AppFolio Property Manager vs SmarterSelect

RATING:

4.5

(1885)

AppFolio Property Manager has 1885 reviews and a rating of 4.54 / 5 stars vs SmarterSelect which has 233 reviews and a rating of 4.42 / 5 stars. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

Overall Rating
4.5 (1885)
4.4 (233)
Ease-of-Use
4.5 / 5
4 / 5
Value for Money
4.5 / 5
4.5 / 5
Customer Support
4.5 / 5
4.5 / 5
Functionality
4.5 / 5
4 / 5
Last Review Written
April 8, 2024
September 23, 2022
Pros/Cons
  • Pros

  • I love that they are keeping up on the time. It helps to have it at our fingertips no matter what.
  • The intuitiveness is remarkable and our time savings are significant. Amazing product, service and company.
  • Cons

  • We have to pay them back and it can be very frustrating for them as they have to wait days for their funds.
  • NO notifications when an e-mail is unable to send.
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  • Pros

  • Customer support is responsive and have gone through great lengths to identify issues and stress-test solutions, which is again greatly appreciated.
  • Fairly intuitive to use and it is easy to make changes.
  • Cons

  • The software is somewhat confusing and there seems to be glitches in the system.
  • I've had an issue with the reminder emails being sent directly to the spam folder but this may just be for our company.
Read all user reviews
Pricing Range
$
$
$
$
$
$
$
$
$
$
Product Demo
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FrontRunners

The top products based on usability and customer satisfaction, as rated by user reviews. Check out our full methodology description for more detail.

FrontRunners

2024

FrontRunners

2023

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Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos