Member365

RATING:

4.2

(37)

About Member365

Member365 is a cloud-based nonprofit solution for member-based organizations. Features offered within the platform include membership management, automated membership renewal, a member portal, event planning, email marketing, fundraising and more. Member365 provides members with a password-protected portal they can access across several platforms, including phones and tablets. From the portal, members can do a variety of tasks including renewing their membership, engaging in discussion forums with other members, managing their profile and registering for events. The integrated event management feature comes with a wide range of tools that organizations can implement at every step of the process. Users can set up web registrations and payments, manage attendanc...

Member365 Pricing

Contact us for 501C3 and Canadian charity pricing.

Starting price: 

$279.00 per month

Free trial: 

Available

Free version: 

Not Available

Member portal
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Member365 Reviews

Overall Rating

4.2

Ratings Breakdown

Secondary Ratings

Ease-of-use

4

Customer Support

4.5

Value for money

4.5

Functionality

4

Most Helpful Reviews for Member365

1 - 5 of 37 Reviews

User Profile

Dalyce

Verified reviewer

Non-Profit Organization Management, 2-10 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by the software vendor to submit an honest review.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed July 2022

Member365 Helps Us Succeed

I have been extremely satisfied with Member365.

PROS

Member365 was easy to use and the onboarding team was excellent with helping us set up our integrate and execute!

CONS

I wish there were some additional features in the eBlast, especially to be able to set a time for distribution and more features that other third party providers have. It would be nice to see an upcoming more modern-looking platform and membership portal eventually. Also, it would be nice if M365 partnered with MySpreadshop or other merchandise third party vendors, so we can cut bac on using other third party companies.[SENSITIVE CONTENT]

Reason for choosing Member365

more robust and provided more of what we need to effectively run our membership platform.

Reasons for switching to Member365

Not robust enough to suite our needs

Heeena

Performing Arts, 11-50 employees

Used weekly for less than 6 months

Review Source: Capterra
This reviewer was invited by the software vendor to submit an honest review.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed July 2022

Great customer service, all the features we needed for a price that worked

Fantastic. Member365 has reduced the amount of time we as a non-profit run entirely by a volunteer board need to spend on repeating tasks connected to membership management, so that we can do work that ADVANCES the organizations. With out previous software and others we considered, we had to create and use a lot of workarounds to make things happen, with Member365 we don't. Their dashboard and reporting makes it really easy to get a snapshot of the health of the organization and make projects and adjustments accordingly.

PROS

The customer service was fantastic. We had to move quickly to deploy a software for our needs and their team was readily available to make that happen. Whenever issues have arisen, they have been really quick to address them. When we had thought that functionality would be one way and it wasn't exactly that (because there was a misunderstanding on their team member's part), they were very quick to resolve it. I greatly appreciate how they acknowledge their mistakes if they happen and work to fix them asap. This is one of the only softwares that had the functionality we needed in terms of how we set up our memberships (with affiliate membership with unique logins available at a cost for employees beyond the primary person). I LOVE the fact that this software does not have to be integrated with website services. We have explicitly chosen to keep our membership management software separate from our website to have more creative control over our website AND so that a shift in website or software does not impact the other.

CONS

We wish the directory could be displayed differently. That being said, we have shared our requests with company and they are under consideration.

Reason for choosing Member365

Wild Apricot did not have the ability to do affiliate memberships (called seats in Member365) without deploying a more labour intensive workaround. We didn't want to have to use workarounds for common tasks.

Reasons for switching to Member365

Starchapter simply did not have the functionality that we needed. It was not easy to extend memberships, newsletters were hard to design, and more. We had to do SOO many workarounds to make it work for us. There was no easy way to do affiliate memberships (called seats in Member365).

Anonymous

2-10 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

1

EASE OF USE

1

VALUE FOR MONEY

1

CUSTOMER SUPPORT

1

FUNCTIONALITY

1

Reviewed September 2022

Not recommended for ANY association to use.

The overall experience was the most unprofessional experience for any association to have. Between their [SENSITIVE CONTENT] and other team members, the company is around 10 or so people, no one was supportive, helpful, and refused to fix many programming issues. This caused massive issues with our membership management. There is zero integration with other products. Functionality that they said was on their roadmap has never been implemented in years.

PROS

The user interface is nice looking and appears easy to learn. Their price point is at a mid-tier level for association budgets.

CONS

All of the functionality is broken. This system has many software/ programming issues that their team is unable to fix. Their sales representatives claimed it could handle different membership tiers, our membership, etc. Their team was unable to provide solutions to support tickets. Since implementation, we submitted around 50 to 60 tickets due to system glitches, issues, and software problems. Their team would answer support tickets but only to delay any real solution.

Reason for choosing Member365

We thought it would be better overall, but it was a terrible experience.

Reasons for switching to Member365

We thought the system was more user-friendly and had a few more features, but the number of issues with programming and functionality caused it to be a bad switch.

Vendor Response

While we appreciate that reviews can be left as anonymous, this particular review is not reflective of Member365 and doesn't allow us to open dialogue focused on solutions with the organization who has submitted it. We take great pride in our product and the quality of service & support that comes with it. This is reflected in many of our reviews where clients have indicated they are happy with the product capabilities and the responsiveness and help received from our support team. We encourage the individual who left this review to get in touch with us so that we can have a meaningful discussion. Our door is always open to feedback - the good, the bad and the ugly!

Replied October 2022

Faye

Education Management, 2-10 employees

Used daily for less than 6 months

Review Source: Capterra
This reviewer was invited by the software vendor to submit an honest review.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed February 2024

Wonderful membership management platform!

We manage multiple groups and have used different membership platforms and Member365 is hands down my favorite. While it has a lot of features and can be daunting when you first start, it is very user friendly and intuitive. We've only run into a few issues where we couldn't do what we needed to, but there was always a workaround. The entire team, from support to implementation to customer service, is knowledgeable, friendly, and responsive. Highly recommend Member365!!

PROS

I am in M365 daily and absolutely love how user friendly it is. I can pull reports quickly, walk a member through their account easily, and navigate through the platform with ease. If I can't figure out how to do something, the Knowledge Base and customer support are top notch.

CONS

I wish we were able to import or backdate courses our members have taken prior to using Member365. This would be helpful for better historical records.

Reason for choosing Member365

Price was a big factor, especially as a non-profit organization. Another big consideration was the learning management feature-- we are a group focused on education and offering courses, so this was one of the major features we needed.

Reasons for switching to Member365

Our former database was not user friendly and we could not run custom reports easily.

Noah

Non-Profit Organization Management, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed August 2023

Pacific Horticulture and Member365

My experience with Member365 was wonderful, from the onboarding to the level of support for anything I needed. The system is well designed, well thought out, and very user friendly. I very much enjoyed Member365, coming from an antiquated CRM, that was definitely not user friendly and intuitive.

PROS

The ease of use and setup was fantastic, but, the one think that I like the absolute most about Member365 is their dedicated support staff. I knew that I was always just an email or a live chat away from getting the help that I needed.

CONS

The inability to have a single sign-on compatible with our website to integrate CRM and website functions under one sign-on for members.

Reason for choosing Member365

Cost and overall ease of use and expandability.

Reasons for switching to Member365

DonorPerfect no longer worked for our Membership Driven CRM needs