Member365

RATING:

4.12

(33)

About Member365

Member365 is a cloud-based nonprofit solution for member-based organizations. Features offered within the platform include membership management, automated membership renewal, a member portal, event planning, email marketing, fundraising and more. Member365 provides members with a password-protected portal they can access across several platforms, including phones and tablets. From the portal, members can do a variety of tasks including renewing their membership, engaging in discussion forums with other members, managing their profile and registering for events. The integrated event management feature comes with a wide range of tools that organizations can implement at every step of the process. Users can set up web registrations and payments, manage attendanc...

Member365 Pricing

Contact us for 501C3 and Canadian charity pricing.

Starting price: 

$249.00 per month

Free trial: 

Available

Free version: 

Not Available

Member portal
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Member365 Reviews

Overall Rating

4.12

Ratings Breakdown

Secondary Ratings

Ease-of-use

4

Customer Support

4

Value for money

4

Functionality

4

Most Helpful Reviews for Member365

1 - 5 of 34 Reviews

User Profile

Cynthia

Verified reviewer

Food & Beverages, 51-200 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by the software vendor to submit an honest review.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed December 2018

All in one place

So excited they now have a chat function. We run our Member365 only with volunteers, and not all of them are that tech savvy, so it's great to have the extra help when you need it. Once it's set up, you are good to go.

PROS

Once you get the hang of it, this software helps manage the back-end of an organization. Make sure to take advantage of onboarding features.

CONS

It takes a bit of time to get used to all the features since there are so many of them!

Heeena

Performing Arts, 11-50 employees

Used weekly for less than 6 months

Review Source: Capterra
This reviewer was invited by the software vendor to submit an honest review.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed July 2022

Great customer service, all the features we needed for a price that worked

Fantastic. Member365 has reduced the amount of time we as a non-profit run entirely by a volunteer board need to spend on repeating tasks connected to membership management, so that we can do work that ADVANCES the organizations. With out previous software and others we considered, we had to create and use a lot of workarounds to make things happen, with Member365 we don't. Their dashboard and reporting makes it really easy to get a snapshot of the health of the organization and make projects and adjustments accordingly.

PROS

The customer service was fantastic. We had to move quickly to deploy a software for our needs and their team was readily available to make that happen. Whenever issues have arisen, they have been really quick to address them. When we had thought that functionality would be one way and it wasn't exactly that (because there was a misunderstanding on their team member's part), they were very quick to resolve it. I greatly appreciate how they acknowledge their mistakes if they happen and work to fix them asap. This is one of the only softwares that had the functionality we needed in terms of how we set up our memberships (with affiliate membership with unique logins available at a cost for employees beyond the primary person). I LOVE the fact that this software does not have to be integrated with website services. We have explicitly chosen to keep our membership management software separate from our website to have more creative control over our website AND so that a shift in website or software does not impact the other.

CONS

We wish the directory could be displayed differently. That being said, we have shared our requests with company and they are under consideration.

Reason for choosing Member365

Wild Apricot did not have the ability to do affiliate memberships (called seats in Member365) without deploying a more labour intensive workaround. We didn't want to have to use workarounds for common tasks.

Reasons for switching to Member365

Starchapter simply did not have the functionality that we needed. It was not easy to extend memberships, newsletters were hard to design, and more. We had to do SOO many workarounds to make it work for us. There was no easy way to do affiliate memberships (called seats in Member365).

Anette

Non-Profit Organization Management, 2-10 employees

Used daily for less than 2 years

Review Source
This review was submitted organically. No incentive was offered

OVERALL RATING:

1

EASE OF USE

1

VALUE FOR MONEY

1

CUSTOMER SUPPORT

1

FUNCTIONALITY

1

Reviewed December 2020

Member365 isn't worth your time or money!

PROS

I don't have anything good to say about this software.

CONS

This software consistently stalls out. I wait for 10 minutes just to create an invoice for membership renewal in this system. They are garbage. The [SENSITIVE CONTENT HIDDEN] told us that they can't fix our problem and have given up leaving us with garbage data. We are leaving. We asked them to download all of our data and they currently have no way to do that, that's awful! [SENSITIVE CONTENT HIDDEN] told us that we have to use the reporting within the system to pull out our data. The problem is that the reporting feature in Member365 isn't accurate at all. The system auto-archives contacts and it is difficult to pull them back into a lapsed or active status. DO NOT USE THIS COMPANY!

Reasons for switching to Member365

MemberClicks was garbage as well!

Vendor Response

Member365 welcomes feedback and constructive criticism as we find it a valuable tool to continually grow and improve our software for all our clients. In this case we feel that this review is inaccurate and unfairly represents the quality of our software and our organization. Many associations have different needs and requirements and sometimes we discover that Member365 is not the right fit. When Member365 is not the right fit, all data can be extracted using the tools available in Member365. We would also like to note that the Wisconsin EMS Association recently experienced a change in their team. Before this, Member365 was working well for WEMS and the organization agreed to have a written case study celebrating our success, which was finalized and approved. We are disappointed to see WEMS leave Member365, but do understand that we are not the right fit for everyone.

Replied January 2021

Tim

Music, 2-10 employees

Used monthly for more than 2 years

Review Source: Capterra
This reviewer was invited by the software vendor to submit an honest review.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed March 2023

How Member365 Streamlined Membership Management for Collective Music Nation

Member365 and the team have been nothing but exemplary and we are looking forward for years and years of working with Member365.

PROS

Some of Member365 most impactful features include its ability to automate renewal membership, and enable secure PCI compliant payment processing . The easiness for members to register without needing to remember their password.Integration with current business processes was helpful with Member365's helpdesk.

CONS

There isn't anything that we have used that wasn't awesome for our purpose. The items we haven't used yet are because we are not ready for them yet but they look great.

Reason for choosing Member365

After talking to the owner, his values matched with ours.

Dalyce

Verified reviewer

Non-Profit Organization Management, 2-10 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by the software vendor to submit an honest review.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed July 2022

Member365 Helps Us Succeed

I have been extremely satisfied with Member365.

PROS

Member365 was easy to use and the onboarding team was excellent with helping us set up our integrate and execute!

CONS

I wish there were some additional features in the eBlast, especially to be able to set a time for distribution and more features that other third party providers have. It would be nice to see an upcoming more modern-looking platform and membership portal eventually. Also, it would be nice if M365 partnered with MySpreadshop or other merchandise third party vendors, so we can cut bac on using other third party companies.[SENSITIVE CONTENT]

Reason for choosing Member365

more robust and provided more of what we need to effectively run our membership platform.

Reasons for switching to Member365

Not robust enough to suite our needs