DonorPerfect

RATING:

4.5

(1076)

About DonorPerfect

DonorPerfect is a comprehensive fundraising software solution that offers everything nonprofits need to grow and thrive. Fundraisers can use it to manage gifts, donor relationships, communications, receipting, and other initiatives from a single system. DonorPerfect is especially tuned to your monthly giving success. Dashboard analytics and reporting provide insight into what drives donations, and organizations can send personalized email communications through Constant Contact to donors and supporters. Integrated online forms automatically enter gift information into the donor database, and it can accept and process recurring donations through digital wallets, including PayPal and Venmo. Development professionals can use DonorPerfect to track information about donor...

Awards and Recognition

FrontRunner 2024
Software Advice's FrontRunners report ranks top products based on user reviews, which helps businesses find the right software.

DonorPerfect Pricing

Packages starting at $99/month. DonorPerfect is designed to be customized for any size nonprofit organization.You hold the power to choose the package and integrations that fulfill your specific needs. Unlimited donation forms, payment processing, and Constant Contact included in every system.

Starting price: 

$99.00 per month

Free trial: 

Not Available

Free version: 

Not Available

DonorPerfect Dashboard keeps all the information you need right at your fingertips.
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DonorPerfect Reviews

Overall Rating

4.5

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

4.5

Value for money

4.5

Functionality

4.5

Most Helpful Reviews for DonorPerfect

1 - 5 of 984 Reviews

Anonymous

Used unspecified

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

Reviewed April 2024

DonorPerfect Review: Worth the Investment!

User Profile

Brett

Verified reviewer

Fund-Raising, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed November 2018

DonorPerfect for the Smaller Non-Profit

I highly, highly recommend, DonorPerfect, and am currently attempting to have my present employer switch to it from a far less intuitive donor database. I honestly cannot sing the praises of DonorPerfect enough. It is a donor database designed by fundraisers, who continuously accept input from other fundraisers.

PROS

There is so much to love about DonorPerfect. After 10 years in professional fundraising, working with everything from the most-known donor database to numerous smaller ones, DonorPerfect really is perfect. It's extremely intuitive, and extremely customisable. During my training, I was actually jumping ahead of my trainer, and ended up not using a full two hours of the training DonorPerfect provides. Furthermore, I was able to quickly and easily train others on how to use the database.

CONS

There was one quirk around using Tab, where it would skip a field near the top of the main Constituent page, then jump back up to it. I never did figure out how to work around that issue.

Vendor Response

Thank you Brett for the awesome review of DonorPerfect. I am glad to hear how easy you found the system to learn. The Technical Support Department is available to assist with any questions you may have when working in the system. Please reach out to them about they issue you are experiencing when using the Tab key. Regards, Ellen Molon, Client Relations Specialist

Replied November 2018

User Profile

Liam

Verified reviewer

Individual & Family Services, 51-200 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed June 2023

A Really Good System with Some Frustrating Flaws and Excellent Customer Service

Overall, my experience has been pretty great. I use DonorPerfect on a daily basis and generally really feel great about how it works given the needs of my organization. I'm able to stay on top of donations and easily create acknowledgement and tax letters as needed, and run all kinds of reports.

PROS

I love how dynamic the structure of DonorPerfect is, and how with a little training, it's relatively easy to move things around, create new fields, hide or delete unused ones, and really make the system custom-tailored to your/your organization's needs. Beyond that, DonorPerfect's chat support feature is fantastic and the people who staff it are wonderful. When I was getting to know DonorPerfect, I used the chat support feature multiple times a week and pretty much always had my questions answered and any issues resolved.

CONS

There are some issues which have become evident over time and have really negatively impacted my feelings about DonorPerfect. A meta-critique is that it seems like there just aren't enough software engineers and others on staff who can keep improving the system at the pace I wish it could be improved at. I have literally been told by customer support that they simply lack the resources and person-power to make all the updates they would like to make. On the more specific side, I really wish DonorPerfect had the infrastructure within their software to handle households composed of multiple constituents (who might generally want to be credited for gifts and addressed jointly, but also might have individual relationships to the organization that are distinct from each other and should be treated as such).

Reasons for switching to DonorPerfect

A subscription payment dispute

Miguel

Religious Institutions, 51-200 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed April 2024

DonorPerfect Review

I have been happy with it as I find it easy to use, intuitive, and the customer support is very good.

PROS

Ease of use, intuitive, great customer support, has many useful features to make fundraising easier

CONS

I wish it had an easier way of showing constituent relationships and reciprocal relationships. For example, if I work for a school and am looking at a School Parents record, it would be nice to have a tab that would easily show who their children are and in what grade they are in .... as Raiser's Edge's Relationship tab does.

Reason for choosing DonorPerfect

Value for money, more user friendly features.

Caitlin

International Affairs, 2-10 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

3

EASE OF USE

3

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed January 2024

Better than Blackbaud but still behind

The change has been bumpy, but the support staff on call have largely been very helpful in quick responses and step by step instructions to resolve our issues.

PROS

Like the better integrated approach with fundraising, emails and donor tracking that we were not offered with our previous CRM platform.

CONS

The system is not visually appealing and there are tasks that are not intuitive in operation. The setup time was quick but there were many unaddressed matters and the data had lots of missing/incorrect information.

Reason for choosing DonorPerfect

It was the most cost-efficient for the package.

Reasons for switching to DonorPerfect

The system was outdated and the donation forms were not operating well.

Vendor Response

Thank you for your honest feedback. If you would like to discuss your experience further or require further assistance with any data transfer issues, please reach out to clientrelations@donorperfect.com so we may review this further. - Robert

Replied January 2024