Salsa Engage software


Salsa Engage is cloud-based fundraising system for nonprofit organizations of all sizes which helps in donor management, digital marketing, online fundraising, online advocacy and peer to peer fundraising.

With Salsa Engage, users can organize their campaigns, track donor data and analyze the results of previous campaigns to improve. Additionally, users can automate processes such as feeding information directly into donor profiles.

Salsa Engage keeps a track of communication with donors which is accessible to team members, enables them to provides personalized and avoid repeat information. Users can create customized dashboards to track and measure key metrics with real-time visualization. Reports can be scheduled to deliver on a recurring basis.

Users can perform A/B testing on different design elements and check preview on a range of devices before sending.

Support is available via phone, email and through an online knowledge base.

Supported Operating System(s):
Mac OS , Web browser (OS agnostic) , Windows 10

75 Reviews of Salsa Engage

Showing 1 - 20 of 75

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  • Melissa from Naval War College Foundation

    Specialty: Philanthropic Foundations

    Number of employees: 11-50 employees

    July 2018

    New Features for Salsa Clients

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    The ease of programming registration forms, the flexibility of many design options, flawless integration with payment gateways

    Cons

    Still a few bugs that need to be worked out, but with an intelligent and responsive support team available, I know all my issues will be resolved.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Verified Reviewer

    Number of employees: 11-50 employees

    June 2018

    Great external communications platform!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Salsa engage is the external marketing and communications product that offers great drag and drop designs for email blasts and event pages alike.

    Cons

    The integration of events to its online CRM software is a bit messy and confusing. This could use some improvement, particularly for ticket sales.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Dawn from Wilderness Watch

    Specialty: Environmental

    Number of employees: 2-10 employees

    June 2018

    A good email and targeted letter solution

    Ease-of-use
    Functionality
    Quality
    Support
    Pros

    The ability to create form letters and send them via email was much needed for our organization. Customer service is very helpful.

    Cons

    Salsa seems a little slow in adopting the latest features and some of the design elements could be more customizable.

    This review was submitted organically. No incentive was offered
    Review Source
  • Shauna from Touchstone Center for Crafts

    June 2018

    Salsa Engage improved our event management and communication

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    The event software allowed our small arts organization the ability to have online ticketing for events, which saved tons of staff time because they no longer need to take phone reservations. We have a better count of open to the public events also, because we ask supporters to make a no charge reservation online. The system put our e-mail communications together with all of our online communications. It is easy to use and the built in templates are simple to modify.

    Cons

    The system works well for us and we regularly use all of the features. Our supporters like being able to access event registrations when it is convenient for them.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Derek from Arthritis National Research Foundation

    Specialty: Philanthropic Foundations

    Number of employees: 2-10 employees

    May 2018

    Great Value and Functionality

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    I would recommend this solution over the other available nonprofit management enterprise solutions on the market. You get the most functionality for the money and they're constantly expanding the software's ability and support.

    Pros

    Almost all the digital marketing tools you'll need in one platform. Social media and email marketing, custom donation forms, drip campaigns, peer to peer software, event registration and donor segmentation. These are just the pros of the marketing side. The CRM, formerly DonorPro, includes robust reporting and tracking for all your needs from donation tracking to notes to event management, volunteer management and membership management. Truly and all inclusive system that is getting better and better all the time.

    Cons

    There have been some growing pains that have been mostly worked out in the transition to convert DonorPro into the Salsa platform. Communication between the CRM and the marketing software is still not entirely fluid, but it gets the job done effectively after you fully understand the system from training. The social media scheduling tool needs a little work to get on the hootsuite or sendible level, but again it still functions well for an all-inclusive solution for no extra money.

    This review was submitted organically. No incentive was offered
    Review Source
  • Beth from NRCM

    Specialty: Environmental

    Number of employees: 11-50 employees

    May 2018

    User friendly effective tool

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    We have been using Salsa for more than 18 months and are happy with the product. There have been numerous updates and improvements in social media sharing and other pieces since we signed on with Salsa, and we are happy with those changes. Customer support has improved dramatically since we first signed on, and I feel like we hear back with solutions to our problems, though sometimes I wish they could update incorrect legislative district information more quickly so that folks could take action when an issue is "hot." We use Salsa for advocacy actions, events, P2P fundraising, and donations and I feel like it is a very comprehensive tool to take care of all of those pieces of our work. I would recommend Salsa to organizations looking for online tools to advance their work.

    Pros

    Easy to use for the staff person as well as for the end user
    Social share feature works well
    Customer service support is good
    Great insights and reports

    Cons

    Isn't easily compatible with our offline database
    Takes a while to update incorrect House and Senate district information when it's incorrect for constituents

    This review was submitted organically. No incentive was offered
    Review Source
  • Lindsey from Paw prints around town

    May 2018

    I have used this software for campaigns in the past.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    I like the friendly and welcoming look of the appeals I have received. The layout and ease of use are great.

    Cons

    I feel like it is not as advanced as other software products with similar features. I think they could modernize and be more user friendly.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Kalyn from Western Michigan University

    March 2018

    Great drag and drop system!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    We can combine all of our external communications including event pages, donation pages, and email marketing into one platform!

    Pros

    Love the easy marketing platform engage has built with the ability to craft visually dynamic emails and all of our event/fundraising pages!

    Cons

    The company does quite a few updates, which is great, however, sometimes these cause a bug in the system and it will interfere with functionality temporarily.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Jacqueline from Lifestyle Medicine Foundation

    Specialty: Healthcare & Hospitals

    Number of employees: 2-10 employees

    February 2018

    Does what we need but have come across many, many issues

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    We still use this software because we're already signed on and it does what we need. However, I have been very frustrated with it for some time.

    Pros

    Helps us do all of our engagement in one platform whereas we had multiple softwares before. Like the 'all in one' aspect of it. Good support team.

    Cons

    Many issues and lack of simple necessary functions. Email formatting issues, preview issues, viewer interface sorting issues, cumbersome editing, social media publishing is cumbersome. Overall, found many aggravating issues.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source

    Response: Dan, Salsa Labs

    February 2018

    Hi Jacqueline - We are concerned about your review because this is the opposite of what we're hearing from our other Engage users. We will have our Smart Start strategist Ilona reach out to you immediately to see if we can help you get more comfortable with the tools.

  • Jennifer from Humane Society of North Texas

    February 2018

    For a non profit on a budget, Salsa Engage fit our needs!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    The drag and drop functionality of designing a fundraising form or an email. Even people with limited technical experience can design an email with ease especially with their templates.

    Cons

    Limited amount of form field to ad to forms. This hinders the ability to capture additional information especially with tributes.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Erika from American Patriot Service Corp

    Specialty: Other

    Number of employees: 2-10 employees

    September 2017

    SalsaEngage is awesome.

    Ease-of-use
    Functionality
    Quality
    Support

    Really glad we switched! Perfect for our non-profit organization.

    Pros

    We have loved the functionality and ease of use of this software. We first tried a competitor and are grateful we made the switch. Once implemented it has been a great time saver.

    Cons

    There is always a learning curve, as this software has one as well, but the support staff is excellent and helps you through without nickle and diming you to death.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Steve from Lisa's Army

    Specialty: Healthcare & Hospitals

    Number of employees: 11-50 employees

    August 2017

    Chose Salsa after extensive trade study and so far am glad we did

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Tough to choose among the many products out there, but Salsa was one of just a few that stood out above the rest for our needs. On my first pass I didn't include them in my top 5 down select, mainly because I thought having separate CRM and Engage products would be problematic. However Software Advice recommended taking a look, and when we did they ended up edging the competition. I spoke to a reference customer who said that the two products work well together, and was especially impressed with the progress the Salsa team has made in improving the products over the last year.

    Pros

    Customer service and attentiveness have been great. Much more personal than some of the other big name products, where I felt like we were a number in their sales pipeline. Like the kick start process that Salsa has in place.

    Cons

    None yet. We've just started to use it. Separate CRM and Engage products are not ideal, but they pull it off well. Skill Labs learning videos are really good, though it can be annoying that they force you to go in a certain order for some modules.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Ken from Carolina Honduras Health Foundation

    Number of employees: 2-10 employees

    August 2017

    We converted from another CRM to Salsa in May 2017. We are very satisfied with the move.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Accurate data and ease of creating reports.

    Pros

    First let me say Customer Support is excellent. The team is always responsive in helping to solve problems.
    The software is easy to use and creating reports is very intuitive. We can easily produce mailing lists which was one of the main objectives in moving to Salsa.

    Cons

    Creating email newsletters in Engage is not the easiest. We find we cannot format the material as easy as some other email vendors. One cannot easily size a photo to match the side text. It seems as if the text and column spaces are fixed in size. If you are willing to accept less visually attractive end produce the system is fine. We are considering moving to another email vendor for sending Newsletters.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Kate from Catholic Charities WV

    August 2017

    The functionality is fun to play with, and the support has helped me make an impact with supporters.

    Ease-of-use
    Functionality
    Quality
    Support
    Pros

    I like how versatile the program is. There are several different things to do, or ways to do things, that have enhanced my own creativity and ability to reach out.

    Cons

    It takes a while to learn how to use, but that's not necessarily a bad thing. There's a lot to learn!

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Liz from Sacred Heart Clinic

    Number of employees: 2-10 employees

    August 2017

    I have been so impressed with SALSA and their customer service. Engage is so easy to use!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    It is easy to use after the training. I look being able to tract the results of the emails and social posts. I really like the donation links

    Cons

    It was hard to find the time to train but I am really glad I did. It makes things so much easier in the long run.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Jaq from Lifestyle Medicine Foundation

    July 2017

    Great to consolidate softwares but not entirely perfect

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Consolidated softwares for one easy place to grow our org.

    Pros

    Great functionality, love interface with CRM and once you get the hang of it, it is quite useful. Resources and training are amazing, beyond anything I've seen in professional software. Support responds fast.

    Cons

    Formatting can be cumbersome, no social button functionalities, a few small non-intuitive menu issues but not something I can't get over.

    Review Source: Capterra
  • Keith from National Council of Churches

    October 2016

    Comprehensive Tool that is not user friendly

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    We used Salsa for a number of years. We really appreciated the large number of tools under one roof. Also supporting an up and coming tech company located here in DC was an added bonus. However, a couple of recurring problems forced us to switch to Neon CRM and One Click Politics. First, the interface for creating emails and webpages is glitchy and inconsistent. Unless you know HTML, the user tools they provide are inconsistent in their quality. They do not do what you expect. One particularly troublesome piece was simply adding a url link to an image for folks to click on. Either the picture would be there with no link, or the link with no picture. About every 10th time you tried it would work as it was supposed to. But very frustrating when you are rushing to get an email out or setup up a time sensitive advocacy action. The second and bigger problem is Salsa has a bad reputation with spam houses. 50-75% of our listserv messages would get caught in folks spam filters because of its low reputation. I don't even want to imagine how many of our fundraising emails went into spam folder. There are many powerful things within Salsa, but it lacks consistency and reliability to make the broad range of tools available worth the aggravation of too many glitches in quality.

    Pros

    Large number of tools, powerful query and reporting capacity

    Cons

    Glitchy, poor spam reputation

    Review Source: Capterra
  • Lisa from NORD

    Number of employees: 11-50 employees

    July 2016

    Limited in creating a Donate page

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Limited in creating a Donate page that looks and works well... It's pricey and the help is on a 24 hr delay.

    Pros

    It's able to take donations

    Cons

    -poor interface & not good to design a donate page;
    -the help desk is a joke [takes forever to get anything done];
    - too expensive for non-profit

    Review Source: Capterra
  • Betsey from Institute for Justice & Democracy in Haiti

    Specialty: Other

    August 2015

    So far okay

    Ease-of-use
    Functionality
    Quality
    Support
    Pros

    It has better graphic interface for email newsletters than our previous service.

    Cons

    Some of the graphics are too cute/cartoonish--sort of insultingly so.

    And I think their must be an easier way to pull up someone from the database than searching, but it isn't immediately obvious and I haven't dug into it.

  • Angelika from Latin America Working Group Education Fund

    Specialty: Other

    August 2015

    A good resource for small organizations with a wide reach

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Pros

    Salsa helps me quickly draft and share email alerts and actions with our grassroots network.

    Cons

    The formatting of text and images in the emails and actions is a little wonky. I can't directly copy and paste from a document with existing formatting so it takes more time to reformat in Salsa.

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