OpenWater vs Wild Apricot

RATING:

4.6

(46)

OpenWater has 46 reviews and a rating of 4.63 / 5 stars vs Wild Apricot which has 542 reviews and a rating of 4.45 / 5 stars. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

Overall Rating
4.6 (46)
4.5 (542)
Ease-of-Use
4 / 5
4.5 / 5
Value for Money
4.5 / 5
4.5 / 5
Customer Support
5 / 5
4.5 / 5
Functionality
4 / 5
4 / 5
Last Review Written
March 27, 2024
March 27, 2024
Pros/Cons
  • Pros

  • Not only is the system easy to use and to customize to your specific program, but the customer service is phenomenal.
  • The customer support was absolutely the best part of using OpenWater. Whenever I had a question, the rep was immediately on top of it.
  • Cons

  • It was tricky to learn the terminology and the platform itself. Also, the website seems to take a long time to load.
  • There are a lot of features, but they can be difficult to find, because they are hidden down different rabbit holes. It's not always intuitive to use.
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  • Pros

  • Also critical was event management and integration with membership, since the organization's main publicity and fundraising activity is a large bike ride. Web site integration was also attractive.
  • Easy of use, ability to customize the member database easily and the integrated content management system for a professional website.
  • Cons

  • The clunky interface was made worse on slow-speed days, whereas other programs were not affected at all.
  • It has errored out a number of times and there was no intuitive alert to let us know we were missing out on authorized donations.
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Pricing Range
$
$
$
$
$
$
$
$
$
$
Product Demo
N/A
Product Screenshot
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2023

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Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos