MemberPlanet

RATING:

4.7

(261)

About MemberPlanet

Memberplanet is a nonprofit management software designed for both small and growing organizations. The system is applicable for use by arts and cultural organizations, associations, international and national groups and philanthropic foundations. Key features of Memberplanet include association and membership planning, charity and event planning and nonprofit marketing and outreach. Association and membership management is offered as either a standalone application or as part of a larger integrated suite. Organizations can grant their members access to an online portal to pledge donations and pay dues. Peer-to-peer fundraising is also available. Users of Memberplanet have the ability to generate email campaigns to keep members updated with newsletters and even...

Awards and Recognition

FrontRunner 2018
Software Advice's FrontRunners report ranks top products based on user reviews, which helps businesses find the right software.

MemberPlanet Pricing

• Basic: Free • Essentials: $50 per month or $510 per year • Pro: $100 per month or $1020 per year • Premium: $175 per month or $1,785 per year • Enterprise: Customized per individual or chapter based association

Starting price: 

$50.00 per month

Free trial: 

Available

Free version: 

Available

MemberPlanet Reviews

Overall Rating

4.7

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

5

Value for money

4.5

Functionality

4.5

Most Helpful Reviews for MemberPlanet

1 - 5 of 258 Reviews

Diane

Accounting, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed March 2018

I have used Memberplant for numerous campaigns and events with Awesome Success and Results!!

The major benefits for me and the organization that I work with is that Memberplanet allows us to reach out to people quickly and securely. It also allows us to manage donations and other campaigns from any where and give our contributors the capability to donate from the privacy of their homes.

PROS

What I like best is the ease of use of the Memberplanet application. Memberplanet is extremely user friendly. Customer service is friendly, helpful, fast and responsive. The reporting features are excellent which makes the reconciliation process so much easier from a accounting prospective.

Owen

Sports, 201-500 employees

Used daily for less than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed December 2016

BCGC Review

My club, Buffalo Creek Gun Club, in Colorado, has been using Member Planet going on two years now. The absolute best thing that Member Planet has going for itself is Customer/Technical Support. I am not the world's computer genius but for the most part building documents within Member Planet is easily accomplished and can be done on your own. However, when you hit a snag, the support team is there for you -- always! I highly recommend the Member Planet product and their staff. You will not be disappointed!

PROS

Ease of use and support from the company.

CONS

Not ALL documents, such as question & answer, are available for copy & paste into another document.

Joy

Non-Profit Organization Management, 2-10 employees

Used weekly for less than 6 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

3

EASE OF USE

2

VALUE FOR MONEY

3

CUSTOMER SUPPORT

3

FUNCTIONALITY

4

Reviewed September 2019

Too complicated and not intuitive. Bells and whistles attractive IF you can get to them.

Overall, I had high hopes and possibly within the next 6 months (I've been using inside of 2 months) it will improve. Right now I am very disappointed in the lack of ease, efficiency, and ability to get tech support instantaneously.

PROS

The possibilities for mass communication, web functionality, and e-commerce all in one location as well as a CRM feature for members.

CONS

There are just too many steps involved in the majority of functions I wish to do. Simply adding a member requires multiple steps to provide all contact information. Multiple sections must be clicked into and out-of to record basic profile information. I have to go to 3 different sections of the navigation menu to enter a new member, record that member's status, print out their member ID card, and then record a payment. My last platform had everything in one screen and made data entry/recording of a contact take less than a minute. With this platform it takes me up to 4 times as long between all of the different tabs I have to get to. It is not intuitive and confusing for any database admin or data entry person. In order to change anything recorded in error, it takes an act of congress to get it changed and the real-time update is not real-time. Reporting features can be delayed making accounting reconciliation a nightmare. Also, this database does not let you include someone without an email. Many of our members share an email with their spouse and do not want to include separate ones. Then the system does not let us enter them. The +name solution prior to the "@" symbol works for some email providers but not all and therefore we are left with a few members unaccounted for in our online portal. The Creating a Packet Function seems good as well but again has such cumbersome features it is useless because I don't have hours and hours to research it, watch the tutorials.

Reason for choosing MemberPlanet

I was not the decision maker so I am unsure of this. Honestly though, it has been a nightmare and is making our jobs much more difficult. I am hoping that the technology will match up to the expectations. I know the decision makers had great thoughts and ideas in mind, so far this tech has not delivered. Give it time and hopefully it will improve.

Reasons for switching to MemberPlanet

It was decided at the organization level. I was not privvy to the switch but I am definitely unhappy with the change. We are all volunteers who run this organization and if we have a new product that is anything but turn-key and intuitive we are going to be wasting precious time we could otherwise be building our efforts for our mission.

Vendor Response

Hi Joy, we're so sorry to hear you have not had a great experience. Since your organization has a custom workflow, please reach out to our support team by phone at 888-298-8845 for immediate assistance. We can easily help resolve issues for anything recorded in error, and we can absolutely walk through features that you and your admins feel require additional assistance and find a way to expedite. We can also help you navigate to the platform's real-time reports. We understand how difficult it can be to transition from a different platform, and we can assure you, we're here to help! Your comments are very helpful and we will pass them along to our development team to make the experience more intuitive. Many of the features you mentioned will be updated in the near future.

Replied September 2019

Barbara

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed March 2018

Outstanding

PROS

User friendly; priced is reasonable; templates; broadcasts; email campaigns; events; campaign templates, etc. There are too many pros to list.

CONS

Mobile app - to be able to access account from mobile phone where you can make changes to forms, etc. Right now, it does not appear the mobile app allows users to make changes.

Jylla

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed March 2018

MP is more than software, they are a valued partner!

PROS

It is easy to set up, flexible options, and easy for our users to get started. Use will continue to grow over time so the foundation is set for continued success.

CONS

Will continue to work to develop smooth summary reporting in our next phase. Looking at more long term projects.