I've had a stellar experience with the Fundraise Up product and team. The software is robust, intuitive, and the perfect fit for any online donation workflow, and the Fundraise Up team is responsive, encouraging, and truly dedicated to ensuring their customers get the most out of the platform.

The primary selling point for Fundraise Up is that it provides an optimized donor checkout experience, and they nail this. But the optimization doesn't stop at checkout. For platform admins, navigating Fundraise Up's dashboard is a breeze and requires little to no onboarding education. This is huge for small teams that don't have dedicated IT support and still a bonus for large organizations because the intuitive user experience saves time and staves-off frustration. You can literally get up and running with Fundraise Up in minutes and feel confident about navigating transactions, payment processors, and other records from the start. I have yet to find these qualities in another piece of online fundraising software.

My first thought when creating an initial checkout experience with Fundraise Up was that I wanted more customization with design elements and colors so I could better match the experience to my client's branding. Here's a huge selling point for Fundraise Up: they have incredible support for their product. I emailed my contact at the company and they shared their development roadmap with me and it includes EXACTLY what I want to accomplish with customization, and it's launching soon. So even though what I want isn't available just yet, I appreciate the fast-paced development schedule for Fundraise Up and am excited to try new features as they become available.

Overall I/our organization has had a great experience.

It's incredibly easy to use and I really like that you can create and run different campaigns at the same time. I also really like the way it automatically gives you suggestions for amounts as well as suggests the option to become a monthly donor. The system makes it easy to customize with ready-made card/templates and it's very streamlined. I also really like their incentive-based fee structure and the fact that there is no monthly or annual fee and Fundraise Up only makes money if you do! Overall it's a great fundraising platform with $0 overhead and I highly recommend it!

There's no option to include VIDEO! This is a huge minus and the main reason I didn't give 5 stars. Also, the amount of text you can add with a picture is very limited. It would be WAY better if there was a MUCH higher character/word count to be able to effectively communicate everything you/your organization would like to to potential donors.

People find it easy to use and it has an attractive and simple design

People are put off by the expense. I have had people email me and say they don't want to donate online because of the cost. As a small non-profit, we previously used a free software that was not as simple or visual, but avoided hefty fees.

I can't say enough good things about FundraiseUp and now we are excited that they have developed an integration with a database we are currently moving to and so our online giving will be synced with our CRM.

What I liked most was that it is a one-stop shop for all credit cards, PayPal, ApplePay, GooglePay, bank transfers and so forth. I had been looking for this kind of setup for a long time and could not find it anywhere. I also liked how it has no monthly fee; it only takes a percentage of each transaction. We found FundraiseUp easy to use, the customer support is fantastic and they are constantly refining it and adding new features, such as employer matching.

The only negative is that the transaction fee is a bit steep, but this is made up for by allowing donors to cover the transaction fee. We have found that at least 80% do this, thus making FundraiseUp extremely affordable.

It's been a really great experience and our donors are loving it, too. The customer service is incredible! After years of dealing with Network for Good's robotic and impersonal customer service, FundraiseUp is like a dream! Our contact at FundraiseUp [SENSITIVE CONTENT HIDDEN] is a ROCK STAR and is always willing to jump on a call or Zoom meeting, answers all my questions quickly and with great detail, and is just really wonderful to work with. She makes MY job easier, and that is HUGE in a nonprofit where I wear a lot of different hats. I highly recommend FundraiseUp!

After relying on Network for Good for years for our growing organization, we needed something that integrated with our donation database, was easy to use, had auto-receipts that we could customize, had an e-card option for donations, and was more user-friendly to our donors. It's also great that it has a Peer to Peer option as well. So many fun ways to make this software work for us! Fundraise Up has been a great answer to all of our needs and has been so easy to use!

So far the only thing we have come across software-wise is not being able to ask any custom questions for Peer-to-Peer Fundraising. The only other issue was that Network for Good would NOT allow us to migrate our monthly donors over, so we had to ask monthly donors to cancel and then move over to FundraiseUp manually, but that is Network for Good's fault, not Fundraise Up!