Keela Software


 

Keela from Networks for Change is a cloud-based nonprofit management solution that helps small and midsize nonprofits manage projects and events, measure donor engagement and send notifications to volunteers and members. Keela offers customizable dashboards and inbox features for users to view their responsibilities and communicate with team members.

Keela's built-in CRM feature helps nonprofits build a centralized contact database, build contact profiles, store conversations and set communication priorities for contacts. Its donation management module helps organizations collect donations from regular members and new members, issue donation receipts and send autoamted thank you notes via email.

Keela also offers an email marketing tool that allows them to create and send promotional emails and event-related notifications to their supporters. The accounting system within Keela helps institutes to maintain financial records and manage monthly donations.

Keela is offered on an annual subscription basis which includes support via phone and email for its users.

 

Keela - Dashboards
 
  • Keela - Dashboards
    Dashboards
  • Keela - Contacts
    Contacts
  • Keela - Reports
    Reports
  • Keela - Reports
    Reports
  • Keela - Donations
    Donations
  • Keela - Reports
    Reports
Supported Operating System(s):
Mac OS, Web browser (OS agnostic), Windows 10

27 Reviews of Keela

 

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Software Advice Reviews (1)
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Showing 1-1 of 1

Louise from City in Focus
Specialty: Faith-Based Ministries
Number of employees: 2-10 employees Employees number: 2-10 employees

March 2018

March 2018

Keela - good value for Non-Profits

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Having come from a way too detailed older product this product is a breeze to use for the whole office.

Pros

Simplicity with out compromising on smartness. Connects events, mail, donation platform and data base together. Communication with donors is great.

Cons

Having to wait a while for future tweaks - in the pipeline though and that is hopeful. It’s a newish product so there is more to come!

Review Source
 
 
 
Showing 1-20 of 26


January 2018

January 2018

Just starting out using this software. Training and support has been excellent.

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Functionality

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It is a local solution to the start up charitable organization's database that is being created from scratch.

Pros

Easy to use. Easy to understand. Very centralized in its overview, especially relating to data and event management, which are the 2 modules currently being utilized.

Cons

Looks like some programming details (ie dates such as 01/10 or 10/01) still have some glitches which has been brought up with the programming team. there has been no follow up on this inquiry.

Review Source: Capterra

  Response: Networks for Change, Networks for Change Inc.

Date: February 2018

February 2018

 

We're sorry we didn't get back to you regarding that issue. We definitely understand how correctly formatting data for import can be a concern.
To help with this, we have updated our help center article to include specifics on what date formats can be used. Hopefully this will help to make things more clear: http://bit.ly/2Ee5e3Z - and don't hesitate to get in touch with us here if we can assist you: http://bit.ly/2H0UvvM

 


January 2018

January 2018

Its a great start. Customer Service is fantastic! and they are always trying to make updates

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Pros

Tagging feature is great. It really means you can reach out to volunteers in a variety of groupings. It is helpful to keep things organized

Cons

The custom fields is a work-in-progress. Right now there is no way to reorder them, and everything thats most needed for volunteering all gets grouped in "custom-fields" which is all the way at the bottom. Too much space is taken up on the top of the profile, for example spots for 2 addresses. Most people do not have a 2nd address so its just taking up valuable space, and my most important info is at the bottom of the page

Review Source: Capterra

  Response: Networks for Change, Networks for Change Inc.

Date: February 2018

February 2018

 

Thanks for your comments! Regarding the 2nd address, you can collapse this (or any other) section in the profile by clicking on it. We hope that makes things a little easier for you.
We'd like to hear more about your thoughts for re-ordering custom fields. Please get in touch with us here: http://bit.ly/2H0UvvM

 

Megan from Pure Existence Dance

January 2018

January 2018

Very easy to use and well put together software! The nonprofit I am part of is sincerely impressed!

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Value for Money

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Pros

I enjoy the project management and task feature. Being able to assign tasks to different members within my organization has been extremely beneficial. I also really enjoy having the contacts all in one place with tags to use to our benefit. So simple yet effective!

Cons

I love everything about this software, but the thing I enjoy least is the price. Since I have to choose something!

Review Source: Capterra
 

Fenny from Healthcare
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2018

January 2018

As someone who is not computer savvy, this is relatively straight forward and easy to use

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I enjoy the ease of making lists and organizing volunteers into various tags. I love that there is an interaction option as well as e-blasts!

Pros

I like that you can group volunteers with tags which makes organization and making lists a lot easier. I also like that there is an interaction option as well as the further option to explain what type of interaction it was.

Cons

I wish you could do searches with more than one tag just for ease of organization and making lists/databases.

Review Source: Capterra

  Response: Networks for Change, Networks for Change Inc.

Date: February 2018

February 2018

 

Great news! You can create Smart Lists with multiple tags using our Analytics feature. Just choose "Contacts that belong to the Tag(s)..." and enter your tags.
More details here: http://bit.ly/2nOIhOR

 

Raji from Spectra Helpline

January 2018

January 2018

Keela has significantly improved the way our team manages our current volunteers

Ease-of-use

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Value for Money

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Pros

It is easy to work through. Very user friendly. I like that you can have different tags for volunteers from different programs. It has the ability to send out blast emails and add pictures etc. which is great.

Cons

It would be great if we can do multiple filters for when we need to pull specific statistics. There are areas of improvement in regards to different options available under "interactions"

Review Source: Capterra

  Response: Networks for Change, Networks for Change Inc.

Date: February 2018

February 2018

 

Thanks for your comments! You can definitely build reports using multiple pieces of data in Keela. Please check out our Smart List feature for more details: http://bit.ly/2nOIhOR.
Re: interactions, we'd love to hear what you have in mind to improve this feature. Please get in touch with us here: http://bit.ly/2H0UvvM

 

Eleanor from MindLeaps

January 2018

January 2018

Very good

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Pros

User friendly interface, I like many features. The reporting is very good. The customer service is excellent.

Cons

Some features still seem to be missing/in development. The search function can be more comprehensive.

Review Source: Capterra

  Response: Networks for Change, Networks for Change Inc.

Date: February 2018

February 2018

 

Thanks for your feedback! We're always happy to receive suggestions on how to improve Keela.
Please get in touch with us so we can hear more about what you have in mind: http://bit.ly/2H0UvvM

 

Claire from SheJumps
Number of employees: 11-50 employees Employees number: 11-50 employees

January 2018

January 2018

Keela might not be perfect, but they will be soon.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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Pros

The auto-tax receipt option is fantastic and the rest of the platform makes it easy to create multiple regional email campaigns at once.

Cons

There needs to be a mobile option and also a way to get quick insights about how much money has been raised in a date range instead of having to export donations to get the info.

Review Source: Capterra

  Response: Networks for Change, Networks for Change Inc.

Date: February 2018

February 2018

 

We're excited to let you know that our mobile app is coming soon! The best way to be notified of new feature is to subscribe to our blog for updates.
For insights on your donations, you can easily create a Smart List for ""Donations that were donated between"" and add your date range. More details here: http://bit.ly/2nOIhOR

 

Evan from A Better Life Foundation
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2018

January 2018

Keela has been a fantastic tool in helping us manage our donors

Ease-of-use

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Great support. Easy and simple funcitonality.

Pros

The software is easy to learn and use. Very intuitive too. I also greatly appreciate the support team of keela. Quick to answer questions and make sure their clients succeed.

Cons

The email campaigns are not as functional as MailChimp but how can you compare when this is MailChimp's primary purpose.

Review Source: Capterra
 

Sarah from Adventure Risk Challenge

January 2018

January 2018

Keela's customer service and feedback is WHY we love Keela!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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Pros

We love the development teams commitment to improving. We've suggested things we'd like to see and really love the individual attention we get from our customer service representative.

Cons

Some features are not all the way there yet. For example, when searching someone's name, you have to type the whole name out; it can't recognize partial names.

Review Source: Capterra

  Response: Networks for Change, Networks for Change Inc.

Date: February 2018

February 2018

 

Thanks for your comments! Great news, you can now do partial name searches in Keela.
Please feel free to get in touch with us directly if you have more ideas on how to make Keela better: http://bit.ly/2H0UvvM

 

Chelsea from PacificSport Fraser Valley

January 2018

January 2018

Non-complicated UEX with fabulous customer service

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Value for Money
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Pros

Simplicity of design, amazing customer service team, always open to suggestions on how to improve the software

Cons

UEX could be more seamless navigating between the different panes and tools; contact list could be a bit "smarter"

Review Source: Capterra

  Response: Networks for Change, Networks for Change Inc.

Date: February 2018

February 2018

 

Thanks for your feedback! We're always happy to receive suggestions on how to improve Keela.
Please get in touch with us so we can hear more about what you have in mind: http://bit.ly/2H0UvvM

 

Kayla from Empowering Minds

January 2018

January 2018

Keela is helpful and a good way to keep organized.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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Value for Money
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Pros

Keela is a great qay to get information out quickly (eblasts) and see all contacts added by each individual in the organization.

Cons

I'd like to see the eblasts be more user-friendly. They always end up in junk mail as well.
Also, I'd like to see a way to single out groups of contacts or say, volunteer hours of contacts without having to add up individually to see how many collective hours there were in 2017.

Review Source: Capterra

  Response: Networks for Change, Networks for Change Inc.

Date: February 2018

February 2018

 

Thanks for your comments! You can definitely build reports using multiple pieces of data in Keela. Please check out our Smart List feature for more details: http://bit.ly/2nOIhOR.
Re: e-blasts, we're always happy to receive suggestions on how to improve Keela.
Please get in touch with us so we can hear more about what you have in mind: http://bit.ly/2H0UvvM

 

Kymberly from BAY AREA HOUSING CORPORATION

January 2018

January 2018

Keela has been great for our project management and keeping the team up to date.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Product Quality
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Value for Money
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Support

Managing Projects easily, creating fundraising campaigns that look good and track metrics, CRM integration.

Pros

It is so easy to use! From the project management to running fundraising campaigns and eBlasts we have been able to do things with little to no learning curve. Customer Support is top notch - I have gotten answers quickly and have been able to resolve any questions I had. The company is very responsive! The whole BAHC team LOVES Keela!

Cons

That there is no mobile platform and not as much customization as we'd like in the Donation Page, email Templates etc.

Review Source: Capterra

  Response: Networks for Change, Networks for Change Inc.

Date: February 2018

February 2018

 

We're excited to let you know that our mobile app is coming soon! The best way to be notified of new feature is to subscribe to our blog for updates.
Re: customizations, we're always happy to receive suggestions on how to improve Keela.
Please get in touch with us so we can hear more about what you have in mind: http://bit.ly/2H0UvvM

 

Angela from ANGARI Foundation, Inc.
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2018

January 2018

Great experience and meets many of our needs, but there's still room for improvement.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
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Quality
Value for Money
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Pros

The contacts database is great - it's easy to use, searchable, updates donations automatically, allows the team to stay up to date on who is assigned to the individual and events involving the individual. We used DonorPro at my previous place of employment, and it was more expensive and more complicated to use than Keela. Keela offers great value for it's database. Would love to connect to people's linkedin profiles and have pics, etc.

Customer support is excellent. I get answers to my questions quickly, and they are always happy to help.

Cons

Some functionality is still missing - when adding tags to new contacts, you need the option to check a bunch at once (almost everyone has more than one tag) as opposed to having to select each one individually.

We haven't used the campaigns option much as we are familiar with and like the options of MailChimp. It's great that we can import data from MailChimp; however, we make all of our templates and mailings on MailChimp because it has so much more to offer in design and customization than Keela's campaigns, which we find to be very basic.

There's also many features that I wish Keela had so that it could be a "one stop shop" for our needs. For example, a calendar that has deadlines and events on it for all to see that also connects with other parts of Keela so if there's an event on the calendar, this then becomes an automatic option for an "interaction" with those who attended; better syncing with Google Docs so that we can open and edit the docs in Keela versus having to download them or go to another webpage; ability to do/plan social media; and a Keela mobile app to access things on the go.

Review Source: Capterra

  Response: Networks for Change, Networks for Change Inc.

Date: February 2018

February 2018

 

We're excited to let you know that our mobile app is coming soon! The best way to be notified of new feature is to subscribe to our blog for updates.
Re: your other ideas for new features, we're always happy to receive suggestions on how to improve Keela.
Please get in touch with us so we can hear more about what you have in mind: http://bit.ly/2H0UvvM

 


January 2018

January 2018

The Keela platform, staff and corporate philosophy are the best!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Functionality
Product Quality
Quality
Value for Money
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Support
Pros

I like just about everything. Just waiting for iOS & Android support, then Features & Functionality gets 5 stars.

Cons

As above, just waiting for iOS & Android support, then Features & Functionality gets 5 stars. I communicate regularly with Keela personnel and they are aware of my request ;)

Review Source: Capterra

  Response: Networks for Change, Networks for Change Inc.

Date: February 2018

February 2018

 

We're excited to let you know that our mobile app is coming soon! The best way to be notified of new feature is to subscribe to our blog for updates.

 

Samantha from ALIES

January 2018

January 2018

Just what our organization needed.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Pros

Keela has helped us to organize our contacts and streamline processes. Donors, organization contacts, mailing lists etc. can all be managed in one place. Customer service and all communication with their staff has been very helpful and professional.

Cons

There are some features that we are hoping will be added or upgraded. The campaign tool gets the job done but isn't as customizable and user-friendly as we were used to with our previous program. We'd like to see the donation feature be more customizable as well.

Review Source: Capterra

  Response: Networks for Change, Networks for Change Inc.

Date: February 2018

February 2018

 

Thanks for your feedback! We're always happy to receive suggestions on how to improve Keela.
Please get in touch with us so we can hear more about what you have in mind: http://bit.ly/2H0UvvM

 

Julie from Amargosa Conservancy
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2018

January 2018

Very happy with switch to Keela, looking forward to updates and new features.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
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Product Quality
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Value for Money
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Support

I've been able to bring in other team members - employees and board - and enable them to use the software. As a result, we have increased our interactions and followups with donors. We get receipts out in a more timely manner. Also our online donations have become much simpler - both for the donor and for our record keeping and payment processing. Recurring donations are so much easier now.

Pros

It's simple and clean, and doesn't require developer skills. All the basic features you need are there. I wish it had been around when I was first looking for a CRM. Keela would have been a great way to learn what needed to happen and I could have set up our system much faster and easier.

Cons

There are still some major features and customizations missing, though from talking to support (which is very good), I have heard that some of these missing features will be coming soon. Otherwise, I only have minor complaints about moving around in the software, and some minor glitches with certain things not working - for example when I sort donations by date from within a profile, it sorts them - but not by date. There seems to be no rhyme or reason to the way it sort. But, no big deal.

Review Source: Capterra

  Response: Networks for Change, Networks for Change Inc.

Date: February 2018

February 2018

 

Thanks for your feedback! You should be able to sort donation dates in Keela in chronological order - we'd like to look into this with you.
Please get in touch with us here: http://bit.ly/2H0UvvM

 

Gina from Spectra Helpline
Number of employees: 11-50 employees Employees number: 11-50 employees

January 2018

January 2018

I love Keela! is very organized, efficient and user friendly. I wouldn't use any other program

Ease-of-use

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Value

Saving Time, organizing how we manage our volunteers

(I would suggest at Social Services to your industry category as it isn't there and thats what we do.)

Pros

Visually appealing: good use of colour to organize categories and make it easy to find, images that help identify what category has what information. I had A.D.D and so many websites or programs are so text heavy and overwhelming and everything is shouting at you at the page to notice it. This program is superior in its use and look.

User Friendly: I got the hang of the program easily. It is very detailed and easy to use. I like the fact I can email a volunteer and all the staff can see the email thread between us both. That is very convenient. My favorite is the interactions page. As I can see if there is a LOA posted, or if the volunteer only wants to volunteer in one program and not another. I am able to find out what is going on with the volunteer without reaching out to each one or calling a staff member as we all post our interactions in there. It saves me a lot of time and any program that can offer that is aces in my book

Cons

I wish Keela could create a software program for inbound and outbound calls. The program currently being used is "iCarol" which is a great program, however it would be great to have another software option. Once upon a time Bell was the only company to monopolize the phone industry...now there are several ...

Removing a volunteer: It is frustrating categorizing volunteer as "inactive" as they still show up with all the active volunteers, which clogs up the page. If you had a separate page as inactive (so they wouldn't show up with the active volunteers) that would make a MASSIVE difference. As volunteers honor their commitment and leave .. so we have A LOT of inactive volunteers with the active volunteer

Review Source: Capterra

  Response: Networks for Change, Networks for Change Inc.

Date: February 2018

February 2018

 

Thanks for your feedback! We're always happy to receive suggestions on how to improve Keela.
Please get in touch with us so we can hear more about what you have in mind: http://bit.ly/2H0UvvM

 


January 2018

January 2018

Bit of a learning curve, but user friendly - excellent support and service

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Functionality
Product Quality
Quality
Value for Money
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Support

Brings our team together on items we are working on independantly and collectively. Helps to provide a systemized approach to getting information out to customers and donors. Helps to organise tax receipts and track donor funding. Helps us to organise our members into categories they feel comfortable working in

Pros

1) Dashboard - customizable for our social enterprise/Charity
2) Cloud based, allowing more mobile/rmote access for our team members
3) Pricing - fairly reasonable
4) Tags - customizable
5) Donations - easy to track and issue recipts
6) Tasks and Projects - easy to track - provides accountability for team members (reduces redundant follow-up
7) Customer service and technical support - willing to work with an organisation to help improve (maximize) use of features

Cons

1) eBlast templates need to be more user friendly for custom uploads - (organisation branding)
2) Pricing - there needs to be a mid-tier pricing for the 2500 contact range - 1000 is too small for our organisation, and it will take 2-3 years to get to 5000 as we build - while building, we need to watch costs closely
3) Though easy to use once familiar with the programme, it can be a learning curve: more on-board training needs to be assigned as part of the package price.
4) Drop down menus from top right could be expanded and more explicit - some items could be buttons instead of items in a drop down.

Review Source: Capterra

  Response: Networks for Change, Networks for Change Inc.

Date: February 2018

February 2018

 

Thanks for your feedback! We're always happy to receive suggestions on how to improve Keela.
Please get in touch with us so we can hear more about what you have in mind: http://bit.ly/2H0UvvM

 


January 2018

January 2018

Pretty good. See necessary changes.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Product Quality
Quality
Value for Money
Value
Support
Pros

Great Data storage ability and large group communication advantages. Colourful display and easy editing features.

Cons

In tag selection it constantly skips one removed from desired selection.it is difficult to alter irder if custom features section .

Review Source: Capterra

  Response: Networks for Change, Networks for Change Inc.

Date: February 2018

February 2018

 

Thanks for your feedback! We'd like to hear more about the issue you're seeing with tags. Please get in touch with us here: http://bit.ly/2H0UvvM

 

Leigh from Fawkes + Holly

January 2018

January 2018

Keela has been highly responsive and quick to evolve to meet the practical needs of its customers.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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Quality
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Support
Pros

I like the simplicity of Keela however, it's important to point out that the simplicity doesn't compromise how useful the tool is. They've stripped down the CRM model to make it exactly what fundraisers at small and medium size charity need and got rid of all the extra widgets that just make tracking donor data unnecessarily complicated.

We have also greatly appreciated the quick response time of the support team. Multiple features that we have suggested would be useful have shown up in new iterations of the product and the team regularly checks in with us to make sure that we are happy.

Cons

The dashboard isn't the best. I would appreciate being able to customize it to be able to see the information that is important to you at a glance.

Review Source: Capterra

  Response: Networks for Change, Networks for Change Inc.

Date: February 2018

February 2018

 

Thanks for your feedback! We are planning to make some improvements to the dashboard and we'd love to hear your ideas. Please get in touch with us here: http://bit.ly/2H0UvvM