Best Value for the Money

DonorPerfect for the Smaller Non-Profit

I highly, highly recommend, DonorPerfect, and am currently attempting to have my present employer switch to it from a far less intuitive donor database. I honestly cannot sing the praises of DonorPerfect enough. It is a donor database designed by fundraisers, who continuously accept input from other fundraisers.

Pros

There is so much to love about DonorPerfect. After 10 years in professional fundraising, working with everything from the most-known donor database to numerous smaller ones, DonorPerfect really is perfect. It's extremely intuitive, and extremely customisable. During my training, I was actually jumping ahead of my trainer, and ended up not using a full two hours of the training DonorPerfect provides. Furthermore, I was able to quickly and easily train others on how to use the database.

Cons

There was one quirk around using Tab, where it would skip a field near the top of the main Constituent page, then jump back up to it. I never did figure out how to work around that issue.

A solid solution for a competitive price

We've had a very good experience with DonorPerfect. We moved from Raiser's Edge, and our team has been very pleased with the capabilities of the platform over the past several years.

Pros

Implementation Customer support Thoughtful product design Recurring giving support Donor contact tracking Donor record display Online giving form integration User administration and settings controls Detailed control of reporting via SQL Scheduled reports

Cons

No current integration with MailChimp No current integration with Zapier Dashboards can be a little cumbersome to set up

Recently Left DP and Having Regrets!

There is a lot to like about Donor Perfect. With customization, you can do anything and everything fundraising-related with their platform. For larger teams and organizations that bring in hundreds or thousands of donors, it would be helpful to have both a database administrator and a data entry clerk/specialist in order to keep data clean and use the platform to its full potential.

Pros

Donor Perfect is probably the best option for the cost. It has great features and fantastic custom reporting options, top of the line integrations, and they are continually rolling out improvements. Their customer support is also very helpful and accessible if you have the upgraded support package. Now that we've left the platform, we also realize how beneficial their system of organization is, with the capacity to harbor different reports, queries, and filters in folders for different users and/or use cases.

Cons

For very basic operations, it is easy to learn Donor Perfect. For more complex operations, it can be confusing and hard to adopt. We did not find the platform to be intuitive for new team members, and the user interface is clunky and outdated. We also did not like the payment processor nor the reporting options that it offered.

Poor Customer Service

Pros

DonorPerfect provides the basic needs we have to track donors and their giving. It is easy to create reports and customize reports. It is also easy to look individuals up and their giving history.

Cons

The most challenging thing about using DonorPerfect has been personalizing it to meet our needs more directly. Lots of items are not intuitive. Furthermore, we had a past employee who was not familiar with the system create several duplicates and taint our data. After this event, the staff at DonorPerfect have been incredibly unhelpful in solving our problems. We have reached out and paid for consultants from DonorPerfect but are unable to reach them for questions on a regular basis. It takes about three months to schedule to meet with someone. Very unprofessional. Our organization is planning to switch softwares soon.