Volgistics Software

Volgistics Software

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About Volgistics

Volgistics is a cloud-based volunteer management software that assists organizations of all sizes with recruiting, tracking and coordinating volunteers. Its key features include a self service portal, membership management, volunteer profiles and reward calculations. The application comes with a module, which lets managers schedule volunteers for one-time tasks or recurring work and can send automated reminders via text or email on a daily or monthly basis. Supervisors can use the records database to classify volunteers based on age and skill sets to create and save a custom set of volunteers. System administrators can generate reports on the service history of volunteers and create a list of volunteers eligible for specific awards. Volunteers can use the self...
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Volgistics Volunteer profle

Volgistics User Reviews

OVERALL RATING

SECONDARY RATINGS

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4

Showing 1 - 5 of 80 reviews

User Profile

Avonte

Verified reviewer

Time used: More than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

January 2018

Simply the best!

Pros

I use Volgistics on a daily basis to manage our database of 300+ volunteers. It is the simplest yet most comprehensive volunteer management system that I have used...and I do have direct experience with other systems. Volunteer processing, report generation and database management are very straightforward. On the rare occasion that we need help, the support team is incredibly responsive. Our volunteers love it also. From online applications to self-scheduling, our volunteers have universally given very positive feedback. Volgistics is one of my most important productivity tools. It is great.

Cons

Although there isn't an app, the mobile site works for self-scheduling. To my knowledge, there isn't a mobile site for the "back end" which is what I use primarily. That would be helpful for times that I need to use the system while on the go.

Alhassan

Company size: 11-50 employees

Industry: Non-Profit Organization Management

Time used: Less than 6 months

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

July 2021

a comprehensive full circle solution for projects that depend on volunteer participation

We first used Volgistics when we were setting up a community outreach program and didn't have enough resources to engage field agents full time. Volgistics came highly recommended by an intern who was helping roll out the project and we gave it a try. The volunteer database we generated from the application process on that first project is what we have kept recycling for the past 4 years. Volgistics is absolutely awesome and reduces the workload of team leaders so much that our outreach programs always seem like a picnic.

Pros

The integrated data and information management processes are very intuitive and require very little manual control and guidance. Everything automatically moves where they might be required to successfully manage a task. Component features like the self service portal, volunteer kiosk and VicTouch work extremely well together to reduce the burden on project managers as much as possible. The trial event runs are also quite fun to simulate and does so much for team morale.

Cons

The long list of features can be a bit difficult to learn and incorporate into daily use. A lot more online resources and tutorial materials could be created to make the learning curve less tasking.

Reasons for choosing Volgistics

Our intern who suggested it was very persuasive...haha..... and we haven't had much regret since.

Charles

Company size: 2-10 employees

Industry: Recreational Facilities and Services

Time used: More than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

June 2022

Product Support

Very happy with the product and support.

Pros

In using the old PC based Volunteer Works and then Volgistics for 20+ years I have found that Volgistics support is outstanding. Fast response to questions and they listen to suggestions for improvements and features and respond when implemented.

Cons

I can't think of any issues that have not been resolved and currently we have not asked for any new functions.

Reasons for choosing Volgistics

It happen over 20 years ago - I can't remember what other products were reviewed.

Response from Volgistics

Thank you for the review Charles! It's great to know you've been using our software for so long!

Replied June 2022

Karen

Time used: Less than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered
1

Ease-of-use

out of 5
2

Value for money

out of 5
2

Customer support

out of 5
1

Functionality

out of 5

April 2018

This system is not user friendly, we genuinely gave this system a chance, it failed. Waist of time.

Pros

The price point worked well for our organization. It has capacity to store a large number of volunteers.

Cons

Navigation is not smooth with the examples of location of save buttons, navigating back and forth between pages, the search feature is very specific and awkward, inserting graphics within emails is cumbersome, there is no live chat in order to troubleshoot, customer has to email back and forth to customer service which takes a long time, system logs you out automatically without saving so if you have to walk away from the computer to take an extended call, you will lose your work. If you don't enable pop-up windows on your computer, the system will act like you are still logged in so you THINK you are completing a task when in fact you are not. When voicing disappointment with the service, I was passively reminded that there is no extra charge to ask questions, this is not something Volgistics should be hanging their hat on, a paying customer should be able to ask questions on how to use a system they're paying for. The 3 times I did use that feature, they were "unable to help" me. After losing a significant amount of work, customer service did not offer any compensation and were quick to let me know how to close out my account. The lack of user friendliness takes up a significant amount that for organizations that uses volunteers in order to operate most likely do not have.

Karen

Company size: 51-200 employees

Industry: Museums and Institutions

Time used: More than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

February 2022

Volgistics is My Connection to Volunteers and Staff

It has been wonderful. They are so responsive to questions and sharing upgrades. I am a part of a Volunteer Coordinators group in my county, and almost all of our organizations use Volgistics. Our county government even got it for their volunteer corps because of the positive experiences the rest of us have had. I wouldn't want to use any other volunteer software!!!!!

Pros

It is intuitive and user-friendly. I was able to navigate and explore when I started this job, and have found so many uses that have streamlined my job and provided other staff with helpful information/features that they can use as well. When I am asked for volunteer data for grants and other projects, I am able to quickly provide it, which I know is appreciated by our Garden team.

Cons

Switching volunteers from active to inactive in assignments has sometimes been problematic because it seems we lose the data for future reports. It may be that I'm going about it the wrong way; it's something I'm working on.

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