ClubExpress vs Neon CRM

ClubExpress has 465 reviews and a rating of 4.26 / 5 vs Neon CRM which has 461 reviews and a rating of 4.4 / 5. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

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User Ratings & Reviews

Reviews are generated by real users. When reviewing a product, users are asked to assess the product’s overall quality, which includes assigning specific ratings for ease of use, value for money, customer support, and functionality.

Overall Rating

4.26 / 5 (465)

4.40 / 5 (461)

Ease-of-Use

3.5 / 5

4.0 / 5

Value for Money

4.5 / 5

4.5 / 5

Customer Support

4.5 / 5

4.5 / 5

Functionality

4.0 / 5

4.0 / 5

Last Review Written

September 22, 2020

May 20, 2021

Pros/Cons

  • Pros

  • The amazing number of features. The support is awesome and the costs are reasonable.

  • It is so very easy to use. Great support from Club Express, any time needed. Our members love what they can do, by themselves.

  • Cons

  • It's a little annoying when they keep updating the features, but they are very good about helping us to navigate new things.

  • Sometimes the 'full feature set' of options is more complex than what is needed. The manual and videos are fairly good but could possibly be better, with more examples of application functionality.

  • Pros

  • I love having all our data in one place! Also having an app that allows me to get contact information after hours is extremely helpful as well.

  • I love how easy the main interface is to use. It is also very easy to get in touch with customer service when you need direction learning how to use a new feature.

  • Cons

  • Managing this system is almost a full time job. The data upload process was complex to say the least and unless payments are processed through Neon, the continued data entry can be quite tedious.

  • there are a few quirks on limitations with reporting and social fundraising but they are totally things you can work with to get creative.

Pricing

Pricing Range

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Product Demo & Screenshots

Product Demo

Advisor Recommendations & User Awards

FrontRunners

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FrontRunners

2021

FrontRunners

2021

Advisor Recommendations

Our industry-specific advisors recommend products based on specific business needs. Connect with us to get your personalized recommendations.

11 Recommendations

83 Recommendations

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Pricing Guide

2020 Nonprofit Software Pricing Guide

Learn about the key aspects of accurate software pricing before you make your purchase decision.

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Additional Info

Ideal Customer Size

Small

Medium

Large

Small

Medium

Large

Operating Systems

Windows

Mac

Linux

Windows

Mac

Linux

Support and Training

Support

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

24/7 (Live Rep)

Chat

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

24/7 (Live Rep)

Chat

Training

In Person

Live Online

Webinars

Documentation

Videos

In Person

Live Online

Webinars

Documentation

Videos