Fundraise Up Software

4.88 / 5 (52) FrontRunners

Our advisors have recommended this product 3 times in the last 30 days

About Fundraise Up

Fundraise Up is a cloud-based software designed to help organizations create, launch and manage online giving campaigns. The platform offers white-label capabilities, which enable users to create personalized web pages using custom colours, logos, images, calls-to-action and more to establish brand identity with donors.

Fundraise Up includes artificial intelligence (AI)-technology, which automatically collects data on website usage, visitor activities and payment history to provide donation suggestions to visitors. Features include recurring giving, customizable donor portal, checkout management, fraud protection and more. Additionally, marketers can design and run A/B tests to measure the performance of campaigns and implement various marketing strategies us...


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Supported Operating System(s):

Web browser (OS agnostic)

52 Reviews of Fundraise Up

Average User Ratings

Overall

4.88 / 5 stars

Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.5

Ratings Snapshot

5 stars

(47)

47

4 stars

(4)

4

3 stars

(1)

1

2 stars

(0)

0

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 52 results

August 2020

Matthew from Sea Shepherd Australia

Verified Reviewer

Company Size: 2-10 employees

Industry: Environmental Services

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

August 2020

Its Changed The Game For Donation Platforms!

By making the donor experience cleaner and more intuitive, we have found a big increase in donor activity and retention. The fact that donors can also update their own payment methods and amounts via their own dashboard has taken the workload off our fundraising team to focus on engaging donors in other areas.

Pros

The incredibly simple setup is the first notable thing. Then the ability to use donation elements in such a flexible manner across our website, online store, social media posts, EDM's and even email signatures makes this a stand out feature. Creating campaigns is also a really simple process, however the ability to tailor each campaign on a micro level is brilliant. For the admin / IT department, Fundraise Up has integrations prebuilt for the stripe payment gateway, Double the Donation, as well as the option for data to be pushed into Kindful, sales force etc for CRM management. Zapier can also be integrated to achieve anything not prebuilt which is a snap to use. The dashboard for the donor management gives really clear and concise information with simple reporting that also be exported via CSV if needed. For marketers, it allows you to track insights such as UTM codes which is invaluable. Lastly the use of the donation app from a users perspective is brilliant and looks at the process at a way that makes it incredibly simple for the donor to give without bloated forms, while still allowing for options such as tributes, employer, anonymous donations, cover fees and a range of other features. In short it just works right out of the box exactly how you need it too. The team at Fundraise Up are proactive and making enhancements continually and their support is A+

Cons

After a few months of active use we have no issues.

Reasons for Choosing Fundraise Up

All other platforms use the same donation experience. Standard landing page or forms - nothing at all wrong with this, however Fundraise Up offered a new take on the giving experience that was more flexible from an admin perspective and donor experience.

Response from Fundraise Up

Replied August 2020

Matthew, thank you so much for your feedback! We much appreciate it. We're glad you're finding the new approach to be working for your organization on so many levels. You all have an amazing mission, and cutting-edge tech adopters to boot. Cheers!

September 2020

Patrick from Design Delegate

Company Size: 2-10 employees

Industry: Marketing and Advertising

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

September 2020

The BEST by Far

We have raised over $340,000 using Fundraiser Up since Dec 19, 2020 . We haven't even hit the 1 year mark yet. All of this with almost 90-92% of the donation fee being covered by the donor.

Pros

Fundraise Up solves the most valuable problem for Nonprofits and the brand experience. Providing a donor experience that seamlessly integrates with your brand. Most donation platforms have a generic styled form or require you to break the donor funnel to redirect to their platform. But, Fundraiser Up allows you to break down donor experiences all the way down to the element.

Cons

I can't say I've found a dislike, every time I start wondering what else can we do they launch a new feature.

Reasons for Choosing Fundraise Up

I have literally used every donor platform there is, and Fundraise Up has the fundamental equasion covered. How do we convert donor within our donor experience?

Response from Fundraise Up

Replied September 2020

Thanks so much for your detailed review. It's particularly rewarding because as you say, you've worked with all the options out there so you have a professional context for the value we strive to bring to our customersand yours. Thanks!

July 2020

liz from Brooklyn Book Festival

Company Size: 2-10 employees

Industry: Entertainment

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

3.0

Functionality

4.0

July 2020

pricey but easy

Pros

People find it easy to use and it has an attractive and simple design

Cons

People are put off by the expense. I have had people email me and say they don't want to donate online because of the cost. As a small non-profit, we previously used a free software that was not as simple or visual, but avoided hefty fees.

Response from Fundraise Up

Replied July 2020

Thank you for your review, Liz! As you likely are aware, we are 100% performance-based pricing. We don't earn unless you do. Taking a look at your account we see over 85% of donations have all fees (ours and credit card) covered, meaning it's paid for itself *and* most of your credit card fees (which otherwise would have been out-of-pocket). Best-in-class tech can cost a bit more, but *must* pull its weight, which we hope we are doing for your organization. Tip: Be sure to make the "cover fees" optional if you have a sensitive donor base! :)

August 2020

Sarah from Refuge for Women

Company Size: 51-200 employees

Industry: Non-Profit Organization Management

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

4.0

Customer support

3.0

Functionality

4.0

August 2020

Great Overall Product, Bumpy Transition

Once we got past the transition from our old system to Fundraise Up we have loved it! It accomplishes many of the goals we were hoping to accomplish with the adoption of Fundraise Up. We love the personalized experience we can give our donors, we love the payment options, the tracking, the integration with our database. Lot's of great things all around. If the transition would have been a better experience I would be giving Fundraise Up a 5 star recommendation as opposed to the overall 4 star recommendation.

Pros

I love that it's donor targeted! The smart features like the increase donation suggestions are great. Of course, one of the best features is that it gives our donors the option to cover the credit card processing fee. We see lots of new donors who are willing to do this and that is a financial burden off of us! Makes every donation go a little further.

Cons

The transition wasn't well communicated from the very start. I don't feel like the Fundraise Up team had a good idea of our current system and they made some assumptions that cost us a lot of time and confusion for our donors. It was a mess to undo and really could have been avoided if the FRU team had asked better questions. At the end of the day, we don't know their system so we don't know what questions that need to be asked to make sure the transition goes smoothly. In my opinion, it's Fundraise Up's responsibility to make sure they have everything they need. They didn't do a good job of that so our transition was really rough. On top of that, we were pitched a very simplistic version of the transition process so we had false expectations going into it. Again, something that could have been avoided with better communication.

Reasons for Choosing Fundraise Up

We chose FRU because Bloomerang highly recommended them and because Bloomerang isn't planning on offering integrations with other online forums. So really, we didn't have a whole lot of options to consider. We went off of their recommendations.

Response from Fundraise Up

Replied September 2020

Thanks for your review, Sarah! We're so glad things are going well. Yes, the transition and migration process wasn't so straightforward. I think we all learned a few things to check and double-check for this kind of process, especially when working with so many accounts, subaccounts, multiple previous platforms, and many bank accounts. All things considered, I think we all did the best we could. We support Refuge for Women and applaud the work you all do to help so much others.

July 2020

B Michael from Foundation for a College Education

Company Size: 2-10 employees

Industry: Non-Profit Organization Management

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

July 2020

Our donation amounts SOARED!

My organization's donations have soared. A significant percent of our donors contribute at the recommended level, and the vast majority elect to cover fees which means my organization gets 100% of their donation. It also made monthly recurring donations incredibly easy, and many of our small dollar donors have elected to go monthly to maximize their total annual giving.

Pros

I am NOT a tech-savvy user, so the ease of use was extremely important to me. It was easy to set up, easy to add a pop-up to our website, easy to link to our bank, and easy to use on a daily basis to pull the information I need; also, it works great on PC or mobile device.

Cons

That my database software does not link directly to it, so information would be automatically added to my database.

Reasons for Choosing Fundraise Up

The staff! FundraiseUP was extremely personal in their approach. We felt like a customer and not a number, and there was not an endless chain of personnel from sales team to implementation team to account management team to customer service team. One person led me from start to finish and is still my point of contact. Like a good fundraising organization, FundraiseUp realizes that relationships are key!

Response from Fundraise Up

Replied July 2020

B Michael, thanks for the review! We're stoked that your online revenue has soared. It's exactly what we set out to do! You rock.