DonorPerfect is a fundraising solution suitable for all nonprofits. It helps users manage donations, contacts, receipting, reporting, email and fundraising initiatives from a single system.

Dashboard analytics and reporting provide insight into what drives donations, and organizations can send personalized email communications through Constant Contact to donors and supporters. Integrated online forms automatically enter gift information into the donor database, and it can accept and process recurring donations. Development professionals can use DonorPerfect to track information about donors, prospects, volunteers, staff and other constituents, and event managers can use auction management tools to manage silent, live, mobile and online charity auctions.

DonorPerfect offers pricing packages to meet any size organization and any budget, and integrated partners that add features like prospect research, advocacy and text-to-give.



407 Reviews of DonorPerfect Fundraising Software

Overall rating

4.5 / 5 stars

Showing 1 - 20 of 407 reviews

December 2018

Karen from Politz Hebrew Academy

Company Size: 51-200 employees

Review Source


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

December 2018

Very easy to navigate the Database.

Wonderful product and affordable.

Pros

It is very easy to navigate through the database. You can quickly add sections and fields. I use the videos as instant support. Tech support is fabulous.

Cons

Reports need more clarification as to their end result.I have to open several reports and run them because I am not sure what the end product is of each report.

December 2018

Ashley from CERT International

Company Size: 2-10 employees

Review Source


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

5 of 5

December 2018

A must have for non-profits!

Pros

So many features and always adding more. Great reporting functions and search tools. I love how easy it is to track donations and keep records of each donor. The customer support is amazing!

Cons

It does take time to learn everything about the reporting aspect but basic reports are no problem. The customer support is so good you just have to call them to help.

December 2018

Anonymous

Verified Reviewer

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

4 of 5

Functionality

5 of 5

December 2018

Easy to use but slow

Pros

Very intuitive, easy to use, works well when it decides to work.

Cons

I worked at an organization who utilized it's cloud based system. If the internet or wifi is down, it doesn't work. Or if internet or wifi is slow, the program is slow. This is frustrating when trying to find donors. A bit expensive too - but more affordable than Raisers Edge.

December 2018

Brandi from Boys & Girls Clubs of Santa Maria Valley

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

December 2018

Amazing Tool for Donor Tracking

I have not used this function yet.

Pros

There is so many reports and good information. You can literally track and print reports for all of the information you need. If you can't figure something out, the techs are always willing to talk you through your questions and will send you a detailed email of everything they went over. The Donor Perfect community is also a helpful tool.

Cons

There are a LOT of reports. As it's good it can also be overwhelming, but once you get the hang of it, it's easy to maneuver.

Response from SofterWare of SofterWare, Inc.

Replied December 2018

Brandi, Glad you have found DonorPerfect an Amazing Tool for Donor Tracking. As you have found, the system is flexible so any information you need to keep track of can be added and then reported on. Our Technical Support Department is always happy to help. Thank you for taking your time to complete the review. Regards, Ellen Molon, Client Relations Specialist

December 2018

Amy from Warm Hearth Foundation

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

December 2018

Look no further than DonorPerfect!

Overall, I can't imagine another fundraising software being any better than DonorPerfect. The donor records management and reporting functions are very user-friendly and the logical manner by which they are organized and laid out on the website are big time-savers. DonorPerfect is a huge asset to our development team!

Pros

DonorPerfect is perfect for all my organization's software and database needs relating to fundraising. My absolute favorite thing about DonorPerfect is the excellent customer service I receive each and every time I reach out. I am sometimes asked to provide data that I'm not sure how to obtain in a time-effective manner. It literally takes a quick phone call or even an online chat session with a DonorPerfect rep for me to find a report that will work to get me the information I need. I am always amazed at how well the DonorPerfect customer service folks know the software, and the ease at which they are able to share its capabilities. I have never had to wait for a solution or an answer to my questions. That is so valuable for me, someone whose greatest challenge is not having enough hours in the day! One of the other pros at the top of my list is the user-friendly interface of DonorPerfect. If you have even a little computer knowledge and experience, DonorPerfect is very easy to use. Everything is laid out and organized in a logical manner, which saves the time and frustration of not being able to find a simple function.

Cons

I can honestly say I have not had any negative experiences with DonorPerfect. There are tiny things such as the scope of searching records that I might like to see changed, but at the end of the day, they're not really consequential. (Example: If an individual record is entered as John H. Smith, but I search for that record with the terms "John Smith", the record I'm looking for may not pop up. Broadening the search to "Smith" however, would allow me to find the record.)

Response from SofterWare of SofterWare, Inc.

Replied December 2018

Amy, I am thrilled to read about the value you are finding in using DonorPerfect! You made my day with the title of the review : Look no further than DonorPerfect!. I am delighted to hear you think the system is user friendly, and agree that our Support Team is outstanding! Thank you for the amazing review. Regards, Ellen Molon,Client Relations Specialist

November 2018

Corinne from Trailnet

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4 of 5

Customer support

5 of 5

Functionality

5 of 5

November 2018

Donor Perfect Review

Pros

The best thing about Donor perfect is the intuitive ease of use and the responsiveness of chat support. If I'm ever stuck on a problem, I can pull up a chat and get answers to my questions quickly and easily! It's also great that DonorPerfect works with AFP to run AFP-FEP reports. I also love the credit card processing option through the app. When we run credit cards on-site at events, the data is automatically placed into the records, and I can change the settings for each event.

Cons

Sometimes the website can be a tad slow.

Response from SofterWare of SofterWare, Inc.

Replied December 2018

Corinne, There are many great features in DonorPerfect and I am glad to hear you are making use of them.I am glad to hear you are finding the system easy to use and the support team to be helpful. Please contact the support team about the slowness you mentioned so we can look into this for you. Regards, Ellen Molon, Client Relations Specialist

November 2018

Rebecca from Food Bank of NEA

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

November 2018

Great platform for fundraising!

I use donor perfect to manage my major gifts for our organization.

Pros

I am learning something new every single day that DonorPerfect can help me with! I suggest this to any nonprofit fundraising team.

Cons

There isnt anything I dont like, its mobile responsive, its computer responsive. I can use it anywhere and anytime.

Response from SofterWare of SofterWare, Inc.

Replied December 2018

Rebecca, Thank you for the stellar review. Love that you are finding DonorPerfect to be Great! Regards, Ellen Molon, Client Relations Specialist

November 2018

Kathryn from Boley Centers, Inc.

Company Size: 51-200 employees

Review Source


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

4 of 5

November 2018

Moved from eTapestry to DonorPerfect and happy with the change!

Pros

*Great phone support
*Easy navigation
*Easy to customize
*Great pricing structure (no nickel and dime fees and no contracts!)
*Integration with Constant Contact included

Cons

I have been using DonorPerfect for about five months now and am very pleased. Coming from the world of eTapestry, there has been a slight learning curve with filters (versus queries), but the phone support team are so helpful and patient in this area! There really are no cons that I have run across so far!

November 2018

debbie from Helping Haitian Angels

Company Size: 2-10 employees

Review Source


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

November 2018

donor Perfect fundraising software

Pros

We've used their software for our regular child sponsorships in Haiti. We love the software and will use it for years

Cons

it's expensive. There are so many things to learn! It's overwhelming in the beginning to learn all that it does.

November 2018

Daniel from REA Foundation

Company Size: 2-10 employees

Review Source


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

November 2018

Choosing DonorPerfect is a no brainer

Switching to DonorPerfect was a no brainer. The software is so useful for our fundraising activities and the staff understand our philanthropic sector more than anyone else.

Pros

Easy to use, to implement and save so much time for our administration staff. Also, they consider our suggestions, which is awesome.

Cons

Can't find any actually - really everything is perfect for our daily needs. You should definately consider this option.

November 2018

Tammy from The Roxy Theater

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

November 2018

Donor Perfect is very user friendly and has all the features my organization needs.

Donor Perfect integrates with the Agile Ticketing system we use at our non-profit art house cinema and the transfer of information is seamless. Donor Perfect has been wonderful in all aspects.

Pros

I like the reporting functions of Donor Perfect. The preloaded reports are fantastic and the ability to customize a report to your own needs is very useful.

Cons

That you must pay to extra to have more than one user on at a time.

Response from SofterWare of SofterWare, Inc.

Replied December 2018

Hi Tammy, Thank you for the awesome review. I am thrilled to hear how much you are enjoying the system and have found it to be user-friendly! Glad to hear that you are finding the reporting function in DonorPerfect to be fantastic and Agile Ticketing a perfect add-on to the system. Regards, Ellen Molon, Client Relations Specialist

November 2018

Bryan from Hayes & Associates

Company Size: 11-50 employees

Review Source


Ease-of-use

3 of 5

Value for money

4 of 5

Customer support

3 of 5

Functionality

4 of 5

November 2018

Low cost solution for donor relationship management.

Pros

Allows for several users to easily track communications, contributions by donor and link donors with their direct family members. Great reporting features.

Cons

We have not found an efficient way to input the data into Donor Perfect as it is a fairly manual process and doesn’t easily link to QuickBooks.

November 2018

Anonymous

Verified Reviewer

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

November 2018

Donor Perfect meets our needs

Donor Perfect works well for managing our fundraising database.

Pros

I like the ease of use. Navigation, queries and reports seem very intuitive. I also like the new header on the constituent home page. And, customer service is always good.

Cons

Overall, the software is user friendly and meets our needs. Can't think of anything that I don't like.

Response from SofterWare of SofterWare, Inc.

Replied November 2018

Thank you for completing a review about DonorPerfect! Glad to hear you are liking the new header on the constituent home page. Our company works very hard to meet the needs of our clients. The support representatives are always happy to help. :) Cases are available in DonorPerfect Communities if you should need to reference them at a later date. Regards, Ellen Molon, Client Relations Specialist Regards, Ellen Molon, Client Relations Specialist

November 2018

Vicki from Food Bank of Northeast Arkansas

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

November 2018

Customer Service!

We are finding that we can utilize this software for several different functions, therefore making use of our time more efficient.

Pros

The customer service with DonorPerfect is unmatched! The chat feature is so convenient and very helpful.

Cons

I have a creative brain, so learning this software is a little more challenging to me. However, the customer support, especially the chat feature makes learning it much easier.

Response from SofterWare of SofterWare, Inc.

Replied November 2018

Vicki, Thank you for the great review! Glad to hear that the you are finding the different features in DonorPerfect beneficial to your organization. Love that you wrote "The customer service with DonorPerfect is unmatched!" :) Regards, Ellen Molon, Client Relations Specialist

November 2018

mohammed from MAUSA

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

November 2018

Great CRM for small charities

Pros

DP is a great CRM for small nonprofits because it has all the features that a charity would need. They have thought of everything from pledges to receipts.

Cons

Its not very user friendly when it comes using it as for online donations.

Response from SofterWare of SofterWare, Inc.

Replied November 2018

Hi Mohammed, It is wonderful to hear how much you are enjoying using DonorPerfect. . SofterWare is listening and the User Experience Team team is working on making the system more user-friendly. We would love to have some feedback from you in a Focus Group, Usability or Beta Test. If you would like to participate please contact the Client Relations Specialists at (800) 220-3537. Regards, Ellen Molon Client Relations Specialist

November 2018

Hannah from Helping Haitian Angels

Company Size: 2-10 employees

Review Source


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

5 of 5

November 2018

Ease of Use, everything you need!

We are beyond happy with Donor Perfect, it was the best upgrade for our nonprofit organization.

Pros

I love the ease of use for this software, it has everything that you need to keep track of your donors and fundraising goals.

Cons

It can be overwhelming at times when you just start out to know how to start and where to start from. BUT the support team is beyond incredible and they help make that transition as smooth as possible.

November 2018

Jen from Jen Davie Consulting, LLC

Company Size: 1 employee

Review Source


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

November 2018

Spectacular System

I really like this system. For the price, you get a full and robust database that you can manipulate as needed. If you don't want to upgrade features, you can find other ways to utilize features.

Pros

The system is intuitive to a fundraisers thought process. The built-in features are everything you NEED to run a comprehensive database. There are upgrades and options as you grow. The comprehensive coding system available allows you to dig into your data on a regular basis.

Cons

A very new fundraiser or database user may have a hard time navigating the coding system. The complexity is great but time needs to be invested in it.

November 2018

Russ from Seattle Goodwill

Company Size: 1,001-5,000 employees

Review Source


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

November 2018

Excellent cloud CRM database for non-profits

All in all, DonorPerfect is great value for what it costs. The staff at various levels are very open to feedback, and I have seem a number of changes made based on that feedback. No reason to look around at other option any time soon.

Pros

DonorPerfect is made for non-profits, rather than being an afterthought that is somewhat modified for our use. The company actually listens to clients and uses that communication to improve on the product. The client support is outstanding. I am very vocal about things that might not work, or not as I would like, and I am encouraged to be that way. It costs far less than some bigger name options.

Cons

Events management has some problems, so we do not use it. They know that, and are working to improve it. Being on the West Coast, it can be difficult sometimes to chat later in the day with tech support. I hope that will also continue to improve. They are available a couple of hours later than was the case when we migrated to DonorPerfect.

November 2018

Anna from Converse College

Company Size: 201-500 employees

Review Source


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

November 2018

DonorPerfect is pretty close to perfect

It is SO user friendly and I believe anyone can be successful with it.

Pros

There are so many ways to easily customize your system to meet the needs of your organization, whether it be creating smart actions to send reminders or alerts, adding fields or calculations, managing who has viewing and editing rights within your organization, or changing how each screen is laid out. The support team is incredible and very helpful with any issue that comes up.

Cons

I'm fairly new with using DP forms, but I wish there were more options within the data validation part of downloading the information into DonorPerfect so we wouldn't end up with so many duplicate records.

November 2018

Samantha from Brethren Village

Company Size: 501-1,000 employees

Review Source


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

November 2018

Helpful. Easy. Awesome.

Pros

The staff has always been wonderful in helping me understand and get the information I need in the easiest way possible.

Cons

Their events management portion is not user friendly nor does is integrate well with donor records.