Aplos vs Neon CRM
User Ratings & Reviews
Reviews are generated by real users. When reviewing a product, users are asked to assess the product’s overall quality, which includes assigning specific ratings for ease of use, value for money, customer support, and functionality.
Ease-of-Use
4.4 / 5
4.1 / 5
Value for Money
4.4 / 5
4.3 / 5
Customer Support
4.6 / 5
4.3 / 5
Functionality
4.2 / 5
4.2 / 5
Last Review Written
December 4, 2023
September 20, 2024
Pros/Cons
Pros
- The cost is very affordable compared to other products. The customer service and technical support are outstanding.
- I enjoyed the fact that it was user friendly. I enjoyed the affordable monthly fees based of organization size.
- Especially pricing and quality, also the vendor's after service is very nice so I think we are very satisfied with this product.
Cons
- I struggled to get a functional income statement by fund. Also, tracking purposes for audits, it didn't really track unrestricted, temp restricted, or perm restricted very well.
- I hate that I have reconnect my bank account on a monthly basis.
- I also find reporting to be a bit confusing. It is not intuitive...it sometimes takes several steps (that are not obvious) to get the report I need.
Pros
- The ease of use in all aspects - donation tracking, fundraising campaign setup and monitoring, reporting, etc. are so much appreciated after working for so long without that ease.
- We have only used the free version so we are hoping this is as great as we are expecting.
- It's a great product, you get access to so much support and a robust knowledge base filled with guides and training that will help a lot. It's intuitive and really friendly.
Cons
- NeonPay was a disaster, the reporting is horrendous, the fees don't add up, mysterious 'other' charges appear, if you have refunds, they are not properly accounted for.
- Read their 'comments' in their support center - eye opening. This is a dishonest company with poor support and a subpar product.
- The inability to email registrants for an event from the event registration page is unfortunate.
Pricing
Pricing Range
$
$
$
$
$
$
$
$
$
$
Product Demo & Screenshots
Product Demo
Advisor Recommendations & User Awards
FrontRunners
The top products based on usability and customer satisfaction, as rated by user reviews. Check out our full methodology description for more detail.
N/A
FrontRunners
2024
Advisor Recommendations
Our industry-specific advisors recommend products based on specific business needs. Connect with us to get your personalized recommendations.
28 Recommendations
N/A
Additional Info
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support and Training
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos
