DonorPerfect
About DonorPerfect
Awards and Recognition
Other Top Recommended Nonprofit Software
Most Helpful Reviews for DonorPerfect
1 - 5 of 946 Reviews
Terri
51 - 200 employees
Used more than 2 years
OVERALL RATING:
5
Reviewed June 2021
Best Value for the Money
Brett
Verified reviewer
Fund-Raising, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2018
DonorPerfect for the Smaller Non-Profit
I highly, highly recommend, DonorPerfect, and am currently attempting to have my present employer switch to it from a far less intuitive donor database. I honestly cannot sing the praises of DonorPerfect enough. It is a donor database designed by fundraisers, who continuously accept input from other fundraisers.
PROSThere is so much to love about DonorPerfect. After 10 years in professional fundraising, working with everything from the most-known donor database to numerous smaller ones, DonorPerfect really is perfect. It's extremely intuitive, and extremely customisable. During my training, I was actually jumping ahead of my trainer, and ended up not using a full two hours of the training DonorPerfect provides. Furthermore, I was able to quickly and easily train others on how to use the database.
CONSThere was one quirk around using Tab, where it would skip a field near the top of the main Constituent page, then jump back up to it. I never did figure out how to work around that issue.
Vendor Response
Thank you Brett for the awesome review of DonorPerfect. I am glad to hear how easy you found the system to learn. The Technical Support Department is available to assist with any questions you may have when working in the system. Please reach out to them about they issue you are experiencing when using the Tab key. Regards, Ellen Molon, Client Relations Specialist
Replied November 2018
Jenny
Accounting, 1 employee
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed December 2023
Highly recommend for basic and budget friendly donation management software
Overall I recommend this for charities that need to manage their own donor database but don't want to spend high amounts on more advanced software like Blackbaud or Salesforce.
PROSIt is simple to use and budget friendly for charitable organizations.
CONSTo access more advanced features you need to pay more. Also, some of the reports are not as easy to use.
Reason for choosing DonorPerfect
It was less expensive and less cumbersome to set up.
Reasons for switching to DonorPerfect
We still use the old software but DonorPerfect is better suited for most of the divisions of our organization.
Michelle
Environmental Services, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2024
Perfect System for your Nonprofit
Overall, the experience with Donor Perfect has been excellent. We are able to pull the data from the system.
PROSThe ease of the system. It is very user-friendly. Plus, customer service is the best.
CONSThe only issue we face is not having enough time to set up and research all the functions of DP.
Tony
Fine Art, 2-10 employees
Used more than 2 years
OVERALL RATING:
1
EASE OF USE
1
VALUE FOR MONEY
1
CUSTOMER SUPPORT
2
FUNCTIONALITY
2
Reviewed August 2017
DonorPerfect is an overly-complicated mess
I would NOT recommend DonorPerfect. It's difficult to use and expensive.
PROSIt does all the things you may be looking for in donor management such as donor records, reporting and more (the problem is figuring out how to use it)
CONSThere are 75 ways to do the same thing which makes it very user UN-friendly and impossible to remember how to do the most basic reports
Vendor Response
Tony, First and foremost, thank you for your feedback a while ago, informing us that you weren’t satisfied with DonorPerfect, and felt that it wasn’t user friendly. Client feedback is the driving force behind our company, and the number one item we work on is how to make things easier for our clients. We recently learned of your review, and your feeling that you could not recommend DonorPerfect because it is expensive and difficult to use. Of course we are genuinely sorry to hear that, and want nothing less than your continued successful use of DonorPerfect. Although you recently indicated that you didn’t want to discuss your frustrations further, we would truly value your suggestions on how we could make DonorPerfect easier. Our User Experience department is dedicated solely to improving our software, and I have no doubt that we would benefit from your perspective. In exchange for that perspective, we would offer you 2 hours of Virtual Onsite Training (normally $300) at no cost, to demonstrate our commitment to your success. You’ve mentioned in the past that although one of DonorPerfect’s advantages over other solutions is our many powerful and flexible features, that often makes it harder to remember even basic tasks. That is, admittedly, a challenge. But one we’re prepared to face as we have in the past, from serving nonprofits like Lambda Literary Foundation. Believe me, we want you to easily access DonorPerfect’s features, and to do so easily. Thousands of other nonprofits are enjoying the benefits of DonorPerfect, and we will work with you any way we can so you can do the same. We've reached out to you, and I hope you'll reconsider taking us up on our offer. If so, please call our client relations team at 800-220-3537. Thanks again for your valued feedback.
Replied September 2017