VolunteerMatters vs Keela
User Ratings & Reviews
Reviews are generated by real users. When reviewing a product, users are asked to assess the product’s overall quality, which includes assigning specific ratings for ease of use, value for money, customer support, and functionality.
Ease-of-Use
4.6 / 5
4.3 / 5
Value for Money
4.7 / 5
4.4 / 5
Customer Support
5 / 5
4.5 / 5
Functionality
4.5 / 5
4 / 5
Last Review Written
June 25, 2024
July 25, 2024
Pros/Cons
Pros
- It's user friendly and I was happy with the level of support I received. They were ready to help when I needed it.
- Our organization loves the ease of creating volunteer opportunities, the option for integrated background checks, and the ability to design the application as we need.
- Volunteer Matters works well to create awareness of volunteer opportunities with our organization. It was easy to learn how to administer, and their customer support is very good.
Cons
- There is no option to bulk delete shifts if there has been a schedule change in our programming.
- It was a little hard to transition information over from our old system, but even that was at no fault of the program.
- There has been no 'kiosk' option to check-in volunteers but I hear that changes are in the works.
Pros
- I love the smart list feature to tease out certain profiles and get some statistics. Being able to store correspondence information is great, especially for sharing the information with staff.
- The customer service has been good, the platform offers a robust feature set with good customization.
- It is a great CRM for our needs. It has increased the ability to share contacts and all associated correspondence and information.
Cons
- I had a slight problem trying to import my old data on excel. It may have been "user error.
- A few features are a little hard to find, seems weird that e-blasts are under campaigns.
- Inability to connect offline recurring donations.
Pricing
Pricing Range
$
$
$
$
$
$
$
$
$
$
Product Demo & Screenshots
Product Demo
N/A
Advisor Recommendations & User Awards
FrontRunners
The top products based on usability and customer satisfaction, as rated by user reviews. Check out our full methodology description for more detail.
N/A
FrontRunners
2024
Advisor Recommendations
Our industry-specific advisors recommend products based on specific business needs. Connect with us to get your personalized recommendations.
N/A
N/A
Additional Info
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support and Training
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos
