Fundraise Up Software

Fundraise Up Software

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Recommendations

FrontRunners 2022

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About Fundraise Up

Fundraise Up is a cloud-based software designed to help organizations create, launch and manage online giving campaigns. The platform offers white-label capabilities, which enable users to create personalized web pages using custom colours, logos, images, calls-to-action and more to establish brand identity with donors. Fundraise Up includes artificial intelligence (AI)-technology, which automatically collects data on website usage, visitor activities and payment history to provide donation suggestions to visitors. Features include recurring giving, customizable donor portal, checkout management, fraud protection and more. Additionally, marketers can design and run A/B tests to measure the performance of campaigns and implement various marketing strategies using re...
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Fundraise Up User Reviews

OVERALL RATING

SECONDARY RATINGS

Ease-of-use

5

Value for money

5

Customer support

5

Functionality

4.5

Showing 1 - 5 of 74 reviews

User Profile

Cäcille

Verified reviewer

Company size: 11-50 employees

Industry: Non-Profit Organization Management

Time used: Less than 12 months

Review Source: Capterra

5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

March 2020

The best donation software and support teams out there – with fabulous leadership. ;)

Overall I was suspicious but optimistic. I'm so glad that Maria, on a whim, decided to go with this platform, even if it put a lot of pressure on me to figure it out at the time.

Pros

I love the ease of use and the adaptability it has. We've been able to increase the revenue of our crowdsourcing campaigns, as well as our general fundraising.

Cons

Um.. nothing?! The only thing really is lack of integration with our database, but that's not their fault whatsoever.

Reasons for choosing Fundraise Up

We still use that product, but mostly for event registration or any online event donations that we get mailed in, to make campaign organzation easier on us (me).

Reasons for switching to Fundraise Up

Our other system was terrible to begin with and we needed a change. It was free but so long as the product was astounding we were more than willing to pay.Plus Maria and [SENSITIVE CONTENT HIDDEN] go way back (apparently) and she also decided on whim to meet him and basically fell in love with the product – as did I once she showed me and I played around with it.

Response from Fundraise Up

Thank you for your kind comments! We love working with your organization. We do have more CRM integrations on our roadmap, so stick with us! :)

Replied March 2020

Matthew

Verified reviewer

Company size: 2-10 employees

Industry: Environmental Services

Time used: Less than 6 months

Review Source: Capterra

5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

August 2020

Its Changed The Game For Donation Platforms!

By making the donor experience cleaner and more intuitive, we have found a big increase in donor activity and retention. The fact that donors can also update their own payment methods and amounts via their own dashboard has taken the workload off our fundraising team to focus on engaging donors in other areas.

Pros

The incredibly simple setup is the first notable thing. Then the ability to use donation elements in such a flexible manner across our website, online store, social media posts, EDM's and even email signatures makes this a stand out feature. Creating campaigns is also a really simple process, however the ability to tailor each campaign on a micro level is brilliant. For the admin / IT department, Fundraise Up has integrations prebuilt for the stripe payment gateway, Double the Donation, as well as the option for data to be pushed into Kindful, sales force etc for CRM management. Zapier can also be integrated to achieve anything not prebuilt which is a snap to use. The dashboard for the donor management gives really clear and concise information with simple reporting that also be exported via CSV if needed. For marketers, it allows you to track insights such as UTM codes which is invaluable. Lastly the use of the donation app from a users perspective is brilliant and looks at the process at a way that makes it incredibly simple for the donor to give without bloated forms, while still allowing for options such as tributes, employer, anonymous donations, cover fees and a range of other features. In short it just works right out of the box exactly how you need it too. The team at Fundraise Up are proactive and making enhancements continually and their support is A+

Cons

After a few months of active use we have no issues.

Reasons for choosing Fundraise Up

All other platforms use the same donation experience. Standard landing page or forms - nothing at all wrong with this, however Fundraise Up offered a new take on the giving experience that was more flexible from an admin perspective and donor experience.

Reasons for switching to Fundraise Up

The donation platform used as part of Sales Force needed to be managed by a third party and was problematic and clunky as well as expensive.

Response from Fundraise Up

Matthew, thank you so much for your feedback! We much appreciate it. We're glad you're finding the new approach to be working for your organization on so many levels. You all have an amazing mission, and cutting-edge tech adopters to boot. Cheers!

Replied August 2020

Danielle

Company size: 11-50 employees

Industry: Non-Profit Organization Management

Time used: Less than 2 years

Review Source: Capterra

4

Ease-of-use

out of 5
3

Value for money

out of 5
5

Customer support

out of 5
4

Functionality

out of 5

October 2021

Great and easy to use with AMAZING customer service

Our website fundraising page is more interactive and we are looking forward to launching a new monthly giving campaign in the new year.

Pros

Fundraise Up gives you tools to create effective campaigns that are simple to use and effective. What's more, when working on setting up my campaign I had meetings twice, sometimes three times a week with my designated customer support representative making it feel like I had an extra colleague working on achieving success.

Cons

I'd prefer a one-off platform fee and the ability to not push such a high donation % fee onto our donors. We have had some issues with the integration of Mailchimp and also Kindful, but are working through solutions.

Allen

Company size: 2-10 employees

Industry: Non-Profit Organization Management

Time used: Less than 12 months

Review Source: Capterra

This review was submitted organically. No incentive was offered
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

June 2021

I was dubious at first, but I am now a big supporter

We have benefited financially from incorporating Fundraise Up into our website. We were able to remove a clunky donation page (CRM provided) with their software providing an easy to use way for donors to open their wallets.

Pros

The product is quite easy to use, the support is fast to reply and work with you when there is a challenge, setup was easy, the elements you can place on your website are very clever (and quite customizable), integration with our CRM package, increased donations that I believe are due to the donation environment created using Fundraise Up.

Cons

Apple Pay setup (not really the software's fault), could use more formatting flexibility in text creation (like Bold, Italics, other text formatting features), it took a little while to understand the language of the software; unfamiliar terms like Social Proof, Elements, etc.

Response from Fundraise Up

Hi Allen, Thank you for selecting Fundraise Up as your donation platform of choice. It's a pleasure to serve your nonprofit, and I'm glad to read that you're seeing meaningful financial benefits. Looking forward to seeing how your organization grows! - Nic

Replied June 2021

Aaron

Company size: 1 employee

Industry: Non-Profit Organization Management

Time used: Less than 6 months

Review Source: Capterra

5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

February 2021

Best in the Business! - Do not sleep on Fundraise Up

We were able to robustly implement FRU literally overnight, in a frantic attempt to get a campaign page up and running for an upcoming fundraising event. We knew immediately that this software platform and the incredible staff at FRU were on another level entirely. In our option, they have no competition. Since that overnight success story, we have been singing FRU's praises and find ourselves getting upset at least once a day, knowing that other great nonprofit orgs are stuck using any other donation platform. If you are one of those nonprofits out there not using FRU, it's the equivalent of still owning a pager instead of a cellular phone. Get with it!

Pros

- UI/UX - Elegant, intuitive, and efficient, there is not a better looking platform in the game today - Elements - This is the software's most brilliant feature and is truly unique to the industry - Checkout - Backed by science and machine learning, this checkout form can generate outsized returns - Branding - Whether at checkout, via elements, thank you emails/receipts, your brand will be prevalent - Dashboard - This goes with the UI/UX, but it is so clean and easy to track...a legit dashboard for everyone - Recurring Donor Focus - The software is constantly working hard to increase recurring donors - Recurring Donor Migration - This feature is amazing and free, allowing us to auto-magically migrate - Double the Donation Integration - The way Match 360 is integrated into checkout is a beautiful thing - Everything else I'm forgetting...

Cons

I don't have any cons at this time. FRU knows exactly who they are as a company and a software platform. They live by specific company guardrails that allow them to focus on improving true pain points and challenges for their nonprofit clients. There is no show with them or gimmicks...simply the best!

Reasons for choosing Fundraise Up

There are too may reasons to list. The bottom line is that there are ZERO licensing fees, a very competitive platform fee, and the best support staff + developers the nonprofit fundraising game has ever seen. We love you, FRU!

Reasons for switching to Fundraise Up

We needed something more powerful than what Donorbox was offering, which served us well for our first few years as an organization. We felt we required better automation/integration with our existing tech stack + we were pushing to create a heavily OLASTEO branded campaign page. FRU was the perfect storm to sweep away our challenges and worries.

Response from Fundraise Up

Aaron, we're glad we get to partner with you and OLASTEO! Thanks so much for being a champion for good tech and an advocate for Fundraise Up. Looking forward to serving you further in 2021 and beyond.

Replied February 2021

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