About SimplePractice

SimplePractice is a cloud-based mental health solution that helps wellness professionals automate processes related to managing client relationships via scheduling, payment processing, documentation and more. Key features include appointment reminders, claims management, initial assessments, self-service portal and compliance tracking.

Designed for small to midsize businesses, SimplePractice’s client portal lets users handle insurance claims, appointment requests, bill payments and messaging. It comes with a template library, which allows practitioners to handle therapy notes and share them with coworkers and patients, ensuring collaboration across teams. Additionally, the tool enables firms to access documents from mobile devices and track client progr...


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Supported Operating System(s):

Mac OS, Web browser (OS agnostic)

2,406 Reviews of SimplePractice

Average User Ratings

Overall

4.65 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(1,640)

1,640

4 stars

(699)

699

3 stars

(53)

53

2 stars

(8)

8

1 stars

(6)

6

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 2406 results

August 2019

Amanda from South Carolina Department Of Mental Health

Verified Reviewer

Company Size: 2-10 employees

Industry: Hospital & Health Care

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

4.0

Functionality

5.0

August 2019

Simple Practice saved me!

Truly a lifesaver. I feel like I am not a business person, but simple practice simplifies so many aspects of this.

Pros

I love all of the things that the developers decided to incorporate in this platform. You can upload your business documents, any documents relevant to your client records and so much more. I have created questionnaires that are specific to my practice so that I can gather data upfront and this prevents me from missing out on money. I love the integration for scheduling appointments, telehealth and billing and invoicing. If you want to streamline your practice, this is for you.

Cons

Clients cannot pay partial balances in their client portal yet, those payments have to be taken in the office.

Reasons for Choosing SimplePractice

Simple practice had many more needed features.

Response from SimplePractice

Replied August 2019

Amanda, thanks for your positive review. We're proud to give you the back office you need to run a professional practice. Please don't hesitate to reach out if there's any additional feedback you have. - Gillian from SimplePractice

March 2020

Drew from Adelman Psychological Services

Verified Reviewer

Company Size: 1 employee

Industry: Mental Health Care

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

4.0

Functionality

4.0

March 2020

Best system out there

I have had, by and large, an excellent experience with SP so far. I am very happy I signed on and really wish I had done this much sooner. Their customer support, in particular, has been very much appreciated. This is already enhancing my practice. Thank you!

Pros

There are many features that feel intuitive and allow you to nimbly move through the system handling different aspects of a client file. I also like how the system looks and that I can access it through the phone app. Also, it is a great value, especially when compared to other systems. Trust me, I tested them all out.

Cons

There are some pieces that feel clunky. For instance transitioning between the client side and the clinician side sometimes confuses me. Also, while the forms are customizable there have been some aspects I couldn't change. I also wish that you could use your own Stripe account with the system instead of needing to create a new one. It makes it difficult to track where my funds are at any given moment. Finally, when you open a note but abandon it, it leaves your task list. That can make it hard to track what notes need to be completed or remain unlocked.

Reasons for Choosing SimplePractice

Best value, best interface, and the client portal seemed the most seemless and professional.

April 2020

Anny from Gonell Psychotherapy Services, LCSW, PC

Verified Reviewer

Company Size: 2-10 employees

Industry: Mental Health Care

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

3.0

Value for money

5.0

Customer support

5.0

Functionality

3.0

April 2020

Simple Practice is simple, for the most part.

Very easy to use for simple tasks. Once you get into getting reports from insurance and writing/creating forms. There is a learning curve.

Pros

Price. It's very affordable compared to Therabill. In edition, they are able to transfer the client's list to their system.

Cons

Receiving ERA's. With some insurance, there are complicated forms to be emailed/scan/fax so it delays the receipt of ERA's. I wish they would simplify the process.

Reasons for Choosing SimplePractice

I like the simplicity and ease of use of Simple Practice. They provide good timely tech support and I am able to send text reminder at no extra costs.

August 2018

Jenni from Mental Health Care

Verified Reviewer

Company Size: 1 employee

Industry: Individual & Family Services

Review Source: Capterra


Ease-of-use

2.0

Customer support

4.0

Functionality

3.0

August 2018

Initial Pros and Cons

I am just getting started...I have high hopes yet!

Pros

**Note: I am very new to Simple Practice and I'm only three weeks in. What I like most about this is the idea that everything will be located all in one place. No paper files to lug around, reduced costs on printing paper and ink for intakes and informed consents, and I'm excited about having automatic appointment reminders for clients. I like that I can send clients the documents ahead of time so they don't have to spend 20-25 minutes when they first arrive filing out paperwork. We can get started right away. And I appreciate that I can customize the way I contact the clients as their individual preference (some want texts, some want voice messages).

Cons

Although I am fairly tech savvy (I'm the top end of the millennials), I have not found simple practice as user friendly as I had hoped. I have used many support options so far and find the in-person ones most helpful. While trying to create my current intake form into one of the forms and documents...I found it rather nightmare-ish. It was tedious and I felt like it took 10 times longer than it needed to. I was SO glad my 30 minute phone consult had given me the heads up to use the pre-existing template and just change every question so I didn't have to totally re-invent the wheel. I am SO glad the template already existed! But I still felt like I was using a chisel on stone. It felt tedious and painful. I'm glad that's over! Sometimes I get stuck on the calendar page and haven't yet found the button to default to the normal HOME setting so I have the sidebar. These are small things that I hardly ever have a hard time wasting time on..and yet I found myself not being able to get back there today multiple times. Not as user friendly as I hoped.

Response from SimplePractice

Replied August 2018

Jenni, we know you're just getting started with SimplePractice, and we also know there's a bit of a learning curve getting used to any software product. It's great to see that you're looking forward to being totally paperless! I'm also glad to see that you were able to connect with a SimplePractice team member to help you get your intake forms all set up. We offer unlimited live support - take advantage so we can get you up and running! Thanks for choosing SimplePractice and for joining our community - we're proud to support the vital work that you do. - Gillian from SimplePractice

March 2020

Janny from Condie Counseling

Verified Reviewer

Company Size: 1 employee

Industry: Mental Health Care

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality

5.0

March 2020

It really is simple

So far I really love everything simple practice offers. I love the daily reminders of my schedule. I love that everything is HIPPA compliant. I love how it is user friendly. I love the built in templates and the ease of being able to create any new electronic forms for clients to review and/or fill out. I love that I can also charge clients through the system and that it automatically transfers to my account. Overall this is an amazing system.

Pros

I love that they already have templates in this system that you can easily modify and make your own. It is very user friendly. Like any electronic software there is always a learning curve but I found this software to be straightforward and easy to navigate and figure out.

Cons

I have had some issues with the telehealth video sessions. I am not sure if this is related to the software or my wifi connection. I do not have many telehealth clients but so far I have had 2 sessions via video sessions and both times I had technical issues with being able to hear my clients or losing connection. However, I am not sure if this is software related or simply wifi issues. Also, being new into private practice it is pretty costly to have this software but I made the choice to have it before I started building a case load so I wouldn't have to deal with transitioning later on. I am glad I did that but I wish maybe they offered new practices some type of introductory rate knowing that many practices don't have a full case load right away.

Reasons for Choosing SimplePractice

It was much more easier for me to navigate and understand.