memberplanet Software


 

Memberplanet is a nonprofit management software designed for both small and growing organizations. The system is applicable for use by arts and cultural organizations, associations, international and national groups and philanthropic foundations.

Key features of Memberplanet include association and membership planning, charity and event planning and nonprofit marketing and outreach. Association and membership management is offered as either a standalone application or as part of a larger integrated suite.

Organizations can grant their members access to an online portal to pledge donations and pay dues. Peer-to-peer fundraising is also available. Users of Memberplanet have the ability to generate email campaigns to keep members updated with newsletters and event invitations. Text message communications is an added feature to the outreach application.

Memberplanet is entirely browser-agnostic. The system can be accessed via both mobile devices and desktops.

 

memberplanet - Home screen
 
  • memberplanet - Home screen
    Home screen
  • memberplanet - Membership
    Membership
  • memberplanet - Member information
    Member information
Supported Operating System(s):
Mac OS, Web browser (OS agnostic), Windows 8, Windows 10

216 Reviews of memberplanet

 

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Software Advice Reviews (3)
More Reviews (213)

Showing 1-3 of 3

Lisa from SMD-NJ
Specialty: Associations
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2018

February 2018

Wish I found this site earlier

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

You are crazy not to use MP - why in the world would you throw your hard earned money at these other sites who charge ridiculous set up costs and ala carte options? I also found other sites do not give you full control - MP is the real deal

Pros

MP has no limits or rate changes based on the number of members; the ONLY site that allows me to create fully customized paid events with different dining options; don’t be fooled just because it’s an inexpensive site - it is fully loaded with all the bells & whistles of the over priced sites! No hidden costs; no need for costly mandatory training, no set-up fees - this is a turn-key site that you will have up & operating in no time! Superior customer service; members have control over with their own privacy settings. No limits on admins

Review Source
 
 

Deb from Humanist Community
Specialty: Associations
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2018

January 2018

After 7 months... disappointed

Ease-of-use

Functionality

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Value for Money

After trying very, very hard to make this software work for our group, we are giving up.

Pros

Inexpensive. Able to use PayPal or memberplanet for processing payments. Have a pretty good templates to use for creating donation campaigns and emails. Was relatively easy to upload contact information. Easy to access chat support.

Cons

They do not have the ability to create distribution lists (segmented lists) of contacts/members from within the software. It requires exporting all your data, sorting in excel, then uploading again. Tech support is uneven; got different advice from different people, and they are not available on weekends, holidays, etc. Also, they are very stuck on their own custom fields. Many of our members found it difficult to navigate. Also, the email responses were not always customizable, which led to numerous misunderstandings when we would send out "invitations" to create or update profiles.

Review Source
 
 

David from IF Creative
Specialty: Associations
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2017

December 2017

The price is right so c’mon down!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I put this system into place for a client Association who has an impressive 300+ members but no fulltime staff so automation was key. This system handles it wonderfully and gives each member a profile and calendar which is huge. The platform is really wonderful for the price Point and something most groups could scale with no problem. There are more intuitive and robust systems on the market but not at this price point. Highly recommended.

Pros

Memberplanet is a great option for the average Association who needs a system to fully automate and collect member data and payments.

Cons

The overall look is a bit antiquated and could use a refresh. It at times looks very turn of the century and This shadows the amazing capabilities the system otherwise boasts.

Review Source
 
 
 
Showing 1-20 of 213

Mark from MNSC

February 2018

February 2018

really enjoyed it!

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Functionality

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Value for Money

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Pros

For our organizaiton we found this software to be very useful! we've really enjoyed it and it was really easy to use

Review Source: Capterra
 

Joseph from Two Street Stompers

August 2017

August 2017

Knowledgeable technicians

Ease-of-use

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Value for Money

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Pros

The software is every easy to use and implement. Before member planet it was a logistical nightmare to collect membership dues and to sell merchandise to help fund club.

Cons

While creating a payment form , I was selling multiple shirts, but when I click on purchases it only shows the sizes. There could be a better breakdown on main page. Mild inconvenience .

Review Source: Capterra
 

Charissa from Millard West High School
Number of employees: 1 employee Employees number: 1 employee

July 2017

July 2017

pretty easy transition, responsive customer service for the most part

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could immediately transfer data and use system, little to no down of off time

Pros

It has all the features we needed plus more that I hope to learn about and utilize in the future. It processes credit cards, it is easy for me change and edit myself

Cons

auto pay feature doesn't seem to be easy to shut off; complaints about the credit card information being stored.

Review Source: Capterra
 

David from LEOSA

April 2017

April 2017

A God send

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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Thank God for MemberPlanet. To think of the time, money and trouble they are saving our organization by making their product so easy to use and interactive.
Their customer service and support are truly second to none!

Pros

Easy of use and the all encompassing aspect

Cons

Can't do partial refund

Advice to Others

Grab this product

Review Source: Capterra
 

Jennifer from Titans Cheer Alumni
Number of employees: 1 employee Employees number: 1 employee

March 2017

March 2017

Best decision for a small organization

Ease-of-use

Functionality

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Value for Money

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I run a small organization comprising between 100-200 members and I needed a cost effective membership platform that could provide turnkey administrative support. MemberPlanet provides everything we need and more. What I love the most, is the customer service. As soon as I subscribed, I immediately received a phone call and email from a MemberPlanet representative. They took the liberty to setup certain functions to help me promptly launch the site to my members. Their fast and helpful service has super exceeded my expectations.

Pros

Customer service and easy to use templates

Cons

Template customization - should be easier to customize

Advice to Others

Would like an embedded option for personal website. I currently use html code for donate buttons, but would love to have embedded code so users can stay in one location.

Review Source: Capterra
 

George from Rugby Business Executives Association
Number of employees: 2-10 employees Employees number: 2-10 employees

March 2017

March 2017

User review of Member Planet

Ease-of-use

Functionality

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Value for Money

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Value
Support

I am still in the learning curve regarding the application itself but have to give glowing remarks for the support I have received throughout the setup. Each member of the Member Planet team has been responsive, proactive and sensitive to our timelines. MP and its team are a great value for the money and a far greater value than others I have worked with who charged a great deal more and were difficult to work with.

Pros

For the small to mid-sized association, Member Planet is very affordable, has great basic functionality, and the sales and support teams are stellar to work with.

Cons

It would be great of one could search on various answers in the customized fields new members must fill out when they register. My understanding is that this will become available in 2017.

Advice to Others

It is an affordable solution and the support team worked very hard to not only meet my deadlines, but ensure the product interfaced seamlessly with my website in a way that was painless to the customer.

Review Source: Capterra
 

Samantha from Sanford Alumni Association

February 2017

February 2017

Perfect combo of value and functionality!

Ease-of-use

Functionality

Product Quality

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Value for Money

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I utilize MemberPlanet for a small high school alumni association that is just getting started. We needed something that wouldn't break our small budget, but would also us the functionality to grow and expand. MemberPlanet has certainly met those expectations. We utilize the email campaigns frequently, the ability to create buttons for the membership page for our website is great, the donation campaigns allow us to accept credit cards and keep our look and messaging consistent, and the software allows us to easily organize members. I recommend it, especially for the price.

Review Source: Capterra
 

Elena from RigaFit

February 2017

February 2017

Love to use Memberplanet

Ease-of-use

Functionality

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Value for Money

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Very convenient and easy to use! I used it to organize my wedding and it helped me avoid so many troubles.

Review Source: Capterra
 

Alexa from NWPC
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2017

February 2017

Greg Beilstein is great!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Even though we have yet to get our MP database completely up and running, Customer representative has been an amazing person to work with! He has taken the time to think outside of the box and help us mold MP into what we need it to be! He has made this lengthy process as easy as possible for us and is always willing to schedule a call to answer questions or walk us through something we don't understand. Truly a gem in customer service! Thank you!

Pros

Ability to add multiple layers for banking, donations, states, national, etc. Plus, profiles for all members and forums.

Cons

We cannot remove maiden name and under gender we can only list male, female and other. Gender is man or woman, SEX is female or male! This is important!

Advice to Others

Get more people like him! He is great!

Review Source: Capterra
 

Donna from National Women's Political Caucus
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2017

February 2017

Just starting with Member Planet

Ease-of-use

Functionality

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Customer Support

Value for Money

Ease-of-use
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Support

We have been working with our rep from Member Planet who has been helping us get set up. I can't say enough about how wonderful he has been to work with. We want Member Planet to know that he does a great job and has made this process painless for us. Employees like our rep are reason enough to go with Member Planet!

Pros

Your customer service

Review Source: Capterra
 

Caprice from 2017 Greek Experience K-State University
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

February 2017

February 2017

Customer Service

Ease-of-use

Functionality

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After an hour of trying to figure out a reservation that I was getting frustrated with Rachael Beck went above and beyond to help me get it figured out and even sat on the phone with me while she made sure my new reservation went thru, she was so helpful and what a WONDERFUL asset you have with her being in customer service!

Review Source: Capterra
 

Savannah Dimick from Delta Gamma

February 2017

February 2017

Fundraiser Set Up

Ease-of-use

Functionality

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Customer Support

Value for Money

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I was struggling to set up a member planet page for my sorority fundraiser but I emailed Rachael and told her what I wanted to get out of member planet. She went ahead and set up my whole page for me, and then emailed me a tutorial of how to use it! Super helpful!

Review Source: Capterra
 

Michael from 110 class

February 2017

February 2017

Does not have a 'simple' interface option for members/users

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Memberplanet is intended to be a portal for individuals to manage their memberships into multiple organizations. That's a noble goal, but waaaay too complicated for a novice user or someone who just wants to join a single group and interact with the group leadership.

As far as I can tell a user has to be adept at navigating through a 3 level hierarchy (level1-member of memberplanet, level2-portal to all groups, level3-group member). There are some great capabilities at level1 that can't be brought into level3. Also, if you are a member of a single group it still forces you to traverse through level2, and that's not at all intuitive.

Customer support was great when I first signed up and the Admin interface is fine, full of features. I'd say the learning curve for the admin is very reasonable, even for a novice, but the learning curve for a member/user is way too hard and memberplanet lacks a 'simple' interface option.

Pros

Seems like a great piece of software for anyone administering a group membership.

Cons

This software is too complicated for a customer base whose mastery level of technology is 'can do email' and 'read-only internet browsing'.

Review Source: Capterra

  Response: MemberPlanet, memberplanet

Date: February 2017

February 2017

 

Hi Michael,

I¿m sorry you found memberplanet difficult to navigate. Our software has functionality for both admins AND members, so I can see how those lines can cross. We¿re looking to improve, so thanks for voicing your concerns.

We want to clarify a few things: There are no ¿hierarchies,¿ but members must create a login account for security purposes. You mentioned that as a member of one group, you must traverse through a portal to all groups. (Level 2.) That¿s not the case, though. He/she will only have access to that ONE group, even if they click on the group portal. We¿re working on making this more intuitive.

You mentioned that capabilities at level 1 can¿t be brought into level 3. If you¿re referring to admin capabilities, that¿s correct ¿ members can¿t access admin functionalities. However, you can assign as many admins as you like!

If there¿s anything else we can clarify, please email info@memberplanet.com, or call us at 888-298-8845.

Sincerely,
Patrick

 

Jill from University of oklahoma
Number of employees: 51-200 employees Employees number: 51-200 employees

February 2017

February 2017

Greek Preview Day

Ease-of-use

Functionality

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Value for Money

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Super easy to navigate, change and update as the event goes on. Easy to reimburse as well. THey were able to make accomodations on how we needed to do reimbursements so I appreciate all their help.

Review Source: Capterra
 

Joyce from South Bay Alumnae Club/Pi Beta Phi Fraternity

January 2017

January 2017

New to this product. Still learning. Rating of CUSTOMER SUPPORT is absolute! Still learning!

Ease-of-use

Functionality

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Value for Money

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Our club is new to this product this year. Our success in using it thus far has been through the excellent assistance and knowledgable guidance of rep. Rep is a vital part of our future success in using Member Planet! Thank you!!!

Review Source: Capterra
 

Lisa from Zeta Phi Beta Sorority, Incorporated - State of Maryland

January 2017

January 2017

Zeta Phi Beta Sorority, Incorporated - State of Maryland

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Zeta Phi Beta Sorority, Incorporated - State of Maryland was new to MemberPlanet. However, after working with Account Manager everything was easy to navigate. She gave a step by step tutorial on how to navigate and manage our Member Planet account!

Review Source: Capterra
 

Bruce from Delta Psi alumni Association of PKA

January 2017

January 2017

Association Website Development

Ease-of-use

Functionality

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Value for Money

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We really like the interaction of the platform and that we can run our new association from member planet as the hub for data, information, functionality, events, dues, collection, emails, broadcasting, and polling! We particularly like the support we have received in development!

Pros

The interaction of all information crossing over and maintained in a cross reference fashion,
It removes the hands-on nature of the collection, maintaining the database and many other critical features of running an efficient association.

Advice to Others

Work often and with focused questions and goals with your Member Planet assigned liaison support. There is a learning curve for the administrators but it is well explained and fast to comprehend!

Review Source: Capterra
 

Sharl from Delon's Creations and Friends
Number of employees: 1 employee Employees number: 1 employee

December 2016

December 2016

Great Assistance!

Ease-of-use

Functionality

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Value for Money

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Assistance was great! Customers appreciate all the help they can get and you all came through! Great job!

Pros

Lots of features on this site.

Cons

I only wish there was a customer service hotline available 24 hours a day.

Advice to Others

I wish it was as popular to regular people who don't own a business just like Eventbrite is popular among people who don't own a business.

Review Source: Capterra
 

Ihsaan from IHSAAN MARKETING

December 2016

December 2016

The User Interface requires a bit of a learning curve, but it's definitely worth it.

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I'm a Branding & Marketing Communications consultant and I regularly use MemberPlanet for one of my nonprofit client's email marketing and membership management. The aspects of MemberPlanet that I utilize most often in this role are email marketing campaign implementation/tracking, member management/segmentation, and event promotion. I initially found MemberPlanet to be a bit counter-intuitive in the sense that you definitely have to look at their support videos and pages to understand how to do things. It's a very feature rich software, so the layout is not always obvious. That being said, customer support is A+ quality and the training resources they make available to you are second to none. So as I said, there is a learning curve, if you can be patient with it, you'll find yourself with a feature rich membership management solution.

Review Source: Capterra
 

Ted from Arkansas Area SAE Alumni Association

December 2016

December 2016

Great Features

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Member Planet is a good solution for member management and communicating with members. The RSVP function is super. I am in the early stages of getting to know all of the features but so far, I am very impressed.

Review Source: Capterra
 
 
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