VolunteerMatters vs VolunteerMark
User Ratings & Reviews
Reviews are generated by real users. When reviewing a product, users are asked to assess the product’s overall quality, which includes assigning specific ratings for ease of use, value for money, customer support, and functionality.
Ease-of-Use
4.6 / 5
3.9 / 5
Value for Money
4.7 / 5
4 / 5
Customer Support
5 / 5
4.5 / 5
Functionality
4.5 / 5
3.6 / 5
Last Review Written
June 25, 2024
August 26, 2022
Pros/Cons
Pros
- It's user friendly and I was happy with the level of support I received. They were ready to help when I needed it.
- Our organization loves the ease of creating volunteer opportunities, the option for integrated background checks, and the ability to design the application as we need.
- Volunteer Matters works well to create awareness of volunteer opportunities with our organization. It was easy to learn how to administer, and their customer support is very good.
Cons
- There is no option to bulk delete shifts if there has been a schedule change in our programming.
- It was a little hard to transition information over from our old system, but even that was at no fault of the program.
- There has been no 'kiosk' option to check-in volunteers but I hear that changes are in the works.
Pros
- This was an amazing investment into our program. It is incredibly user friendly and easy to transition to from the old system.
- Overall, my experience with VolunteerMark has been fantastic. We like the system and will continue to use it.
- I do like the user friendly interface when interacting from a laptop or computer. I think most items are very intuitive and like the customization that can be done for each each event and shift.
Cons
- It was difficult for me to set up in the way that I needed and there were so many weird bugs that were alarming.
- A non-profit that I'm advising was having trouble keeping track of all their volunteers and "who was doing what and when.
- My graphics/logos have a somewhat distorted appearance. Volunteers have expressed they are not able to sign up for multiple shifts at one time- they have to sign up for each one individually.
Pricing
Pricing Range
$
$
$
$
$
$
$
$
$
$
Product Demo & Screenshots
Product Demo
N/A
Advisor Recommendations & User Awards
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Advisor Recommendations
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Additional Info
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support and Training
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos
