Fundraise Up

RATING:

4.9

(78)

About Fundraise Up

Fundraise Up is a cloud-based software designed to help organizations create, launch and manage online giving campaigns. The platform offers white-label capabilities, which enable users to create personalized web pages using custom colours, logos, images, calls-to-action and more to establish brand identity with donors. Fundraise Up includes artificial intelligence (AI)-technology, which automatically collects data on website usage, visitor activities and payment history to provide donation suggestions to visitors. Features include recurring giving, customizable donor portal, checkout management, fraud protection and more. Additionally, marketers can design and run A/B tests to measure the performance of campaigns and implement various marketing strategies using re...

Awards and Recognition

FrontRunner 2022
Software Advice's FrontRunners report ranks top products based on user reviews, which helps businesses find the right software.

Fundraise Up Pricing

Free trial: 

Not Available

Free version: 

Not Available

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Fundraise Up Reviews

Overall Rating

4.9

Ratings Breakdown

Secondary Ratings

Ease-of-use

5

Customer Support

5

Value for money

5

Functionality

4.5

Most Helpful Reviews for Fundraise Up

1 - 5 of 78 Reviews

User Profile

Nic

Verified reviewer

Marketing and Advertising, 1 employee

Used weekly for less than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed March 2020

Incredible turnkey fundraising software for any organziation

I've had a stellar experience with the Fundraise Up product and team. The software is robust, intuitive, and the perfect fit for any online donation workflow, and the Fundraise Up team is responsive, encouraging, and truly dedicated to ensuring their customers get the most out of the platform.

PROS

The primary selling point for Fundraise Up is that it provides an optimized donor checkout experience, and they nail this. But the optimization doesn't stop at checkout. For platform admins, navigating Fundraise Up's dashboard is a breeze and requires little to no onboarding education. This is huge for small teams that don't have dedicated IT support and still a bonus for large organizations because the intuitive user experience saves time and staves-off frustration. You can literally get up and running with Fundraise Up in minutes and feel confident about navigating transactions, payment processors, and other records from the start. I have yet to find these qualities in another piece of online fundraising software.

CONS

My first thought when creating an initial checkout experience with Fundraise Up was that I wanted more customization with design elements and colors so I could better match the experience to my client's branding. Here's a huge selling point for Fundraise Up: they have incredible support for their product. I emailed my contact at the company and they shared their development roadmap with me and it includes EXACTLY what I want to accomplish with customization, and it's launching soon. So even though what I want isn't available just yet, I appreciate the fast-paced development schedule for Fundraise Up and am excited to try new features as they become available.

Reason for choosing Fundraise Up

I've browsed, demoed, and onboarded more online giving platforms than I'd like, and that's mostly because I find myself having to switch platforms from time to time because they stop meeting my expectations. Fundraise Up is different because it scales and evolves to meet any use case I throw at it. And because it has native integrations with key platforms like Zapier, there are limitless possibilities for how I leverage the Fundraise Up platform.

Vendor Response

Thanks for your review and kind words! Yes, some parts of the checkout we need to "lock down" to protect conversion rates for User/Donor Experience. For example, we need to make sure there is proper color contrast to maintain our WCAG AA 2.1 accessibility rating. While our roadmap will allow for more customizations, some things will always be guided and "locked" based on experiments with our data for what raises the most revenue. Thank you again!

Replied March 2020

Max

Non-Profit Organization Management, 2-10 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed January 2021

Excellent Fundraising Platform!

Overall I/our organization has had a great experience.

PROS

It's incredibly easy to use and I really like that you can create and run different campaigns at the same time. I also really like the way it automatically gives you suggestions for amounts as well as suggests the option to become a monthly donor. The system makes it easy to customize with ready-made card/templates and it's very streamlined. I also really like their incentive-based fee structure and the fact that there is no monthly or annual fee and Fundraise Up only makes money if you do! Overall it's a great fundraising platform with $0 overhead and I highly recommend it!

CONS

There's no option to include VIDEO! This is a huge minus and the main reason I didn't give 5 stars. Also, the amount of text you can add with a picture is very limited. It would be WAY better if there was a MUCH higher character/word count to be able to effectively communicate everything you/your organization would like to to potential donors.

Reason for choosing Fundraise Up

The fact that there is no monthly/annual fees and no overhead.

Vendor Response

Hi Max! Thanks for sharing your review of Fundraise Up. I'm really happy to see that you're pleased with the AI and machine learning capabilities of the platform. Our goals are aligned with yours and I'm excited to see how we can help Rhythmic Mind grow this year. I really appreciate you sharing your thoughts on including video. Here's a great study by NextAfter on the conversion impact of video on a donation page. It addresses some of our concerns with implementing a feature that might reduce donations for your nonprofit: https://bit.ly/38zN92a Thanks for the opportunity to partner with you and your team! Nic

Replied January 2021

liz

Entertainment, 2-10 employees

Used monthly for less than 12 months

Review Source: Capterra

OVERALL RATING:

3

EASE OF USE

5

VALUE FOR MONEY

3

FUNCTIONALITY

4

Reviewed July 2020

pricey but easy

PROS

People find it easy to use and it has an attractive and simple design

CONS

People are put off by the expense. I have had people email me and say they don't want to donate online because of the cost. As a small non-profit, we previously used a free software that was not as simple or visual, but avoided hefty fees.

Reasons for switching to Fundraise Up

A friend recommended it.

Vendor Response

Thank you for your review, Liz! As you likely are aware, we are 100% performance-based pricing. We don't earn unless you do. Taking a look at your account we see over 85% of donations have all fees (ours and credit card) covered, meaning it's paid for itself *and* most of your credit card fees (which otherwise would have been out-of-pocket). Best-in-class tech can cost a bit more, but *must* pull its weight, which we hope we are doing for your organization. Tip: Be sure to make the "cover fees" optional if you have a sensitive donor base! :)

Replied July 2020

B Michael

Non-Profit Organization Management, 2-10 employees

Used daily for less than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed July 2020

Our donation amounts SOARED!

My organization's donations have soared. A significant percent of our donors contribute at the recommended level, and the vast majority elect to cover fees which means my organization gets 100% of their donation. It also made monthly recurring donations incredibly easy, and many of our small dollar donors have elected to go monthly to maximize their total annual giving.

PROS

I am NOT a tech-savvy user, so the ease of use was extremely important to me. It was easy to set up, easy to add a pop-up to our website, easy to link to our bank, and easy to use on a daily basis to pull the information I need; also, it works great on PC or mobile device.

CONS

That my database software does not link directly to it, so information would be automatically added to my database.

Reason for choosing Fundraise Up

The staff! FundraiseUP was extremely personal in their approach. We felt like a customer and not a number, and there was not an endless chain of personnel from sales team to implementation team to account management team to customer service team. One person led me from start to finish and is still my point of contact. Like a good fundraising organization, FundraiseUp realizes that relationships are key!

Reasons for switching to Fundraise Up

1) Recommended donation amount 2) Cover Fees suggestion 3) Integration ease with website 4) Ease of donor payment options 5) Ease of payout options

Vendor Response

B Michael, thanks for the review! We're stoked that your online revenue has soared. It's exactly what we set out to do! You rock.

Replied July 2020

Ashley

Non-Profit Organization Management, 2-10 employees

Used daily for less than 12 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed February 2020

We have tried many platforms and FundraiseUp is the absolute best!

We are very happy with FundraiseUp! I cannot say enough great things about the software itself as well as the customer service. We have used other platforms in the past and whenever we encountered an issue we had a nearly impossible time reaching someone for help. With FundraiseUp, we hear from someone almost immediately. It is visually stunning, other nonprofits have actually reached out to us to inquire when they visit our landing page. There are so many awesome features but we especially love the wide variety of payment options--it's awesome to have Paypal and Apple Pay in the form, especially for donors who tend to make the majority of their donations from their phone. Altogether we are very happy with FundraiseUp!

PROS

User friendly (for administrator and users), many payment types accepted, visually attractive design, multiple logins for team members, useful reporting features, wide range of integrations,

CONS

When we first joined, FundraiseUp was a brand new start up. They were still working on getting integrations set up so we did not immediately have access to some of the features we were used to with our previous platform. As the company has grown, that issue has seemed to resolve itself. They are constantly adding new features and asking for critical feedback from users in what appears to be an effort to bridge this gap.

Reason for choosing Fundraise Up

I saw FundraiseUp's donation form on another nonprofit's page and actually reached out to them to inquire about the platform. After hearing nothing but amazing feedback from their team, I reached out to FundraiseUp to request a demo. After e-meeting their team and learning about all the features, I was sold! We made the switch that day and haven't looked back.

Vendor Response

Thank you for your feedback! And for jumping on board when we were just getting started. Thrilled to have you with us on this journey.

Replied February 2020