Great user experience, they are always improving the software. Unlike some competitors i really like how you can see customers engagement on the review invite sent.

On a rare occasion, customers have reported that they were unable to open links sent through podium. It is my belief that this was likely user error on their end as I have not experienced this issue.

When I asked to stop the service, they did not cooperate and stock to their 3 months required notification to stop the service.

So far my favorite thing about Podium is how accessible the Customer Support team is. They have answered all my questions so for.

The review integration with facebook and google is excellent. We are able to send review invitations via text and respond to them within the app.

My only complaint so far with the software is where the payment portal is concerned.

It has opened more opportunities for us to gain clientele.

They have been super responsive innovative and helpful. We have added over 3k+ reviews and respond to reviews in a matter of minutes.

The staff is great and very responsive. Really like the interface and ease of use of the system.

It's great that we can gain new leads through the software and that our customers receive an auto-reply, even when we are not in the office.

The cost is inexpensive and it really does help get reviews.

Very simple and intuitive the amount of useful links is nice to have.

Some customers complain about leaving a Google review because they don't remember their Google login.

And trying to cancel is almost impossible. There's no means on their website to cancel the service.

All you remember was the final service and it is horrible.

Incredibly User Friendly, Helps keep contact while being professional, Easy Up-to-date version of communicating with clients.

I would like the presentation email to the client to be more professional and legitimate looking. Some of my clients have mistaken it for spam.

The ease of sending and receiving information to and from our customer base has been a great tool for me.

I love the ability to customize templates so that we can reach out to and respond to customers in a personalized, however unified voice, no matter who in the office is responding.

They have amazing customer service and training sessions for businesses starting out, great customization and options for all types, and helpful with seeing the progress from the client's view.

Their team handled the whole integration for us and now it is fully automated and harvesting reviews at a record pace. Fantastic support and dedicated account rep.

I like most about it it is user friendly and the clients like it also to communicate with us instead of using the phone or leaving messages.

Numerous but the main attraction is that it keeps the writers writing and someone else doing the matching. Great product for the money.

Excellent chat software with review integration.

I like the ease of reaching and communicating with customers. It is very user friendly.

It helps keep reviews in one place and track. They also have the greatest customer service and are incredibly helpful.

Our guests seem happy with having this option. It's easy to use and makes responding to inquiries much quicker.

Customer rep was very helpful in explaining the Podium software.

Mostly worked well and had pretty good interface with website for chat as well.

The ability to send money requests to customers is very important. The constant communication from customers asking questions we are ready to answer also helps draw customers into the shop.

Overall I would recommend this app for companies who are struggling to get some good reviews about your company. This certainly will help.

It has been awesome that our young tech savvy employees are comfortable with this software but that it is easy enough for our older employees to use as well.

The Chapter was charged a fee every month regardless if WorldPay payments were processed. They also charged a fee for canceling before 2 years.

The 4-5 main dropdown options on the top left make navigating the portal very easy. I also find the resources that Worldpay posts on the homepage of the IQ Portal very helpful.

Not a terrible option but needs to catch up to the competition. If they can no longer compete on price they will be in trouble.

WorldPay was the recommended payment portal from the new website company so they helped set it up initially.

The layout for Worldpay's IQ Portal is very user friendly.

It has been good so far. We have not been using it all that long.

The website is old and outdated, pulling any reports can be a pain and it is not very user friendly.

The system has the ability to save information in a safe and compliant manner so that patients wouldn't have to continuously get out a credit card for us to run a payment.

I like how it remembers and stores information. It makes charging cards easier and more efficient overall.

You have 4-5 main navigation boxes on the top left, resources in the middle, and useful information/support information on the bottom - it's not cluttered at all, it just works.

It gets annoying when different people pay for one event or item with different cards. That part gets tricky, especially since there is different information to deal with.

Worldpay is easy to integrate with on demand software. It can process multiple currencies for a web store.

Terrible Service kept charging me after I cancelled.

I can generate reports I need quickly to find the information that is important to running my business.

Ease of integration and clear and concise documentation for set up has made this one of our go to recommendations for clients if they need a payment processor.

Worldpay does make our job easier which is a great tool to have and I would recommend this if someone was in the market for this software.

WorldPay does not contact merchants on chargebacks and offers little support on chargebacks that are pure fraud and customers looking to get something for nothing.

Cheap, stable, reliable... but you'd better have patience.

Worldpay is most helpful to collect info we need to balance our reports each day. It allows for daily reports that are super user friendly.

Often fails to connect the wireless card reader. Embarrassing when customer waiting to pay.

Terrible customer service and took money after I cancelled.

The reporting is easy to navigate. The thing I like the most about Worldpay is that, whenever you are feeling lost and confused, you can always click on the question mark on the top right.

This also opened up room for error and forgetting to manually enter a transaction.

People working there are friendly and some of them try to help you.

The statements that you get from Worldpay's payment processor provide sufficient detail to help review and analyze your transactions, their costs, trends, etc.

I disliked the customer support experience when trying to track down a large reserve account balance that was missing for several months.

We like the brand being well known and trusted for our costomers, the professional look of the system. And the my buissness hub facility.

US Dollar

Podium's lead conversion platform helps businesses attract more leads, convert them faster, and keep their customers coming back–all in a single, easy-to-use platform, powered by AI. 

Podium's plans are built to help your business grow with review management, phones, lead consolidation, website chat, payment processing, text marketing, and more in a single platform.  

World-class customer support is included in every plan with step-by-step onboarding, phone & chat support, and a dedicated customer success manager. 






LongDescription

Engagement Tracking

Surveys & Feedback

Electronic Payments

Personalization

Payment Processing

Recurring/Subscription Billing

Text Analysis

Customizable Reports

Activity Tracking

SEO Management

SMS Messaging

Debit/Credit Card Processing

Mobile Payments

Electronic Signature

Credit Card Processing

Review Generation

Invoice Management

Communication Management

Call Recording

Offline Form

Campaign Scheduling

Batch Communications

Template Management

Multi-Location

Customer Experience Management

Review Notification

Content Management

Mobile Access

Online Payments

Social Media Monitoring

Proactive Chat

Multi-Channel Data Collection

Survey/Poll Management

On-Demand Communications

Compliance Management

Data Security

Multi-Channel Communication

Complaint Monitoring

Credit Card Management

Social Media Integration

Real-Time Notifications

ACH Payment Processing

PCI Compliance

Email Management

Video Support

Visual Analytics

Review Monitoring

Activity Dashboard

Invoice Processing

Alerts/Notifications

Reporting & Statistics

Predictive Analytics

Chat/Messaging

Billing & Invoicing

Response Management

Real-time Consumer-facing Chat

Inbox Management

Dashboard

Ratings/Reviews

Reporting/Analytics

Social Sharing

Review Request

Monitoring

Campaign Analytics

Feedback Management

Negative Feedback Management

Customer History

Third-Party Integrations

Canned Responses

Live Chat

Campaign Management

Interaction Tracking

Performance Metrics

Automated Responses

Mass Texting

Commenting/Notes

Reminders

Customizable Templates

Customer Segmentation

Scheduled Messaging

Consent Management

2-Way Messaging

Contact Management

Marketing Automation

Message Personalization

Reputation Management

Complaint Management

AI/Machine Learning

Multiple Payment Options

In-Person Payments

Payment Fraud Prevention

Accounting Integration

Point of Sale (POS)

Partial Payments

Transfers/Routing

Transcripts/Chat History

File Sharing

Free 14-Day Trial.  Pricing starts at $249 per month for our Essentials plan, ideal for small businesses.

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

Chat

2-10

11-50

51-200

201-500

501-1000

1000+

Podium

In Person

Live Online

Webinars

Documentation

Videos

Pound Sterling

Worldpay is a cloud-based online payment processing solution designed for businesses of all sizes. The product enables users to collect both in-person as well as online payments via desktops, smartphones and tablets.


Worldpay features a virtual terminal interface, which allows users to collect payments from customers by sharing a secure URL. Customers can log in using their computers and smartphones and make online and card payments. Worldpay supports different payment methods, including credit cards, mobile wallets and payment gateways.


Worldpay also features e-commerce payment management, which allows users to link the payment URL with the online basket. This redirects the customers to a secure payment page, where they can make payments using the methods of their choice. Users can also integrate the solution with their business websites, which sends the captured payment information to Worldpay to authorize the transactions.


Worldpay offers 24/7 live support to all its customers. Users can also refer to the self-help guides on the support page.



Podium vs Worldpay

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Product Demo & Screenshots

Advisor Recommendations & User Awards

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