# Bonterra ETO Software Reviews, Demo & Pricing - 2026 > Review of Bonterra ETO Software: system overview, features, price and cost information. Get free demos and compare to similar programs. Source: https://www.softwareadvice.com/nonprofit/eto-profile --- [Home](https://www.softwareadvice.com/) / [Nonprofit Software](https://www.softwareadvice.com/category/4280-nonprofit/) / Bonterra ETO Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Reviews](https://www.softwareadvice.com/nonprofit/eto-profile/reviews/)[Alternatives](https://www.softwareadvice.com/nonprofit/eto-profile/alternatives/) # Bonterra ETO 2026: Benefits, Features & Pricing Wondering if Bonterra ETO is right for your organization? Our Nonprofit Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - User Reviews ## Overview Bonterra ETO 3.2 [(15)](https://www.softwareadvice.com/nonprofit/eto-profile/reviews/) Pricing Pricing available upon request ### About Bonterra ETO ETO is a cloud-based case management platform that helps manage data, share information and track work progress. Designed for large nonprofits, government agencies and community collaboratives in child services, health, human services, foundations, victim services and workforce sectors, it provides tools to track activities, collaborate with ease and make an impact on the growth of organizations. Features of ETO include service planning, form building, outcomes measurement and management, workflows, approvals, alerts, system integration, configurable dashboards and class reporting. Its system integration tool allows users to share data and integrate between systems to automated file transfers and customize software using application programming interface (API). Additionally, the platform comes with service planning module, which helps businesses track and manage client data, program enrollments, cases and service delivery. Support is extended via online portal and pricing is available on request. Wondering if Bonterra ETO is right for your organization? Our Nonprofit Software selection experts can help you in 15 minutes or less. ## Bonterra ETO User Interface ## Popular Bonterra ETO Alternatives Main Product Bonterra ETO 3.2 [(15)](https://www.softwareadvice.com/nonprofit/eto-profile/reviews/) Ratings Breakdown - 3.07Ease of use - 2.50Value for money - 2.64Customer support - 3.29Functionality Pricing Available upon request Get Price Alternative Product [LEAP](https://www.softwareadvice.com/product/20175-LEAP/) 4.3 [(542)](https://www.softwareadvice.com/product/20175-LEAP/reviews/) Ratings Breakdown - 4.16Ease of use - 3.99Value for money - 4.19Customer support - 4.16Functionality Pricing Available upon request Get Price Alternative Product [Clio](https://www.softwareadvice.com/legal/clio-legal-profile/) 4.7 [(1737)](https://www.softwareadvice.com/legal/clio-legal-profile/reviews/) Ratings Breakdown - 4.60Ease of use - 4.52Value for money - 4.69Customer support - 4.48Functionality Pricing Starting at $49.00 per month Get Price Alternative Product [8am MyCase](https://www.softwareadvice.com/legal/mycase-profile/) 4.6 [(791)](https://www.softwareadvice.com/legal/mycase-profile/reviews/) Ratings Breakdown - 4.61Ease of use - 4.54Value for money - 4.59Customer support - 4.42Functionality Pricing Starting at $50.00 per month Get Price Alternative Product [Bonterra Apricot](https://www.softwareadvice.com/nonprofit/apricot-profile/) 4.2 [(226)](https://www.softwareadvice.com/nonprofit/apricot-profile/reviews/) Ratings Breakdown - 4.17Ease of use - 3.92Value for money - 4.06Customer support - 4.09Functionality Pricing Available upon request Get Price Alternative Product [Smokeball](https://www.softwareadvice.com/legal/smokeball-profile/) 4.8 [(358)](https://www.softwareadvice.com/legal/smokeball-profile/reviews/) Ratings Breakdown - 4.70Ease of use - 4.54Value for money - 4.72Customer support - 4.65Functionality Pricing Starting at $49.00 per month Get Price ## Bonterra ETO Pricing and Plans Starting price: Connect with an advisor for pricing Free Trial Free Version Basic Pricing available upon request No plan information available Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## Bonterra ETO Features - Popular features found in Nonprofit Accounting Campaign Management CRM Customizable Forms Donor Management Electronic Payments Event Management Fundraising Management Grant Management Membership Management Registration Management Volunteer Management - More features of Bonterra ETO Activity Tracking API Authorization Tracking Billing & Invoicing Calendar Management Case List Management Case Management Client Management Graphical Data Presentation Group Notes HIPAA Compliant Medical History Records Patient Records Management Referral Management Reporting & Statistics Task Management Team Notes Treatment Planning Wait List Management ## Bonterra ETO User Reviews Overall Rating 3.2 Ratings Breakdown 5 47% 4 0% 3 7% 2 20% 1 27% Secondary Ratings Ease of Use 3.1 Value for money 2.5 Customer support 2.6 Functionality 3.3 John B. Verified reviewer Used daily for more than 2 years Review source Reviewed January 2018 Extremely Powerful and Scalable Product and Reporting 5 Ratings Breakdown 4 Ease of use 4 Value for money 4 Customer support 5 Functionality Pros: Highly configurable. Can be implemented for any human services organization. Lots of configuration options. Reporting is as good as it gets. The built-in Business Objects Web Intelligence platform is as advanced of a reporting engine as you can get. Powerful add-on products. Cons: ETO is not for small organizations, nor organizations that lack the capacity to administer and report. It's an advanced tool that needs a competent administrator and report writer. Read More JJ Julianna J. Verified reviewer Mental Health Care 2-10 employees Used daily for more than 2 years Review source Reviewed November 2019 Will Suit Your Needs Once Learned Properly! 5 ETO has streamlined how and where documents are stored. This was the biggest challenge we faced as a company. With many documents such as releases, and informed consents, having these types of documents in one concise area was incredibly valuable. Ratings Breakdown 4 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: ETO had everything that our business needed to succeed. All sorts of documents can be made available here. This includes time sheets, tax information, beneficiary documents, company info, and access to company benefits both internal and external. Cons: ETO software was very easy to use, although it was oftentimes tricky to navigate. Finding certain places such as the time sheets or benefit information would be tucked in odd tabs. Thankfully it was easy to save frequently used options to a "Favorites" tab. Reasons for choosing Bonterra ETO We wanted something that would be the most stable and easy to use. Thankfully ETO met our needs and was also met with a supportive team of technical professionals available at a moments notice. They were unable to be matched by any other competitors. Read More VR Verified Reviewer Individual & Family Services 51-200 employees Used daily for more than 2 years Review source Reviewed July 2018 Poor support and very slow development. Not even browser neutral. 2 Ratings Breakdown 2 Ease of use 1 Value for money 3 Customer support 2 Functionality Pros: Reporting is powerful. Home pages are customizable. User setup is granular and fairly straightforward. Cons: Addons are being developed, but the core functionality hasn't been updated in a long time. The interface is extremely clunky, and Internet Explorer is required - it's not browser neutral. Leadership has turned over a couple of times and they seem to have a lack of focus. 6 years ago they were the best software out there. Now, competitors have passed them up in features and functionality. Read More LJ Laverne J. Verified reviewer Human Resources 51-200 employees Used daily for less than 2 years Review source Reviewed October 2024 work well for me. 5 never had a system glich work for me my experience has been great the space provided to write notes, you can go back if there are errors great you can draft if need to great. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: the Simplicity of questions to answer to capture the accent of families. Cons: some questions were redundant, need more questions on youth an children. they are part of household. leave family with chooses and referrals or resources. Read More VR Verified Reviewer Used daily for more than 2 years Review source Reviewed February 2018 I was a database administrator for a non-profit which used this compan 5 Through their in-house training, I was able to learn a whole new skill-set involving business objects reporting. The agency I worked for was able to implement fully automatic dashboard reporting across the board. Ratings Breakdown 4 Ease of use 3 Value for money 5 Customer support 5 Functionality Pros: The customization of this software made it able to meet diverse needs. We were able to set up effective workflows to meet our agency's diverse needs from case notes and client progress management, homeless management information system requirements, academic/classroom areas, student behavior and progress management, and even medical services and health progress tracking. The company also provides their own tech support for admins and users, making it a one-stop shop for database needs. The best feature by far is the built-in reporting platform of Web Intelligence's Business objects. Cons: Customization can lead to strain on the agency database admin staff; it's a high-capacity product, and if the customer does not have the staffing and administration to manage it, things won't be successful. Read More PN Penny N. Verified reviewer Mental Health Care 11-50 employees Used daily for more than 2 years Review source Reviewed September 2021 Worse customer service and very outdated NOT AN EMR! 2 Ratings Breakdown 4 Ease of use 1 Value for money 1 Customer support 2 Functionality Pros: It was easy to learn and easy to train new staff Cons: The customer service is horrible. They always want more money to help resolve issues. Getting your clinical documentation when you leave is a nightmare and costly. They outsource customer service so you to have to pay a 3rd party. Read More JP Jesilynn P. Verified reviewer Primary/ Secondary Education 11-50 employees Used daily for more than 2 years Review source Reviewed August 2020 Never thought i’d miss it 5 Great. Ratings Breakdown 5 Ease of use 3 Value for money 2 Customer support 3 Functionality Pros: Used this for daily documentation from 2010-2019. I like how it was all together but separate for each student. I like the set up of the view/edit screen. Cons: Glitches. or sometimes you would been 1/2 + through an assessment and it would time out and wouldn’t save. Read More AF Amy F. 11-50 employees Used daily for less than 2 years Review source Reviewed August 2016 DO NOT USE. Very slow, deletes work, glitches daily. 1 We use ETO for a non-profit home visitation program and it is horrible. I cannot stand it and no one will do anything about it. Hopefully we will be switching software too because it is the bain of my existence and is one of the main reasons I am looking for a new job. ETO freezes, is slower than Moses, deletes your documentation without you knowing so you have to re-enter it, and I honestly have nothing good to say about it. I am not sure if it is the way our program is using it or if it is just the program itself but after seeing other reviews I am blaming the software. Ratings Breakdown 1 Ease of use 1 Value for money 1 Customer support 1 Functionality Pros: I see no pros to using ETO. There are better more efficient software programs out there to use. Cons: Slow Deletes documentation Freezes Glitches Read More MD Meredith D. Verified reviewer Individual & Family Services 51-200 employees Used daily for less than 12 months Review source Reviewed October 2020 Easy to use. Very comprehensive 5 ETO has been a comprehensive platform for our program. We maintain all client data within it. Ratings Breakdown 5 Ease of use 5 Functionality Pros: What I like the most is how user friendly it is. One can access areas of the software from multiple screens. It’s web-based which works really well for my team who are usually working in community-based settings. Cons: It takes some practice to build reports but luckily we have an admin who does this anytime we need to pull data. Existing reports are easy to run and export. Read More SM Sharisa M. Verified reviewer Non-Profit Organization Management 51-200 employees Used weekly for more than 2 years Review source Reviewed March 2022 Hated it. 1 We used to use it for our transitional living program, but there was nothing about the features that was helpful. Just a place to put notes. Maybe they have upgraded and made changes since 2019, though. I was very happy to switch to One Step. Ratings Breakdown 1 Ease of use 1 Value for money 1 Customer support 1 Functionality Pros: Nothing. We only used ETO to enter notes. Cons: unattractive, not intuitive. It did not track anything significant for us and we had to keep a lot of files outside of ETO. Read More Showing 1 - 10 of 15 Reviews [See All Reviews](https://www.softwareadvice.com/nonprofit/eto-profile/reviews/) ## Other Top Recommended Nonprofit Software [Neon CRM](https://www.softwareadvice.com/nonprofit/neoncrm-profile/) **4.3** (619) Recently recommended **113** times [DonorPerfect](https://www.softwareadvice.com/nonprofit/donorperfect-profile/) **4.5** (1432) Recently recommended **94** times [Charityproud](https://www.softwareadvice.com/nonprofit/charityproud-profile/) **4.7** (88) Recently recommended **92** times [Bloomerang](https://www.softwareadvice.com/nonprofit/bloomerang-profile/) **4.7** (1287) Recently recommended **89** times Stuck Between Options? Our experts can help you compare Bonterra ETO with other top options, so you can find the best fit for your needs. ## See what companies are saying about Software Advice