

RoboHead Software
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RoboHead User Reviews
OVERALL RATING
Showing 1 - 5 of 110 reviews
Anonymous
Company size: 10,000+ employees
Time used: Less than 2 years
Review Source: GetApp
February 2018
Marketing Made Easy
Pros
I have been using RoboHead for almost 2 years now and I can say without a doubt that this is one of the best marketing management tools out there. It really does provide a clean and intuitive place to manage multiple projects from start to finish and makes viewing each life cycle simple. The reporting feature is fairly robust; however, I am I am able to export data into a variety of places as I also work a lot with other reports in Excel and Access.
Cons
Although the reporting works well enough, there ought to be more flexibility with the data that is used for reporting as well as customizable templates. More often than not, I need to export data into Excel to create customized graphs for use in more finely tuned reports.
Richard M.
Verified reviewer
Company size: 10,000+ employees
Industry: Hospital & Health Care
Time used: Less than 2 years
Review Source: Capterra
November 2020
Projects are Made Easier with RoboHead
I started using RoboHead after I had experience with another PM software (Wrike) which was extremely user-friendly and easy to learn. RoboHead had a little bit more of a learning curve, which admittedly made me a little slow to embrace the software. Since then, I've really come around on RoboHead and found it to be quite useful. I think the software could be a little more streamlined and the UI could definitely use a face lift. I would look at Wrike for inspiration on the UI side, but think that RH is vastly superior on the actual planning/backend side of things.
Pros
I like the organization that it provides for my day to day operations and the ease of reviewing creative.
Cons
The lack of being able to build subtasks under tasks can make things difficult. I think the UI is a little underwhelming, and could be improved to make the product look/feel more advance. Also mobile functionality is a major weakness for a marketing managers who are on the road and not always in front of a computer. I feel severely handcuffed if I have to do anything in RH on mobile. This is probably an issue on my team's end, but sometimes individuals get buried with RH email notifications and can't easily discern priority ones.
Reasons for switching to RoboHead
I came to LVHN from another company that used Wrike.

Response from Aquent
Thanks for the honest and thorough review, Richard. Your critiques of our UI and mobile experience have been noted and shared with our Product team. Thank you for the input!
Replied November 2020
Rene
Company size: 1,001-5,000 employees
Industry: Real Estate
Time used: Less than 2 years
Review Source: Capterra
November 2020
Graphic Designer point of view
I like it despite the glitches I can still work and get the Job done.
Pros
In my end is easy to communicate with agents with their projects.
Cons
RoboHead has glitches that have not been fixed yet, since some of the latest versions. Glitches like missing links Sample: Like when I come from an email link then I click on "REVIEW" I have to click again on "REVIEW" to go to the actual review, also sometimes lags too much that I thought I went to another project and even though I click on the new project, it takes me back to the previews project I was working on. Also, Agents complain about not being able to log in. I don't know exactly why it's happening, maybe because they have poor reception or bad internet location.

Response from Aquent
Thanks for the review, Rene. We've shared your comment about Agent's issues logging in with our Support team and we'll look into potential reasons why. Cheers!
Replied November 2020
Nicole
Company size: 10,000+ employees
Industry: Marketing and Advertising
Time used: More than 2 years
Review Source: Capterra
November 2020
Software Review
RoboHead solves a lot of challenges that we would have if we didn't have a software like this. Our little team of 2 people process and traffic anywhere from 100 to 240 active projects within our RoboHead account at any given time. There is no way that our little team of 2 could keep all of that straight and get half the amount of work done that we do if we didn't have a software that could help us track and automate to help keep those projects moving.
Pros
I like that there are automation features within the software itself. It's very helpful to be able to set something up on the front end and rarely have to adjust once it gets going.
Cons
I with there was more automation. In a perfect world, I would love for a request to get submitted, you look it over, approve it, assign the team, choose all of the templates needed and the system does the rest for you and builds out Campaigns and individual projects. In addition, it adjusts the timelines based on the start date & due date that you indicate and auto adjusts the task durations based on this information and while using the data from the Resource Utilization Chart too.
Reasons for choosing RoboHead
After evaluating other software's, we all concluded and felt that RoboHead was the best option to meet our business needs and was very user friendly to help our users with this transition.
Reasons for switching to RoboHead
Our previous project had no automation and would require us to manually move projects between assigned team members and reviewers. If was outdated and was unnecessarily slowing our workload down.
Heather
Company size: 5,001-10,000 employees
Industry: Building Materials
Time used: More than 2 years
Review Source: Capterra
November 2020
Amazing customer service but missing some features
Overall our internal client partners feel that RH gets the job done. We have several older, blue-collar men on our sales and national teams so the user experience and not having an app is a trip up for them (they refuse to use it). Back end is mainly where our frustrations lie with reporting (we have a call set up with customer service to see if we can have a breakthrough there) and not being able to create multiple forms for different types of projects.
Pros
The review tool was a game-changer for our team. Real-time problem-solving has been a huge help for us as well. Anytime we have a question about anything regarding the software we can chat with someone almost always right away without having to go through a phone call or setting up a meeting with an account rep and a customer service person. We also really appreciate that tech support is included in our plan without an additional fee.
Cons
Reporting continues to be a constant struggle for us. I inherited this software which was chosen by a design manager with HEAVY influence from our web developer who has moved to a different role and isn't available to fix these up for us. We have to run multiple reports to get specific numbers (a lot of which has been negated by the monthly email we get from RH so that's a huge help). The user experience is still very clunky especially when compared side by side with competitors (Wrike, WeWork) and not having an iPad or Mobile app is a bit detriment.
Reasons for choosing RoboHead
We have considered switching to Wrike but with all the turnover on who our team reports to we haven't been able to make in-roads in a full software assessment and comparison.
Reasons for switching to RoboHead
We needed to be able to capture feedback in real-time and IT felt that issuing out a bunch of Adobe Acrobat accounts was cost-prohibitive.