GiveGab vs Blackbaud Raiser's Edge NXT

GiveGab has 438 reviews and a rating of 4.59 / 5 stars vs Blackbaud Raiser's Edge NXT which has 370 reviews and a rating of 4.19 / 5 stars. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

Overall Rating
4.59 / 5 (438)
4.19 / 5 (370)
Ease-of-Use
4.5 / 5
4 / 5
Value for Money
4.5 / 5
4 / 5
Customer Support
4.5 / 5
4 / 5
Functionality
4.5 / 5
4 / 5
Last Review Written
September 3, 2021
November 25, 2021
Pros/Cons
  • Pros

  • The platform is very simple for both front-end users and administrators, and it has 90% of the features we were looking for. The team at GiveGab is amazing in terms of support.
  • Easy to use for those not strong with their tech skills. Accessible and worth the money for our non-profit.
  • Cons

  • Not being able to streamline our RE database with GB and the lack of text to give options.
  • It's been difficult to switch our donors to EFT donations (have lost many in the conversion).
  • Pros

  • I like the SaaS Model, and our sale point of contact is the greatest.
  • Its mobile friendly meaning its easy to review notes or update on-the-go and the email tools built in are very useful, even if not the most robust email system.
  • Cons

  • Clunky - it was hard to learn some of the processes, and they are not the most intuitive - the interface seems very dated.
  • Emails sent out via NXT should be automatically added to constituent's record. Difficult setting up new users on the system.
Pricing Range
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Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos

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