DonorPerfect Fundraising Software

Customer support is very good

Pros

The fact that it has an integrated events module which is perfect for an event which requires pre-assigned seating.
It is perfect for a relatively small non-profit organization with a small budget.

Cons

The events module needs some tweaks to make it less cumbersome to use but, on the whole, it is very good

Pros

DonorPerfect is easy to learn and captures the information we need. The reports are easy to use. It integrates with other software (Weblink, RSA) which we use very well, both of those are easy to use as well. The help support is very prompt and always able to help.

Cons

Would like more local area trainings especially for the intermediate and advanced DonorPerfect users.

Pros

The technical support staff, are very knowledgeable, its a pleasure to work with anyone who answers the support line.

Cons

The most difficult issue is reporting. Each and every report required usually has different parameters, and many reports are only required once or twice a year so help is always needed to get the information required.

This system is what I know and favor.

Pros

DonorPerfect is the only software I have used since venturing into the fundraising arena. We moved to the cloud version years ago and it was a great improvement over the desktop version. It is user-friendly for the most part and continues to add to its available options. My problem is finding the time to take advantage of all the options. While I have looked into other companies over the years, no other platform has made me feel that they can beat what I have with DonorPerfect.

Cons

I still hit some bumps in the road when trying to create new reports. But I think this is more from lack of available time for me than the system.

I enjoy using your product! Thank you!

Pros

DonorPerfect was designed with the user in mind, so it is quick to learn the program. It is very easy to input information and look up what you need to know when running reports or reviewing a specific donor's history. I love how it tracks volunteer hours and activities, and lets users log detailed information about volunteers. The community forum is great for additional ideas and tips.

Cons

I wish the "Save" button were bigger! It would also be nice to have more limiting capability in users, so that certain volunteers could access certain donors or certain pieces of information about those donors.

Pros

The DP system is intuitive and easy to use. There are many standard reports and it's easy to create custom reports. If you run in to a problem, the support team is fabulous. A real person answers the phone!

Cons

It doesn't have all of the bells and whistles of some of the other systems I've used, but it I have learned they are not as important as I once thought.

Pros

Can be linked to company website and funds get deposited directly to the bank account. A complete package software for donations and fundraising.

Cons

Report set up can get a bit confusing and complex. Took me a while to figure out the proper reports.

The software is excellent, but almost more than that, the customer service is Platinum-level. I have been supported in every way imaginable throughout the installation, through their excellent Knowledgebase, and when we're really stuck on something (which doesn't happen often), we've paid for the top level of support, which is amazing. Worth every penny for this small nonprofit.

Pros

I love that DP integrates with Constant Contact and with QuickBooks. I particularly like the ease of use - anyone I've ever hired can sit down, and with minimal direction, can be entering data and pulling reports within a short period of time. The reporting features are very strong. We use the WebLinkPro option - I highly recommend taking advantage of this functionality.

Cons

I do wish the event module was more built out. I can't pull a lot of reports out of it directly, so I've figured out workarounds. All in all, though, it's still a very helpful feature.

Fantastic product to use. Ease of finding past gifts & pledges makes it awesome.

Pros

Ease of creating & completing a batch. After posting with save to a PDF the batch can easily be noted by the batch number or date of deposit saved and then sent to the Devepment Director.

Cons

The need to add information to fields for an external merge for specific Thank You Letters and program/projects.

Pros

The support team is one of their best traits, also enjoy the ease of their software and how they pretty much answered all of my questions.

Cons

Cant think of many cons at the moment I have only tested this software and have yet to make an investment however I have really enjoyed my time speaking with them.

I have had a great experience.

Pros

We keep discovering new ways to utilize the apps associated with Donor Perfect and the support staff is very helpful.

Cons

The doubling of patrons information was making the system less efficient until we found out how to consolidate gift/donors.

I think once I get everything transferred from QuickBooks and get addresses for donors I don't have, things are going to feel more complete.

Pros

I have everything in one spot. I can pull up stats on any donor at anytime with easy reports. The amount of information that can be stored on one donor is priceless.

Cons

Importing contacts from QuickBooks is a little challenging with the formats. I've had to reformat every export to match DonorPerfect's templates.

Pros

Easy to work with and integrate
reporting is great
it lets you delete!!!
It organizes I need to get organized!

Cons

Painfully expensive for our organization. How are we supposed to survive using this program?? Wish they can do something about this.

It should be noted that anytime I have been stumped and in a quandary...support via Chat or Phone has always more than met my expectations and helped deliver myself out of the problem with workable solutions.

Pros

To have in one place (under one roof; if you please) all donor records, giving history, data to merge to send letters and receipts, gift processing, contact management is excellent. I can't imagine how many other software products it would take to duplicate what Donor Perfect is providing.

Cons

Untold potential and depth of donor management, fundraising events, pledge "billing", processes still unlearned and haven't utilized. More on myself than Donor Perfect...2 years into use I am still exploring, etc.

The Pros far outweigh the Cons. Also, Donor Perfect tries to provide a great experience and useful product to both the one-click user and the user who likes to tinker. Donor Perfect is a powerful tool to have in the development office.

Pros

From the very beginning Donor Perfect is easy to use for simple tasks, such as Data Entry. The value of the product, however, is in its' flexibility and in the number of tasks that can be completed in one place. For example, features such as Instant Merge, Importing and be able to create organization specific Donor Pages are both quick and worthwhile to learn because much time will be saved in the long run. The reports are beautiful and most are easy to run. However, above all, the step-by-step user materials and the customer service is outstanding!

Cons

There may be a learning curve and the versatility of the software may be a bit overwhelming, particularly if you are a user who just likes to click one button and move on.

This is not a product that I would recommend to a growing company.

Pros

I am not sure I am able to say much in terms of any positive features for this particular product.

Cons

User interface was nearly non-existent, Seemed very prehistoric in terms of competitors like Raiser's Edge, etc.

Overall we are very positive on Donor Perfect and are working through all the startup issues and starting to get value through donor segmentation, automatic linkages, etc.

Pros

Donor Perfect has a fully integrated offering that is scalable to our needs. It links easily with our website for donations and also offers connections with Constant Contact for donor emails. It links with QuickBooks also. It includes volunteer tracking which is something we were looking for. Their phone support is especially useful and I am very glad that I included that in our purchase since we are a small non-profit with limited donor software experience. Their online training videos are great.

Cons

Since it has all the functionality needed for larger non-profits, it can be a little overwhelming at first to deal with all the options and alternatives. Also we purchased individual training which we found we were not ready for. We needed to be farther along the learning curve through more online learning so that the individual training would not be just getting us up to speed but dealing with our specific issues. Lastly we probably underestimated the amount of time it would take to make the transition from our old system to Donor Perfect.

Pros

Donor Perfect is very easy to use. The customer support is awesome. They are quick to answer any questions.

Cons

They do not interface with our accounting software. We are able to get around this issue. Would like to be able to use with more of our fundraising events

Pros

I like all the features donor perfect has. I like having my donor database and credit card possessing in the same place.

Cons

I do not like the fact you have to pay a higher rate to be able to use customer service by phone. If you're paying a lower rate you only get chat support. I also do like that you only get online training for set up. I still don't have ours set up so the way because I don't have time to watch videos to show me how.

I like DonorPerfect, but I do not like a smaller program left out of essential tools. This is a better program for someone to transition to when the organization knows what they need and could enter at the level that is BOTH cost-effective AND gives them the tools they need.

Pros

DonorPerfect has been in the business for quite a few years. Using the product a few years ago I was very pleased that it was easy to use and teach and found it to be an overall great experience.

Cons

I recently explored the software as an option for relatively new nonprofit. DonorPerfect offered lots of entry points with reasonable pricing at each. What I found, however, is that for an organization to be most effective adding on modules is necessary and moving up to the next level may be wisest. Thus, the entry-level options are not really the cost-effective tools as they are promoted.