The current experience has been positive, especially after addressing numerous complaints and resolving issues. I hope the system continues to function this effectively. Working with [sensitive content hidden] has been a pleasure; he is qualified, intelligent, and an excellent support member.

The improvements made in their support team are noticeable. Previously, it could take days to receive a response to an email, but now their response time is significantly faster. This could be due to an increase in team members or perhaps more effective training and instructions for the team. Whatever the case, their support team has significantly improved and is now performing exceptionally well.

The stabilization of the system, we wake up everyday and waiting for what is the new issue we will find in Zoobook

We had a scheduled audit from the state. To ensure compliance with government regulations, we reached out to the customer support team of the system we use to request customization that would meet our specific requirements. They responded promptly and efficiently, even over the weekend, to ensure that all the necessary features were in place. Their support will be instrumental in helping us pass the audit and maintain compliance with government rules and regulations. I am highly satisfied with their service.

The team is fully cognizant of their actions and maintains a highly skilled customer service department that is consistently accessible and accommodating.

Thus far, everyone has been very supportive and friendly.

I have not transitioned to the new system I am in the process of implementing Zoobook services.

The trainer was patience and understanding

The transition from the old system used.

There have been ups and downs. I love [sensitive content hidden], he's been great but I don't think he has a clear understanding of what is ready to roll and what isn't. Training has been frustrating.

I love how colorful it is and the daily reminders.

The issues that we are having getting things implemented, getting staff trained, and everything costs extra. Definitely not a fan of that.

It has been a difficult roll-out. Zoobook has been good about adapting the program to fit what we need. They were the only software willing to make changes for our unique practice.

Web-based format Teams' willingness to adapt program to meet our needs

Difficult to set up - needs to be simplified Not yet able to get the reports I need