ClubExpress vs Keela
User Ratings & Reviews
Reviews are generated by real users. When reviewing a product, users are asked to assess the product’s overall quality, which includes assigning specific ratings for ease of use, value for money, customer support, and functionality.
Ease-of-Use
3.7 / 5
4.3 / 5
Value for Money
4.4 / 5
4.4 / 5
Customer Support
4.6 / 5
4.5 / 5
Functionality
4 / 5
4 / 5
Last Review Written
April 15, 2024
July 25, 2024
Pros/Cons
Pros
- We found it to be a good base for a new website for our choir - easy for our singers to use, relatively easy for administrators. The Club Express team has been great to work with.
- Fairly intuitive and easy to learn, lots of options, great support with manuals, videos and help screens. Can customize to a fair extend.
- Club Express might be even better for us if more of our members were enthusiastic about its very sophisticated feature--or even comfortable with them.
Cons
- Spacing is inflexible, fonts change for no apparent reason -- frustrating. Developers are constantly revising--improving--the software, which can be hard on users.
- Photos are especially difficult to add to the site. It's just overall a very difficult and frustrating product to use.
- There's no direct access to social media or cloud storage which is a definite negative. Event questions are very limited and do not offer If-Or linking.
Pros
- I love the smart list feature to tease out certain profiles and get some statistics. Being able to store correspondence information is great, especially for sharing the information with staff.
- The customer service has been good, the platform offers a robust feature set with good customization.
- It is a great CRM for our needs. It has increased the ability to share contacts and all associated correspondence and information.
Cons
- I had a slight problem trying to import my old data on excel. It may have been "user error.
- A few features are a little hard to find, seems weird that e-blasts are under campaigns.
- Inability to connect offline recurring donations.
Pricing
Pricing Range
$
$
$
$
$
$
$
$
$
$
Product Demo & Screenshots
Product Demo
N/A
Advisor Recommendations & User Awards
FrontRunners
The top products based on usability and customer satisfaction, as rated by user reviews. Check out our full methodology description for more detail.
FrontRunners
2024
FrontRunners
2024
Advisor Recommendations
Our industry-specific advisors recommend products based on specific business needs. Connect with us to get your personalized recommendations.
N/A
N/A
Additional Info
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support and Training
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos
