VolunteerMatters vs Keela
User Ratings & Reviews
Reviews are generated by real users. When reviewing a product, users are asked to assess the product’s overall quality, which includes assigning specific ratings for ease of use, value for money, customer support, and functionality.
Ease-of-Use
4.6 / 5
4.3 / 5
Value for Money
4.7 / 5
4.4 / 5
Customer Support
5 / 5
4.5 / 5
Functionality
4.5 / 5
4 / 5
Last Review Written
June 25, 2024
July 25, 2024
Pros/Cons
Pros
- Our organization loves the ease of creating volunteer opportunities, the option for integrated background checks, and the ability to design the application as we need.
- It's user friendly and I was happy with the level of support I received. They were ready to help when I needed it.
- Volunteer Matters works well to create awareness of volunteer opportunities with our organization. It was easy to learn how to administer, and their customer support is very good.
Cons
- There is no option to bulk delete shifts if there has been a schedule change in our programming.
- It was a little hard to transition information over from our old system, but even that was at no fault of the program.
- There has been no 'kiosk' option to check-in volunteers but I hear that changes are in the works.
Pros
- Most of all, I appreciate the helpful customer support. They answer questions in a timely fashion and have made the overall experience really good.
- I also like that there is the perfect amount of information displayed on the screen at one time. The software functions well, it is easy to enter data, and its lots of fun to generate reports.
- The integrations with Google are appreciated. The price, for a small budget non-profit like ours, is pretty good.
Cons
- I had a slight problem trying to import my old data on excel. It may have been "user error.
- A few features are a little hard to find, seems weird that e-blasts are under campaigns.
- Inability to connect offline recurring donations.
Pricing
Pricing Range
$
$
$
$
$
$
$
$
$
$
Product Demo & Screenshots
Product Demo
N/A
Advisor Recommendations & User Awards
FrontRunners
The top products based on usability and customer satisfaction, as rated by user reviews. Check out our full methodology description for more detail.
N/A
FrontRunners
2024
Advisor Recommendations
Our industry-specific advisors recommend products based on specific business needs. Connect with us to get your personalized recommendations.
N/A
N/A
Additional Info
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support and Training
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos
