My overall experience is very good. I appreciate the versatility in customizing data gathered and the reportability of the data. The Support Team is outstanding. They respond quickly to my support requests, often within minutes, (by email, we do not have the phone support level) and they always make sure I understand how to accomplish what I need to do. Even if what I ask for can't be done, they help me with workarounds and add my request to the future development list. I appreciate the video tutorials in Volgistics in addition to the wealth of written tutorials. It has been the number one recommended software by volunteer managers in the various roundtables I've attended over the years. It was already in place when I was hired and Volgistics is the only volunteer management software I have used so I cannot compare it to others. A staff person acquainted with our donor software who was also managing volunteers for her department thought Volgistics very intuitive and easy to use.

#1 Appreciate creating an online application within this software and that it automatically attaches to the applicant's profile when submitted. #2 Ease of customizable reporting, and automated reports sent directly to my inbox. #3 Self scheduling for volunteers, team leads are very grateful for this feature.

#1 Limited space in the application form. #2 We have one application that serves multiple sites, it would be great to send alerts to the appropriate staff person by the site chosen.

We launched Volgistics August 2014, after taking advantage of the free trial period to experiment with the system. We are very satisfied with the results. As we've become more familiar with the software, we use more of the features. Before we purchased Volgistics as our management tool, we didn't have an integrated system to handle all the county departments that use volunteers. That's all changed. Volgistics brought us into the 21st century. For the first time, we know who all the volunteers are, where they volunteer , what they do, when and for how long. The robust reporting features provide the data we need to manage the program and share the stories about the valuable contributions volunteers make in our community. In June 2015, I took advantage of another offer Volgistics made available and that was to start an administrators users group to share experiences and learn from one another. The group continues to meet monthly and everyone leaves the learning session energized with their newly obtained skills. We use VicNet, VicTouch, and the Docs features. We just launched the text messaging option and look forward to the opportunity that will bring to improve communication. And lastly, Volgistics has a great support team.

Ease of use, reporting, communication features and continuous upgrades, reasonable cost

I wish there were more features regarding coordinators. For example, as an administrator I'd like to view coordinator information much like we do volunteers using Set-up, Other options, Volunteer list especially dates entered, last VicNet access, last activity.

It's great for compiling volunteer data and keeping internal notes. Fairly easy to email groups of volunteers from inside the software.

It's got a clunky, outdated user interface that is unappealing to prospective volunteers. Limited list capacity without purchasing the ability to add more.

o It can handle just about any kind of business/organization requirments. o It can produce just about any kind of report you need, using either the (unmodified) stock reports or stock reports you can modify to your own requirements. o The online help topics (both written and videos) are EXCELLENT! o The email help (writing to a real person) is fast, knowledgeable, and helpful. o You can use as many or as few of the options as you want. The more you use, the better able you will be to generate information quickly by searches or reports.

I have to preface this by saying that this is NOT A FLAW in the app. It is advice for best implementing a powerful and incredibly useful tool. Volgistics can do so much, it is so powerful, that for individuals not familiar with databases or how to use (and tweak) them, or implement them, it might be difficult to know where to start or which of the many options to use. For a small organization that barely has the time or staff to do its regular work, this might be a show-stopper. Organizations MUST ALLOW TIME for someone to set the product up correctly. If they do, this product will make their work so much easier and effective. This is what happened in the organization I'm working with. I'm a volunteer now, but have extensive background in databases from my corporate days. The organization is so small that the person assigned to implement Volgistics simply didn't have the time to work on it because of her existing workload. I stepped in and became the Volgistics/VicNet guru. I was able to do the homework and then show her how to use it. That worked well and kept the implementation moving forward. Otherwise, it might not have happened. If you make the commitment to use Volgistics, make the commitment to have the time available to implement it.

Volgistics is an efficient program that enables me to schedule, contact, and track volunteer services in an easy way. The Volgistics assistance/ help desk is beyond incredible. We are so thankful for the professionalism, and kindness they showed us during the COVID pandemic.

Volgistics enables Pelican Harbor Seabird Station to track the volunteer service hours in a fast, efficient, and easy way. We are able to run reports by the various parameter, service by volunteer, type of service, requirements filled by volunteers. Volgistics is also easy for the volunteers to input their service hours. I love that there are many videos and tutorials to help the user become more efficient. I have used this program at two nonprofits and though we got offered a free volunteer program we would not switch.

I wish the email had more features to add a colorful background "make it look pretty", embed pictures directly into the email.