About VolunteerMark

VolunteerMark is a cloud-based volunteer management solution that helps businesses to manage their interactions with volunteers. The solution also offers integrated functionality for charity event planning.

Volunteers can access the solution via Facebook, Google, or LinkedIn.Organizations can communicate with, schedule and report on volunteers. The solution can send SMS messages and emails to volunteers, track attendance and hours and more. The solution helps in volunteer recruitment as users can share volunteer opportunities across the solution’s native volunteer network, as well as email marketing campaigns and social media networks.

VolunteerMark helps users measure progress through real time analytics. Additionally, it offers features like m...


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Supported Operating System(s):

Mac OS, Web browser (OS agnostic), Windows 10

25 Reviews of VolunteerMark

Average User Ratings

Overall

4.12 / 5 stars

Ease-of-use

4.0

Value for money

4.0

Customer support

4.5

Functionality

3.5

Ratings Snapshot

5 stars

(12)

12

4 stars

(6)

6

3 stars

(6)

6

2 stars

(0)

0

1 stars

(1)

1

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 25 results

October 2018

Anonymous

Verified Reviewer

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

October 2018

Overall Platform Review

Pros

VolunteerMark is a wonderful tool for people who love to keep their volunteers organized. There are many functions and tools to use that make volunteer management much easier. I would recommend VolunteerMark to anyone looking to grow their volunteer base. The entire platform is also very easy to use which is a plus.

Cons

At this time I do not have any large concerns for the platform as a whole.

August 2019

Ren from Ronald McDonald House Charities of Central Texas

Company Size: 11-50 employees

Industry: Non-Profit Organization Management

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

August 2019

Using VolunteerMark to reserve volunteer groups

Overall, my experience with VolunteerMark has been fantastic. We like the system and will continue to use it.

Pros

VolunteerMark is functional and easy to use. We use the system to reserve and book volunteer groups for our Family Meal program. I like the ease with which volunteer groups can view availability and sign up for a volunteer date. The process is short, simple and quick. Another feature of the software that I like and it's not related to the software itself, but the system's tech support and customer service. There have been a couple of instances where I have made suggestions to the tech team to improve our end-users experience. Not only were they receptive to my suggestions, but the implemented them as well. Most recently, they created custom links for my organization within the system so volunteers could easily and quickly find the next available volunteer date. Previously, volunteers had to click through several informational pages to get to the calendars for availability. Now, they are directed straight to the calendars. It's been a great improvement.

Cons

The system is frequently revised and tweaked for improvements/efficiencies, etc., and I'm not always made aware that changes to the system have been made. I wish that the organization's software administrators were told when changes are made and what the changes are before users discover them on their own.

February 2018

Jenn from WonderWe

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

February 2018

Friendly and helpful customer service. Quick and easy event set-up. Good reporting tools!

Saves me time and the hassle of trying to keep track of things on annoying spreadsheets and paper. Automation allows my volunteers to self manage, and I can better communicate with my volunteers and them with me. It's not easy to pull the trigger on software because it's an initial expense and everyone thinks they can save costs by doing it themselves, but once you use the software you realize that you're actually SAVING money by automating your processes. It makes the volunteers happier, improves retention and gives you time and sanity back to your day!

Pros

My favorite aspect of VolunteerMark is the customer support. They're easy to reach through chat and patiently walk me through my questions. They have a lot of FAQ, online tools and educational materials to help me not only with the software but practical volunteer management tips as well. I also appreciate the simplicity of the design. I don't have to hunt and find data because the interface is very user-friendly. I also appreciate that my volunteers have a lot of autonomy and can sign up for events on their own, which I can see and track. That alone has saved me so much time. Being able to see volunteer hours, which volunteers have signed up for what, and the ability to tag volunteers helps me match events quicker too. I will NEVER go back to spreadsheets and paper sign ups, that is for sure.

Cons

I don't have any major complaints. There are a couple of customized features I'd like, which I can get with the price plan a step up from what I have, but overall I'm happy with the software for what I use daily.

December 2019

Sean from 828

Company Size: 51-200 employees

Industry: Real Estate

Review Source: Capterra


Ease-of-use

5.0

Functionality

5.0

December 2019

Solves a very common issue with non-profits

A non-profit that I'm advising was having trouble keeping track of all their volunteers and "who was doing what and when."

Pros

It's great how specific this software is! It really makes managing volunteers more smooth and keeps communication in one place. This is a specific area of pain for a lot of non-profits.

Cons

This is really a feature request versus a con; it would be great to have other functionality built-in to the platform. An example would be email campaigns. Instead of using something like Mailchimp to see metrics, it would be great to have it in one place.

August 2019

Molly from Ronald McDonald House Charities of Central TX

Company Size: 11-50 employees

Industry: Non-Profit Organization Management

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

3.0

Value for money

3.0

Customer support

3.0

Functionality

3.0

August 2019

Easy to use- Wish it had more features!

This product works well for our organization, but it still needs some adapting to better suit our needs. There are some missing functions and customizing capabilities that would make this software really stand out. In general, it is easy to use and serves its purpose, but could use some more functions.

Pros

- I like that it is easy for users to sign up and pick a date to volunteer. - I like that I get an email every time someone signs up for a volunteer shift and that I have to confirm it before it goes on the calendar. - I like that when someone has applied for a date, it appears as "blocked" on the calendar until I confirm it. - The customer service reps are always quick to respond in the chat and help me solve the problem. It is not always a fast fix, but they are always helpful.

Cons

- You should be able to un-click a volunteer opportunity to not see it on your main calendar, or make it so that specific administrators can only see the volunteer opportunities that they coordinate. I have to go to our web page to see the calendar that the users would view to see which dates are open or covered. - The messaging in the software is not user friendly. - The customer service is helpful but it takes a long time to get answers. - You cannot add one-time shifts to an ongoing volunteer opportunity. This means the one-time shifts will not be added to the main calendar for the volunteer opportunity, so all volunteer shifts are on fixed days and times. This works, in theory, but it is not realistic for the ever growing needs of an organization and its volunteers. It would be great to be able to track everything all in one place! - In general, I think I wish it were more customizable.