DonorPerfect Fundraising Software
DonorPerfect is a fundraising solution suitable for all nonprofits. It helps users manage donations, contacts, receipting, reporting, email and fundraising initiatives from a single system.
Dashboard analytics and reporting provide insight into what drives donations, and organizations can send personalized email communications through Constant Contact to donors and supporters. Integrated online forms automatically enter gift information into the donor database, and it can accept and process recurring donations. Development professionals can use DonorPerfect to track information about donors, prospects, volunteers, staff and other constituents, and event managers can use auction management tools to manage silent, live, mobile and online charity auctions.
DonorPerfect offers pricing packages to meet any size organization and any budget, and integrated partners that add features like prospect research, advocacy and text-to-give.
Supported Operating System(s):
383 Reviews of DonorPerfect Fundraising Software
Showing 1 - 20 of 383 reviews
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Write a reviewRachelle from Cbwchc
Number of employees: 501-1,000 employees
Ease-of-use
Value for money
Customer support
Functionality
October 2018
After learning more about different feature capacity for DP- I’ve become a fan
I wasn’t a believer at first but I keep hearing how other platforms are not very customer friendly and I really need some hand holding when it comes to new features.
Pros
The customer service is so great & they sound like they really care!
Cons
I wish their online form was more user friendly and customizable
Response: SofterWare, SofterWare, Inc.
October 2018
Hi Rachelle, Thank you so much for your feedback, it is invaluable to us! We are a big fan of yours too, and we truly do care! If you need any assistance with your online forms, please reach out to our Amazing Support Team and they are happy to help. We would love to have you participate in our VOCE (Voice of the Customer in Everything) program. You can read more about it in the link below. https://www.donorperfect.com/landing/mktg/voc-client-relations/ Best, Melissa Winterorne Client Relations Specialist
Susan from Pickering Manor
Number of employees: 51-200 employees
Ease-of-use
Value for money
Customer support
Functionality
October 2018
Great value
Overall it’s a great basic value for the money
Pros
I like the ease of use. It was easy for me and the rest of the development staff to learn.
Cons
Extra costs for features on modules that are already extra cost; I.e. forms PLUS
Response: SofterWare, SofterWare, Inc.
October 2018
Hi Susan, Thanks so much for your feedback! We are thrilled to hear that your find the system easy to use, that's actually part of our mission statement! We welcome you to reach out if you have any questions about your forms, specifically if you are encountering any challenges with customizing them. Thank you for your partnership! Melissa Winterborne Client Relations Specialist
Dara from Coral Deo Recovery
Number of employees: 2-10 employees
Ease-of-use
Value for money
Customer support
Functionality
October 2018
Customer support is top notch
Pros
The software is very user-friendly and the customer support is outstanding.
Cons
I do not love the safesave processing software& its communication DP.
Response: SofterWare, SofterWare, Inc.
October 2018
Hello Dara, We are delighted to hear you think the system is user friendly, and we agree that our Support Team is outstanding! We want you to love all of our products and services , and I'll have your Client Relations Specialist reach out to discuss how we can help increase your satisfaction with payment processing. Thank you! Melissa Winterborne Client Relations Specialist
Ryan from Computer Software
Number of employees: 11-50 employees
Ease-of-use
Value for money
Customer support
Functionality
October 2018
Donorperfect
Incredible
Pros
Usability for sure. The fact also it integrates with so many platforms
Cons
I have not used it enough to commet on this
Response: SofterWare, SofterWare, Inc.
October 2018
Hi Ryan, Thanks so much for sharing your experience! Our integrations are endless and we add more all the time. Stay tuned! As a newer user, if you need assistance with anything, please don't hesitate to reach out. We have a whole team here committed to your success! Best, Melissa Winterborne Client Relations Specialist
Amanda from Open sky formally the bridge of central mass
Number of employees: 1,001-5,000 employees
Ease-of-use
Value for money
Customer support
Functionality
October 2018
Donor perfect is great
Great
Pros
Easy to use everything is automated we can use it for a lot of things within our company
Cons
So much to offer it takes time to learn
Response: SofterWare, SofterWare, Inc.
October 2018
Hi Amanda, Thanks so much for taking the time to share your experience. Our automated features, can definitely help with your processes so you can focus more on your mission! If you are interested in learning more about the resources available to help with your learning experience, please contact our Client Relations Team at 800-220-3537. We have a whole team waiting to help! Warm Regards, Melissa Winterborne Client Relations Specialist
Sarah from Bringing hope home
Number of employees: 2-10 employees
Ease-of-use
Customer support
Functionality
October 2018
Great product
Pros
New user pretty easy to use I pull a lot of reports and DP makes this very easy to export
Cons
Need to find a mobile bidding tool that dumps directly into DP
Response: SofterWare, SofterWare, Inc.
October 2018
Hello Sarah, Welcome to DonorPerfect! As a new user if you have any questions, you can reach out to our World Class Support Team or our Client Relations Team 800-220-3537! We do offer Mobile Bidding options that integrate with the system, and I'll have your Account Manager reach out with more information. We are just a phone call away if you need anything! Make it a great day! Melissa Winterborne Client Relations Specialist
Paige from Bringing Hope Home
Number of employees: 2-10 employees
Ease-of-use
Value for money
Customer support
Functionality
October 2018
User-Friendly
I believe that this is easy to use and easy to train new employees.
Pros
The software is simplistic and very user-friendly.
Cons
The software does not have many features for more intricate steps or designs
Response: SofterWare, SofterWare, Inc.
October 2018
Hi Paige, We are thrilled to hear the system is easy to use! Thank you so much for taking the time to share. We would love to have you participate in our VOCE (Voice of the Customer in Everything) program. You can sign up using the link below. This is an opportunity fr you to participate in our Development Process. https://www.donorperfect.com/landing/mktg/voc-client-relations/ Best, Melissa Winterborne Client Relations Specialist
Jeanine from Sound of Life, Inc.
Number of employees: 2-10 employees
Ease-of-use
Value for money
Customer support
Functionality
October 2018
So happy to be using an incredibly user friendly program!
I use Dp daily along with the processing gateway and several reports to streamline accepting and acknowledging donations
Pros
Ease in training a new volunteer to use the program. Representative support with any questions!
Cons
Not knowing how to use all that it is capable of doing.
Response: SofterWare, SofterWare, Inc.
October 2018
Hello Jeanine, We are so happy you are so happy using the system! Training new staff members can come with challenges, and I'm glad to hear that you find it easy as your team grows. If you want to learn more about what features you are currently using, and suggestions for more than can help you grow, drop a line to our Client Relations Team 800-220-3537. Warm Regards, Melissa Winterborne Client Relations Specialist
Jane from Jennifer Ashleigh Children's Charity
Specialty: Human Services
Number of employees: 2-10 employees
Ease-of-use
Value for money
Customer support
Functionality
October 2018
Love DonorPerfect
Hands down, it's the easiest and best fundraising database we've ever used.
Pros
Everyone on our team loves DonorPerfect. They've thought of everything, and continually ask for feedback so they stay on top of improvements.
Cons
I really can't think of anything. Really, truly. I think they've long since worked out any cons with the system.
Jody from Coral Deo Recovery
Number of employees: 2-10 employees
Ease-of-use
Value for money
Customer support
Functionality
October 2018
I’m a slow learner
Overall I think the product and the company are excellent. They are constantly going through process improvement to make Donor Perfect the best it can be so their customers can be the best they can be.
Pros
I like how comprehensive it is. I like that you can run reports on any field which allows you to look at data from many perspectives.
More than just the software, I love the donor perfect employees. They are always friendly, knowledgeable and willing to help. Since I am a slow learner.
Cons
I wish that it were slightly more user friendly and that they offered more local training options face to face.
Response: SofterWare, SofterWare, Inc.
October 2018
Hi Jody, Our goal is for you to get the most out of your system, and Reporting is crucial to fundraising. I'm ecstatic to hear how much you like our Reporting Features! Learning comes in all shapes and sizes, and we are here to help you every step of the way. You will see much more improvements in the near feature, including our updated search options and reporting. We look forward to hearing more from you in the future as we grow and learn together! Make today great for yourself and someone else! Melissa Winterborne Client Relations Specialist
kim from casa of santa barbara county
Number of employees: 11-50 employees
Ease-of-use
Value for money
Customer support
Functionality
October 2018
Best Customer Service You Will Find
We have used donorperfect for years, but until attending the conference last year, we did not realize the capabilities. We are able to do so much more now, and are constantly learning ways to improve our donor relations
Pros
Donor Perfect gives us everything we need as a medium sized nonprofit. We are easily able to track all gifts, and the integration with QuickBooks is a real timesaver!
Cons
Some of the reports seem a little complicated to run - I think it could be easier
Response: SofterWare, SofterWare, Inc.
October 2018
Hi Kim, Thanks so much for taking the time to share your experience! No matter what size nonprofit you are, our goal is to ensure we can provide a system to support you and your mission! Our integration with QuickBooks Installed and Online can save so much time, so you can focus on growing the relationship with your donors and organization. We are only a phone call away if you need any assistance with your reports, and I think you are going to love the upcoming improvements we are making! All the best, Melissa Winterborne Client Relations Specialist
Maria from Atlantic Cape Community College
Number of employees: 201-500 employees
Ease-of-use
Value for money
Customer support
Functionality
October 2018
College Makes Connections
The customer service is great and the staff is always friendly. The data entry is easy and pulling info easy to access.
Pros
The ability to keep clean and detailed donor records that are easily accessible.
Cons
Designing reports that give me the exact information I need
Response: SofterWare, SofterWare, Inc.
October 2018
Hello Maria, Your feedback is so important to us, please keep it coming! We understand the importance of having accurate records so that you can report easily and grow your relationship with your donors. With scheduled reports you have the ability to "set and forget" reports with the ease of knowing you will never miss sending a report out. Not to mention it cuts down on your workload. Who couldn't use more time? If you need any assistance, reach out to our friendly Support Team. They are standing by waiting to help! Thank you for your partnership, Melissa Winterborne Client Relations Specialist
Timothy from CASA of Santa Barbara County
Number of employees: 501-1,000 employees
Ease-of-use
Value for money
Customer support
Functionality
October 2018
BV
It is very customizable within the records and screens. Events management needs better integration and ease of use. It is time consuming to enter gifts through the EM screen. It is also difficult to export information through EM for the event.
Pros
It is very user friendly. Making changes and running reports is pretty easy. No coding required.
Cons
Sometimes filters are a bit difficult to set up correctly without assistance. The need to export to excel to manipulate it cumbersome it would be nice to have the ability to set up the templates with a certain look we need and sorted appropriately.
Response: SofterWare, SofterWare, Inc.
October 2018
Hello Timothy, Thank you so much for your time and feedback! You have some outstanding suggestions, and we would love to have you participate in our VOCE program. It's no obligation, however we will reach out if we Development opportunities such as focus groups, Beta Testing, surveys and more. https://www.donorperfect.com/landing/mktg/voc-client-relations/ We understand how critical Reporting and Events are to fundraising and we look forward to your input as we continue to make improvements to benefit all of our clients. All the best! Melissa Winterborne Client Relations Specialist
Kathryn from MissionBox
Number of employees: 11-50 employees
Ease-of-use
Value for money
Customer support
Functionality
October 2018
Donor Perfect Rocks
I reviewed Donor Software for a nonprofit - it was excellent value for money
Pros
Usability, functionality, price and interface
Cons
It is software which is digital and not personal
Response: SofterWare, SofterWare, Inc.
October 2018
Hello Kathryn, We think you ROCK too! While software and technology can be impersonal, our team has all the personality to make up for it! We are always working on ways to grow to benefit our clients, and I think you are going to love our new changes coming in the near future. We are releasing updated search functionality and a welcome center. Stay tuned and we can't wait to hear what you think about the new improvements! Make it a great day! Melissa Winterborne Client Relations Specialist
Mara from The Sandbox
Number of employees: 2-10 employees
Ease-of-use
Value for money
Customer support
Functionality
October 2018
The Sandbox
We love the robust functionality of Donor Perfect
Pros
It’s powerful and robust. The strength is remarkable
Cons
Learning curve is steep at times but we love it.
Response: SofterWare, SofterWare, Inc.
October 2018
Hello Mara, We live for feedback, so thank you so much for providing yours! Learning a new system in a short period of time is never easy, however we are your partners in this. There is a whole team here that is committed to your success, and we are just a phone call away. Make it a great day! Melissa Winterborne Client Relations Specialist
Judy from Cape cod community college education foundation
Number of employees: 2-10 employees
Ease-of-use
Value for money
Customer support
Functionality
October 2018
User friendly software
Pros
This software is easy to get started with. The customer support is amazing.
Cons
Some things I would like to customize more.
Response: SofterWare, SofterWare, Inc.
October 2018
Hello Judy, We think you are amazing as well! Thank you for taking the time to share your experience. Part of our Mission Statement is creating a product that is easy to use, and we are thrilled to hear you think so as well! If you would like to chat about your suggestions for customization, I welcome you to reach out to our Client Relations Team 800-220-3537. Sincerely, Melissa Winterborne Client Relations Specialist
Karla from Augustana Care
Number of employees: 1,001-5,000 employees
Ease-of-use
Value for money
Customer support
Functionality
October 2018
An exciting new partnership
Pros
As a new client, there is an adjustment period after converting and while the system is pretty user friendly, it takes time and practice to learn how to use it. The online support, however, is always quick to respond and very helpful when walking you through a process.
Cons
The biggest challenge is the reporting structure. Raiser’s Edge, our former system, had a simpler way to create and pull reports.
Response: SofterWare, SofterWare, Inc.
October 2018
Hi, Karla, We know there's a learning curve esp. for reports, and we're working on making reporting easier to use starting with selection filters. Thank you for taking the time to let us know your feedback! You can reach the Client Relations Team by email or phone: clientrelations@softerware.com and toll-free: 800-220-3537. Susan Guggenheim, Client Relations Specialist at SofterWare
Patti from Elim Care
Number of employees: 1,001-5,000 employees
Ease-of-use
Value for money
Customer support
Functionality
October 2018
DonorPerfect is the best donor database!
I am excited to use the DP capabilities to help our gift officers.
Pros
This software is flexible and easy to use.
Cons
Sometimes the canned reports don’t work for my purposes.
Response: SofterWare, SofterWare, Inc.
October 2018
Patti, Thank you for the amazing review of DonorPerfect. I am glad to hear you find DonorPerfect flexible and easy to use. The Easy Report Builder makes it simple to create customized reports for those times that the canned reports don't work for your purposes. Regards, Ellen Molon, Client Relations Specialist
Scott from Historic Organ Restoration Committee
Number of employees: 2-10 employees
Ease-of-use
Value for money
Customer support
Functionality
October 2018
A must have for all non-profits
Coming from a scattering of Excel spreadsheets, DPO integrated all of our needs in one central location.
Pros
Donorperfect has it all, reporting, transaction processing, CRM, online form integration, event management if you need it DPO has it!
Cons
There is really nothing in DPO that is not to like and the customer support helps you with any issues you may encounter.
Response: SofterWare, SofterWare, Inc.
October 2018
Scott, I am glad to hear how well DonorPerfect is working for your organization and the value you are finding in all the available features. Our amazing Support Department is always happy to assist you with any questions you may have when using your system. :) Regards, Ellen Molon, Client Relations Specialist
Jared from Longyear Museum
Number of employees: 11-50 employees
Ease-of-use
Value for money
Functionality
October 2018
Powerful, user friendly database
It has changed the way we track our donations and has enabled us to have better focus for our efforts.
Pros
The flexibility to input the data that is important to me, so I can see reports and data that help me see if we are on the right track.
Cons
It can take a lot of steps to do the job I want. Hotkey options for common tasks would be a huge help
Response: SofterWare, SofterWare, Inc.
October 2018
Hi, Jared, Thank you so much for taking the time to share your views with us. Because of feedback like yours, we heard that data entry needs to be easier to do and we're working on that process. I'll remind the product developers about hot keys - I like those, too. I think having sight of your fundraising in real time is really empowering, and I wish you and your organization success with your EOY fundraising efforts. You can reach the Client Relations team by email or phone: clientrelations@softerware.com and toll-free: 800-220-3537. Susan Guggenheim, Client Relations Specialist at SofterWare
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