Highly configurable. Can be implemented for any human services organization. Lots of configuration options. Reporting is as good as it gets. The built-in Business Objects Web Intelligence platform is as advanced of a reporting engine as you can get. Powerful add-on products.

ETO is not for small organizations, nor organizations that lack the capacity to administer and report. It's an advanced tool that needs a competent administrator and report writer.

ETO has streamlined how and where documents are stored. This was the biggest challenge we faced as a company. With many documents such as releases, and informed consents, having these types of documents in one concise area was incredibly valuable.

ETO had everything that our business needed to succeed. All sorts of documents can be made available here. This includes time sheets, tax information, beneficiary documents, company info, and access to company benefits both internal and external.

ETO software was very easy to use, although it was oftentimes tricky to navigate. Finding certain places such as the time sheets or benefit information would be tucked in odd tabs. Thankfully it was easy to save frequently used options to a "Favorites" tab.

Reporting is powerful. Home pages are customizable. User setup is granular and fairly straightforward.

Addons are being developed, but the core functionality hasn't been updated in a long time. The interface is extremely clunky, and Internet Explorer is required - it's not browser neutral. Leadership has turned over a couple of times and they seem to have a lack of focus. 6 years ago they were the best software out there. Now, competitors have passed them up in features and functionality.

Through their in-house training, I was able to learn a whole new skill-set involving business objects reporting. The agency I worked for was able to implement fully automatic dashboard reporting across the board.

The customization of this software made it able to meet diverse needs. We were able to set up effective workflows to meet our agency's diverse needs from case notes and client progress management, homeless management information system requirements, academic/classroom areas, student behavior and progress management, and even medical services and health progress tracking. The company also provides their own tech support for admins and users, making it a one-stop shop for database needs. The best feature by far is the built-in reporting platform of Web Intelligence's Business objects.

Customization can lead to strain on the agency database admin staff; it's a high-capacity product, and if the customer does not have the staffing and administration to manage it, things won't be successful.

Great.

Used this for daily documentation from 2010-2019. I like how it was all together but separate for each student. I like the set up of the view/edit screen.

Glitches. or sometimes you would been 1/2 + through an assessment and it would time out and wouldn’t save.