--- title: "Bonterra ETO Software Reviews, Demo & Pricing - 2026" description: "Review of Bonterra ETO Software: system overview, features, price and cost information. Get free demos and compare to similar programs." source_url: "https://www.softwareadvice.com/nonprofit/eto-profile/" page_type: "product" language: "en" --- [Home](https://www.softwareadvice.com/) / [Nonprofit Software](https://www.softwareadvice.com/category/4280-nonprofit/) / Bonterra ETO Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Reviews](https://www.softwareadvice.com/nonprofit/eto-profile/reviews/)[Alternatives](https://www.softwareadvice.com/nonprofit/eto-profile/alternatives/) # Bonterra ETO Review Custom quote 1 plan Wondering if Bonterra ETO is right for your organization? Our Nonprofit Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - User Reviews ## Overview Bonterra ETO 3.2 [(15)](https://www.softwareadvice.com/nonprofit/eto-profile/reviews/) Pricing Pricing available upon request ### About Bonterra ETO ETO is a cloud-based case management platform that helps manage data, share information and track work progress. Designed for large nonprofits, government agencies and community collaboratives in child services, health, human services, foundations, victim services and workforce sectors, it provides tools to track activities, collaborate with ease and make an impact on the growth of organizations. Features of ETO include service planning, form building, outcomes measurement and management, workflows, approvals, alerts, system integration, configurable dashboards and class reporting. Its system integration tool allows users to share data and integrate between systems to automated file transfers and customize software using application programming interface (API). Additionally, the platform comes with service planning module, which helps businesses track and manage client data, program enrollments, cases and service delivery. Support is extended via online portal and pricing is available on request. Wondering if Bonterra ETO is right for your organization? Our Nonprofit Software selection experts can help you in 15 minutes or less. ## Bonterra ETO User Interface ## Popular Bonterra ETO Alternatives Main Product Bonterra ETO 3.2 [(15)](https://www.softwareadvice.com/nonprofit/eto-profile/reviews/) Ratings Breakdown - 3.07Ease of use - 2.50Value for money - 2.64Customer support - 3.29Functionality Pricing Available upon request Get Price Alternative Product [LEAP](https://www.softwareadvice.com/product/20175-LEAP/) 4.3 [(546)](https://www.softwareadvice.com/product/20175-LEAP/reviews/) Ratings Breakdown - 4.16Ease of use - 3.99Value for money - 4.18Customer support - 4.15Functionality Pricing Available upon request Get Price Alternative Product [Clio](https://www.softwareadvice.com/legal/clio-legal-profile/) 4.7 [(1744)](https://www.softwareadvice.com/legal/clio-legal-profile/reviews/) Ratings Breakdown - 4.60Ease of use - 4.52Value for money - 4.68Customer support - 4.47Functionality Pricing Starting at $49.00 per month Get Price Alternative Product [8am MyCase](https://www.softwareadvice.com/legal/mycase-profile/) 4.6 [(807)](https://www.softwareadvice.com/legal/mycase-profile/reviews/) Ratings Breakdown - 4.62Ease of use - 4.54Value for money - 4.60Customer support - 4.43Functionality Pricing Starting at $50.00 per month Get Price Alternative Product [Bonterra Apricot](https://www.softwareadvice.com/nonprofit/apricot-profile/) 4.2 [(226)](https://www.softwareadvice.com/nonprofit/apricot-profile/reviews/) Ratings Breakdown - 4.17Ease of use - 3.92Value for money - 4.06Customer support - 4.09Functionality Pricing Available upon request Get Price Alternative Product [8am CasePeer](https://www.softwareadvice.com/legal/casepeer-profile/) 4.8 [(217)](https://www.softwareadvice.com/legal/casepeer-profile/reviews/) Ratings Breakdown - 4.75Ease of use - 4.69Value for money - 4.76Customer support - 4.62Functionality Pricing Starting at $79.00 per month Get Price ## Bonterra ETO Pricing and Plans Starting price: Connect with an advisor for pricing Free Trial Free Version Basic Pricing available upon request No plan information available Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## Bonterra ETO Features - Popular features found in Nonprofit Accounting Campaign Management CRM Customizable Forms Donor Management Electronic Payments Event Management Fundraising Management Grant Management Membership Management Registration Management Volunteer Management - More features of Bonterra ETO Activity Tracking API Authorization Tracking Billing & Invoicing Calendar Management Case List Management Case Management Client Management Graphical Data Presentation Group Notes HIPAA Compliant Medical History Records Patient Records Management Referral Management Reporting & Statistics Task Management Team Notes Treatment Planning Wait List Management ## Bonterra ETO User Reviews ## Bonterra ETO customer ratings - Overall rating: 3.2/5 - Total reviews: 15 ### Rating distribution - 5 stars: 7 reviews (47%) - 4 stars: 0 reviews (0%) - 3 stars: 1 reviews (7%) - 2 stars: 3 reviews (20%) - 1 star: 4 reviews (27%) ### Secondary ratings - Ease of use: 3.1/5 - Value for money: 2.5/5 - Customer support: 2.6/5 - Functionality: 3.3/5 --- ### Extremely Powerful and Scalable Product and Reporting - Overall rating: 5/5 - Reviewer: John B. - Verified reviewer: Yes - Product usage: Used daily for more than 2 years - Reviewed: January 2018 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Highly configurable. Can be implemented for any human services organization. Lots of configuration options. Reporting is as good as it gets. The built-in Business Objects Web Intelligence platform is as advanced of a reporting engine as you can get. Powerful add-on products. #### Cons ETO is not for small organizations, nor organizations that lack the capacity to administer and report. It's an advanced tool that needs a competent administrator and report writer. --- ### Will Suit Your Needs Once Learned Properly! - Overall rating: 5/5 - Reviewer: Julianna J. - Verified reviewer: Yes - Industry: Mental Health Care - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. ETO has streamlined how and where documents are stored. This was the biggest challenge we faced as a company. With many documents such as releases, and informed consents, having these types of documents in one concise area was incredibly valuable. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros ETO had everything that our business needed to succeed. All sorts of documents can be made available here. This includes time sheets, tax information, beneficiary documents, company info, and access to company benefits both internal and external. #### Cons ETO software was very easy to use, although it was oftentimes tricky to navigate. Finding certain places such as the time sheets or benefit information would be tucked in odd tabs. Thankfully it was easy to save frequently used options to a "Favorites" tab. #### Reasons for choosing Bonterra ETO We wanted something that would be the most stable and easy to use. Thankfully ETO met our needs and was also met with a supportive team of technical professionals available at a moments notice. They were unable to be matched by any other competitors. --- ### Poor support and very slow development. Not even browser neutral. - Overall rating: 2/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Individual & Family Services - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 1/5 - Customer support: 3/5 - Functionality: 2/5 #### Pros Reporting is powerful. Home pages are customizable. User setup is granular and fairly straightforward. #### Cons Addons are being developed, but the core functionality hasn't been updated in a long time. The interface is extremely clunky, and Internet Explorer is required - it's not browser neutral. Leadership has turned over a couple of times and they seem to have a lack of focus. 6 years ago they were the best software out there. Now, competitors have passed them up in features and functionality. --- ### work well for me. - Overall rating: 5/5 - Reviewer: Laverne J. - Verified reviewer: Yes - Industry: Human Resources - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: October 2024 - Review source details: This review was submitted organically. No incentive was offered never had a system glich work for me my experience has been great the space provided to write notes, you can go back if there are errors great you can draft if need to great. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros the Simplicity of questions to answer to capture the accent of families. #### Cons some questions were redundant, need more questions on youth an children. they are part of household. leave family with chooses and referrals or resources. --- ### I was a database administrator for a non-profit which used this compan - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Product usage: Used daily for more than 2 years - Reviewed: February 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Through their in-house training, I was able to learn a whole new skill-set involving business objects reporting. The agency I worked for was able to implement fully automatic dashboard reporting across the board. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The customization of this software made it able to meet diverse needs. We were able to set up effective workflows to meet our agency's diverse needs from case notes and client progress management, homeless management information system requirements, academic/classroom areas, student behavior and progress management, and even medical services and health progress tracking. The company also provides their own tech support for admins and users, making it a one-stop shop for database needs. The best feature by far is the built-in reporting platform of Web Intelligence's Business objects. #### Cons Customization can lead to strain on the agency database admin staff; it's a high-capacity product, and if the customer does not have the staffing and administration to manage it, things won't be successful. --- ### Worse customer service and very outdated NOT AN EMR! - Overall rating: 2/5 - Reviewer: Penny N. - Verified reviewer: Yes - Industry: Mental Health Care - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2021 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 2/5 #### Pros It was easy to learn and easy to train new staff #### Cons The customer service is horrible. They always want more money to help resolve issues. Getting your clinical documentation when you leave is a nightmare and costly. They outsource customer service so you to have to pay a 3rd party. --- ### Never thought i’d miss it - Overall rating: 5/5 - Reviewer: Jesilynn P. - Verified reviewer: Yes - Industry: Primary/ Secondary Education - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2020 - Review source details: This review was submitted organically. No incentive was offered Great. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 2/5 - Functionality: 3/5 #### Pros Used this for daily documentation from 2010-2019. I like how it was all together but separate for each student. I like the set up of the view/edit screen. #### Cons Glitches. or sometimes you would been 1/2 + through an assessment and it would time out and wouldn’t save. --- ### DO NOT USE. Very slow, deletes work, glitches daily. - Overall rating: 1/5 - Reviewer: Amy F. - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: August 2016 - Review source details: This review was submitted organically. No incentive was offered We use ETO for a non-profit home visitation program and it is horrible. I cannot stand it and no one will do anything about it. Hopefully we will be switching software too because it is the bain of my existence and is one of the main reasons I am looking for a new job. ETO freezes, is slower than Moses, deletes your documentation without you knowing so you have to re-enter it, and I honestly have nothing good to say about it. I am not sure if it is the way our program is using it or if it is just the program itself but after seeing other reviews I am blaming the software. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros I see no pros to using ETO. There are better more efficient software programs out there to use. #### Cons Slow Deletes documentation Freezes Glitches --- ### Easy to use. Very comprehensive - Overall rating: 5/5 - Reviewer: Meredith D. - Verified reviewer: Yes - Industry: Individual & Family Services - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: October 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. ETO has been a comprehensive platform for our program. We maintain all client data within it. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros What I like the most is how user friendly it is. One can access areas of the software from multiple screens. It’s web-based which works really well for my team who are usually working in community-based settings. #### Cons It takes some practice to build reports but luckily we have an admin who does this anytime we need to pull data. Existing reports are easy to run and export. --- ### Hated it. - Overall rating: 1/5 - Reviewer: Sharisa M. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 51-200 employees - Product usage: Used weekly for more than 2 years - Reviewed: March 2022 - Review source details: This review was submitted organically. No incentive was offered We used to use it for our transitional living program, but there was nothing about the features that was helpful. Just a place to put notes. Maybe they have upgraded and made changes since 2019, though. I was very happy to switch to One Step. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros Nothing. We only used ETO to enter notes. #### Cons unattractive, not intuitive. It did not track anything significant for us and we had to keep a lot of files outside of ETO. --- Showing 1 - 10 of 15 Reviews [See All Reviews](https://www.softwareadvice.com/nonprofit/eto-profile/reviews/) ## Other Top Recommended Nonprofit Software [Neon CRM](https://www.softwareadvice.com/nonprofit/neoncrm-profile/) **4.3** (620) Recently recommended **91** times [DonorPerfect](https://www.softwareadvice.com/nonprofit/donorperfect-profile/) **4.5** (1475) Recently recommended **79** times [Charityproud](https://www.softwareadvice.com/nonprofit/charityproud-profile/) **4.7** (89) Recently recommended **76** times [Keela](https://www.softwareadvice.com/nonprofit/keela-profile/) **4.3** (314) Recently recommended **61** times Stuck Between Options? Our experts can help you compare Bonterra ETO with other top options, so you can find the best fit for your needs. ## See what companies are saying about Software Advice