Classy Software

Classy Software

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FrontRunners 2018

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About Classy

Classy is a B Corp Certified social enterprise that helps nonprofit organizations maximize their impact through a suite of world-class, online fundraising tools to accelerate social impact around the world. From crowdfunding to peer-to-peer fundraising, event registration and management, and one-time or recurring donations, nonprofits of all sizes trust Classy to manage all of their online fundraising under one roof. Since 2011, Classy has powered tens of millions of donations from over 190 countries and raised over $3 billion for social good....
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Website Donations: Collect one-time or recurring donations through a completely branded, mobile-responsive web page or direct appeal.

Classy User Reviews

OVERALL RATING

SECONDARY RATINGS

Ease-of-use

4.5

Value for money

4

Customer support

4

Functionality

4

Showing 1 - 5 of 111 reviews

Jen Mazgajewski

Company size: 11 - 50 employees

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

February 2022

Streamlined Fundraising Tool

User Profile

Claire

Verified reviewer

Company size: 11-50 employees

Industry: Non-Profit Organization Management

Time used: More than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

March 2019

The best fundraising platform for our needs

We have been using Classy for many years now, and have raised tens of thousands of dollars from our growing community of donors. Classy is incredibly easy to use, and has amazing support, even though we're on a completely different time zone to the support team! The peer to peer campaigns, which we use at least once a year, are super straightforward and look great even if you don't know what you're doing or could never dream of creating something from scratch. We also shopped around and truly found that Classy offers the most competitive rates for what we need. Thanks!

Pros

Easy to use, and really prompt customer service.

Cons

Nothing! We're really happy with our use of Classy. I'm sure there's more we could do to make the most of all the platform has to offer but right now we're meeting all our needs.

Joseph

Company size: 51-200 employees

Industry: Civic & Social Organization

Time used: Less than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered
4

Ease-of-use

out of 5
5

Value for money

out of 5
3

Customer support

out of 5
5

Functionality

out of 5

August 2022

Classy - an excellent solution for robust fundraising programs.

Pros

Classy is very easy to use, from the moment it is set up. Implementation was relatively straightforward, and had a dedicated Classy representative to walk us through the process. Upon set up, we were able to immediately reap the benefits of the platform, and the Support - from documentation, to regular training webinars, to the assigned Client Success Manager has been very useful.

Cons

There are certain design features/elements that I wish had more customization, especially within the crowdfunding and peer-to-peer campaigns and email acknowledgement templates.

Reasons for choosing Classy

We chose Classy because it seemed like the best fit for our organization, given our needs, existing and planned tech stack, and cost in comparison to some of the other frontrunner fundraising solution options.

Reasons for switching to Classy

We wanted to take advantage of some specific features for our primary fundraising solution, including Peer-to-Peer fundraising, multiple payment methods, and a donation self-service portal.

Heleen

Company size: 51-200 employees

Industry: Non-Profit Organization Management

Time used: Less than 6 months

Review Source

This review was submitted organically. No incentive was offered
2

Ease-of-use

out of 5
2

Value for money

out of 5
1

Customer support

out of 5
2

Functionality

out of 5

June 2022

They overpromise, and wildly underdeliver.

All, I'll say... there's a reason they wont let you trial the platform before signing up.

Pros

Peer to peer platform is slick and easy to set up.

Cons

They promised a whole lot during the sales process. And since you can't trial the platform, you need to take the lunge and pay the $4k subscription fee. We've been struggling for 7 days to install donation form on our website. The sales, product and support teams are very disconnected. Their integration with Mailchimp is very weak; as they only send name, surname and email data to MC. But, for some bizarre reason, no data about which campaign was donated to, or whether it was a standard, recurring or peer to peer donation. How do they expect you to build donor relationships without that data? We figured out that they integrate with Salesforce, and via Salesforce we now send data to MC. But, that cost us a week of engineering fees. All this for a $4k per year platform. For $4k per year, you have certain expectations. But, I waited 54mins on the customer support

Reasons for choosing Classy

Came highly recommended by a reputable NGO.

Reasons for switching to Classy

Classy offered more integrations and modals. But it's taken us weeks to try and implement these... we have not been successful.

Jen

Company size: 11-50 employees

Industry: Non-Profit Organization Management

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

January 2022

Streamlined Fundraising Tool

Their customer service is amazing!

Pros

It's very easy to use, implement, and train on. Donors are very happy with the ease of transactions

Cons

I wish they had a more robust donor database so it could be an all in one solution for us.

Reasons for switching to Classy

eTapestry's interface for donors was very dated and not user friendly

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