Memberplanet is a nonprofit management software designed for both small and growing organizations. The system is applicable for use by arts and cultural organizations, associations, international and national groups and philanthropic foundations.

Key features of Memberplanet include association and membership planning, charity and event planning and nonprofit marketing and outreach. Association and membership management is offered as either a standalone application or as part of a larger integrated suite.

Organizations can grant their members access to an online portal to pledge donations and pay dues. Peer-to-peer fundraising is also available. Users of Memberplanet have the ability to generate email campaigns to keep members updated with newsletters and event invitations. Text message communications is an added feature to the outreach application.

Memberplanet is entirely browser-agnostic. The system can be accessed via both mobile devices and desktops.



247 Reviews of memberplanet

Overall rating

5.0 / 5 stars

Showing 1 - 20 of 247 reviews

October 2018

Justin from PowellsWood Garden

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Functionality

4 of 5

October 2018

A simple, low cost solution to manage your membership

Overall, it was a good experience but we decided to go with a solution that was more commonly known and more user friendly.

Pros

I like how it is fully comprehensive membership solution. They have thought of everything.

Cons

The interface appears outdated. It is a little clunky. We ended up using Salesforce to fill our needs.

Response from memberplanet of memberplanet

Replied October 2018

Thanks for your review Justin! We do our best to provide an all-encompassing solution for easy membership management. Our platform is constantly evolving based on our clients¿ needs and we will take your feedback into consideration as we continue to update our interface. memberplanet is an all-in-one platform that allows groups to manage members and engage with supporters to promote growth. While Salesforce CRM is useful for developing relationships with your company¿s customers, our AMS services instead provide you with membership tools to strengthen and facilitate relationships with both your existing or prospective members. We wish you the best of luck as you pursue your business development goals, and should you need membership services in the future, please do not hesitate to reach out to us!

April 2018

Lisa from DWPerkins

Company Size: 51-200 employees

Review Source


Ease-of-use

4 of 5

Value for money

5 of 5

Functionality

5 of 5

April 2018

Member Planet is an excellent and customizable Content Management System.

MemberPlanet works for my organization because it keeps members information updated. It keeps the members informed about scheduled events. I can create groups that communicate with each other. It has options for email campaigns, discussions, a mobile app, photo albums, document storage and the ability to take payments. There's not much else that you would need. And again, the FREE option is big plus.

Pros

1. Two words – FREE option. My organization would like to keep its very hard-earned money to help our community. So, using a vendor with a free option is a HUGE plus for us. It also is good for organizations new to CMS because we can determine how much we actually use it.
2. The site is web based and user friendly – nothing to download. There are video tutorials, a support library with step by step instructions and phone coaching available. They have a Getting Started tutorial and all actions are walk throughs with descriptions. There are reps on standby to chat, or talk over the phone. I am truly blown away by all of the things I can do and customize with MemberPlanet. As I said, we aren’t a large organization and we definitely cant afford some of the other more expensive CMS’ available. But MemberPlanet understands what I want for the type of organization I have and they allow me to customize it. The site is also scalable for future growth and usage. I highly recommend them.

Cons

The only thing I wasn’t too keen on is that there are a couple of outside vendor connections such as Box and PayPal that are integrated into the site. It all works ok though. Box and PayPal are a little odd as its dashboard is merged into your site. You can get MemberPlanet to handle taking your payments instead of using PayPal, but they keep a small percentage. Other than that, I don’t have any issues or complaints.

March 2018

Diane from Friends of Clear Lake

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

March 2018

So much functionality in one place and reasonable rates!

Pros

No special tools are needed to edit and create newsletters and web pages. I have computer background so straightforward for me to figure it out. My fellow admins - not so much.

Cons

sometimes the terms (forms, templates, buttons, email vs broadcast) are not so obvious. I'm still not sure eactly how to use membership levels for instance.

March 2018

David from IF Creative

Company Size: 2-10 employees

Review Source


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

4 of 5

March 2018

Easy Solution

Pros

Membership management is made easy with MP. This cloud system is filled with options for membership administration and marketing programs to assist in renewals and acquisition. The system also allows for one touch App creation to give members a mobile solution to managing their membrship. I recently used MP as a solid solution for a client who is a charitable association. The decision to implement MP was made due to the ease of setup and ongoing management seeing that the association was volunteer run.

Cons

The user interface was outdated aesthetically and it appears they have recently updated the interface. So this may not be a concern much anymore. As with any membership platform pricing and functionality is subjective so know what you need before you look and I think you will find MP to be a great solution.

March 2018

Valinda from Zeta Phi Beta Sorority, KappaZeta

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

4 of 5

March 2018

I like MP,it is easy to use and it is good for maintaining much needed data n

Pros

Im a user of the information, I have not worked with the software. Workings through the different sites has been easy. Being to handle financial things through the site is very easy and convenient.

Cons

So far I have no cons, because I have not experienced any problems. Whenever I have an issue, I contact the person in charge and they are able to walk me through it.

March 2018

Trycennia from Zeta Phi Beta Sorority, Michigan State Organization

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

March 2018

I love MemberPlanet it's a great tool.

Pros

That you can export your spreadsheets out of the system to excel, you can sort within the system, you can view payments by each form that you have created, you can sort by date range. there are so many pros I just can't list them all.

Cons

Company is unable to send you an auto-renewal email. This goes to the company not really a software issue.

March 2018

La'Kitha from Zeta Phi Beta Sorority, Incorporated

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

March 2018

I love MemberPlanet. It was extremely helpful when we planned our 40th Anniversary Celebration!

Pros

It is very user-friendly! I also love the communication piece as registration is completed, fees paid, etc.

Cons

It is a great software. However, there were a few members that had concern about convenience fees when making payments. It was explained to them that you can charge the group the fees or the customer. Some decided to just use the mail in option, but the majority used the software.

March 2018

ToWanda from Zeta Phi Beta Sorority, Inc.

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

March 2018

Easy and understandable

Pros

Quick and accessible. Have been using it for years. Easy to setup forms. Easy to copy forms. Customer service is pretty quick and very helpful

Cons

App isn't really functional. Downloaded it once and deleted. Doesn't mirror the website. Will not use the app. Expected more.

March 2018

Donna R. from Tennessee-Zeta Phi Beta Sorority

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

March 2018

Overall, I have had a very positive experience with MemberPlanet. The customer service is great.

Pros

The ease of creating payment forms whenever I need to. I love being able to copy a form and just update changes.

Cons

Sometimes it is challenging when trying to pull reports over several months. I have to play around to get what I want.

March 2018

Angelynn from Gamma Lambda Zeta of Zeta Phi Beta Sorority

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

March 2018

I like using memberplanet. It allows me to reach people that I normally would not .

Pros

convenience that it offers. We use if for collecting dues and planning events. Tickets may also be purchased.

Cons

I like hands using hands on manuals for easy of reading and help when needed. Sometimes I don't think it is as user friendly as it should be.

March 2018

Anitra from Zeta Phi Beta Sorority, Inc.

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

March 2018

Easy to set up and use. Love the mobile app.

Pros

Great way to manage a large group and keep them informed. When the mobile app works it is a great way to stay informed.

Cons

Set up for others being added is slightly difficult. The instability of the mobile app makes it difficult to use at times.

March 2018

Patricia from County Government

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Functionality

4 of 5

March 2018

I'm really amazed at the many features MemberPlanet has to offer

Pros

I like the ability I have being able to create different templates to my liking. Awesome software that memberplanet has available to users. Representative is very helpful when needed. I can call her up anytime of the day and she is willing to assist me with any troubleshooting I need. Her assistance make the program feel more user friendly.

March 2018

Wanda from Zeta Phi Beta

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

March 2018

Awesome!

Pros

What I like most about this software is that it all ows me and the rest of my sorority sisters to keep up with all the things that are going on in our chapter. We can communicate and there's a record of all we have said and done!!!!

Cons

I have no issue with it at all!!! I love it! I WISH it would allow me to use a a fingerprint to lock my info instead of a password, because I hardly ever remember them.

March 2018

Keandra from Zeta Phi Beta Sorority, Inc.

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

March 2018

This is great software.

Pros

Easy to use and helps with organization. I can track payments and send information out to our chapter members.

March 2018

Kim from Zeta Phi Beta Sorority

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

March 2018

Zealous Exceptional Terrific Awesome

Pros

It is a great technical tool that reaches all areas of knowledge. The customer care team were a huge help and they reach out to individuals. It has versatility of use.

Cons

I would enjoy a way to create more information into the forms without them being long. When creating a form that requires input for a group it would be a great feature to have spaces to input the data at one time. Also when you retrieve data it would be great to have an option to format your report

March 2018

Cousar from Commonwealth of Pennsylvania - Zeta Phi Beta Sorority, Inc.

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

March 2018

My experience with Memberplanet has been extremely professional and productive.

Pros

What I like most about memberplanet is the templates that available to use when creating a form. The customer service is also a pro when it comes to using memberplanet. The reps return calls in a timely manner, assist you when you are unable to figure out what the problem is.

Cons

What I like least about the software is that the app does not appear user friendly with my phone. I would like to be able to access my account by using the app. At this point, when I access the software using the app, I am not able to modify forms, etc. I would like to see this change.

March 2018

Dr. rosalind from Zeta Phi Beta Sorority National Educational Foundation

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

March 2018

Great communication.

Records are kept in an organized manner and easy to retrieve.

Pros

Easy to maneuver. Answers to any concerns are handled promptly. Communicates via email or telephone call.

Cons

More links than might be used. Sometimes it can be confusing when there are a lot of options. The more I use the software the easier it is getting.

March 2018

Eleasha from Zeta Phi Beta Sorority, Inc.

Company Size: 10,000+ employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

4 of 5

Functionality

5 of 5

March 2018

It's a very user friendly site.

Very good reports

Pros

It has a lot of tools to be utilized and they are very helpful for administration purposes. The reports are valuable.

Cons

Some of the best features are at a cost. I would prefer to have them at a lower cost maybe as a flat rate to use everything.

March 2018

Disha from Zeta Phi Beta/ Kappa Zeta

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

5 of 5

March 2018

It's easy to access

Pros

I like that you have multiple options to make payments and how the site is organized. It's pretty easy to read.

Cons

How to upload events to it. I am wanting to add events to my sorority calendar but it's difficult to upload.

March 2018

Denisha from Zeta Phi Beta Sorority Incorporated- South Central Region

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

March 2018

Easy to set up. Excellent customer srevice

Pros

connection with bank accounts, ease of set up, customer service representatives, automatic feedback to a client or member

Cons

the process in connecting with a new bank account, some aspects of the fundraising arm. A person does need a little IT knowledge