DonorPerfect Fundraising Software


 

DonorPerfect’s fundraising growth platform for nonprofit organizations of all sizes. The core customer relationship management (CRM) system can support fundraising and donor management initiatives like online fundraising, donor engagement, fundraising events, donor retention and more.

DonorPerfect enables users to manage donations, contacts, receipting, reporting, email and fundraising initiatives from the same system. Users can also track information about donors, prospects, volunteers, staff and other constituents.

DonorPerfect can handle integrated payment processing as well as email and mobile marketing supported by customizable reporting.

 

DonorPerfect Fundraising Software - Key performance indicators
 
  • DonorPerfect Fundraising Software - Key performance indicators
    Key performance indicators
  • DonorPerfect Fundraising Software - Main screen
    Main screen
  • DonorPerfect Fundraising Software - Constituent contact information
    Constituent contact information
  • DonorPerfect Fundraising Software - Integrated online donation forms
    Integrated online donation forms
  • DonorPerfect Fundraising Software - Mobile pay
    Mobile pay
Supported Operating System(s):
Windows 7, Windows Vista, Windows XP, Mac OS, Linux, HP-UX, AIX, Solaris, Unix, IBM OS/400, Web browser (OS agnostic), Windows 2000

204 Reviews of DonorPerfect Fundraising Software

 

Start your review of DonorPerfect Fundraising Software

Click to start
https://www.softwareadvice.com/nonprofit/donorperfect-review/
Software Advice Reviews (100)
More Reviews (104)

Showing 1-20 of 100

Alyssa from Boulder JCC
Specialty: Arts & Cultural
Number of employees: 51-200 employees Employees number: 51-200 employees

October 2017

October 2017

User Friendly and Helpful Features

Ease-of-use

Functionality

Product Quality

Customer Support

Pros

There are many helpful features.
I found the tutorials to be a great asset.
I love the ease of the donor merge.
Everything is user friendly!

Cons

Some of the steps to accomplish tasks are a bit lengthy. It is hard to remember how to complete these tasks. I frequently go back to tutorials to remember how to complete tasks.

 
 

Time from PSCC
Specialty: Other
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2017

October 2017

Good option for midsize non-profits that need a fully-functioning CRM.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

DonorPerfect has good and improving customer service, features, and functionality. DonorPerfect is integrated with Constant Contact email service.

Cons

I would like for DonorPerfect to feature integration with Eventbrite. Entering event information into the system can be cumbersome when using outside ticket services.

 
 

Karen from Womanshelter/Companeras
Specialty: Human Services
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2017

October 2017

Good experience

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Ease of use. The reports are a lot easier to use than other software programs I have used. Just started using the program, so may have more to say at a later date

 
 

Sal from Miller Insurance
Specialty: Faith-Based Ministries
Number of employees: 51-200 employees Employees number: 51-200 employees

October 2017

October 2017

I use Donor Perfect to process all of our donations. Most of our transactions are smooth if there are transaction error being able to fix is simple to do. Customer service is very attentive, however like most typical service centers you may get a person t

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Ease of use for donations and processing categories. Adding donors is easy process and tracking them is easy. I like the feature of creating your own reports to fit your needs.

Cons

Just they one I mentioned in the review. Not everybody spends 24/7 in front of a computer screen and will need customer service so I wish that just once in a while the service reps would understand that.

 
 

Susan from In-Sync Exotics Wildlife Rescue and Educational Center
Specialty: Animal Welfare
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2017

October 2017

Overall it's been great.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

If you have someone who has experience with database software, they should be able to pick up using DP quickly. Their customer service is very good. My two main issues are: 1. not being able to customize a form email before sending. 2. Having to create 2 letter templates, one for email, one for printed letter, for each letter template we need.

Pros

Constant improvements, powerful reporting capabilities, great customer support, the updates to WebLink will make our lives a little easier

Cons

The learning curve is steep for those not savvy with using a database. Letter writing is a bit cumbersome and hard to personalize individual letters.

 
 

Malki from Paul Wilbur Ministries, INC.
Specialty: International Organizations
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2017

September 2017

Love Donor perfect!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

In our non profit company, it is very important to have tools that are easy to use and tools that keep our donor information in order and in one place, donor perfect does just that for us! We also like that it works great with quickbooks!

 
 

Erika from American Patriot Service Corps
Specialty: Other
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2017

September 2017

Not for us.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

We tried this software for 3 months and it just didn't flow for us.

Pros

I looked that processing payments without a CVC was still easy. And building forms were relatively doable.

Cons

Needs an update, it seems pretty disconnected between its different capabilities. Reading financial statements were difficult, which was super important for us, and the training wasn't great. I hated that I was always having to pay more for access to features that could make my life easier.

 
 

Matt from Emmaus Biblical Seminary of Haiti
Specialty: Higher Education
Number of employees: 11-50 employees Employees number: 11-50 employees

September 2017

September 2017

Good program,

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Great program, if you get database management.

Pros

Works well once you understand how it works. It's essentially an online database management program. If you know that basics of database management, you'll like donorperfect.

Cons

If you don't know database management basics, you'll have difficulty with this program. At the same time, customer service is there to help always.

 
 

Tony from Lambda Literary Foundation
Specialty: Arts & Cultural
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2017

August 2017

DonorPerfect is an overly-complicated mess

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I would NOT recommend DonorPerfect. It's difficult to use and expensive.

Pros

It does all the things you may be looking for in donor management such as donor records, reporting and more (the problem is figuring out how to use it)

Cons

There are 75 ways to do the same thing which makes it very user UN-friendly and impossible to remember how to do the most basic reports

  Response: Sam, SofterWare, Inc.

Date: September 2017

September 2017

 

Tony,

First and foremost, thank you for your feedback a while ago, informing us that you weren’t satisfied with DonorPerfect, and felt that it wasn’t user friendly. Client feedback is the driving force behind our company, and the number one item we work on is how to make things easier for our clients.

We recently learned of your review, and your feeling that you could not recommend DonorPerfect because it is expensive and difficult to use. Of course we are genuinely sorry to hear that, and want nothing less than your continued successful use of DonorPerfect.

Although you recently indicated that you didn’t want to discuss your frustrations further, we would truly value your suggestions on how we could make DonorPerfect easier. Our User Experience department is dedicated solely to improving our software, and I have no doubt that we would benefit from your perspective. In exchange for that perspective, we would offer you 2 hours of Virtual Onsite Training (normally $300) at no cost, to demonstrate our commitment to your success.

You’ve mentioned in the past that although one of DonorPerfect’s advantages over other solutions is our many powerful and flexible features, that often makes it harder to remember even basic tasks. That is, admittedly, a challenge. But one we’re prepared to face as we have in the past, from serving nonprofits like Lambda Literary Foundation. Believe me, we want you to easily access DonorPerfect’s features, and to do so easily.

Thousands of other nonprofits are enjoying the benefits of DonorPerfect, and we will work with you any way we can so you can do the same. We've reached out to you, and I hope you'll reconsider taking us up on our offer. If so, please call our client relations team at 800-220-3537.

Thanks again for your valued feedback.

 
 

Colleen from Our Mother of Consolation Parish School
Specialty: K-12 Education
Number of employees: 11-50 employees Employees number: 11-50 employees

June 2017

June 2017

Good so far

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

So far, I've been please with Donor Perfect, although I haven't had time with the end of the school year to adequately play with the system - I'm hoping to do that this summer.

Pros

Great customer support, pretty intuitive interface. Seems like a good fit for my small school. Glad we made the investment

Cons

Nothing so far - have only had it a few weeks and am working through implementation. Has been time consuming thus far, but I haven't had dedicated time to give to it.

 
 

Jennifer from Camp Fire Northwest Ohio Council
Specialty: National Organizations
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2017

June 2017

Very helpful after the set up is done.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

I have had a wonderful experience with the customer support. The online learning and community has been very helpful in the set up.

Cons

Initial set up is not as easy as promised. I am still working on getting all the code set up and connected to the other programs.

 
 

Tom from One World Institute
Specialty: Healthcare & Hospitals
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2017

May 2017

Cost our charity in hacked charges. I had to pay out of pocket. Raise funds? It cost me.

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

And after I asked them to stop, they continued to charge me and refuse to refund my monthly fees.

Pros

Stay away. First, their system did not identify stolen credit cards that were processed by them. Then they continued to charge me monthly for 15 months after I told them to stop our participation. And finally, they did not refund these monthly charges.

Cons

There is a flaw in the system that allowed stolen credit card information to pass through. I observed little interest on their part in fixing their shortcomings.

  Response: Kasandra , SofterWare, Inc.

Date: June 2017

June 2017

 

Tom, we're sorry to hear you were not satisfied with DonorPerfect. We reached out to you to get the required information to conduct an investigation into your claim of credit card fraud, but we did not hear back from you. Our own investigation revealed mostly successful processing transactions. The only exceptions were credit card "declines", which were fails by the issuing bank of the credit card, and one invalid account. We did not see any indication of processing being attempted with known, stolen credit card numbers. Plus, our payment processing team received no calls or emails regarding any payment processing issues. As a goodwill gesture, we offered you a partial refund, but it was refused. We are committed to our clients complete satisfaction, and our team stands ready to discuss your situation at any time. Please call our client relations team at 800-220-3537.

 
 

Nathaniel from St. Andrew Nativity School
Specialty: K-12 Education
Number of employees: 11-50 employees Employees number: 11-50 employees

May 2017

May 2017

DonorPerfect gets the job done. It isn't fancy, has a few minor issues, but is a good value for the price.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

It's great for what it is.

Pros

DonorPerfect is very easy to use. I learned it real quick. Customer Support is quite helpful. It's cheap as well.

Cons

There are a few things that aren't available, and some reports can be difficult to run. Customer support tries to help but there are some problems they just can't fix.

 
 

Jen from The Dragonfly House Children's Advocacy Center
Specialty: Human Services
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2017

May 2017

Versatile Donor Management System at a great price

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

Overall very happy with DonorPerfect...I was able to integrate old data with some time and little headache involved! Implementation Specialists are very helpful!

Pros

1.Lots of bells and whistles...plenty of great reports to choose from
2. Excellent tutorials and webinars to learn more about this powerful system

Cons

1. some necessary programs are add ons per month with the smaller package (Event management, Quickbooks, custom forms)
2. You really need to spend alot of time learning what this CRM can do...alot to learn

 
 

Amy from Xperitas
Specialty: K-12 Education
Number of employees: 11-50 employees Employees number: 11-50 employees

May 2017

May 2017

Robust Software for a Reasonable Price

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I don't think you can beat Donor Perfect for the features at this price point.

Pros

The ability to integrate the payment system and Constant Contact with DPO and the fabulous customer support. There is always a real person available to walk me through whatever I am trying to do.

Cons

I would like to have more donor information on one page rather than having the record exist on many pages.

 
 

Diana from Wellspring Counseling
Specialty: Human Services
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2017

April 2017

I did not think that it was a functional software to use.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Donor Perfect has great support system. I was able to contact customer support at any time I had an issue.

Cons

The system is not very user friendly. It could benefit from a better interface for donor relationship.

 
 

Rouslana from Redwood City Library Foundation
Specialty: Other
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2017

April 2017

Complicated, hard to learn, takes long time to bring anybody up to speed.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Making software changes without informing your users is not a good practice. Take us additional time to figure things out.

Pros

Can provide analytics once you learn how to use it. Linking Quickbooks and Donor Perfect should be a good option to use.

Cons

Learning curve is longer that non-profit can afford. Interface is not easy to use. Converting data into simple Excel took us 3 people and 2 hours.

 
 

Letwine from CFYL
Specialty: Other
Number of employees: 11-50 employees Employees number: 11-50 employees

April 2017

April 2017

Very Helpful!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Customer Service is A1! If you have any questions, hold time is less than 2 minutes each time. Looks hard to learn but very simple.

Cons

There should be a filter to prevent the duplicate of contacts. Some of our donors can be found up to 3 times.

 
 

Rob from Whiterock Conservancy
Specialty: Environmental
Number of employees: 11-50 employees Employees number: 11-50 employees

April 2017

April 2017

Don't anticipate being able to quickly search for data

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

Data is saved...not always available for retrieval though. The system needs to be overhauled for routine use.

Pros

Records are maintained for detailed analysis with detailed export possible for analysis.

Cons

Records cannot be efficiently retrieved from the system in any sort of timely search. Greater effort needs to be placed on ease of use.

 
 

Andrea from Colorado I Have a Dream Foundation
Specialty: K-12 Education
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2017

April 2017

Everything you need in a nonprofit CRM!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

We looked at tons of donor management systems and Donor Perfect was the absolute best across the board for price, usability, features, functionality, etc. They provide so much step-by-step support, tutorials, and videos to answer any questions. Plus the address verification services was phenomenal.

Cons

Honestly hard to think of anything - I was going to say more flexibility on the different packages, but DP allows you to add "buckets" of records or other features to keep pricing and options flexible!

 
 
 
Write a Review
Showing 1-20 of 104

Debbie from National Association for Down Syndrome
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2017

September 2017

Great customer service!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Donor recaps and identifying potential sponsors for our events.

Pros

The DonorPerfect program is very user-friendly! Especially for someone who does not have a lot of IT experience.

Cons

It would be beneficial when looking for a particular donor, that names start popping up with just the entry of a few letters.

Source: Capterra
 

Aaron from The Gregory Kistler Treatment Center
Number of employees: 51-200 employees Employees number: 51-200 employees

September 2017

September 2017

I am new to my company, but Donor Perfect has been easy to learn. It is very user friendsly.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

It helps us to keep track of our donor base, what and were the donations are being used.

Pros

Ease of use. It also has reminds that you can set up that lets you know immediately if you are dealing with a donor that has a higher than normal giving status.

Source: Capterra
 

Sharon from Wis Christian Campus Ministries, Inc.
Number of employees: 11-50 employees Employees number: 11-50 employees

September 2017

September 2017

As Financial Administrator for our organization, I primarily process & download donations.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Works easily with QB. Is customizable. Suggestions taken and implemented. Get questions answered quickly and understandably.

Cons

Credit card fees seem a bit high and from what I understand we don't have a choice in who is used to process credit cards.

Source: Capterra
 

Joe from Bucks County Opportunity Council
Number of employees: 11-50 employees Employees number: 11-50 employees

September 2017

September 2017

Easy to use program, support is great, always responsive

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Tracks all our donors and prospects, simple ways to thank donors, and track meetings.

Pros

Easy to use and you can teach someone the basics very quickly. Not a long process to get started and begin to track donors, donations, thank you letters. The very basic important stuff you need to do in Development.

Cons

I wish the reports were a little more flexible, some of them we just don't use or they don't exactly fit what we need. I also wish the duplicate feature was a little more consistent. Sometimes it catches duplicates, other times for some reason it doesn't.

Source: Capterra
 

Nancy from Indian Creek Nature Center

September 2017

September 2017

So many features and capabilities--learning all is challenging. Customer support is 2nd to none!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I like that SofterWare doesn't rest on its laurels. The company continues to make improvements and add features that are helpful to more easily coax desired information out of the system. I really like that features I use frequently are being tweaked so that using them is faster and easier than ever before.

Cons

The complexities that require users like me to either try to stumble through to find answers or to rely on customer support or other forms of assistance. But I also realize the complexities help provide additional capabilities....

Source: Capterra
 

Israel from French-American Foundation
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2017

September 2017

DonorPerfect is a great customer relationship management tool, fully functional and intuitive.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Excellent cost effective customer relationship management software.

Pros

It's user friendly, intuitive. Easy to make changes and pull information. There's a good community of users, where we're able to help each other when we have questions.

Cons

It has some limits in comparison with other similar software such as Salesforce, but it's also more cost effective.

Source: Capterra
 

Lois from Shenandoah National Park Trust

September 2017

September 2017

Switched to DP one year ago. The transition was seamless, the product has met our needs consistently

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Extremely skilled and knowledgeable support personnel who helped with the configuration of our system, and have since worked with us to customize filters, reports and processes to fit the specific needs of our organization. The result is that our organization gets more out of this software for our money. In the past we paid more for a database that did not offer the same adaptability and flexibility. We're more efficient as an organization with Donor Perfect as the platform supporting our development office.

Cons

Continue to work on integration/ease of use of the events module. It does not interface with weblink entirely efficiently - the clunkiness can result in errors in the response data.

Source: Capterra
 

Don from Chorus Austin
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2017

August 2017

Great Software for the Small Companies

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I have worked in this software for two small non-profits where there was only one person in the development office. It is easy to learn and easy to customize. We also enjoy the level of support that we receive. The staff is very accommodating and takes to time to make sure the customer understands.

Cons

What I like least about the software is that there are so many steps that have to be taken to get a report of what you want. It can be time consuming, especially if the user doesn't quite understand how the software terminology is set up and from where certain items need to be pulled.

Source: Capterra
 

Linda from Environmental Learning Center

August 2017

August 2017

Easy system to use from a data input standpoint.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Screens can be simple or more complex depending on need. Really like the WebLink feature, gift & insta-charge feature, attaching files feature, batching feature, receipting feature just to name a few. Customer support is one of the best - friendly, knowledgeable, responsive & they even follow up w/ an email detailing question/problem & the solution so you always have a reference to refer back to.

Cons

At times the screen will freeze when making a selection from a drop down box - cursor has to be precise when choosing & populating the box. Application "timeout" should be longer.

Source: Capterra
 

Sherrie from Mary Lanning Healthcare Foundation

August 2017

August 2017

DonorPerfect is so user friendly.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Easy to use and easy to grab figures for board meetings and such

Pros

I like that it's easy to use and the customer service is wonderful. I use the Chat feature alot and I've never had any problems. They don't make me feel like an idiot when I contact them about creating a different report or list. They are helpful and they never appear to be in a hurry.

Source: Capterra
 

kristina from Westcop
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2017

August 2017

very pleased with the software.ESPECIALLY their excellent customer support!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Very helpful and useful reporting, as well as ways to cost effectively thank our donors.

Pros

Really like the general ease of use. The interface is very user friendly and cleanly laid out. Great flexibility in creating many types of reports needed for many of our financial reporting needs. The knowledge base is helpful.

Cons

The Search function doesn't always bring up the name I'm looking for. At first, found it complicated to set up receipting for Thank you letters and for email receipting. Although the knowledge base is very helpful, I found i had to print out much of it because of the multiple screens.

Source: Capterra
 

Diana from Lithuanian World Center
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2017

August 2017

Great platform for donor information

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

It is a great platform to keep all information and details about our donors, run the reports of all kinds and keep the updates visible to all users.

Pros

We are still quite new to DP but we've been learning new tricks every day. Great ways to save all kinds of information about our donors sharing the information with colleagues and making all kinds of reports.

Cons

Sometimes it is a bit complicated to do specific tasks but Chat support is great to solve any problems in timely matter.

Source: Capterra
 

Claudia A. from South Bend Museum of Art
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2017

August 2017

With Donor Perfect we track memberships, donors, class registrations and events with ease!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Donor Perfect performs all the functions that make me look like a techie pro to our Board Members and my boss!

Pros

Customizing the reports and screens is a plus! There is always room for our organization to grow with Donor Perfect software.

Cons

It is sometimes inconvenient to have to adjust to the online changes to the software, but in the long run I know it will create more versatility and ease of operation.

Source: Capterra
 

Krishna from Judeo-Christian Outreach Center
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2017

August 2017

My overall experience has been positive and Customer Support has always been helpful when I call.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I am able to customize my reports to get the exact data I need. I also appreciate that Customer Support will send me detailed instructions on how to run reports after I contact them.

Cons

Sometimes the search feature doesn't produce what I'm looking for, otherwise I am happy with this software.

Source: Capterra
 

Wendy from Dolphin Research Center
Number of employees: 51-200 employees Employees number: 51-200 employees

August 2017

August 2017

Very Easy to Use

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Easy to use and update information ... calculates hours to make it easier for review.

Pros

There are not changes being made constantly to the software or process of how to enter information. So many times in the past I would just start understanding what I was doing and the software would be updated or changed and I would be back at square one. It seems you knew what we needed and how to handle that right from the start.

Cons

In the capacity I use the system I have no complaints. It wasn't very hard to learn and I love that everything for a new individual can be entered all on one screen. The more I learn about Donor Perfect the easier it becomes to use !!

Source: Capterra
 

Alta from The Foundation for OKCPS
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2017

July 2017

DonorPerfect is an amazing product! We love how easy, yet robust the it is!

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Support
Pros

I like how it is intuitive, but also has extremely powerful. You can use it as a database, but you can use it for reporting and analytics as well.

Cons

My least favorite thing would be that there is so much to learn. I think as an organization we are not utilizing the software to its full potential.

Source: Capterra
 

Rebekah from Arlington Life Shelter
Number of employees: 11-50 employees Employees number: 11-50 employees

July 2017

July 2017

Makes my job easier

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

better flow for the needs we have

Pros

Ease of use - I'm able to train other staff members to use without much problem due to the easy to understand functions
Customer Support - The customer support team has been wonderful each time I have called with a question, I have my answer quickly, I never wait long to speak with anyone, and they always follow up with an email with how to do what you just learned.

Cons

I wish that there was a feature to look up other individuals connected with a constituent. For instance, if there is a spouse or an employee you were trying to look up connected with a record, you can't search for them currently if you don't know the name of the record holder.

Source: Capterra
 

Laura from Blessed Sacrament Academy
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2017

July 2017

We think Donor Perfect has the best price and quality of product for our small nonprofit.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We actually had no previous donor software, so Donor Perfect was a perfect place to start.

Pros

The pricing options are very good. The service has been excellent. Love Live Chat. We found the ease of creating an "export to file" report a plus. Video instructions were very helpful to us as we started from 'scratch' and had to import some constituent lists. There is a great selection of record fields which will prove to be helpful in tracking our donors.

Cons

I have not run across anything to dislike except maybe the knowledge base has not been as helpful for me, at least, as the live chat or other support tracks.

Source: Capterra
 

Mansoor from United Muslim Relief
Number of employees: 11-50 employees Employees number: 11-50 employees

June 2017

June 2017

Started a new job and they are using Donorperfect, I really like the basicness of it.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

cloud base and great support. It was built for fundraising so covers the basic of what is needed for fundraising

Cons

reporting is pretty basic and its does not let you build comprehensive reports. They are selling an add on, so I am not sure if that would make reports better.

Source: Capterra
 

David from IF Creative
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2017

February 2017

Advanced CRM

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

This software is in credible CRM and donation management software but beware it really does require a full-time database administrator to keep the records clean and well organized . There is definitely a learning curve with the software as with most that give you a lot of great data . Donor perfect is an excellent choice in comparison to razors edge and a definite upgrade from other programs such as each etapestry.

Source: Capterra
 
 
Write a Review