VolunteerMark software


14 reviews(4.5/5)
14 reviews(4.5/5)

VolunteerMark is a cloud-based volunteer management solution that helps businesses to manage their interactions with volunteers. The solution also offers integrated functionality for charity event planning.

Volunteers can access the solution via Facebook, Google, or LinkedIn.Organizations can communicate with, schedule and report on volunteers. The solution can send SMS messages and emails to volunteers, track attendance and hours and more. The solution helps in volunteer recruitment as users can share volunteer opportunities across the solution’s native volunteer network, as well as email marketing campaigns and social media networks.

VolunteerMark helps users measure progress through real time analytics. Additionally, it offers features like multiple administrators, data migration support, custom fields and tags. Services are offered on a monthly subscription basis that includes support via phone, email and through an online knowledge base.

Supported Operating System(s):
Mac OS , Web browser (OS agnostic) , Windows 8

14 Reviews of VolunteerMark

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  • Verified Reviewer

    Number of employees: 11-50 employees

    September 2018

    VolunteerMark is good for some but not for everyone

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    I appreciate their years of service and prompt/helpful customer support.

    Pros

    Their customer support is hands down their best feature. They also did a lot of work to make the platform work for our organizations needs. Unfortunately, to no fault of their own, we just need out of the system that they cannot provide due to other client's needs.

    Cons

    The reporting tool does not report on the main things we need and also takes forever to load.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Hannah from Chico Animal Shelter

    Specialty: Animal Welfare

    Number of employees: 2-10 employees

    June 2018

    Making work so much simpler!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    This was an amazing investment into our program. It is incredibly user friendly and easy to transition to from the old system.

    Cons

    There were a few features that I would have liked to customize a little more to work specifically with our program.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Joe from Bok Tower Gardens

    May 2018

    We looked at the program, but decided to stick with another software

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    It would work for our special events, but did not work for our regular shifts.

    Pros

    They are still developing this software and work with their clients to keep making the program better. This software is great for organizations who have big projects that do not need specific skills or trainings to sign up to help with one day events.

    Cons

    It does not allow you to restrict volunteers from signing up for shifts they are not cleared to do. They are still a growing company and maybe that will change.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Jenn from WonderWe

    February 2018

    Friendly and helpful customer service. Quick and easy event set-up. Good reporting tools!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Saves me time and the hassle of trying to keep track of things on annoying spreadsheets and paper. Automation allows my volunteers to self manage, and I can better communicate with my volunteers and them with me. It's not easy to pull the trigger on software because it's an initial expense and everyone thinks they can save costs by doing it themselves, but once you use the software you realize that you're actually SAVING money by automating your processes. It makes the volunteers happier, improves retention and gives you time and sanity back to your day!

    Pros

    My favorite aspect of VolunteerMark is the customer support. They're easy to reach through chat and patiently walk me through my questions. They have a lot of FAQ, online tools and educational materials to help me not only with the software but practical volunteer management tips as well.

    I also appreciate the simplicity of the design. I don't have to hunt and find data because the interface is very user-friendly. I also appreciate that my volunteers have a lot of autonomy and can sign up for events on their own, which I can see and track. That alone has saved me so much time. Being able to see volunteer hours, which volunteers have signed up for what, and the ability to tag volunteers helps me match events quicker too. I will NEVER go back to spreadsheets and paper sign ups, that is for sure.

    Cons

    I don't have any major complaints. There are a couple of customized features I'd like, which I can get with the price plan a step up from what I have, but overall I'm happy with the software for what I use daily.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Tara from Marketing and Advertising

    Number of employees: 11-50 employees

    February 2018

    I rely almost entirely on volunteers. VolunteerMark definitely contributes to my team's success!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    It is a comprehensive platform for managing my events and volunteers.

    Pros

    There is so much to like about this software. It's user friendly for our volunteers. They can easily view and sign up for open positions and easy for my committee members to manage them and see at a glance where we are needing more help. We are also able to communicate directly through the platform. Many of our volunteers have to keep track and report their volunteer hours. VolunteerMark does this for them.

    Cons

    I like to work through problems myself which usually means starting with a FAQ page. There is not much to the FAQ page and definitely think it can be built up a little more.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Karyn from Laureate Academy Charter School

    Number of employees: 11-50 employees

    February 2018

    Love VolunteerMark!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    I love the ability to track volunteer hours!

    Pros

    I love the user friendly website and the ways I can track volunteer hours. I appreciate the customer support that is always available.

    Cons

    Sometimes parents have a hard time using the app. They get confused on whether they have to pay for an account or can become members on our team. They also say sometimes volunteer opportunities do not show up.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Jodi from The Genesis Project

    Number of employees: 2-10 employees

    February 2018

    VERY easy to set-up as a Volunteer Director! Volunteers find it very user-friendly !

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Affordable volunteer management system with easy-to-use sign up system for volunteers and user-friendly database for me as a Volunteer Director.

    Pros

    The simple sign-up system for volunteers and user-friendly database for my use as the Volunteer Director. The customer service availability via chat has been very valuable. The turn-around response via email is extremely fast!

    Cons

    My graphics/logos have a somewhat distorted appearance. Volunteers have expressed they are not able to sign up for multiple shifts at one time- they have to sign up for each one individually.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Joseph from Arkansas Rehabilitation Services

    Number of employees: 501-1,000 employees

    May 2017

    In all fairness, I am still new to the product so I have not formed a definitive opinion yet.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Clean website presentation.

    I have nothing else to add to this, but I am writing this out to meet the 100 character requirement. You should probably add this comment to the cons for my experience. I recommend removing the minimum character requirements here.

    Cons

    1. No phone based helpline. It makes getting assistance very cumbersome and tied to typing out questions in chat or via email. I believe this makes it harder to communicate the issues that need addressing.
    2. No way to enter events that have occurred in the past without technical assistance. This means I can't go back in time easily to capture volunteer events that happened prior to purchasing the software.

    Review Source: Capterra

    Response: VolunteerMark, VolunteerMark, LLC

    March 2018

    Hi Joseph, Thanks for your feedback. We have the Phone Support 5 days a week with your upgraded plan. After taking your feedback, we have added the support to enter the previous events without help from Customer Support. Please let us know anything else we can help you with.

  • Nicole from The HALO Foundation

    Specialty: Arts & Cultural

    March 2015

    Fantastic volunteer management tool for Nonprofits

    Ease-of-use
    Functionality
    Quality
    Support
    Pros

    The VolunteerMark team is always accessible. I can communicate my questions or suggestions. They truly want to help and make the product work for our organization. I love that all of our volunteer opportunities can be showcased online and that we can manage that easily.

    Cons

    There are a few enhancements that I know are in the works. For example, we would like to have a "Pending" option when a volunteer applies for a volunteer opportunity. This would allow the volunteer that we received their interest, but we are in the process of reviewing, interviewing them, etc. before we can actually "Accept" them in the volunteer role.

  • Sharyn from Consultant for Suncoast Aquatic and Nature Center

    Specialty: Other

    March 2015

    Volunteer Mark Exceeded our Expectations!

    Ease-of-use
    Functionality
    Quality
    Support
    Pros

    The People at VoluteerMark! Especially the founder who went out of his way to customize and make sure all of our needs were met and all of the obstacles and special circumstances could be accommodated.

    Cons

    Nothing that I can think of. The process was seamless and so easy to implement.

  • Maureen from Villa St. Francis

    Specialty: Healthcare & Hospitals

    March 2015

    Tamed our volunteer beast!

    Ease-of-use
    Functionality
    Quality
    Support
    Pros

    This product is very intuitive to learn and use, has good tutorials, and the support team is very responsive. The one stop "marketplace" for volunteers has been a great idea and useful to us and our volunteers. The blog's ideas on best practices and how to recruit, retain and inspire volunteers has been helpful to me as a volunteer coordinator.

    Cons

    It's hard to incorporate our older, non-computer literate volunteers.

  • Tara from Ronald McDonald House Charities of Kansas City

    October 2014

    Great Volunteer Management Tool for Organizations and Volunteers!

    Ease-of-use
    Quality
    Support

    VolunteerMark has taken the scheduling of volunteers to a whole new level for Ronald McDonald House Charities of Kansas City. They are great to work with, open to new ideas to improve their product and service, timely in addressing issues, and have new features that are introduced regularly. Our volunteers find it easy to use and our staff does as well. Switching to VolunteerMark has saved our organization time and money. The impact it has made on the Volunteer Program is evident just after a few short months of using VolunteerMark. It is easy to set up volunteer opportunities, keep track of volunteers and communicate with our volunteer base from the website. We are excited to see what great, new things VolunteerMark will continue to do in the future!

    Review Source: Capterra
  • Nicole from The HALO Foundation

    May 2014

    Makes it Easy for Volunteers to Help our Cause

    Ease-of-use
    Quality
    Support

    The HALO Foundation uses VolunteerMark to help our volunteers to easily get involved with our mission. As opportunities arise, we simply add the description of what help we need on VolunteerMark, and then share it in our newsletter and through our social media posts. So easy to communicate! Plus, it's user friendly for the nonprofit manager.

    Review Source: Capterra
  • Brent from The Call Kansas City

    March 2014

    VolunteerMark

    Ease-of-use
    Quality
    Support

    Before we partnered up with VolunteerMark, we found ourselves swamped in excel documents and sheets of paper. We tried to develop a scheduling software to alleviate the stress and problems, but nothing really worked. Then we met VolunteerMark and it was a life-changer. To be able to easily schedule, communicate and organize our outings and volunteers in one software application made everything so much easier and efficient. Just a great technology.

    Review Source: Capterra
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