eWay-CRM

RATING:

4.6

(578)

About eWay-CRM

CRM tools within e-Way CRM are integrated with Outlook, allowing for further use and expansion of the system. With this software, marketing is done easily and efficiently because it can assist in creating strategic plans, sending bulk emails, generating leads and evaluation. It also has tools to have successful sales. The CRM, together with Outlook, stores data about the customers and allows users to access them. The software also offers a project management module that allows automation of the workflow. Additionally, assessment of the business performance is possible with the analytics tool available in this software. Professionals can also use it as a web application or via mobile devices. It works offline so employees can track business opportunities and engage with...

eWay-CRM Pricing

Premium monthly: $24 per user, per month. Premium lifetime: $369 per user + 15% annual support fee. A free plan is also available.

Starting price: 

$24.00 per month

Free trial: 

Available

Free version: 

Available

Our mobile app helps you be effective on the go. All data is automatically synced to your smartphone so you can work even offline. That's right. If you are somewhere with poor internet, eWay-CRM Mobile still works like a charm.
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eWay-CRM Reviews

Overall Rating

4.6

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

4.5

Value for money

4.5

Functionality

4.5

Most Helpful Reviews for eWay-CRM

1 - 5 of 581 Reviews

User Profile

Tracy

Verified reviewer

Construction, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed March 2023

Great customer service

Great overall experience.

PROS

The customer service at this company has been fabulous. They’ve answered each and every question I’ve posed to them great team to work with.

CONS

I wish the contact management software would integrate with our Verizon phone system. It does integrate with some phone systems I believe, but just not this one. That might be due to complexities of Verizon.

Reason for choosing eWay-CRM

We needed a product that integrated with outlook

Reasons for switching to eWay-CRM

Better integration with outlook

Paul

Computer Software, 2-10 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed December 2023

The only CRM that is so well integrated into Outlook

eWay is easy to yse and if you get stuck anywhere or need support, their whole team including the [sensitive content hidden] gets a turn to man the chatbot on their website, so if there is anything out of the ordinary happening or needed, they sort it out very quickly.

PROS

We chose eWay because of how easily you can manage the sales process based on email attachments (which control our processes between suppliers and customers). If an attachment is more information, a quote, an invoice, or a proof of payment, that is where you are in the sales process and there is now download or save then uploading again into the system. You simply save it directly into eWay and give a few chosen attributes and youre done. System is updated and all the information you need is always at your finger tips

CONS

The reports are standard and not customizable, so we mostly use the Excel-like table views to look at what is going on. The activity report is the one we use most often to catch up the team with what is going on in each account. Some customization there would be nice.

Reason for choosing eWay-CRM

The integration into Outlook is seamless and now setup is needed since it is not a separate product or install. You literally run everything from within Outlook.

Reasons for switching to eWay-CRM

It was not integrated into Outlook and handling attachments was a chore.

Tomáš

Wholesale, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by the software vendor to submit an honest review.

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed May 2024

Nice add on into MS Outlook

Give us - mainly our sales people nice overview about every sale case, easily can add all documents, info´s about customer, each sale cases,

PROS

Nice integration to MS Outlook, there is no request for more activity, you easily work in MS Outlook and add all importatnt info´s into eWay CRM. Also nice connectivity with our accountant database

CONS

there is no mo complaints, maybe a large volume of backup

Reason for choosing eWay-CRM

First version of CRM wasn´t add on, so there was a problem to type all info again, if crm is not done as add on to email client, it doesn´t make a sense to have it ..

Miloš

Mechanical or Industrial Engineering, 11-50 employees

Used weekly for less than 6 months

Review Source: Capterra
This reviewer was invited by the software vendor to submit an honest review.

OVERALL RATING:

3

EASE OF USE

2

FUNCTIONALITY

3

Reviewed May 2024

User unfriendly, Outlook slowing down

PROS

I am not an advanced user but a beginner.

CONS

Database search, the speed of MS Outlook going down

Natalie

Mechanical or Industrial Engineering, 201-500 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by the software vendor to submit an honest review.

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed February 2024

Good value for money, best Outlook integrated CRM

PROS

Outlook Integration, Pipeline management, Mobile app with contacts synchronization and access to all data from the phone.

CONS

Initial customization was not super intuitive and required several remote help sessions

Reason for choosing eWay-CRM

Outlook desktop integration, price, local technical support, Czech brand