes I had entered on my end session form.

Anonymous

Company size: 11-50 employees

Time used: Less than 12 months

Review Source: GetApp

This review was submitted organically. No incentive was offered

EASE OF USE

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

February 2021

CentralReach For ABA Data Collection and Storage

I am able to record and store all my clients data easily in one safe place.

Pros

I like how CentralReach systematically prompt fades as the client got closer to acheiving our behavioral targets. It was relatively simple to use and I use it for 7 hours each day so that's a huge help!

Cons

Although I know that it's imperative for the system to log out after a period of pause for HIPPA reasons, however, I wish the system let you stay logged on for a bit longer since I would constantly have to re-log back in during the time I was administering DTTs.

Reasons for switching to CentralReach

Catalyst had a limited range of data collection options.

Roseann

Company size: 201-500 employees

Industry: Consumer Services

Time used: Less than 6 months

Review Source: Capterra

This review was submitted organically. No incentive was offered

EASE OF USE

2

VALUE FOR MONEY

2

CUSTOMER SUPPORT

2

FUNCTIONALITY

2

October 2022

Clinical scheduler

Pros

After using another program for so long this one seemed too complicated

Cons

Not much, I did not like this program at all

Reasons for switching to CentralReach

Company changes

Veronica

Company size: 11-50 employees

Industry: Mental Health Care

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

October 2019

Central Reach vs Kareo

Pros

I like how user friendly this software is. I am able to track cancellations, authorizations, and the amount of remaining hours we have left on an auth very easily.

Cons

The meta data does not always pull into a report.

Reasons for switching to CentralReach

Did not have the same tracking capabilities as Central Reach.

Amarilys

Company size: 1 employee

Industry: Hospital & Health Care

Time used: Less than 12 months

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

October 2019

Learning curve required but excellent product

Central Reach customer service team is great! They respond within 24 hours and always have great recommendations.

Pros

Once the system is set up as desired, it makes data collection and admin duties flawless.

Cons

It does take about a month give or take to go through the training and set the system as you desire.

Reasons for choosing CentralReach

As a small business owner, I preferred to pay one price per user as opposed to per client. They offered incredible features like having a comprehensive calendar/appointment set up, timesheets, billing and great support.

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