Classy software


29 reviews(4.0/5)
29 reviews(4.0/5)

Classy is a cloud-based fundraising and donor management solution designed for small and midsize non-profit organizations. Key features include event ticketing and registration, peer-to-peer campaigns, reporting and social media integration. Android and iOS apps available.

Classy features fundraising event management, which enables users to manage ticketing, registration and collections during an event. The product also features website donations, which allows users to integrate fundraising pages with the website via integration tools and APIs.

Classy also features crowdfunding campaign management, which allows users to design mobile responsive campaigns for devices of all types. It also enables users to accept recurring donations via credit cards. The solution is compliant with Level 1 PCI and SSL security standards.

Classy integrates with different business systems, such as Salesforce, MailChimp and DonateDouble. The vendor partners with WePay, Braintree and Authorize.net for payment processing. Classy offers online support to the customers during the business hours.

 

Supported Operating System(s):
Mac OS , Web browser (OS agnostic) , Windows 8

29 Reviews of Classy

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  • Erla from Watts of Love

    Specialty: Philanthropic Foundations

    Number of employees: 11-50 employees

    August 2018

    Love Classy!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Classy has been the most convenient fundraising site I have used. We needed a platform that would allow individuals to fund-raise under a team and Classy allows this.

    Cons

    Any time I've run into a problem or issue their customer service is very helpful and responsive. Terms and conditions have changed frequently, however.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Kara from WPCNHF

    Specialty: Human Services

    Number of employees: 2-10 employees

    August 2018

    Great For Fundraising Events

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    It makes it very easy to build great looking web pages. I love how easy it is to setup and design beautiful pages for fundraising events in minutes. I also love the ability to customize and send e-mails to individuals after they purchase a ticket to an event.

    Cons

    I wish they had more options when it comes to their coupons options. For example, we are holding a bar crawl fundraiser and I would like to set it up so it someone bought 3 tickets they would get the 4th free. They don't allow an option for that. Instead, I will have to e-mail the person who purchased 3 tickets a coupon code that they will then have to go back and enter in to get a 4th ticket free.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Kristina from MCA

    July 2018

    Fully Featured Nonprofit Fundraising Software - with a price to match - but not a CRM

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    You can make really beautiful and functional things with Classy, there is lots of room to customize and design. The peer to peer fundraising pages as part of event registration is great (this is what we are using it for). There are lots of moving parts so it is good that they have such great customer service - people on the phone have been great, also chat and email options. The onboarding process was really hands on - which it should be as the price/year is very high and taken with the percentage is even higher. We are early in our relationship with them trying to see if this powerful tool will bring in enough extra donations to be worth the added cost. No doubt its a good product with good service.

    Cons

    It's pricey, almost 3k/year - we've just launched our fundraising campaign and it remains to be seen if we can increase donations enough to cover the cost - but the biggest downside is you can't move your donor database in - at all. So let's be clear that this is not a CRM in any real sense- you can't upload files of people or donations to it - it is a one by one manual thing. It seems like a great way to manage people who have given through classy but if you have donor files already, you'll need another database - which you'll also have to pay for so this seems like a lot to pay for not a total solution. If you were to be starting from scratch this might be a moot problem. For us - we are keeping our Donor Tools account and just using classy for events as a test - but two donor portals is not an ideal situation.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Shelley from Peggy Adams Animal Rescue League

    June 2018

    Great product so far

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Thus far, I've had a really positive experience with Classy. Their platform is easy to use and beautiful.

    Cons

    The fees added to the gift amount feel a little steep. It it a trade off for a great user experience? We will see.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • McKenzie from Big Sky Youth Empowerment

    Number of employees: 11-50 employees

    June 2018

    Classy is a great platform.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Salesforce integration is key. Its awesome because it works. A lot of platforms claim integration but don't actually deliver. Classy does. Classy also integrates into our Squarespace website seamlessly.

    Cons

    Not really anything except that we have not found a way to gain a lot of impact from crowdfunding. It just seems like a novel idea that never delivers. It functions perfectly, it just doesn't drive donations.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Hannah from David's Harp Foundation

    Specialty: Philanthropic Foundations

    Number of employees: 11-50 employees

    June 2018

    Is it the best bang for your buck?

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Classy meets our needs, but as an organization we are shopping around. Overall I would say it is mediocre. It’s not terrible but also not the best out there!

    Pros

    Classy covers most of the bases in donor engagement/ management platform. It is well known and integrates with most other platforms. Most donors are familiar and the customer interface is pretty simple!

    Cons

    No app. This was a huge disappointment for our organization. Also, customer service is slow and not always helpful. Classy is an investment and for small nonprofits might be too much and for large scale organization might not offer enough.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Kaitlyn from Dynamic Solution Associates

    Number of employees: 2-10 employees

    March 2018

    Several of our clients use Classy as their primary online fundraising software

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    It allows individuals to easily set up fundraisers on our behalf.

    Pros

    You can make visually appealing campaigns with relative ease. You don't have to be a designer to put these campaigns together and if you have time to dedicate to figuring out the most visually appealing format you can end up with a really solid, professional-looking fundraising campaign. The software can also be customized to send out receipts to online donors.

    Cons

    The thing I like least about Classy is the extra percentage they take from all incoming donations. They charge an additional fee on top of your payment processor (Stripe, Paypal, etc.) which can really eat into your funds raised if all of your online donations are being funneled through a Classy fundraising page. For this reason, I would recommend it only for crowdfunding or "friendraising" events because it is easy for others to sign up and fundraise on your organization's behalf.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Verified Reviewer

    Number of employees: 201-500 employees

    February 2018

    Only one campaign so far.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    We raised a good amount for our first Giving Tuesday campaign. Thank you!

    Pros

    Ability to run a fundraiser online. Ability to promote on social media and other marketing materials.

    Cons

    Slightly confusing for registrants. Are they a Team Leader or a follower? Administrative set up - wish it were more intuitive.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Verified Reviewer

    January 2018

    Online Fundraising Made Beautiful and Easy

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    At my job, we administer a variety of charitable funds, many of which participate in different types of fundraising activities. Using Classy, we are able to tailor-make fundraising sites utilizing easy-to-use templates that address each of our donor's wants and needs. I often tell donors that their Classy page can serve as a stand-alone website for their efforts, which is wonderful for our grassroots groups who may not have money in their budget for a web designer or to buy a domain name. The customization allows us to add photos, change colors, and many other features, which result in some really gorgeous looking sites.

    Classy makes it easy to access donation information, which can be easily viewed when you log into the system as an admin and exported to an CSV file. They have an event-specific template which can be used to sell tickets or registrations to an event. Since you can export all the purchaser info, it allows you to go green with your ticketing -- there's no need for purchasers to print out the email confirmation they receive when you have easy access to all buyer info.

    In addition to the license fee, Classy does take a 1% fee on each online donation received. There is an option for the organization to pay the fee or for the donor to pay the fee. We ask our donors to pay the fee, and there has never been a complaint as fees are much higher on other comparable sites (EventBrite for ticketing, GoFundMe for crowd-funding, etc.).

    Cons

    Overall I love Classy, but there are a few areas it can improve. The user dashboard is not the easiest to navigate through. It lists the names of donors and the amounts, but not what campaign they donated to. So you have to go to through your campaigns to find the donation. For an organization like ours which administers many Classy pages at once, this can be needlessly time-consuming. I love the custom options that each template has, but sometimes there are glitches. For instance, I was unable to upload a background image to a recent campaign page. But a quick email to customer service fixed the issue in a very short amount of time. Classy is constantly upgrading and adjusting features though, so I imagine they will work out some of these kinks in the future.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Verified Reviewer

    January 2018

    Beautiful product

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    It's incredibly easy and intuitive to use. Makes it easy to get anyone up and running on it quickly and actually producing things. On top of that, it's really robust in terms of customization and making something look sharp and professsional. In peer to peer fundraising its email automation takes out a ton of work.

    Cons

    It is not meant to be used as a "robust" donor database and as such integrates with salesforce which may be too big an operation for some and unless you are tech savvy or are good at importing data into your database it will create data silos.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Michelle from Watts of Love

    Specialty: Philanthropic Foundations

    Number of employees: 2-10 employees

    December 2017

    Mixed feelings

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    - allows several tiers of fundraising with no additional cost (campaign-->teams-->individual fundraisers)
    - includes events, which is a simple platform (and it should be simple! just tickets!)
    - upfront cost is more, but fee for % of donation is less than competitors
    - customer service has been mostly polite and friendly; it's also nice to occasionally talk to the same person when a problem presents itself multiple times in a day, so I don't have to get someone new up to speed.
    - chat for customer service is convenient, as I can keep working on other things as I wait for answers.

    Cons

    - We constantly have fundraisers confused on how to set up their page. This has been a huge pain point.
    - In fairness, this is true with any platform: the fee for % of donation on TOP of the Paypal fee is painful. This is something that didn't occur to us when we started. Plus a monthly fee from Paypal to take the Classy donations.
    - Customer service hasn't been particularly quick to pick up on problems, and we haven't been completely satisfied with some answers. We've been told on two different occasions that there's a "glitch" and to ignore something, instead of presenting a solution, or tell us the only solution is to refund a donation and ask the donor to re-donate.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Verified Reviewer

    Number of employees: 11-50 employees

    December 2017

    Classy is the perfect product for all nonprofits

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    I love how simple it is to build beautiful donation pages and crowdfunding campaigns. The BEST thing is the sync with Salesforce

    Cons

    The pricing can be expensive for a smaller nonprofit. They are working on enhancements, but it would be great to have more say so in decisions.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Benjamin from Youth Villages

    Number of employees: 1,001-5,000 employees

    December 2017

    My organization has used Classy for years, and I have been using it over the last six months.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Visually appealing campaign pages that give our supporters a unique experience with each race, donation campaign, etc.

    Pros

    Classy gives us unique campaigns, so donors can support specific programs they are passionate about.

    Cons

    We have had a few problems with Google Analytics goals registering accurately when interacting with Classy.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Sarah from The Sonder Project

    Specialty: Philanthropic Foundations

    Number of employees: 2-10 employees

    December 2017

    Pretty, but lacking

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    I love how easy it is to set up new fundraisers and for others outside the org to create new P2P campaigns to share with friends. I also love how easily and efficiently it integrates with MailChimp. Last, their support is pretty decent.

    Cons

    It's incredibly pricey for all that it does. If you are looking for a CRM, keep looking. Classy does not offer good data management or reporting.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Ariel from World Orphans

    Number of employees: 11-50 employees

    December 2017

    Don't even use this software, keep getting harassed by sales team

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    It wasn't what we wanted, which is fine. But my biggest problem with Classy is the harrassment from the sales team.

    Pros

    It was fine, but not what we wanted. We used the free trial and then cancelled because it wasn't really what we were looking for.

    Cons

    The sales team will NOT leave us alone. They are rude when they call and very pushy even though we have told me many times that we are not interested. Will not be recommending Classy to anyone.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Verified Reviewer

    Number of employees: 51-200 employees

    November 2017

    Overpriced cold contact sales driven product

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Many customizable features and the ability to do serious peer to peer fundraising. The admin panel is also well structured.

    Cons

    Super high fixed fees. Do not attenpt this if you have less than coming in through social media-driven campaign donations. It's not worth it if you just need a pretty donation button.

    This review was submitted organically. No incentive was offered
    Review Source: GetApp
  • Pete from The Rabbit Room

    Number of employees: 2-10 employees

    October 2017

    Inaccurate reporting. Possible Legal issues.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Donations

    Pros

    Easy to set up and use. Looks nice. Lots of options. The support team is initially responsive and friendly.

    Cons

    The reports the Classy system generates are not accurate. It's impossible to track donations with any confidence. The amounts are reported wrong. Recurring donations often do not recur. Failed transactions do not recapture once info is updated (meaning you lose a monthly donation). Tons of issues. I've audited our donations each month this year and reported to Classy with the discrepancies and each time they have been nice and helpful but have produced no fixes. Their support team is as confused by the problems as I am. We are currently consulting our legal team over these problems as we are concerned about tax ramifications in lieu of Classy's inability to accurately report donations. Scary stuff. Avoid Classy.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Mick from Youth Villages

    Number of employees: 1,001-5,000 employees

    October 2017

    Classy puts the fun in fundraising

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Classy makes it easy to create reliable and professional looking online fundraising pages.

    Pros

    Beyond the ease of use and wide array of features, Classy's customer service is outstanding. They always go above and beyond to provide value to the non-profit community. Their toolkits, whitepapers and blog posts are available free to all, and the customer and technical support is always available and helpful. All around great service.

    Cons

    The trade-off for simplicity, ease of use and reliability is a more limited array of options and features. The complexity of our events frequently stretches the capabilities of the software's standard features. That said, Classy support can sometimes offer a custom work-around.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Paige from Hand in Paw

    October 2017

    LOVE CLASSY!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Increased donations, interactions, event registrations

    Pros

    user friendly
    emphasis on branding
    great support
    has increased our event registrations
    has increased donations

    Cons

    The design guidelines (pixel dimensions and how the images change sizes per viewing screen (phone vs. computer)) could be more clear from a back end point of view

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Stefanie from Cincinnati Association for the Blind and Visually Impaired

    Number of employees: 201-500 employees

    October 2017

    My experience with Classy has been wonderful! I would highly recommend this product.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    This software allows to easily and securely engage with donors via the online platform which is becoming more and more popular. We can create customized campaigns surrounding our next event or next publication and they always look good and are accessible.

    Pros

    I love the engagement we as an agency can have with the donors or event go-ers. Classy's platform is wonderful and interactive. Additional, their customer support is out of this world amazing. Not once has a question gone unanswered from me to them. I truly appreciate how they are changing the game for fundraising and staying with the times.

    Cons

    I wish this product had a Raiser's Edge feature as that is the program we use. Regardless, Classy still has very user friendly reports that allows me to input the information into RE without much hassle.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
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