Panorama vs Trail Blazer Non-Profit Manager
User Ratings & Reviews
Reviews are generated by real users. When reviewing a product, users are asked to assess the product’s overall quality, which includes assigning specific ratings for ease of use, value for money, customer support, and functionality.
Ease-of-Use
3.5 / 5
3.9 / 5
Value for Money
3.2 / 5
4.5 / 5
Customer Support
3.5 / 5
4.9 / 5
Functionality
3.4 / 5
3.9 / 5
Last Review Written
April 20, 2023
April 4, 2022
Pros/Cons
Pros
- The overall experience has been positive and does help us keep track of our donor database and donor amounts, which will help us create a capital campaign and other fund-raising opportunities.
- Thank you FirstGiving, but a BIG THANKS to Nick and Camille for doing such a great job everyday in helping people and organizations like the Ronald McDonald House produce successful events.
- Our success and experience with FirstGiving has been great. One of the criteria in selecting fundraising software for our Charity was support; what type of support would be offered and at what level.
Cons
- Customer Service is the Absolut worst!!! I have never been treated with so much disrespect.
- I have had to complain twice about the same technical issue. The problem takes weeks to get fixed.
- Sometimes the grids can get complicated and hard to see, and sometimes it is difficult to look things up if you are unsure what the exact spelling of something is.
Pros
- Tons of excellent knowledge docs and they always help identify which one is best suited for your question. Always willing to help no matter how many times I reach out.
- The Attribute section is very helpful. Also - when I call for support it has always been a very helpful and pleasant experience.
- Amazing tech support from incredibly patient people - can't say enough how important this is. Seamless integration with FEC for super easy electronic filing.
Cons
- I have learned a lot about how to use this database, however, I am often frustrated at how clunky it is.
- The missing piece was bookkeeping integration and their event registration didn't have an integrated calendar.
- I don't like that it's only available on PC, and I have to use remote desktop on my Mac laptop. Mailings are really difficult - households aren't very use-friendly.
Pricing
Pricing Range
$
$
$
$
$
$
$
$
$
$
Product Demo & Screenshots
Product Demo
N/A
Advisor Recommendations & User Awards
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The top products based on usability and customer satisfaction, as rated by user reviews. Check out our full methodology description for more detail.
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Advisor Recommendations
Our industry-specific advisors recommend products based on specific business needs. Connect with us to get your personalized recommendations.
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7 Recommendations
Additional Info
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support and Training
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos
