About Volgistics

Volgistics is a cloud-based volunteer management software that assists organizations of all sizes with recruiting, tracking and coordinating volunteers. Its key features include a self service portal, membership management, volunteer profiles and reward calculations.

The application comes with a module, which lets managers schedule volunteers for one-time tasks or recurring work and can send automated reminders via text or email on a daily or monthly basis. Supervisors can use the records database to classify volunteers based on age and skill sets to create and save a custom set of volunteers. System administrators can generate reports on the service history of volunteers and create a list of volunteers eligible for specific awards.

Volunteers can use...


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Supported Operating System(s):

Web browser (OS agnostic)

67 Reviews of Volgistics

Average User Ratings

Overall

4.51 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.0

Ratings Snapshot

5 stars

(46)

46

4 stars

(13)

13

3 stars

(5)

5

2 stars

(2)

2

1 stars

(1)

1

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 67 results

January 2018

Avonte from Grace Clinic

Verified Reviewer

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

January 2018

Simply the best!

Pros

I use Volgistics on a daily basis to manage our database of 300+ volunteers. It is the simplest yet most comprehensive volunteer management system that I have used...and I do have direct experience with other systems. Volunteer processing, report generation and database management are very straightforward. On the rare occasion that we need help, the support team is incredibly responsive. Our volunteers love it also. From online applications to self-scheduling, our volunteers have universally given very positive feedback. Volgistics is one of my most important productivity tools. It is great.

Cons

Although there isn't an app, the mobile site works for self-scheduling. To my knowledge, there isn't a mobile site for the "back end" which is what I use primarily. That would be helpful for times that I need to use the system while on the go.

May 2020

Kiki from Pelican Harbor Seabird Station

Company Size: 11-50 employees

Industry: Veterinary

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

May 2020

Great Customer Service and Ease for Volunteer Tracking

Volgistics is an efficient program that enables me to schedule, contact, and track volunteer services in an easy way. The Volgistics assistance/ help desk is beyond incredible. We are so thankful for the professionalism, and kindness they showed us during the COVID pandemic.

Pros

Volgistics enables Pelican Harbor Seabird Station to track the volunteer service hours in a fast, efficient, and easy way. We are able to run reports by the various parameter, service by volunteer, type of service, requirements filled by volunteers. Volgistics is also easy for the volunteers to input their service hours. I love that there are many videos and tutorials to help the user become more efficient. I have used this program at two nonprofits and though we got offered a free volunteer program we would not switch.

Cons

I wish the email had more features to add a colorful background "make it look pretty", embed pictures directly into the email.

Reasons for Choosing Volgistics

I had used Vologistics at my other job and knew how to use it- though there is so much to learn still.

Response from Volgistics

Replied June 2020

Thank you for the review! We're glad that Volgistics is such a good fit for you!

August 2020

Chris from HSHS St. Joseph Hospital Breese

Company Size: 201-500 employees

Industry: Hospital & Health Care

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

August 2020

New Volunteer Director/New Software User

The response time is immediate. Nothing negative to say. The tutorials are always there and easy to follow.

Pros

I cannot say enough good about this company. I first heard of them at a Volunteer training. The price is amazing and the support I got for set-up and currently learning the system is phenomenal. It is easy to use. I cannot say enough about this software.

Cons

Integration was easy. They helped me step by step. The most difficult was getting my volunteers to understand the ease of the program. They are older and some were not willing to try. I just dove in and working as a wonderful, time-saving tool!

Reasons for Choosing Volgistics

Highly recommended by other Hospital Volunteer Programs and during the initial phone meeting the gentlemen was amazing. He sold us immediately. The price certainly helped too!

April 2018

Karen from Aurora Commons

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

1.0

Value for money

2.0

Customer support

2.0

Functionality

1.0

April 2018

This system is not user friendly, we genuinely gave this system a chance, it failed. Waist of time.

Pros

The price point worked well for our organization. It has capacity to store a large number of volunteers.

Cons

Navigation is not smooth with the examples of location of save buttons, navigating back and forth between pages, the search feature is very specific and awkward, inserting graphics within emails is cumbersome, there is no live chat in order to troubleshoot, customer has to email back and forth to customer service which takes a long time, system logs you out automatically without saving so if you have to walk away from the computer to take an extended call, you will lose your work. If you don't enable pop-up windows on your computer, the system will act like you are still logged in so you THINK you are completing a task when in fact you are not. When voicing disappointment with the service, I was passively reminded that there is no extra charge to ask questions, this is not something Volgistics should be hanging their hat on, a paying customer should be able to ask questions on how to use a system they're paying for. The 3 times I did use that feature, they were "unable to help" me. After losing a significant amount of work, customer service did not offer any compensation and were quick to let me know how to close out my account. The lack of user friendliness takes up a significant amount that for organizations that uses volunteers in order to operate most likely do not have.

May 2020

Jerry from Deser Aids Project

Company Size: 201-500 employees

Industry: Hospital & Health Care

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Customer support

5.0

Functionality

5.0

May 2020

Flexibility, documentation and support

Prior to Volgistics, tracking volunteer hours, lists, etc. was via spreadsheets - many different spreadsheets that had not been updated. Keeping records of Volunteer hours was a month-long process. Requested reports were often inaccurate and incomplete. At this point in our implementation, all Volunteer Records have been entered into the system and Volunteer hours are entered manually into the system by this office. Monthly reports that took a month to generate now take minutes. The Director of the Volunteer Program and I are currently re-evaluating the choices made in configuring the software to increase usability and flexibility. I am impressed with how flexible the system is and how easily it is modified.

Pros

User Support is outstanding. My eMail questions have always been answered within an hour of submission and their responses are concise, clearly understood and respectful.

Cons

I have been working with our Volgistics program for 6 ½ to 7 months. The software has been in use for less than a year and is not yet opened up for end-user use. This is to explain that as I work with the software, I have some difficulty maneuvering through the Tutorials mainly because of my familiarity with semantics and titles or language used with Volgistics. As I become familiar with the 'language' of Volgistics, it's becoming clear and finding my way through the Help Topics is becoming easier AND extremely helpful.

Reasons for Choosing Volgistics

I was not on the selection team. I am a Volunteer with a background in system implementation for Healthcare systems. I worked in hospital IT supporting all aspects of hospital healthcare. This was a good fit for Volunteering in retirement.

Response from Volgistics

Replied June 2020

Thank you for the review! We're glad that Volgsitics has been able to speed up reporting, and that we can help you out as you learn the software!