RoboHead Software

Better organization of all our short-term and long-term projects and activities....and the ability to run all the data analytics that go along with it and are desired by management to better allocate everyone's time and resources.

Pros

Robohead allows our team to coordinate all of our projects and all of the tasks involved with each, while also providing us with the necessary analytics to help us determine where we can improve the workflow process as individuals and as an entire Marketing Team.

Cons

While the software is certainly quite intuitive for new users, there is still a bit of a learning curve to determine how best to use it. In some cases there are multiple places to add a related note or file, and that's not always clear unless you have the fortune of relying on other co-workers who can help you through the initial navigation. Probably not atypical for any new software, but something that has thrown me off a few times as I started finding my way through its features and benefits.

Pros

- Easy to use
- Clean, detailed reports
- Allowing of unlimited number of "clients"
- The support staff that is always available and willing to help!

Cons

- Not being able to link projects to multiple campaigns
- That we aren't able to set our reports up by user like we did in our previous reports

Pros

It organizes our work and we know exactly what needs done to complete projects. If someone isn't doing their job, the program (or the program administrator) prods them for me and I don't have to keep bugging people.

Pros

Easy to use and keeps all jobs neat and organized. I like that you can add notes after a job has been started and also drop files if needed.

Cons

Once a job is submitted and approved you can't make any changes without contacting an administrator.

In my role as administrator and marketing traffic manager, I have used Robohead in all its versions since 2011, while at two different companies. Robohead gives me the tools I need to do my job in overseeing all the department¿s projects, deadlines, resources, and tasks, from start to finish.
The basic construct of the project is very good. Functionality, we¿re able to categorize a job as a request or project, and to easily identify whether it¿s active or archived. All our projects are entered here, and all related files are attached to their projects. The library is a place where we store the most sought-after assets. I customize reports to suit the needs of our three weekly project meetings. Fortunately there is enough flexibility built into the filtering that we can always generate a meaningful report, or at least one that serves as a baseline, a starting point. To me, the key is defining your project fields such that you can sort, filter, and report out on the most important information you manager or associates would ever need.
One of the biggest selling points for us is the review process and its related functionality. It gave us the platform to reach out beyond our internal marketing group to other teams in the company or elsewhere, and to be able to capture everyone¿s input in one space. The notification process has gone a long way in making Robohead as functionally practical as it is. I think it might still be a little too complicated, but it¿s an effective communication and audit tool in the system.
No software is perfect, however we appreciate that the developers are continually working on Robohead. What would make the application incredible is dynamic scheduling of some typeWhen schedules get behind, it takes considerable task management on my part to ensure that due dates in everyone¿s My Work are updated and meaningful. Also, I¿d like to see one function return¿actual versus projected task due dates.

Pros

Flexibility - you allow the user (administrator) to easily manipulate the system to suit our needs.

Cons

No connection between task predecessors and tasks displayed in My Work. Users don't look at the bigger picture, so if a job is running behind there is no way for them to know that unless they go into the project itself. Most users rely on My Work, and that doesn't always sync up with reality. Requires manual intervention by someone to always be manipulating the tasks.

Advice to Others

The review markup itself is very touchy when you zoom in. It's almost impossible to use in that state, and that would be a nice feature to have. Also doesn't allow access to company google docs in reviews.

There are many positive things about the new Robohead (clear list of new campaigns,) though 6 months into using it and I still find it confusing to use review areas and not have a way to archive versions of documents that are outdated but should still be available.

Pros

Search-ability (which was difficult in prior version of RoboHead)

Cons

Strange inability to archive as I go in review areas.

I've been using Robohead for over 10 years now. During that time, we've looked at other PM platforms just to make sure we were keeping up with the times but no other option has ever compared to Robohead's ease of use, functionality, intuitive interface, and customer support team. The tool is really easy to use, even for new associates. Any program like this takes some getting used to but the learning curve on using Robohead is really short. On a daily basis we have over 200 projects in Robohead, so needless to say we need a tool like this to keep everything on-track. Robohead is the tool that keeps us organized and productive. We never have issues with the program itself and when ever questions arise, the customer support team at Robohead is super knowledgeable and very responsive. If you're looking for a PM tool for your Creative or Marketing team, Robohead is your best bet!

Pros

ease of use, reporting

Robohead has been wonderful thus far and I can't say enough good things about their customer service team!

The Robohead team is what made my experience excellent! Our training specialist went above and beyond to ensure that I was prepared to use the system to it's fullest potential. I appreciate this functional and easy-to-use system that will make my day to day tasks more efficient.

Pros

You can organize your projects in the way that suits you best.

We are very please with the functionality of Robohead. It's very easy to use and the support from the Robohead team is great.

Our team has used Robohead for over 5 years and we are expanding it to multiple teams. Its easy to implement and very flexible to set it up for the needs of your unique processes. Its the right blend of easy to train and use - yet has enough depth to manage a team and multiple projects at once. Reports give you visibility to your work and options to measure it. It's pricing plan is affordable. My biggest kudos go to my account manager - who is always responsive to my needs and the support team who respond immediately. I would recommend this software to anyone that needs to turn chaos into organization.

Pros

Ease of setup, ease of training and ability to customize to your unique needs

Cons

Would like a few more enhancements and communications about upcoming enhancements in the pipeline

Advice to Others

Perfect for a small to large team, really gets the job done with great visibility to all the team

While Robohead has a lot of great features, we run into quite a few issues with it and as admin for our department, I have to answer and/or explain a lot of these issues and deal with complaints. Not a great experience.

Pros

The ability to keep track of projects and also use for tasks and time management. I like that webcasts are offered.

Cons

Lots of errors, review process doesn't quite suit our needs.

In the best of times, project management requires tracking down absent deliverables, analyzing data to predict when things will be done, and communicating information to stakeholders so they don¿t make your life miserable with aggressive update requests.

RoboHead helps you multitask like a pro -- even if you aren't one. The Gantt chart view has had a relatively long run as a project management tool, but RoboHead makes utilizing it a breeze. To illustrate project completion dates, progress, and milestones, as well as dependencies, RoboHead's better equipped for managing at a zoomed-out, project level.

I could go on, but I'm an unpaid spokesperson (hint: send a Starbucks giftcard my way).

Pros

Ease of use, all-inclusive features

Cons

Almost too many features! Would like to see @mentions in reviews.

I recently had an issue assigning projects to a campaign from the Dashboard screen. I emailed support, they acknowledged the issue and had it fixed within a short time. I was very satisfied with the level of support and communication I received from the RH support team. Keep up the good work!

Robohead has been so clutch in terms of helping our team manage multiple rounds of reviews (and multiple reviewers) that other departments within the company are starting to inquire about this awesome platform!

We upgraded last year to the newest version of this software and the ease of training has been seamless and all of our staff likes this product very much!

Customer service is great! We use Robohead for around 50 projects in any given time frame and it helps up stay coordinated, on time, and up to date with our progress, communication, and scheduling!

Pros

Easy to use for communication. Easy to train new users on. Works well to send review areas, and communicate timelines. Strong reporting capabilities.

Cons

Would like to have better support for Power point presentations, out of office scheduling.

As a marcom manager, I work with various vendors to accomplish our project work. Before Robohead it was a constant email search to find the latest version attachment or refresh my memory on project status. Robohead is easy and flexible - you can develop a highly detailed campaign brief or simply open a project and associate tasks, receiving an email reminder at due date.

When you're juggling numerous projects and priorities, it's great to have a one-stop destination to refresh on project status and do easy on-line reviews of work in progress. My designers won't start work on a project without a Robohead entry!

I've used Basecamp - which is a great solution, but Robohead is so easy and accessible and a bargain for the price.

Pros

Ease, flexibility of use
Love the review mode - make revisions and the vendor is alerted
Can share reviews across the team without forwarding attachments
Eliminates need for email attachments and finding most recent version
Love the library where even very large final files can be uploaded and shared

Cons

I've had some issues with functionality (not saving the content of a project summary) but believe it to be browser-related vs. Robohead platform

Robohead not only acts as a solid project management tool, but the benefits of reporting has been instrumental in supporting the need for justifying new staff in addition to demonstrating work volume by department teams and team members. When all embrace the system, it allows for consistent workflow that keeps project moving smoothly. While no system replaces communication, Robohead provides functionality that allows for collaboration, documentation, approvals, archive retrieval, searching and other processes instrumental in a successful workflow. When issues occur, the support team is prompt to respond and speaks in easy-to-understand language to resolve the issue.

Pros

Reporting capabilities
Review functionality
Having notes snyc with emails

Cons

Customizing Task schedules (adding or removing Tasks and inefficiencies)
Having no way to assign delegates for team members during absences

Advice to Others

Having all team members working to embrace the system is essential.
Producing user best practices to fit actual working processes aid in overcoming Task transitionary (when a project Task changes from one team member to another) gaps that can occur

Our company has been utilizing the Robohead software for many years now. The latest version released a little over a year ago is awesome. With having to deal with over 3800 job request a year, it sure has made life easy.