Neon CRM vs WildApricot
User Ratings & Reviews
Reviews are generated by real users. When reviewing a product, users are asked to assess the product’s overall quality, which includes assigning specific ratings for ease of use, value for money, customer support, and functionality.
Ease-of-Use
4.1 / 5
4.3 / 5
Value for Money
4.3 / 5
4.4 / 5
Customer Support
4.3 / 5
4.4 / 5
Functionality
4.2 / 5
4.2 / 5
Last Review Written
August 15, 2024
August 27, 2024
Pros/Cons
Pros
- It's a great product, you get access to so much support and a robust knowledge base filled with guides and training that will help a lot. It's intuitive and really friendly.
- I like Neon's user interface and the ease in which one can learn how to use it. It has great integrations, and I think the event feature is going to be really helpful.
- Easy to use, lots of functionality for a great price. I love that we will have enhanced opportunities for communications through streamlined newsletters and web experiences.
Cons
- NeonPay was a disaster, the reporting is horrendous, the fees don't add up, mysterious 'other' charges appear, if you have refunds, they are not properly accounted for.
- Read their 'comments' in their support center - eye opening. This is a dishonest company with poor support and a subpar product.
- The inability to email registrants for an event from the event registration page is unfortunate.
Pros
- Hoping they can keep this excellent service going for a very long time. Also, the support team and responsiveness has always been great.
- The simplicity yet robust nature of this software is awesome. The user-friendly setups and ease-of-use make it an effective tool to help manage various facets of the organization.
- Overall, my experience with Wild Apricot was positive. The platform provided a comprehensive and user-friendly solution for managing membership-based organizations.
Cons
- It has errored out a number of times and there was no intuitive alert to let us know we were missing out on authorized donations.
- The WORST Experience - After 4 years of subscription services.
- I'm struggling to find something negative to say.
Pricing
Pricing Range
$
$
$
$
$
$
$
$
$
$
Product Demo & Screenshots
Product Demo
Advisor Recommendations & User Awards
FrontRunners
The top products based on usability and customer satisfaction, as rated by user reviews. Check out our full methodology description for more detail.
FrontRunners
2024
FrontRunners
2023
Advisor Recommendations
Our industry-specific advisors recommend products based on specific business needs. Connect with us to get your personalized recommendations.
N/A
N/A
Additional Info
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support and Training
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos
