All in one place

So excited they now have a chat function. We run our Member365 only with volunteers, and not all of them are that tech savvy, so it's great to have the extra help when you need it. Once it's set up, you are good to go.

Pros

Once you get the hang of it, this software helps manage the back-end of an organization. Make sure to take advantage of onboarding features.

Cons

It takes a bit of time to get used to all the features since there are so many of them!

A mixed bag

Member365 replaced a completely archaic and inadequate system for us, and in that sense is a major step forward in analytics, event management and most reporting. We were aware of some limitations when we selected it, but were surprised by others once we got deeper into the implementation. It works well as long as it fits your processes. We have found work arounds for most challenges, but be aware that compromises may be necessary unless your operations match its functions closely. The limited customization in some functions needs expansion. It is important that a potential client request detailed custom demonstrations of how THEIR business can be accommodated within M365. If you expect a highly user-customizable experience, this product may not be for you. Support is generally responsive within a reasonable time frame, and usually helpful. However, at times (including with the Directory issue referenced above) it seems as though not everyone knows what is going on, and they are hesitant to offer timelines for "repairs" or new features. They DO make regular software updates, and have rolled out a couple of helpful new features in the year we have been using it. Overall, Member365 appears to be a system written and supported more by programmers/technical staff than by people with real-world experience running associations. It is a decent product at a realistic price for many non-profits, and hopefully it will mature further as new features are added.

Pros

The events module in particular works well for almost all of our event registration and activities. It lacks complex calculation abilities, but generally work arounds can be found. In general it is a good system for a reasonable price. The user interface is attractive and offers good customizable options for communicating with members. The membership options are generally sufficient, although designed in a somewhat odd way. Buyers need to dig deep during the evaluation stage to be certain its limitations are acceptable.

Cons

The level of user customization could be improved in order to better reflect the nature of each organization's operations. Also, some data is stored with the individual's specific membership, RATHER than with the member themself. So for example, the "member since" date will change if the membership type is changed; that's not helpful when tracking an individual's history with the organization. Their search engine is rather odd, looking at members' names as well as street addresses - so a search for a last name of "Wood" also returns a long list of members who live on "Woodlawn Street" or in "Woodfin, NC". The reporting is usually adequate, and customized lists can be generated. But if a company considering this product needs any very complex or detailed lists, ask for a demo of the SPECIFIC detail needed. For example, we have to combine two exported spreadsheet lists to get websites included; some reports do not include them. Most disturbingly, without notice to their clients Member365 turned off the display of opted-in personal information in the online Membership Directory, across their entire platform. This was apparently in response to the spring 2018 change of European privacy regulations. However, most of our members do not HAVE "organizational" info to display, and this step made our Directory useless. Apparently many clients objected, and in short order M365 promised a restoration "soon". It has been 3 months, and still no estimated date of restoration.

Member365 isn't worth your time or money!

Pros

I don't have anything good to say about this software.

Cons

This software consistently stalls out. I wait for 10 minutes just to create an invoice for membership renewal in this system. They are garbage. The [SENSITIVE CONTENT HIDDEN] told us that they can't fix our problem and have given up leaving us with garbage data. We are leaving. We asked them to download all of our data and they currently have no way to do that, that's awful! [SENSITIVE CONTENT HIDDEN] told us that we have to use the reporting within the system to pull out our data. The problem is that the reporting feature in Member365 isn't accurate at all. The system auto-archives contacts and it is difficult to pull them back into a lapsed or active status. DO NOT USE THIS COMPANY!

Fantastic customer service, great value!

Wonderful experience with Member365. They even waived the monthly fee for us during the covid crisis when we didn't know if we could move ahead or not. This was a tremendous help for us and much appreciated. This software provided everything we needed to run our membership organization in an efficient manner.

Pros

The customer service is outstanding. They are always available to speedily answer any questions I may have about signing up, setting up software, implementing and updating software.

Cons

I had many questions about setting up the software, but they were always there to answer them.

Member365 software gets better by the day, with new features being released every week.

One of the best things about the Member365 system is that the developers are continually working on updates, and they get released to the customers. Our organization uses this system at a high level, and every time we think "it would be really great if the system could do THIS"....a new update to the system comes out over the next couple of weeks to answer our prayers! So the system is very "fluid." The customer service has been a strength as well - the sales and technical teams have been in contact with us throughout the entire process, and are quick to answer concerns. They have rarely ever told us "that can't be done." They generally say that everything can be done, and they discuss as a team how to give us what we need. The software is pretty user friendly. After a week it is easy to become very familiar with the day-to-day aspects of the system. However the software is so robust that after three months we have yet to get into all of the features. Our most successful part of the software has been the Continuing Education (CE) portal. It took a few extra weeks to get exactly what we wanted, but it was worth it. Our members now enter their CE on their own, and it works very well. We have a lot of CE "rules" and the system manages everything as well as we had hoped. Our biggest hurdle has been getting the financial aspect of the software to align with our accounting needs - however the developers have been in daily contact with our accountant to ensure that the system ultimately gives us exactly what we need. This goes back to the "fluidity" of the system - if you need something, it can be created and added to the system at any time. You just have to ask!