My institution purchased Altru for its strong philanthropy functions, and required all departments to use it. I use it for scheduling school outreach programs.

From what I can see, this software looks like it could be a great tool for some applications.

The interface is intimidating and confusing for my staff, and requires a lot of training to use.

The financial and revenue setup can be intimidating, since there's a general ledger behind all the sales and revenue transactions.

Altru has a wonderful feature of copying appointments and holding them for you to reschedule. I love how there is a database of clients and you can easily search for them.

I appreciate all of the options and customization that Altru offers. It's great for keeping track of tours, donations, events, ticket sales, etc.

We have been with Altru for over three years and in that time have seen constant improvement and updates to the product. Their support staff is the best I have ever seen with any software company.

Ease of use for an entry-level user. The system has an incredible ability to capture and relate data.

We now have the ability to get a true look at all the ways our constituents are interacting with our organization.

Because the Altru community is very responsive and the fact that the developers listen to the client's concerns, I am confident that Altru will become greater than it is now.

I think the navigation on Altru can be a bit tricky.

The two main issues I have is there is no exchange process, only a refund with a receipt. That is not exceptable in.

I love the amount that you can do on Altru and that it can all be done in one place.

Altru is direct and straight to the point. It has a places to include a lot of information which can be good for creating thorough profiles.

The canned reports aren't always easy to manipulate when downloaded while the queries can be difficult for those not using them on a regular basis.

For frontline staff, the user interface for ticketing is easy to use and very intuitive. Training staff is so much more pleasant with this software.

We are still learning which is great. The capacity of the system is rich.

I also really am impressed and appreciate the customer support. Since I'm fairly new to Altru, I have a lot of questions.

I enjoy the ability to navigate different ways to get the same result, it helps with training people who learn and think in different patterns.

Completely cloud based, and allows unlimited user licenses at no extra charge, so you can sell tick.

I also don't like how when you check in a group it automatically submits their payment (box is checked automatically). If you don't remember to uncheck it there is no way to undo it.

Sales Orders are too rigid - need to be able to edit and add appeal codes.

Altru is a very detailed system and it covers so many areas that have so many intertwining cogs that it can be difficult to navigate for some users and it can be a bit cumbersome.

I love that Altru is constantly receiving updates and that the customer service team really does listen to feedback from the customers.

My larger frustration is that Blackbaud's teams didn't seem to communicate with each other or take lessons learned when building different products.

I also think the customer service is wonderful and always available - which is great. I also really appreciate that the system is very intuitive.

As I mean it is great for the money if you are looking to have a tool to maintain unlimited accounts, but that is really the only true good aspect of it.

Some integration with on-line banking is not yet working well. Sometime the processing seems slow but this could be our internet.

It is a great all around management program for any organization.

When pulling results, it only pulls primary information and if the information is not loaded correctly, it can be a problem.

We have to pay them back and it can be very frustrating for them as they have to wait days for their funds.

We have been using Appfolio since 2011 and along with it's easy of use, it's customer service is amazing.

I love that they are keeping up on the time. It helps to have it at our fingertips no matter what.

NO notifications when an e-mail is unable to send.

The intuitiveness is remarkable and our time savings are significant. Amazing product, service and company.

I've overall enjoyed this system and surely don't know all the cool things it does. I appreciate any education on how to better leverage the tools it offers and how to do things more efficiently.

The accounting side can get confusing at times when there is a problem and we need to trouble shoot to find the solution.

It really helps keep everything in one place, organized and accurate. I love that they are always improving by upgrading or adding new features.

This causes havoc for us as some tenants with due dates other than the 1st get charged twice in the longer months.

I love how simple this system is to use. The text message abilities are great and probably the most used feature for us.

We are very happy with Appfolio. And happy with the effort from Appfolio toward continued improvement of their product.

I like the easiness of the software. The pricing is affordable, and the reports are easily accessible.

When there is a problem and I need to speak with someone, due to lack of video instructions, it is nearly impossible to do so.

I also like that every tenant I have now pays online where I never have to process a check or money order, so collecting rent each month is easy. It is a great system to use.

Our owner loves the ease with which we can give him reports and answer his questions on costs etc all the way down to the individual door level.

This program may be able to take you to the moon and back but if support is garbage, then the software is worthless for the user.

It has so many great features, especially integration with the tenants. We can do electronic leasing.

They are super friendly and always willing to help. The yearly customer conferences are great.

Responsive customer service. Good integration with collection service.

This is a very easy software to learn. Finding the information you need quickly is one of the best features to help with efficiencies in every job.

Integration with other software has been a challenge. Marketing reports are not as detailed as a result and that is a problem with larger properties where marketing data is entered by many.

Great user friendly program, very easy to navigate through all areas and I love the way everything is tied together when researching things.

The customer service is amazing. I am always called back usually the same day and they email information to help solve an issue prior to calling you.

The on boarding was great. The service I have had while we have had Appfolio has been top notch.

I love the ease of use of this software. It gives me so many options for reporting, investigating any issues, and my tenants love that they can pay online and request maintenance online as well.

Overall, I love the product and when I can get the assistance I need I am very happy. We aren't a huge company but we manage close to 300 doors, so we are respectable.

We love the reporting, the customer support, the owners love the reports. The ACH payment to owners is great.

AppFolio is very user-friendly, intuitive and thorough. And the customer service is awesome.

Cloud Based, very well thought out and designed, excellent search, good quality accounting, excellent only help.

It has been an excellent experience. It is easy to use, easy to train on, easy to export information.

I love being able to communicate with vendors  and assign the work orders to them. Also residents love how user friendly the portal is.

The accounting or the processes are sometimes weird. If you do not follow them, you end up in trouble.

Later down the line they must've restructured their support team and it's been terrible.

The ease of navigation and the functions available make my job easier. I love that my company is taking on more and more aspects of this great software little by little.

There are management level approvals that are in place before a check is issued which would eliminate fraudulent activity from happening.

Easy to use, on the cloud, has everything you need to run a RE business, from payments to ticketing to accounting. Love the PayNearMe integration.

US Dollar

Blackbaud Altru is a cloud-based membership management solution that includes tools to manage ticketing and admissions, cultivate a membership database, convert ticket buyers and visitors, run merchandise, and much more. Designed specifically for cultural organizations to include general admission organizations, museums, zoos, aquariums, gardens, and science centers, Blackbaud Altru provides a 360-degree view of your visitors, members and donors to better identify behaviors and increase revenue.

Blackbaud Altru’s dashboard provides users with a comprehensive overview of their supporters, members and donors and provides data on attendance, membership activity, donations, and more. Users can track activities such as membership renewals, upgraded memberships, dropped memberships, and more using graphical reports. The cloud-based platform facilitates online, mobile, and in-person membership and ticket sales and also allows users to sell merchandise and track inventory. 
  

LongDescription

Electronic Payments

Customizable Reports

Activity Tracking

Ad hoc Reporting

Attendance Tracking

Calendar Management

Gift Shop POS

Dashboard Creation

Ticketing

Grant Management

Membership Management

Event Ticketing

Email Management

Activity Dashboard

Event Management

Visitor Registration

Inventory Management

Real-Time Analytics

Committee Management

Recurring/Subscription Billing

Document Storage

Dues Management

Access Controls/Permissions

Credit Card Processing

For Nonprofits

Attendance Management

Communication Management

Registration Management

Customizable Fields

Member Database

Data Import/Export

Contact Management

Mobile Access

Fundraising Management

Event Scheduling

Forms Management

Email Reminders

Website Integration

Alerts/Notifications

Reporting & Statistics

Reminders

Volunteer Management

Customizable Templates

Receipt Management

Real Time Reporting

Customizable Branding

Contact Database

Customizable Forms

Third-Party Integrations

Donor Management

Campaign Management

For Museums

Payment Processing

Contribution Tracking

Season Tickets

Online Ticketing

Reserved Seating

Sales Reports

Ticket Brokering

Event Calendar

Ticket Reservations

Reporting/Analytics

Web browser (OS agnostic)

Contact Blackbaud for pricing information.

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

Chat

Self-Employed

2-10

11-50

51-200

201-500

501-1000

1000+

Blackbaud Altru

In Person

Live Online

Webinars

Documentation

Run your entire portfolio on one powerful platform. AppFolio’s intuitive and user-friendly experience gives your property management team the tools they need to provide excellent service to residents and owners. Whether you manage multifamily apartment complexes, single-family homes, or community associations, our software has everything you need to streamline and grow your business. 

AppFolio is a comprehensive, cloud-based property management software built to streamline and automate the key processes that keep your business thriving - from accounting to marketing & leasing to maintenance. Whether at the office or out in the field, your team always has access to the same data and reports so you can take control of your business and turn insights into action in minutes. And with the ever growing AppFolio Stack™ integration marketplace, you can connect your favorite property management solutions to AppFolio to boost your team’s productivity and run your business from a single system of record.


File Management

Lease Tracking

Tax Management

User Management

HOA Violation Enforcement

Application Management

Retail Leases

Property Management

For Investors & Traders

SMS Messaging

Templates

General Ledger

Fee Collection

Bank Reconciliation

Late Fee Calculation

Task Scheduling

Financial Management

Residential Inspections

Electronic Signature

Invoice Management

Transaction History

Portfolio Management

Rent Tracking

Customer Database

Commercial Inspections

Transaction Monitoring

Report Summary

Commercial Property Management

Template Management

Accounting

Email Templates

Self Service Portal

Audit Trail

Repair Estimates

Lead Management

Email Marketing

Online Payments

Property Database

Real-Time Data

Background Screening

Vendor Management

Maintenance Management

Tenant Tracking

Client Portal

Real-Time Notifications

Vacancy Management

ACH Payment Processing

Residential Leases

Add & Edit Photos

Video Support

Core (Residential): $1.49/unit/month, 
Plus (Residential): $3.20/unit/month, 
Max (Residential): $5.00/unit/month, 

Core (Commercial): $1.50/unit/month, 
Plus (Commercial): $3.20/unit/month, 
Max (Commercial): $5.00/unit/month, 

Community Associations: $0.85/unit/month. 

  Visit pricing plans & website for monthly minimum spends and other details.

Blackbaud Altru vs AppFolio Property Manager

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