About Classy

Classy is a B Corp Certified social enterprise that helps nonprofit organizations maximize their impact through a suite of world-class, online fundraising tools to accelerate social impact around the world. From crowdfunding to peer-to-peer fundraising, event registration and management, and one-time or recurring donations, nonprofits of all sizes trust Classy to manage all of their online fundraising under one roof. Since 2011, Classy has powered tens of millions of donations from over 190 countries and raised over $3 billion for social good.


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Supported Operating System(s):

Mac OS, Web browser (OS agnostic), Windows 8

89 Reviews of Classy

Average User Ratings

Overall

4.23 / 5 stars

Ease-of-use

4.5

Value for money

4.0

Customer support

4.0

Functionality

4.0

Ratings Snapshot

5 stars

(50)

50

4 stars

(24)

24

3 stars

(7)

7

2 stars

(4)

4

1 stars

(5)

5

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 89 results

April 2021

Katie from NC GreenPower

Verified Reviewer

Company Size: 2-10 employees

Industry: Non-Profit Organization Management

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

April 2021

I'd be lost without Classy for our peer-to-peer fundraising campaigns!

Overall, Classy has enabled us to do more with fewer staff members and has increased our donations. We also have seen an overwhelming amount of donors (74%!) cover a portion of fees, so we keep more of our contributions. Customer Service is easy via chat and A++ every time - everyone is so nice and extra helpful! I highly recommend Classy as a fundraising platform.

Pros

Classy was SO easy to launch, customize and implement for both our donation page and our fundraising campaigns. Their interface is simple and intuitive, and they are constantly innovating new features and functions. It was also easy for our schools to set up their own campaigns. We have saved a ton of hours using Classy for our platform. We no longer have to manually do tasks that are done automatically like: send donor recognition emails, fraud management, import donor data to our email platform, offer employer matching gifts, in honor of donation gifts...

Cons

The cost is a bit prohibitive, but we were able to budget it for it once we compared Classy to other platforms and calculated the time we would save on their platform. Two big issues I have is that I need to download two reports to get all the accounting data for campaigns, and donor-paid fees show up in the fundraising total, which is misleading and has long been a user complaint.

Reasons for Choosing Classy

I researched about 8 other similar platforms. Classy had more features and integration than other products. We were also already using Stripe, and we liked that they had a payment platform that we already used and trusted.

Reasons for Switching to Classy

Our platform was broken and outdated. Classy has dynamic, up-to-date technology and functionality that we needed.

July 2021

Cindy from RESOLVE: The National Infertility Association

Verified Reviewer

Company Size: 2-10 employees

Industry: Non-Profit Organization Management

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

3.0

July 2021

Easy to use

In addition to loving the platform, we love the organization! Customer support is awesome!

Pros

We love how easy it is to create a fundraising campaign. Our users find it easy to customize their personal fundraising pages and share with friends and family.

Cons

Occasionally we find that it is not as feature rich as we would like, but Classy support is always there to suggest a work around and we prefer an easy to use platform to one with all the complexities that make it hard to use.

Reasons for Switching to Classy

We switched from TeamRaiser because we were looking for an easier to use platform for our volunteer fundraiser and a simpler way for staff to set up fundraisers. We definitely accomplished these goals.

November 2018

Cyriac from Stand.earth

Company Size: 11-50 employees

Industry: Environmental Services

Time Used: Less than 2 years

Review Source


Ease-of-use

1.0

Value for money

1.0

Customer support

1.0

Functionality

1.0

November 2018

Run away if you can

Great if you are just starting with fundraising for your Org. Basic functionality bad customer service.

Pros

Accepts international donation and recurring donations. But these are standard function any platform should offer

Cons

Theme - only basic customization allowed . basically a single column form with all the fields. Assume that they clients can't add any code. Does not allow the best practice of using multistep forms Does not acceptBank ACH or paypal You cannot even add a paypal button in the form instead you have to stick in a custom section under the body making it look ugly Cannot integrate tracking and analytics tools like Google Tag manager, optimize or hotjar Account servicing is bad. Our account exec barely responds to messages

July 2021

David from Catholic Answers, Inc.

Company Size: 11-50 employees

Industry: Religious Institutions

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Customer support

5.0

Functionality

4.0

July 2021

Highly recommended!

Our experience has been very good with Classy—so good that we regularly suggest to other non-profits who are friends of ours to consider Classy if they are not already working with them.

Pros

We love the simplicity of page design, the self-service aspect is a big positive (see below), and the fact that we have dedicated customer service pros assigned to our account who provide monthly consultation is a bonus. Classy's integration with SalesForce (our CRM) and other third parties helps us to design and manage our own ecosystem of, for us, best-in-class platforms. Classy also provides, for a fee, an internal design team that can further customize donation web pages for unique situations.

Cons

The platform is still evolving and we find that the self-service aspect of the software (which in aggregate is a huge plus) doesn't allow for as much customization as we would like. Their customer care is very responsive, however, and always forwards our suggestions/concerns to the tech team.

February 2019

Cassandra from Xavier Mission Inc.

Company Size: 2-10 employees

Industry: Non-Profit Organization Management

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

4.0

Functionality

4.0

February 2019

Easy to use for donors and organizations, seamless integration, and a helpful support team!

The integration with Salesforce has been a big win for us. We've more than doubled our funding while cutting our manual data entry time in half.

Pros

We made the switch to Classy from another fundraising platform in October 2018. The year prior, from October to December, we raised about $80,000. This year we raised more than double that, and I know that a big reason for that is because of Classy. The site is much easier to use for donors but it also is more aesthetically pleasing. It invites people in and engages them. Creating a page that transitions seamlessly from our own website was very easy to do with Classy. Page setup is user-friendly and I like that you can see the changes that you are making in real time, instead of having to make a change, save it, then go preview it, then go back and change it again (which is what we had to do on our old platform). Classy customer service has been very helpful as well. They are responsive and knowledgeable, and finding answers to my questions, or solutions to my problems, has been simple and pleasant. We have integrated Classy with our Salesforce database, which is a huge plus for us. There were some kinks but their support team was very helpful. Though more expensive that our former platform, I feel that the investment was definitely worth it.

Cons

The price is significantly higher than the platform we used before, both in annual costs and in transaction fees. We also need volunteer registration functionality, which Classy doesn't provide, so we do still have to use our old platform for that piece.