DonorPerfect Fundraising Software


 

DonorPerfect’s fundraising growth platform for nonprofit organizations of all sizes. The core customer relationship management (CRM) system can support fundraising and donor management initiatives like online fundraising, donor engagement, fundraising events, donor retention and more.

DonorPerfect enables users to manage donations, contacts, receipting, reporting, email and fundraising initiatives from the same system. Users can also track information about donors, prospects, volunteers, staff and other constituents.

DonorPerfect can handle integrated payment processing as well as email and mobile marketing supported by customizable reporting.

 

DonorPerfect Fundraising Software - Key performance indicators
 
  • DonorPerfect Fundraising Software - Key performance indicators
    Key performance indicators
  • DonorPerfect Fundraising Software - Main screen
    Main screen
  • DonorPerfect Fundraising Software - Constituent contact information
    Constituent contact information
  • DonorPerfect Fundraising Software - Integrated online donation forms
    Integrated online donation forms
  • DonorPerfect Fundraising Software - Mobile pay
    Mobile pay
Supported Operating System(s):
Windows 7, Windows Vista, Windows XP, Mac OS, Linux, HP-UX, AIX, Solaris, Unix, IBM OS/400, Web browser (OS agnostic), Windows 2000

223 Reviews of DonorPerfect Fundraising Software

 

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Software Advice Reviews (118)
More Reviews (105)

Showing 1-20 of 118

Nancy from Belvoir Terrace, a visual and performing arts summer educational program for girls
Specialty: Other
Number of employees: 51-200 employees Employees number: 51-200 employees

December 2017

December 2017

I have been completely satisfied with the donor perfect program and support.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I am an older individual and primarily a camp director so fundraising is important to me but not my main focus. Good support and a well organized program are essential and donor perfect works well in these areas.
I use this program mostly once a year and occasionally at off season times like in the summer and I have no trouble when I get back to more full time use. I can call if I need help and the help is available and successful.

Pros

I like that it keeps the reports and letter I use for thank you easy to reach and I enjoy the support when I have a short question.

Review Source
 
 

Christine from After-School All-Stars Las Vegas
Specialty: K-12 Education
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2017

December 2017

You can do everything with this software!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Love, love, love your live chat. Very helpful folks! On the spot answers and they email you the what was discussed.

Review Source
 
 

Annette from Epilepsy Foundation Western/Central PA
Specialty: Human Services
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2017

December 2017

Donor Perfect is PERFECT for our organization.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Donor Perfect has been a wonderful tool, and continues to improve its functionality. I would recommend this software to nonprofits, and even for profit institutions.

Pros

It is easy to use, provides reports that can show an individual donor's contributions, or the top 100, or 5,000, depending on the need. I'm still learning some of the many functions available to me!

Cons

Because we also use Donor Search, it would be nice if they were a bit more compatible. I like both products, and use them both a lot. It would be a great idea that if you update DP, you would also update DS, and vice versa. It would make mailings so much more functional and easy. Just a thought...

Review Source
 
 

Michael from Frontier Nursing University
Specialty: Higher Education
Number of employees: 51-200 employees Employees number: 51-200 employees

December 2017

December 2017

DonorPerfect: Excellent Product, Excellent Customer Service

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Wonderful Product!

Pros

The ease and step-by step instructions makes DonorPerfect the best Development database that I have ever used. Their Customer service has been extremely helpful. I always get the answers that i am looking for in a matter of a few minutes.

Cons

There have been times that I am working in the Donorperfect system and iInotice that changes have been made to the way the system work. They are usuallly for the better but with all things, change can take some time to get use to.

Review Source
 
 

Brooke from Hope Haven
Specialty: Human Services
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

December 2017

December 2017

Valuable, User-Friendly Software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

- User friendly platform
- Great assortment of features
- Ability to create customized, detailed reports is a plus
- Easy search functions

Cons

- Needs a larger range of email integration
- Wish the dashboard was a larger visual, more streamlined

Review Source
 
 

Sara from Friends of the Cambridge Public Library
Specialty: Other
Number of employees: 1 employee Employees number: 1 employee

December 2017

December 2017

First Time User

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

DonorPerfect is set up to be used for a small non-profit with the ability to add more features as the non-profit grows. What I like is that it isn't overwhelming with features a small company does not yet need. We decided to import and set up on our own as we didn't have the money in the budget to pay for the service. With numerous chat sessions over a couple of days we are now set up and have been using DonorPerfect. I would highly recommend this product,

Cons

So far we have no cons so far with DonorPerfect. The only issues we had was some of the chat sessions gave us conflicting information concerning the import which made this process longer than is should have and we spent a long time looking for the reports only to find out it hadn't been turned on by DonorPerfect.

Review Source
 
 

Samantha from Special Operations Warrior Foundation
Specialty: Higher Education
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2017

December 2017

Pros and Cons from an Annual Fund / Special Events Director

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

The automatic online donation function makes me ecstatic!

Pros

This database is so user-friendly! I rave about DP and recommend it to everyone I know. I just recommended DP to the class (I am taking online classes for my CRFE certification). I have used other databases (including the one that "brags about being top rated" - which 100% beg to differ), and none come close to the ease of DP.

Cons

I don't like the event module. The improvements made to this are much better (I was a beta tester for this module years ago), but it's still not 100% up to where I want it to be, but I work around it. I wish there was an age demographic that worked properly and was reliable.

Review Source
 
 

Jennifer from Camp Fire Northwest Ohio Council
Specialty: K-12 Education
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2017

November 2017

Great donor system

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Overall I like donor perfect for an organization that did not have a donor database prior to this it is something that can grow with us.

Pros

I am a new user and have had an easy time figuring out how to use the weblink and connecting it to the donor software. I also like the credit card processing it is very easy to use.

Cons

I do not like that you have to pay extra to actually speak to someone on the phone for customer service. Chat support is not always easy to use and get your questions answered.

Review Source
 
 

amina from Zakat Foundation of America
Specialty: Philanthropic Foundations
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2017

November 2017

Making Life Easier

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

DonorPerfect is a great tool! It keeps records orderly with fantastic customer service and has many useful tools and settings.

Cons

At times DonorPerfect can be difficult to use and navigate through. Sometimes reporting is very complex.

Review Source
 
 

Tammy from The Roxy Theater
Specialty: Arts & Cultural
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2017

November 2017

Donor Perfect is an excellent tool.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I would like to see more compatibility with Mac desktops.

Pros

I love the extensive prepared reports and the ability to customize reports. It is wonderful that it integrates with Agile ticketing system. The ability to flag donors for certain fundraising categories is also so valuable.

Cons

I love that they reports download to Excel and would be nice if they could download into Mac software.

Review Source
 
 

Cheri from Brevard Zoo
Specialty: Other
Number of employees: 201-500 employees Employees number: 201-500 employees

November 2017

November 2017

Everyone should use Donor Perfect!!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

User friendly, features adaptable for a variety of needs and awesome support. We've used Donor Perfect for over 10 years for both membership and development purposes and the consistent efforts of DP to improve is impressive and always beneficial.

Cons

I have a difficult time identifying any cons given the flexibility of Donor Perfect and the ease of figuring things out.

Review Source
 
 

Ginny from Boys and Girls Club
Specialty: Other
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2017

November 2017

User Friendly

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

I am very happy with D.P. overall. I can easily enter, track, and maintain entries/donors and it has made my life so easy.

Cons

I don't like that when I hit tab it goes to opposite columns. I'd rather it tab straight down each column as I am entering information

Review Source
 
 

Mary from Library of Michigan Foundation
Specialty: Philanthropic Foundations
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2017

November 2017

Donor Perfect is Near Perfect!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Overall, I am very satisfied and would recommend it highly. I've used a few of DPO's competitor products in the past and am most pleased with DPO. I recommend it highly.

Pros

Very robust specific for fundraising;
Incredible support - personal, responsive, timely with great over-the-phone walk-through solutions (always learn so much)
Love the emailed summary of the problem and steps to achieve the solution - very quick
Continual product advancements

Cons

Lack of Best Practices to make DPO more intuitive and easier to use for novices and heavy database users
Pricey for very small fundraising organizations - would be nice to have discount based on low revenue as we try to build our organization

Review Source
 
 

Leslie from Washington Legal Clinic for the Homeless
Specialty: Other
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2017

November 2017

Donor Perfect, a good value for smaller non-profits

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Great customer support, a default function that makes data entry quicker, I can easily import data from a spreadsheet, a good keyword search function, receipt process makes thank you notes easy.

Cons

It has taken me a bit of time to learn to make certain reports but customer support has been extraordinarily helpful.

Review Source
 
 

David from IF Creative
Specialty: Other
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2017

November 2017

A Robust System for the full-time nonprofit

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Donor Perfect is on par with some of the top CRM programs for the nonprofit at a price point that is affordable. The training modules online are great resources and their support is top notch. I have implemented DP from the bottom up and the process was seamless and helped us create a great cultivation program. This is a system that requires maintenance and good input practices. I would place this at the advanced/intermediate level and recommend it for a NPO with a full-time development staff. If you are looking for a robust, trustworthy and scalable system this is it but be prepared to dig in deep to the training modules and in the end your fundraising programs will benefit.

Pros

Donor Perfect is one of the mainstays in nonprofit donor/constituent management and there is a reason for their longevity. This is a robust system that is more complex than some of the newer entries into the market that tout cloud, ease of use and a free website builder. I have always thought that the gimmicky add ons is kind of like a realtor staging a home and putting potted plants on warped areas of the floor so you can't see them. With Donor Perfect, no frills just serious computing and data mining power. Standing out is their quest to stay relevant and they are continuously updating their software with the latest proven trends in the CRM space and have done a wonderful job with their updates. You can manage the full life cycle of a donor using this one system, create web forms for online donation gathering, mobile fundraising capabilities and full integration with QBO and other financial programs.Their support is outstanding and very responsive and they also offer free one and one training as part of the support package. I actually had a staff workshop day for training and they had a trainer come on a web conference and she trained our staff. It was amazing.

Cons

The system is a true CRM style system and there is a learning curve so be prepared to get the training you need to be able to train staff. It is worth the investment and will benefit your revenue goals to use the system fully. One area that always was a point of initial frustration was report generation. It took me a while to fully grasp the reporting.

Review Source
 
 

Ashley from CERT International
Specialty: Faith-Based Ministries
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2017

November 2017

Perfect for Non-Profits!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

This is something that our whole office can use to be on the same track and organized. It allows us to enter gifts, have our newsletter database, and so much more! It is so easy to go and look at a donor's profile and see past gifts, tags, old address, etc. My favorite feature is how we are able to connect to constant contact for email blasts!

Cons

It takes some time to understand how to use it to its maximum capability, although DP hosts free webinars that we use to help train and gain knowledge!

Review Source
 
 

Teresa from Rescue Mission of El Paso
Specialty: Faith-Based Ministries
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2017

November 2017

Overall great experience

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

Donor Perfect has a learning curve, but once you understand the system it is fairly easy to use. They are continually updating their software to be more helpful. The automatic monthly donation section has been the best upgrade this year. We are growing our monthly commitments and it is great that all the payments are automatically processed everyday which gives us more time to focus on other things.

Cons

Pulling reports can sometimes be tedious if you do not fully understand the system and how it works.

Review Source
 
 

Ruth from America's Keswick
Specialty: Faith-Based Ministries
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2017

October 2017

I'd do 5 stars if....

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Overall this is a great program, and a good value for the money - we switched to this from a more expensive program that was not as user friendly

Pros

Very user friendly; easy to get started; fairly good reporting features; fast & helpful support team

Cons

some reports not as easy to get the information you need - sometimes you have to download info to Excel and then manipulate the data from there

Review Source
 
 

Jose from Association for Community Education
Specialty: Faith-Based Ministries
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2017

October 2017

Donor Perfect is reliable, dependable, easy to use, and the program fills our needs and expectations.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

In our company, we depend on Donor Perfect to keep advancing through our goals, we know Donor Perfect will be there every step of the way.

Pros

always up to date on the system and taking out new things that can serve to maximize donations, I also like how fast you answer our questions when we contact you.

Cons

the times when Donor Perfect is performing maintenance to the system, I am glad this times are rarely during our work time.
also very rarely there are some times when we can not standardize our addresses.

Review Source
 
 

Kara from WPCNHF
Specialty: Philanthropic Foundations
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2017

October 2017

Great for our small nonprofit

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

This software is a great way to keep up to date information on our members and donors. The quick search functionality makes it easy to quickly find the information you are looking for.

Cons

Reports can be a bit tricky to build but once you get the hang of using the filters to narrow down the exact information you need they really come in handy.

Review Source
 
 
 
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Showing 1-20 of 105

Kim from Suffolk Foundation

December 2017

December 2017

DonorPerfect has made all the difference in our management of gifts, donors and contacts!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Tracking donations and contacts with donors in an efficient and easily-accessible data base program, ability to use Constant Contact to communicate with our constituents.

Pros

I like the ease of use, flexibility, numerous report options, integration with Constant Contact, as well as the responsive and comprehensive DonorPerfect support team.

Cons

What I like the least is having to pay for additional services. For a nonprofit, it is difficult to budget for modules that would be very beneficial for our organization, such as more customized forms and events management.

Review Source: Capterra
 

Sarah from Girl Scouts of Northeast Texas
Number of employees: 51-200 employees Employees number: 51-200 employees

November 2017

November 2017

Easy to use and intuitive

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Donor Database & exports

Pros

I love that you can customize almost everything in DP for your use. Their customer service is always helpful as well.

Cons

The events module is not integrated into the entire database so it is not as helpful as one would think.

Review Source: Capterra
 

Debbie from National Association for Down Syndrome
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2017

September 2017

Great customer service!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Donor recaps and identifying potential sponsors for our events.

Pros

The DonorPerfect program is very user-friendly! Especially for someone who does not have a lot of IT experience.

Cons

It would be beneficial when looking for a particular donor, that names start popping up with just the entry of a few letters.

Review Source: Capterra
 

Aaron from The Gregory Kistler Treatment Center
Number of employees: 51-200 employees Employees number: 51-200 employees

September 2017

September 2017

I am new to my company, but Donor Perfect has been easy to learn. It is very user friendsly.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

It helps us to keep track of our donor base, what and were the donations are being used.

Pros

Ease of use. It also has reminds that you can set up that lets you know immediately if you are dealing with a donor that has a higher than normal giving status.

Review Source: Capterra
 

Sharon from Wis Christian Campus Ministries, Inc.
Number of employees: 11-50 employees Employees number: 11-50 employees

September 2017

September 2017

As Financial Administrator for our organization, I primarily process & download donations.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
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Value
Support
Pros

Works easily with QB. Is customizable. Suggestions taken and implemented. Get questions answered quickly and understandably.

Cons

Credit card fees seem a bit high and from what I understand we don't have a choice in who is used to process credit cards.

Review Source: Capterra
 

Joe from Bucks County Opportunity Council
Number of employees: 11-50 employees Employees number: 11-50 employees

September 2017

September 2017

Easy to use program, support is great, always responsive

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Tracks all our donors and prospects, simple ways to thank donors, and track meetings.

Pros

Easy to use and you can teach someone the basics very quickly. Not a long process to get started and begin to track donors, donations, thank you letters. The very basic important stuff you need to do in Development.

Cons

I wish the reports were a little more flexible, some of them we just don't use or they don't exactly fit what we need. I also wish the duplicate feature was a little more consistent. Sometimes it catches duplicates, other times for some reason it doesn't.

Review Source: Capterra
 

Nancy from Indian Creek Nature Center

September 2017

September 2017

So many features and capabilities--learning all is challenging. Customer support is 2nd to none!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I like that SofterWare doesn't rest on its laurels. The company continues to make improvements and add features that are helpful to more easily coax desired information out of the system. I really like that features I use frequently are being tweaked so that using them is faster and easier than ever before.

Cons

The complexities that require users like me to either try to stumble through to find answers or to rely on customer support or other forms of assistance. But I also realize the complexities help provide additional capabilities....

Review Source: Capterra
 

Israel from French-American Foundation
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2017

September 2017

DonorPerfect is a great customer relationship management tool, fully functional and intuitive.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Excellent cost effective customer relationship management software.

Pros

It's user friendly, intuitive. Easy to make changes and pull information. There's a good community of users, where we're able to help each other when we have questions.

Cons

It has some limits in comparison with other similar software such as Salesforce, but it's also more cost effective.

Review Source: Capterra
 

Lois from Shenandoah National Park Trust

September 2017

September 2017

Switched to DP one year ago. The transition was seamless, the product has met our needs consistently

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Extremely skilled and knowledgeable support personnel who helped with the configuration of our system, and have since worked with us to customize filters, reports and processes to fit the specific needs of our organization. The result is that our organization gets more out of this software for our money. In the past we paid more for a database that did not offer the same adaptability and flexibility. We're more efficient as an organization with Donor Perfect as the platform supporting our development office.

Cons

Continue to work on integration/ease of use of the events module. It does not interface with weblink entirely efficiently - the clunkiness can result in errors in the response data.

Review Source: Capterra
 

Don from Chorus Austin
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2017

August 2017

Great Software for the Small Companies

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I have worked in this software for two small non-profits where there was only one person in the development office. It is easy to learn and easy to customize. We also enjoy the level of support that we receive. The staff is very accommodating and takes to time to make sure the customer understands.

Cons

What I like least about the software is that there are so many steps that have to be taken to get a report of what you want. It can be time consuming, especially if the user doesn't quite understand how the software terminology is set up and from where certain items need to be pulled.

Review Source: Capterra
 

Linda from Environmental Learning Center

August 2017

August 2017

Easy system to use from a data input standpoint.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Screens can be simple or more complex depending on need. Really like the WebLink feature, gift & insta-charge feature, attaching files feature, batching feature, receipting feature just to name a few. Customer support is one of the best - friendly, knowledgeable, responsive & they even follow up w/ an email detailing question/problem & the solution so you always have a reference to refer back to.

Cons

At times the screen will freeze when making a selection from a drop down box - cursor has to be precise when choosing & populating the box. Application "timeout" should be longer.

Review Source: Capterra
 

Sherrie from Mary Lanning Healthcare Foundation

August 2017

August 2017

DonorPerfect is so user friendly.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Easy to use and easy to grab figures for board meetings and such

Pros

I like that it's easy to use and the customer service is wonderful. I use the Chat feature alot and I've never had any problems. They don't make me feel like an idiot when I contact them about creating a different report or list. They are helpful and they never appear to be in a hurry.

Review Source: Capterra
 

kristina from Westcop
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2017

August 2017

very pleased with the software.ESPECIALLY their excellent customer support!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Very helpful and useful reporting, as well as ways to cost effectively thank our donors.

Pros

Really like the general ease of use. The interface is very user friendly and cleanly laid out. Great flexibility in creating many types of reports needed for many of our financial reporting needs. The knowledge base is helpful.

Cons

The Search function doesn't always bring up the name I'm looking for. At first, found it complicated to set up receipting for Thank you letters and for email receipting. Although the knowledge base is very helpful, I found i had to print out much of it because of the multiple screens.

Review Source: Capterra
 

Diana from Lithuanian World Center
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2017

August 2017

Great platform for donor information

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

It is a great platform to keep all information and details about our donors, run the reports of all kinds and keep the updates visible to all users.

Pros

We are still quite new to DP but we've been learning new tricks every day. Great ways to save all kinds of information about our donors sharing the information with colleagues and making all kinds of reports.

Cons

Sometimes it is a bit complicated to do specific tasks but Chat support is great to solve any problems in timely matter.

Review Source: Capterra
 

Claudia A. from South Bend Museum of Art
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2017

August 2017

With Donor Perfect we track memberships, donors, class registrations and events with ease!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Donor Perfect performs all the functions that make me look like a techie pro to our Board Members and my boss!

Pros

Customizing the reports and screens is a plus! There is always room for our organization to grow with Donor Perfect software.

Cons

It is sometimes inconvenient to have to adjust to the online changes to the software, but in the long run I know it will create more versatility and ease of operation.

Review Source: Capterra
 

Krishna from Judeo-Christian Outreach Center
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2017

August 2017

My overall experience has been positive and Customer Support has always been helpful when I call.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I am able to customize my reports to get the exact data I need. I also appreciate that Customer Support will send me detailed instructions on how to run reports after I contact them.

Cons

Sometimes the search feature doesn't produce what I'm looking for, otherwise I am happy with this software.

Review Source: Capterra
 

Wendy from Dolphin Research Center
Number of employees: 51-200 employees Employees number: 51-200 employees

August 2017

August 2017

Very Easy to Use

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Easy to use and update information ... calculates hours to make it easier for review.

Pros

There are not changes being made constantly to the software or process of how to enter information. So many times in the past I would just start understanding what I was doing and the software would be updated or changed and I would be back at square one. It seems you knew what we needed and how to handle that right from the start.

Review Source: Capterra
 

Alta from The Foundation for OKCPS
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2017

July 2017

DonorPerfect is an amazing product! We love how easy, yet robust the it is!

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Support
Pros

I like how it is intuitive, but also has extremely powerful. You can use it as a database, but you can use it for reporting and analytics as well.

Cons

My least favorite thing would be that there is so much to learn. I think as an organization we are not utilizing the software to its full potential.

Review Source: Capterra
 

Rebekah from Arlington Life Shelter
Number of employees: 11-50 employees Employees number: 11-50 employees

July 2017

July 2017

Makes my job easier

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

better flow for the needs we have

Pros

Ease of use - I'm able to train other staff members to use without much problem due to the easy to understand functions
Customer Support - The customer support team has been wonderful each time I have called with a question, I have my answer quickly, I never wait long to speak with anyone, and they always follow up with an email with how to do what you just learned.

Cons

I wish that there was a feature to look up other individuals connected with a constituent. For instance, if there is a spouse or an employee you were trying to look up connected with a record, you can't search for them currently if you don't know the name of the record holder.

Review Source: Capterra
 

Laura from Blessed Sacrament Academy
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2017

July 2017

We think Donor Perfect has the best price and quality of product for our small nonprofit.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We actually had no previous donor software, so Donor Perfect was a perfect place to start.

Pros

The pricing options are very good. The service has been excellent. Love Live Chat. We found the ease of creating an "export to file" report a plus. Video instructions were very helpful to us as we started from 'scratch' and had to import some constituent lists. There is a great selection of record fields which will prove to be helpful in tracking our donors.

Cons

I have not run across anything to dislike except maybe the knowledge base has not been as helpful for me, at least, as the live chat or other support tracks.

Review Source: Capterra
 
 
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