Action1 has saved us an incredible amount of time and money by providing a fantastic RDP / Remote monitoring suite.

One of the standout features, from my perspective, is the ability to swiftly connect to a remote desktop without requiring any additional tools or the hassles of user IDs and passwords.

I have found that the deployment of apps is particularly effective. It's great to be able to roll out software to our PCs here within minutes no matter where people are based.

Very fair pricing and simple to set up. The real-time updates in the GUI are impressive and there looks to be some rapid and useful development underway.

Their customer service was friendly and prompt when I enquired about subscription cost.

Tried the free trail and was impressed with what you could do.

AWESOME support and very quick to help. The cost is amazing!!!  The tool is easy to deploy and very easy to maintain.

Action1 has been extremely useful for getting our endpoints updated, both regarding Windows patching, and upgrading components for our CRM software suite, which went through a recent version upgrade.

The built-in script library is very useful as it means we can utilise extra functionality like local password resets, remote wipe etc. without needing to write our own scripts.

It has been really good, they are very attentive and want to help, the product is constantly improving and it just keeps getting better.

No IOS app to manage and remote into the devices, need to use a web browser, but remote desktop is really limited unless you have a mouse and keyboard connected to your Ipad.

This software is easy to setup and very cost effective for my client who is a non profit. Cost is perfect and the tool is amazing!!!  End to End ILM.

I think some of the information can be hard to find, or you have to drill down. For example finding if a machine has low disk space.

I like that I just had to install a piece of software on a server and it picked up all the PC's and servers and installed the software it needed on them.

Easy painless integration with current practices.

I love Action1's eqase of use, the tools available to us, and that I can quickly update any device on my network.

Primarily we were looking to improve our patch management for Windows updates and 3rd party software. Action1 does both of these functions wonderfully.

The cost and ease of use made it a good fit for our non profit to get started with and RMM solution.

The first 100 endpoints are free so evaluating in your environment can be at a scale that reflects a real use case. If you only need 100 or less then you get a great tool for free.

Really easy to use, all cloud based so perfect for managing devices that are not all located in the same physical network, plenty of features and they keep adding some.

I appreciate the pricing and functionality of this software. It may be basic in comparison to other applications, but it does a good job with hardware inventory and software patch tracking.

Enter Action 1, a product which offers easy implementation and a quick learning curve with an unlimited duration trial. I was instantly intrigued and wondered if it would really be any good.

Action1 feels mature and solid. Numerous advanced features that you would expect from a high-cost solution.

Supports quicker maintainence of remote system compared to traditional methods while using action1 rmm.

The software updating feature is great and easy to use. It's easy to see what updates are needed and to approve and schedule them to run.

Able to install Windows updates (missing only). User friendly interface (UI).

The remote access seems a bit limited, for instance with no ability to transfer files.

It's a fantastic free tool for small businesses to make administrator's life easier. It's just brilliant, it allows me to inventory, update and remotely support users from my armchair.

I also was limited to one login for an administrator at first but that was opened up recently to more than one.

An Affordable and feature rich solution to Patch management.

Supports schedule based automated maintenance of servers and connected workstation. Very effective in remote desktop and unattended access.

On test deplyment the overall experience has been very positive. Good support when required and great it has some solid PowerShell under the hood.

I like that there are email motivations that I can set up to know what is critical and who has installed a software. Peace of mind is what I like the most, especially as a one person IT position.

It's sometimes difficult to find the report you are looking for in the reporting section. Some of them have names that don't really explain what info is on the report.

Patch management is where this product really excels. Inventory management is totally functional and based on what we've seen so far, they will continue to improve functionality and UI/UX rapidly.

This is particularly when our staff are no longer in the office all the time and are working from home.

The program is very easy to use and works like a charm. You can almost do everything that an IT need with it.

This is such a brilliant, cost effective tool that requires little to no setup and has given us the ability to resell a really fantastic experience to our customers.

The performance is poor and it suffers of latency compared to other software under the same conditions.

It is a great tool for remote support, the price point is very good, many features of more expensive packages.

The software is easy to use but if you need customer support is superb.

Excellent product, easy to use, fits perfectly with our team. I have already recommended it to several peers.

The fact it is free for personal use is great, and the web-based tool is reliable and simple to use.

With more and more of the workforce working remotely, innovative solutions have had to sprout up overnight. Zoho assist is an extremely easy to use out of box application that is also very affordable.

It contains a visual highlight which allows you to converse with generic help in seconds and keeps you stay in touch with the specialized group.

Love the simplicity of unattended access and the great pricing. Tons of value for a non profit.

The biggest advantage of zoho assist is that it helps us obatiaing better comminciation with our team.

I don't need unattended sessions and it was great to be able to opt out of this an therefore save money.

The biggest current drawback (and distinction from Teamviewer) is the lack of a VPN function in Zoho.

Worst feature, some infrequent connectivity issues.

My team and I love Zoho assist and use it daily for remote customer support and even training for our techs using the recording function.

The cost to use Zoho Assist is what drew me to the product. The ease of use and powerful options of Zoho Assist is what keeps me using it.

Great, Simple Product, Fantastic Integration with Zoho Desk.

The integration with Zoho Desk is amazing. It's really, REALLY nice to be able to trigger a remote session with the click of a button, directly from the ticket.

Easy to deploy, easy to use,  great features. My experience has been great.

Simple to use and organize. Lots of useful options, branding and api integration.

It is truly difficult for me to identify a weakness.

Great tools and amazing customer service. Whenever we have an issue, they are on top of getting it resolved.

Support in the early stages was great and a free extension to the free trial was amazing - it gave me a long evaluation time and as a result, I wouldn't go to any other provider.

I love the pricing, the layout of the website, the ease  of use, the many features and functions of the program.

I love how easy it is for us to connect with customers. I also love how easy it is for our customers to understand how to use it.

Good software and price  with choice good interface.

What I like most about it, is that the free version integrates with Spiceworks and it has a aesthetically pleasing GUI.

US Dollar

Action1 reinvents patch management with an infinitely scalable and highly secure platform configurable in 5 minutes that just works. With integrated real-time vulnerability discovery and automated remediation for both third-party software and OS, peer-to-peer patch distribution, and IT ecosystem integrations, it ensures continuous patch compliance and reduces security and ransomware risks – all while lowering costs. 

Action1 is certified for SOC 2/ISO 27001 and is trusted by thousands of enterprises managing millions of endpoints globally.

Action1 was founded by cybersecurity veterans Alex Vovk and Mike Walters, who previously founded Netwrix, which was acquired by TA Associates.

LongDescription

User Management

Application Management

Device Management

Activity Tracking

HIPAA Compliant

Real-Time Monitoring

Secure Login

Behavioral Analytics

Scheduling

Remote Monitoring & Management

Real-Time Notifications

Real-Time Updates

Activity Dashboard

Alerts/Notifications

Web Threat Management

Dashboard

Patch Management

Real Time Reporting

Monitoring

IT Asset Tracking

Third Party Integrations

Maintenance Scheduling

Email Alerts

Customizable Reports

Access Controls/Permissions

IT Asset Management

Automatic Patch Deployment

Task Scheduling

Policy Management

Approval Process Control

Remote Update/Installation

Threat Response

Event Logs

CPU Monitoring

Audit Trail

Security Auditing

Server Monitoring

Screen Sharing

Inventory Tracking

Unattended Access

Real Time Data

Network Wide Management

Two-Factor Authentication

Role-Based Permissions

Asset Tracking

Customization

Reporting & Statistics

Patch Testing

Deployment Management

Audit Management

Alerts/Escalation

IT Reporting

Reporting/Analytics

Usage Tracking/Analytics

Remote Access/Control

Summary Reports

Patch Prioritization

Automatic Scans

For MSPs

Multiple User Accounts

Inventory Management

Workflow Management

Application Security

Issue Management

Vulnerability Scanning

Compliance Management

Data Import/Export

Maintenance Management

Configuration Management

Data Visualization

Compliance Tracking

Remote Access & Monitoring

Single Sign On

IT Risk Management

Real Time Analytics

Uptime Reporting

Customizable Branding

Task Management

Threat Intelligence

Data Security

Vulnerability Protection

Vulnerability Assessment

Vulnerability/Threat Prioritization

Vulnerability Management

Backup and Recovery

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

Chat

51-200

201-500

501-1000

1000+

Action1

Live Online

Webinars

Documentation

Videos

Zoho Assist is a cloud-based remote support software designed for organizations of all sizes. The solution allows IT technicians to remotely support customers all across the globe. 

Key features of Zoho Assist include file transfer, concurrent sessions, remote print, chat, multi-monitor navigation, computer grouping, group-based access to technicians, robust security, user management and many others.

With multiple methods to initiate a session and no installation required at the technician's end, connecting to a remote desktop is pretty simple in Zoho Assist.

Zoho Assist offers you cross-platform remote support by allowing you to work on a remote desktop right from your browser. Rebranding options in Zoho Assist helps you to use your company's name, favicon, logo and a customized user portal. 

Zoho Assist has a forever-free plan as well as paid plans on a monthly subscription basis.

Surveys & Feedback

Session Recording

Video Chat

SSL Security

File Transfer

Diagnostic Tools

File Sharing

Real-Time Chat

Chat/Messaging

Remote Support

Session Transfer

Live Chat

Change Management

Problem Management

Incident Management

Multi-Channel Communication

Meeting Management

Collaboration Tools

Real Time Screen Sharing

Desktop/Browser Sharing

Free Trial (15-days): Fully functional with all features of paid editions.

Free Edition: Come with 1 Remote Support Technician license and 5 Unattended Computers. Remote control, chat, UAC compatibility and supports clipboard sharing. 

Paid Editions: 
Free Trial (15-days): Fully functional with all features of paid editions.

Free Edition: Come with 1 Remote Support Technician license and 5 Unattended Computers. Remote control, chat, UAC compatibility and supports clipboard sharing. 

Paid Editions: 

Remote Support 

Standard - starts at $12/month/technician (or) $120/year/technician. 
Professional - starts at $18/month/technician (or) $180/year/technician. 
Enterprise - starts at $28/month/technician (or) $288/year/technician. 
Unattended Access

Standard - starts at $12/month/25 computers (or) $120/Year/25 computers
Professional - starts at $18/month/25 computers (or) $180/Year/25 computers
Volume discounts available.

Action1 vs Zoho Assist

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