DonorPerfect Fundraising Software


289 reviews(4.5/5)
289 reviews(4.5/5)

DonorPerfect’s fundraising growth platform for nonprofit organizations of all sizes. The core customer relationship management (CRM) system can support fundraising and donor management initiatives like online fundraising, donor engagement, fundraising events, donor retention and more.

DonorPerfect enables users to manage donations, contacts, receipting, reporting, email and fundraising initiatives from the same system. Users can also track information about donors, prospects, volunteers, staff and other constituents.

DonorPerfect can handle integrated payment processing as well as email and mobile marketing supported by customizable reporting.

Supported Operating System(s):
Windows 7 , Windows Vista , Windows XP , Mac OS , Linux , HP-UX , AIX , Solaris , Unix , IBM OS/400 , Web browser (OS agnostic) , Windows 2000

289 Reviews of DonorPerfect Fundraising Software

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  • Carolyn from St. Dorothy School

    Number of employees: 2-10 employees

    August 2018

    Fabulous Support

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    In the past year, we've been able to streamline our receipting process, utilize the online forms more to capture more electronic donations and update our database.

    Pros

    The software has so many functionalities and ways to track our funding success.

    Cons

    Sometimes I find the system to be complex when building filters, etc., however the friendly, knowledgeable support team more than makes up for this in their ability to assist me.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Emmanuel from CREDCENT

    Specialty: Environmental

    Number of employees: 2-10 employees

    August 2018

    Excellent software

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    For me, the Best Part about this software is its ability to integrate with constant contact, without having to login to constant contact.

    Cons

    In general, the software dose the job, however, i still feel that the price of the software could be cheaper.

    This review was submitted organically. No incentive was offered
    Review Source

    Response: Ellen, SofterWare, Inc.

    August 2018

    Hi Emmanuel, So glad to hear you are using the Constant Contact Integration and see the benefits of having the data seamlessly integrated between the 2-systems. Check out DPConnect to see our other partners that integrate with DonorPerfect. An account review for your organization can be done to make sure you are on the best price structure. Please contact the Client Relations Specialist Team at (800)220-3537 to set up a time. Thank you, Ellen Molon, Client Relations Specialist

  • Krishna from Judeo-Christian Outreach Center

    Number of employees: 11-50 employees

    August 2018

    Great product!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Overall, my experience with DonorPerfect has been great. The variety of reports are helpful and fundraising a little less challenging.

    Pros

    I enjoy the ease of entering and searching for data as well as being able to also use the software for our volunteer program and special events.

    Cons

    I still sometimes have to call customer service to run reports as I get a little confused with the process. However, every single customer service rep I have spoke to has been extremely helpful and very knowledgeable.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

    Response: SofterWare, SofterWare, Inc.

    August 2018

    Krishna, Thank you for the wonderful review. Love that we have made fundraising less challenging by providing a variety of reports. Tracking your events and volunteers are essential for non-profits, and we have made them easy to manage. Our OnLine forms make it easy to collect the data from your donors, and best of all, downloads directly into a donors record or creates a new record. The support representatives are always happy to help. :) Cases are available in DonorPerfect Communities if you should need to reference them at a later date. Regards, Ellen Molon, Client Relations Specialist

  • Amy from Rescue Mission of Middle Georgia

    Number of employees: 11-50 employees

    August 2018

    Pleasure to use Donor Perfect

    Ease-of-use
    Functionality
    Quality
    Support
    Pros

    Working with Donor Perfect has been a pleasure. I came to the product with very little experience and the support I have received from the online forums, webinars, chat and phone support is unsurpassed.

    Cons

    There are SO MANY features in Donor Perfect! It can be a little overwhelming but that is just frustrating for me- Donor Perfect is not to blame for user learning curve!

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

    Response: SofterWare, SofterWare, Inc.

    August 2018

    Amy, I am glad to hear you are finding DonorPerfect a pleasure to use. It is great to see a review from another successful user! We are pleased to receive an unsurpassed for all of our support channels, and are confident you will become a power user in no time! Regards, Ellen Molon Client Relations Specialist

  • Kara from WPCNHF

    Specialty: Human Services

    Number of employees: 2-10 employees

    August 2018

    Great Way to Keep Track of Donors

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Pros

    It is a great way to keep track of donors, create mailing lists, and track donations. I also love that you can customize it to track exactly what you would like.

    Cons

    Using the filters to create mailings lists can be very confusing. You have to be very precise and use many filters or else you won't get what you want. I wish there was a more user friendly way to create mailing lists.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source

    Response: Ellen, SofterWare, Inc.

    August 2018

    Kara, Thank you for taking the time to review DonorPerfect. Glad to hear you are finding the system customizable to all your organization's needs. Our knowledgeable, top-rated support team would be happy to help you with any questions you have about creating a mailing list. We are constantly working to improve our customers' experience with the software. Our clients play a large role in influencing and shaping the future of DonorPerfect. We would love to have you participate in one or many of our focus groups. Please contact the Client Relations Specialists at (800)220-3537 to learn about all the ways you provide input. We'd really love your insights on how we can improve DonorPerfect! Ellen Molon, Client Relations Specialist

  • NABADAY from EBYERA ONLINE SOLUTIONS

    Specialty: Other

    Number of employees: 2-10 employees

    July 2018

    Loved their support team behavior

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    I think that overall ok.

    Pros

    I think that I liked the way that there is always a person on the customer support side who can help with all of your issues. They are very cost savvy as well as compare to other software solutions.

    Cons

    Would like to recommend that if they can ensure more local area training especially for the intermediate users then it would be awesome.

    This review was submitted organically. No incentive was offered
    Review Source

    Response: Susan, SofterWare, Inc.

    July 2018

    Dear Nabaday, Thank you for your positive feedback about DonorPerfect. We had some difficulty determining if you are a current user of DonorPerfect, so if you want to learn more about our latest version, please click this link - https://www.donorperfect.com/fundraising-software/demos/ We also have onsite and online training to meet every need, budget and skill level - https://www.donorperfect.com/client-services/training/ Regards, ~Susan

  • Candy from Boys & Girls Club

    July 2018

    Customer service is very helpful when needed

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    A way to stay organized and to pull information for different projects.

    Pros

    It is easy to input information, make corrections/additions and/or delete information that we do not need in the profile.

    Cons

    It does not always let you know if there are duplicate entries (names and/or addresses) and sometimes says there is a duplicate when there isn't.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

    Response: SofterWare, SofterWare, Inc.

    July 2018

    Hi, Candy, Thank you for your comments. We worked hard over the last year to make it easier for customers to input information, but also modify and delete it. With Support help, you can review the number of characters that need to match to qualify as a duplicate entry. Configuring this screen for your organization's naming conventions might resolve the false positive issue you describe. When you call into Support, ask them about Code Maintenance - setting up and maintaining a good system of user-defined codes is critical to ensuring the consistency of your data. Using codes means filters, sorts and reports are more effective. Susan Guggenheim Manager, Client Relations

  • Verified Reviewer

    July 2018

    Comprehensive, excellent customer support.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    DonorPerfect does everything we need it to do - it seems I regularly discover features I did not know about or that are new or improved. Customer support has always exceeded expectations for their ability to understand and solve the problem in a friendly and professional manner.

    Cons

    Since there are so many features, it can take a while to learn and master everything. But as there are many help resources and customer support is outstanding.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

    Response: SofterWare, SofterWare, Inc.

    July 2018

    I'm so glad you're finding value with our product. I will be sure to pass along your experience of customer support, that's fantastic! If you need help learning the curve or adopting a new feature, let your Client Relations Specialist know because we can make that happen. Susan Guggenheim Manager, Client Relations

  • Janet from MMBB

    Number of employees: 51-200 employees

    July 2018

    Nice support team

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    They have a great technical support team

    Pros

    I like that there is always a person on the customer support side who can help with any technical support needs. They are very savvy with the technology and knowing the system.

    Cons

    Too many step to complete one query. Importing is not as easy as I would like. Could be a bit more user friendly.. I spend more time trying to learn how to do things than it takes to complete a project.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

    Response: SofterWare, SofterWare, Inc.

    July 2018

    Hi, Janet, Thank you for your feedback on our Support team, I'll pass your compliments along to the leads. I'm asking your Client Relations Specialist to contact you this week to connect you to Support for faster queries and easier importing - I'm sure we can improve the doing of those routine tasks for you. Susan Guggenheim Manager, Client Relations

  • Verified Reviewer

    July 2018

    Great database for nonprofits

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    This is a fairly simple database to use. It is easily customizable to fit your nonprofits needs. It is also pretty user friendly.

    Cons

    It is a little challenging to pull reports - some of the more technical ones can get a bit tricky when entering the different fields.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

    Response: SofterWare, SofterWare, Inc.

    July 2018

    Thank you for the excellent review we are always listening ! We want to exceed your expectations and provide you with an outstanding experience with our software and our company. I am glad to hear you are finding the software user friendly and flexible to fit your needs. Improvements were recently made to enhance our users experience. User Management has been revamped and features have been added to OnLine Forms. Our amazing Support Department is here to assist you any questions you may have when using your system.

  • Thomas from Frameline

    Specialty: Arts & Cultural

    Number of employees: 11-50 employees

    July 2018

    Your Accounting Department will Hate You

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Pros

    It looks pretty and they have sales people. The sales people will come out and sell the development people on this, and then they will have some person come out and charge you a whole bunch to convert your system. At that point, they will delete all your years and years of prospecting data points. If you have patrons (ie ticket buyers), each of them will now cost you in the database. It is a terrible terrible system. The single worst in terms of cost to benefit ratio. It's a lemon.

    Cons

    The system creates a "mexican standoff" when integrating with software solutions partners, such as Agile Ticketing solutions. Nobody will take responsiblity for the fact that they did not think about how the system is supposed to integrate for the mission-critical accounting function. They will not call the accountants into the room, and they never created a manual. They say it is supposed to integrate. It does not. The first option on their phone tree is "if you have reconciliation issues." Duh. That's an emergency because after rolling out their product, they didn't think about reconciliation functions.

    This review was submitted organically. No incentive was offered
    Review Source

    Response: Susan, SofterWare, Inc.

    August 2018

    Hi, Thomas, I am so sorry you have not had a good experience with our software partner, Agile Ticketing or with us. Your Client Relations Specialist, Melissa and I are working with Agile Ticketing to get this situation turned around for you. You're right that we can benefit with more feedback from accountants such as yourself. Melissa will ask you if you want to be part of our software development team to provide that feedback via surveys, focus groups, and/or beta tests. I hope so, that would be very helpful. Thank you for your feedback, Thomas, Susan Guggenheim Manager, Client Relations

  • Kristina from Millcreek Education Foundation

    Number of employees: 2-10 employees

    July 2018

    Perfect for small organizations with few staff and minimal amount of active donors.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    I have set up a number of non-profits with Donor Perfect. It is a great program for non-profits, particularly those with minimal funds, small staff, and new fundraisers. I have worked with organizations that fit every part of the spectrum. My current organization benefits from the data that I am able to retrieve about individuals, gifts, history... There are so many advantages to building relationships but also the ability to have data and notes that is easily retrieved and instrumental in the smooth transition of development staff attrition.

    Pros

    The cost is the most attractive part of Donor Perfect. For small organizations needing a database to get prospects and current donor information in one place for importing and exporting, this program is ideal. Having something inexpensive and yet widely used in our community of nonprofits, had definite advantages. There are many features of large software organizations that makes it a great deal and the add-ons are reasonable once your organization is able to take the next step.

    Cons

    Troubleshooting seems to be a challenge at times. Some areas you can "hover" over and figure out what the feature is or data that is expected to go in or how to use it - but it is not always clear. Unfortunately, nonprofit database information is not unique and from one software to the next, there is a learning curve for where you put what.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

    Response: SofterWare, SofterWare, Inc.

    July 2018

    Thank you Kristina for taking the time to review DonorPerfect. The system is designed to be flexible for non profits of all size and can be customized to an organization's needs. As you mentioned, there is a learning curve when using a new system, we have you covered with a phenomenal support department, webinars, and training department. I am glad to hear you are finding the advanced reporting system and notes section in the donors records instrumental to your organization's success. Fundraising is all about relationships and DonorPerfect is a major component in helping organizations reach their fundraising goals. There is a Community Site meant to connect users near and far. DonorPerfect was in the NTEN Report for offering top-rated features and functionality at the lowest price.

  • John from SonSet Solutions

    Specialty: Faith-Based Ministries

    Number of employees: 11-50 employees

    July 2018

    Complete excellence with product and personnel

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    I highly recommend DonorPerfect Online as a mission-critical application we could not operate without. It's a great value for what we get.

    Pros

    DonorPerfect Online is a robust, scalable, flexible, and very stable application, and continues to be improved over time. It does everything we need and quite a bit more. It allows us to rapidly deploy customized donation portals. Up time is nearly 100%. Support personnel are prompt, courteous, and knowledgeable.

    Cons

    As with any web-based product (versus a native app), certain functions are a bit more limited, such as being unable to sort report columns by clicking on them. Not a huge deal, just a few minor annoyances as with any product.

    This review was submitted organically. No incentive was offered
    Review Source

    Response: Ellen, SofterWare, Inc.

    July 2018

    John - so glad you would recommend DonorPerfect as a mission critical application that creates great value and one that you can't live without. The ability to take in donations using the OnLine Forms, is helping many non-profit organizations to grow their donor base. I will make sure to pass on your praise to the Support Team, thank you. Please contact either Support or your Client Relations Specialist with details about the sort feature you would like to see added to DonorPerfect. Many of the systems features come from our clients ideas that have been entered into Suggest and Vote.

  • Anndriene from Urban Initiatives Inc

    July 2018

    This software is amazing at data collection and management for our NFP development team!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    I really like the information tracking components to Donor Perfect software. We can also keep track of older donors and generate reports that assist with data analytics to help us reach our fundraising goals.

    Cons

    Exporting data to other software that we use, like Quick Books could be a bit more simplified. Sometimes account numbers do not align when information is exported and then uploaded into Quick Books.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

    Response: SofterWare, SofterWare, Inc.

    July 2018

    Thank you very much for the great review! We work really hard to develop an amazing software. I am happy to read that the reports you generated assisted you with your data analytics to reach your fundraising goal. There is a QuickBooks interface available in your system to streamline the sharing of data from DonorPerfect to QuickBooks. Please contact the support department so they can assist you with getting this set up.

  • Amy from National Council for Adoption

    Number of employees: 2-10 employees

    July 2018

    Easy to use

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Quick and easy way to track donors and prospects.

    Pros

    Easy to use, with great customer support. Does what it's supposed to do. I love that it is in the cloud.

    Cons

    The software was a little more difficult to learn than I expected. There are more work arounds compared to Raiser's Edge.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

    Response: SofterWare, SofterWare, Inc.

    July 2018

    Thank you Amy for your review of DonorPerfect. I am glad to hear that you are finding the system an easy way to track donors. I am sending you a complimentary subscription to our Live and Recorded Webinars for the next 6 months. The Live and Recorded Webinars are a great tool for learning to use DonorPerfect!

  • Verified Reviewer

    July 2018

    I try not to use it any more than I have to.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    It has a lot of functions, maybe too many and too complex. It lets you keep a variety of donor data and details and code them in ways that allow you to query said data.

    Cons

    The constantly changing platform. The process that allows you to pull a report one month, will not work next month. So, you end up calling customer service every month trying to figure out how to generate the data you want.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

    Response: SofterWare, SofterWare, Inc.

    July 2018

    Thank you for taking the time to review our product. Our Product Managers and Development Team continually work toward finding the perfect balance between meeting the needs of both large and small organizations. Your feedback is vital for helping us to achieve the goal of a perfect balance between the two. The support team can assist you in creating a report that can be run each month without additional calls into the support team. Please contact the Client Relations Team at 800-220-3537 so we can get you set up with a support session.

  • Connie from Westminster Canterbury Lynchburg

    July 2018

    Easy to use and comprehensive cloud-based program for our philanthropy needs.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    It is easy to input data and repetitive input is intuitive, making use of the tab key which helps speed through data entry. Receipting and thanking donors is a breeze.

    Cons

    Using the report center is somewhat complex and difficult to navigate. It is very absolute in its formulas. The canned reports are not always helpful and creating a custom report is challenging.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

    Response: SofterWare, SofterWare, Inc.

    July 2018

    Glad to hear you are finding DonorPerfect to be easy to use and comprehensive. Connie, please contact the support department when you're ready to build a custom report.

  • Jennifer from Camp Fire Northwest Ohio Council

    Specialty: K-12 Education

    Number of employees: 2-10 employees

    July 2018

    All in one system

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    We used this system in conjunction with our donor software. We used the fundraising software for our first major gala last year. It was simple to set up, people who were buying tickets didn't have any issues and I like the new text donation option.

    Cons

    Unless you pay for customer service help you only get online chat and sometimes it is not always easy to type your issues.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source

    Response: Ellen, SofterWare, Inc.

    August 2018

    Hi Jennifer, Glad to hear DonorPerfect helped to make your Gala a success, and we are thrilled another client loves the 'text to give' feature. I am confident the 3 months of free email and phone support provided to you in March demonstrated the value of being able to interact with the support team through those channels. Regards, Ellen Molon, Client Relations Specialist

  • Verified Reviewer

    July 2018

    Great, easy to use system that handles the needs of most nonprofits

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Easy to use, reports are easy to write and customize. The customer service and chat feature is outstanding!

    Cons

    Merging duplicates is clunky when there are multiple to merge; moving funds from one donor account to another is also very difficult. These are two basic actions that happen often and should be easier to do.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

    Response: SofterWare, SofterWare, Inc.

    July 2018

    Thank you for the review. Glad to hear you are finding DonorPerfect an easy to use system. The technical support department will be able to answer any questions you may have about merging duplicates, and moving gifts from one donors record to a different donors record.

  • Andrea from Colorado I Have a Dream Foundation

    Specialty: Human Services

    Number of employees: 11-50 employees

    July 2018

    DP

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    After helping my last organization transition to DonorPerfect, I came into my new role to find my team unhappy with Raiser's Edge. I immediately introduced DP and helped my team transition to DP which has made a HUGE difference in our day to days!

    Cons

    There are extra charges for a lot of add-ons. Overall great product, but not enough time in the day to learn everything!

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source

    Response: Ellen, SofterWare, Inc.

    July 2018

    We are always appreciative of customers who take DonorPerfect to other organizations - the best kind of referral there is, thank you so much for bringing our software to I Have a Dream Colorado. Next time you speak with your Client Relations Specialist, please tell us which add-on will make the most impact to your organization and we'll see what we can do for you

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