Classy Software


 

Classy is a cloud-based fundraising and donor management solution designed for small and midsize non-profit organizations. Key features include event ticketing and registration, peer-to-peer campaigns, reporting and social media integration. Android and iOS apps available.

Classy features fundraising event management, which enables users to manage ticketing, registration and collections during an event. The product also features website donations, which allows users to integrate fundraising pages with the website via integration tools and APIs.

Classy also features crowdfunding campaign management, which allows users to design mobile responsive campaigns for devices of all types. It also enables users to accept recurring donations via credit cards. The solution is compliant with Level 1 PCI and SSL security standards.

Classy integrates with different business systems, such as Salesforce, MailChimp and DonateDouble. The vendor partners with WePay, Braintree and Authorize.net for payment processing. Classy offers online support to the customers during the business hours.

 

 

Classy - Mobile App
 
  • Classy - Mobile App
    Mobile App
  • Classy - Transactions Log
    Transactions Log
  • Classy - Multiple Devices
    Multiple Devices
  • Classy - Donation Management
    Donation Management
  • Classy - Classy Passport
    Classy Passport
Supported Operating System(s):
Mac OS, Web browser (OS agnostic), Windows 8

25 Reviews of Classy

 

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Software Advice Reviews (7)
More Reviews (18)

Showing 1-7 of 7

Hannah from David's Harp Foundation
Specialty: Philanthropic Foundations
Number of employees: 11-50 employees Employees number: 11-50 employees

June 2018

June 2018

Is it the best bang for your buck?

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Classy meets our needs, but as an organization we are shopping around. Overall I would say it is mediocre. It’s not terrible but also not the best out there!

Pros

Classy covers most of the bases in donor engagement/ management platform. It is well known and integrates with most other platforms. Most donors are familiar and the customer interface is pretty simple!

Cons

No app. This was a huge disappointment for our organization. Also, customer service is slow and not always helpful. Classy is an investment and for small nonprofits might be too much and for large scale organization might not offer enough.

Review Source
 
 

Michelle from Watts of Love
Specialty: Philanthropic Foundations
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2017

December 2017

Mixed feelings

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

- allows several tiers of fundraising with no additional cost (campaign-->teams-->individual fundraisers)
- includes events, which is a simple platform (and it should be simple! just tickets!)
- upfront cost is more, but fee for % of donation is less than competitors
- customer service has been mostly polite and friendly; it's also nice to occasionally talk to the same person when a problem presents itself multiple times in a day, so I don't have to get someone new up to speed.
- chat for customer service is convenient, as I can keep working on other things as I wait for answers.

Cons

- We constantly have fundraisers confused on how to set up their page. This has been a huge pain point.
- In fairness, this is true with any platform: the fee for % of donation on TOP of the Paypal fee is painful. This is something that didn't occur to us when we started. Plus a monthly fee from Paypal to take the Classy donations.
- Customer service hasn't been particularly quick to pick up on problems, and we haven't been completely satisfied with some answers. We've been told on two different occasions that there's a "glitch" and to ignore something, instead of presenting a solution, or tell us the only solution is to refund a donation and ask the donor to re-donate.

Review Source
 
 

Sarah from The Sonder Project
Specialty: Philanthropic Foundations
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2017

December 2017

Pretty, but lacking

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

I love how easy it is to set up new fundraisers and for others outside the org to create new P2P campaigns to share with friends. I also love how easily and efficiently it integrates with MailChimp. Last, their support is pretty decent.

Cons

It's incredibly pricey for all that it does. If you are looking for a CRM, keep looking. Classy does not offer good data management or reporting.

Review Source
 
 

Heidi from finding hope, knowledge, & support
Specialty: Human Services
Number of employees: 11-50 employees Employees number: 11-50 employees

September 2017

September 2017

Easy to use even with limited computer software knowledge

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

In the non-profit business, we rely heavily on volunteers. More often than not these kind folks have limited computer experience yet all find the simplicity makes them feel comfortable.

Review Source
 
 

Jonathan from Innuma Ministries, Inc.
Specialty: Faith-Based Ministries
Number of employees: 1 employee Employees number: 1 employee

August 2017

August 2017

Not very transparent about pricing.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Intuitive designs for those who want something simple and quick to setup to start taking online donations.

Cons

Doesn't integrate well with your own website as far as design goes. For custom designers, they will find the frustrating. Pricing must be requested, isn't made public.

Review Source
 
 

Kenton from Because International
Specialty: Philanthropic Foundations
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2017

April 2017

Classy is #1 for Nonprofit Payment/Fundraising Online

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Classy is super easy to use. Integrates great into a website. Integrates great into Salesforce. Great information/customer service from their team, too. Value add!

Cons

Classy is not the most fashionable payment processor. It is getting better though. It takes people out of the website to do its payment or fundraising stuff.

 
 

Stephanie from SDBIF
Specialty: Philanthropic Foundations

February 2015

February 2015

Great base, but far from perfect functionalities

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

Easy to use to set up events and track information.

Likes Least

The functionality between registration and fundraising.

Recommendations

Really be aware as to why you are using this. Just registration for events? Team building for events? Team fundraising for events? Individual fundraising for events?

 
 
 
Showing 1-18 of 18

McKenzie from Big Sky Youth Empowerment
Number of employees: 11-50 employees Employees number: 11-50 employees

June 2018

June 2018

Classy is a great platform.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Salesforce integration is key. Its awesome because it works. A lot of platforms claim integration but don't actually deliver. Classy does. Classy also integrates into our Squarespace website seamlessly.

Cons

Not really anything except that we have not found a way to gain a lot of impact from crowdfunding. It just seems like a novel idea that never delivers. It functions perfectly, it just doesn't drive donations.

Review Source: Capterra
 

Kaitlyn from Dynamic Solution Associates
Number of employees: 2-10 employees Employees number: 2-10 employees

March 2018

March 2018

Several of our clients use Classy as their primary online fundraising software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

It allows individuals to easily set up fundraisers on our behalf.

Pros

You can make visually appealing campaigns with relative ease. You don't have to be a designer to put these campaigns together and if you have time to dedicate to figuring out the most visually appealing format you can end up with a really solid, professional-looking fundraising campaign. The software can also be customized to send out receipts to online donors.

Cons

The thing I like least about Classy is the extra percentage they take from all incoming donations. They charge an additional fee on top of your payment processor (Stripe, Paypal, etc.) which can really eat into your funds raised if all of your online donations are being funneled through a Classy fundraising page. For this reason, I would recommend it only for crowdfunding or "friendraising" events because it is easy for others to sign up and fundraise on your organization's behalf.

Review Source: Capterra
 


February 2018

February 2018

Only one campaign so far.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We raised a good amount for our first Giving Tuesday campaign. Thank you!

Pros

Ability to run a fundraiser online. Ability to promote on social media and other marketing materials.

Cons

Slightly confusing for registrants. Are they a Team Leader or a follower? Administrative set up - wish it were more intuitive.

Review Source: Capterra
 


January 2018

January 2018

Online Fundraising Made Beautiful and Easy

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

At my job, we administer a variety of charitable funds, many of which participate in different types of fundraising activities. Using Classy, we are able to tailor-make fundraising sites utilizing easy-to-use templates that address each of our donor's wants and needs. I often tell donors that their Classy page can serve as a stand-alone website for their efforts, which is wonderful for our grassroots groups who may not have money in their budget for a web designer or to buy a domain name. The customization allows us to add photos, change colors, and many other features, which result in some really gorgeous looking sites.

Classy makes it easy to access donation information, which can be easily viewed when you log into the system as an admin and exported to an CSV file. They have an event-specific template which can be used to sell tickets or registrations to an event. Since you can export all the purchaser info, it allows you to go green with your ticketing -- there's no need for purchasers to print out the email confirmation they receive when you have easy access to all buyer info.

In addition to the license fee, Classy does take a 1% fee on each online donation received. There is an option for the organization to pay the fee or for the donor to pay the fee. We ask our donors to pay the fee, and there has never been a complaint as fees are much higher on other comparable sites (EventBrite for ticketing, GoFundMe for crowd-funding, etc.).

Cons

Overall I love Classy, but there are a few areas it can improve. The user dashboard is not the easiest to navigate through. It lists the names of donors and the amounts, but not what campaign they donated to. So you have to go to through your campaigns to find the donation. For an organization like ours which administers many Classy pages at once, this can be needlessly time-consuming. I love the custom options that each template has, but sometimes there are glitches. For instance, I was unable to upload a background image to a recent campaign page. But a quick email to customer service fixed the issue in a very short amount of time. Classy is constantly upgrading and adjusting features though, so I imagine they will work out some of these kinks in the future.

Review Source: Capterra
 


January 2018

January 2018

Beautiful product

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

It's incredibly easy and intuitive to use. Makes it easy to get anyone up and running on it quickly and actually producing things. On top of that, it's really robust in terms of customization and making something look sharp and professsional. In peer to peer fundraising its email automation takes out a ton of work.

Cons

It is not meant to be used as a "robust" donor database and as such integrates with salesforce which may be too big an operation for some and unless you are tech savvy or are good at importing data into your database it will create data silos.

Review Source: Capterra
 


December 2017

December 2017

Classy is the perfect product for all nonprofits

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I love how simple it is to build beautiful donation pages and crowdfunding campaigns. The BEST thing is the sync with Salesforce

Cons

The pricing can be expensive for a smaller nonprofit. They are working on enhancements, but it would be great to have more say so in decisions.

Review Source: Capterra
 

Benjamin from Youth Villages
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

December 2017

December 2017

My organization has used Classy for years, and I have been using it over the last six months.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Visually appealing campaign pages that give our supporters a unique experience with each race, donation campaign, etc.

Pros

Classy gives us unique campaigns, so donors can support specific programs they are passionate about.

Cons

We have had a few problems with Google Analytics goals registering accurately when interacting with Classy.

Review Source: Capterra
 

Ariel from World Orphans
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2017

December 2017

Don't even use this software, keep getting harassed by sales team

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

It wasn't what we wanted, which is fine. But my biggest problem with Classy is the harrassment from the sales team.

Pros

It was fine, but not what we wanted. We used the free trial and then cancelled because it wasn't really what we were looking for.

Cons

The sales team will NOT leave us alone. They are rude when they call and very pushy even though we have told me many times that we are not interested. Will not be recommending Classy to anyone.

Review Source: Capterra
 


November 2017

November 2017

Overpriced cold contact sales driven product

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Many customizable features and the ability to do serious peer to peer fundraising. The admin panel is also well structured.

Cons

Super high fixed fees. Do not attenpt this if you have less than coming in through social media-driven campaign donations. It's not worth it if you just need a pretty donation button.

Review Source: GetApp
 

Pete from The Rabbit Room
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2017

October 2017

Inaccurate reporting. Possible Legal issues.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Donations

Pros

Easy to set up and use. Looks nice. Lots of options. The support team is initially responsive and friendly.

Cons

The reports the Classy system generates are not accurate. It's impossible to track donations with any confidence. The amounts are reported wrong. Recurring donations often do not recur. Failed transactions do not recapture once info is updated (meaning you lose a monthly donation). Tons of issues. I've audited our donations each month this year and reported to Classy with the discrepancies and each time they have been nice and helpful but have produced no fixes. Their support team is as confused by the problems as I am. We are currently consulting our legal team over these problems as we are concerned about tax ramifications in lieu of Classy's inability to accurately report donations. Scary stuff. Avoid Classy.

Review Source: Capterra
 

Mick from Youth Villages
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

October 2017

October 2017

Classy puts the fun in fundraising

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Classy makes it easy to create reliable and professional looking online fundraising pages.

Pros

Beyond the ease of use and wide array of features, Classy's customer service is outstanding. They always go above and beyond to provide value to the non-profit community. Their toolkits, whitepapers and blog posts are available free to all, and the customer and technical support is always available and helpful. All around great service.

Cons

The trade-off for simplicity, ease of use and reliability is a more limited array of options and features. The complexity of our events frequently stretches the capabilities of the software's standard features. That said, Classy support can sometimes offer a custom work-around.

Review Source: Capterra
 

Paige from Hand in Paw

October 2017

October 2017

LOVE CLASSY!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Increased donations, interactions, event registrations

Pros

user friendly
emphasis on branding
great support
has increased our event registrations
has increased donations

Cons

The design guidelines (pixel dimensions and how the images change sizes per viewing screen (phone vs. computer)) could be more clear from a back end point of view

Review Source: Capterra
 

Stefanie from Cincinnati Association for the Blind and Visually Impaired
Number of employees: 201-500 employees Employees number: 201-500 employees

October 2017

October 2017

My experience with Classy has been wonderful! I would highly recommend this product.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

This software allows to easily and securely engage with donors via the online platform which is becoming more and more popular. We can create customized campaigns surrounding our next event or next publication and they always look good and are accessible.

Pros

I love the engagement we as an agency can have with the donors or event go-ers. Classy's platform is wonderful and interactive. Additional, their customer support is out of this world amazing. Not once has a question gone unanswered from me to them. I truly appreciate how they are changing the game for fundraising and staying with the times.

Cons

I wish this product had a Raiser's Edge feature as that is the program we use. Regardless, Classy still has very user friendly reports that allows me to input the information into RE without much hassle.

Review Source: Capterra
 

Alana from Mission:Hope

August 2017

August 2017

We use Classy for peer to peer fundraising and managing short term trips.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Classy is incredibly easy to use from a creative standpoint. The design options are clean and simple and the registration pages match up with our current website as well.

Cons

Everything runs pretty smoothly, but you really have to spend time with the program before you master it.

Review Source: Capterra
 

Ray from Operation Supply Drop

October 2015

October 2015

Amazing Platform and Even Better Support

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

We have been using Classy for a couple of years and they have an amazing platform with even better customer service. I have never sent a support ticket in without getting exactly the help I need to be successful. Being in a non-profit it is important to be successful and Classy understands this.

I personally want to thank the business and their staff for their continued support of our organization and everything we stand for.

Review Source: Capterra
 

Glenn from Operation Supply Drop

October 2015

October 2015

A+ Customer Service + Great Product Development = Win

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

From the moment we spoke with Classy, which was months before ever taking a cent, we've been impressed. Their customer service actually cares - and knows what they're talking about. They care not about the blind throughput of donations, but able actually helping build successful campaigns to grow an organization. Further they like to share and discuss successes and failures in order to better develop the Classy platform to ours and other client's benefit.

On the development side, as a customer, we're a bit challenging as one of our sources of donations is non-traditional. They've worked with us to tweak features to the benefit of our support base and continue to improve.

I've yet to find another company with as dedicated a team as they have at Classy. While we've had to make numerous changes to tech partners and vendors during our growth, this is a change that we can say had no downside.

Review Source: Capterra
 

Will from Kindred Image

October 2015

October 2015

Classy instrumental in our success!

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

Two years ago, we started a nonprofit with few resources and a big vision. Classy, through their software, customer service, and fundraising and marketing resources, helped our organization overcome its limitations and exceed expectations.

Whether you're an established nonprofit looking to supplement your existing online fundraising or a brand new organization just looking to get started, Classy is an essential part of bringing your work to the next level.

Review Source: Capterra
 

Chase from Vs. Cancer Foundation

October 2015

October 2015

From $0 to $2MM in 3 years w/ Classy - because they are LEGIT

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

Pros:
- Start fundraising with a clean platform without needing to code ASAP. Like, yesterday. We started with a one man staff with limited fundraising experience, and built our organization around Classy's capabilities which turned successful.

- From a peer-to-peer platform, we've researched and haven't found a better option for the price available

- Classy is constantly trying to make itself better, which we appreciate. AKA- we don't spend $$$$$ for website updates. They do. That's cool for our bottom line while we reap benefits.

- INTEGRATION WITH SALESFORCE >>>> THANK YOU

- If you have a problem, they get back to you instantly. (Shout out Jo Moya for leading the best customer service team possible).


Cons:
- Ticketed events are a little tougher to pull off and structure how we desired than straight fundraising, but that's probably more our user error than anything, as we are clueless in that department

Review Source: Capterra