About Function Point

Function Point is a web-based, all-in-one agency management and productivity software- manage client projects, forecast resources, integrate with QuickBooks, collaborate with internal teams, and track time, all within a single centralized platform. Trusted by over 7000 customers globally, Function Point is specifically designed to help creative service agencies, internal marketing teams, and professional service firms alleviate the chaotic nature of operating their businesses and connect each stage of agency management. With Function Point, agencies can streamline processes, simplify collaboration, centralize information, and deliver real-time business data. For over 2 decades the award-winning management solution has enabled hundreds of agencies to consistent...

Function Point Pricing

<li>$37 — per user per month billed annually; <li>$42 — per user per month billed monthly <i>Unlimited phone and email support included.</i>

Starting price: 

$37.00 per month

Free trial: 

Not Available

Free version: 

Not Available

Close

Image 1 of 5

Headshot of Software Advice Advisor

Find the right Project Management Software for you.

What key features are most important to you in Project Management Software?

Function Point User Reviews

OVERALL RATING

SECONDARY RATINGS

Ease-of-use

4

Value for money

4

Customer support

4.5

Functionality

4

Showing 1 - 5 of 190 reviews

User Profile

Nathan

Verified reviewer

Company size: 11-50 employees

Time used: Less than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

May 2018

Function Point is an essential part of our agency workflow forming the backbone of our process.

Pros

Depth of information and availability of data. The amount of information can be intimidating to a new user, but with experience, the ability to not simply keep track of projects, but to be able to monitor the health of your agency is essential. Function Point's robust reporting tools make that possible.

Cons

Lack of ability to customize and support workflow options that are outside of established understandings within the system. Additional client portal functionality for example.

Response from Function Point Productivity Software

We appreciate you taking the time to share your thoughts with us, Nathan. We're so glad to hear how FP is helping monitor the health of Zipie!

Replied May 2018

Victoria

Company size: 11-50 employees

Industry: Marketing and Advertising

Time used: Less than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered
3

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
4

Functionality

out of 5

June 2021

Our business is healthier and our employees are happier because of the things we can do and see now

When it comes to project and operational management, there are loads of options that talk a good game. However, the Function Point team is actually changing the game with how agencies and production companies can run their businesses successfully. Function Point set our business up for success in navigating a pandemic, remote work, and new sales structures. Changing our project management system to FP has been the single greatest immediate and long term benefit to our company's profitability. Our business is healthier and our employees are happier because of the things we can do and see now with the FP operating system. The sheer amount of usable, reliable and readable data that the Function Point platform can produce matched with the top notch customer experience and support makes the perfect software to support busy creative agencies.

Pros

The ease of timetracking against specific jobs, service lines and tasks; financial and project/task management tracking in one platform; estimate creation within the system that has all the information transferred automatically when making it a job; the BI reporting with bar graphs and pivot grids.

Cons

The lack of reviewing software; how difficult/how many extra steps it takes to move a task to a different assignee or different date; no seemless/single channel communication tab; no quick search functionality; it's not an easy system for account or project managers to keep tabs on mulitple projects/people at once.

Reasons for choosing Function Point

At the end of the day, our decision really landed on the fact that we felt understood by the Function Point team. They became trusted advisors throughout the process, truly taking the time to understand the complexities of our businesses and problem solving with us to find the right solution.

Reasons for switching to Function Point

In April of 2020 we decided to completely overhaul our company's workflow operating system. With so much uncertainity during the pandemic surrounding our business, team members and clients, we needed a system that could support our business objectives of higher visibility, greater efficiency and an all-in-one platform.

Response from Function Point Productivity Software

Hi Victoria, Thank you for taking out the time to review Function Point. We really appreciate your feedback and are glad to hear that Function Point is helping your team become more productive (and happier) and providing long-term value to your clients. Nothing pleases us more than to learn that we've helped set up our partners for success! Thank you for your feedback regarding the FP system, specifically around collaboration. With releases such as Kanban view and Online Proofing this year, we are hoping to close those gaps. As always, please do not hesitate to reach out to your CSM in case you need help with understanding any of the system modules. Thank you once again! Best regards, Team FP

Replied July 2021

Jen

Company size: 11-50 employees

Industry: Information Technology and Services

Time used: More than 2 years

Review Source: Capterra

3

Ease-of-use

out of 5
4

Value for money

out of 5
4

Customer support

out of 5
3

Functionality

out of 5

September 2016

The Function Point team is always responsive and available

Function Point has grown with us as we've grown as a company. Their support team is responsive when question arise, and I know that everyone from their account team to product development to support is available when I need them. Their interest in soliciting feedback and involving clients in their roadmap development is so welcome.

Pros

Budgets, tasks, and schedules can all be connected and feed into each other, meaning less work for our team. Enter a timesheet entry and everyone knows the status of that task and how it has affected the overall budget immediately.

Cons

I think most things are specific to how we do business. For example, we'd like more customization of contacts and companies so we can track details more specifically. Right now, we're maintaining two CRMs -- FP and Salesforce. It would be amazing to combine them. We'd like to be able to give clients more insight into their projects. We stopped pursuing the client portal because it looked outdated. Perhaps that's changed. But providing some way to share a real-time timeline / schedule with clients would be valuable to us. We'd also value a re-do of the Resource Planner / Scheduler that allowed us to look at forecasted work, landed business that's not yet actionable (draft tasks) and landed, actionable work. This would give us greater insight into what business we can commit to.

Response from Function Point Productivity Software

Hi Jen - thank you for taking the time to share your thoughts here. We truly appreciate your continued support of Function Point and your suggestions for how we can make the system better for you. Please feel free to reach out if you ever have other suggestions. We're always ready to listen.

Replied September 2016

User Profile

Darla

Verified reviewer

Company size: 11-50 employees

Time used: Less than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
3

Ease-of-use

out of 5
4

Value for money

out of 5
3

Customer support

out of 5
3

Functionality

out of 5

July 2018

Not the most "functional" project management software but definitely keeps us organized

Pros

The company pages in Function Point provide us with all the information we need because we're able to customize them to our needs. We can include the client information, but we also have team information so one page tells everyone who is involved with that client's projects. The customizable dashboard also allows each person to view things that they feel are important to them.

Cons

I find Function Point to not be as "functional" as its name might suggest. It is often laggy when you click on links. Getting to pages that you want to be on takes many clicks instead of just one (for example, it seems strange to me that clicking on the name of a "schedule" within a company takes me to a jumbled list of tasks rather than the actual schedule page where I can see things laid out in order). There isn't a good calendar view that allows a person to drag and drop tasks (and since I manage our company's design calendar, it would be great if I could do this since it's basically like putting together a giant puzzle). The customization seems to have stopped with the "dashboard" type of views of the main page and schedule pages. If you want to view, for instance, the time allotted to people within the company for a day, you might visit the Work Planning View, which overall is a great view (shows tasks assigned and a total number of hours allotted to each person). The downside is it always only shows everyone in the company, which isn't ever what I need. Being able to choose who I see in this view (and others like it) would improve the functionality a lot. There are also too many different ways to view things. There are at least three different ways to see how many hours of work a person has scheduled for the day. There are a couple of different views for tasks within a certain project. It can be overwhelming.

Response from Function Point Productivity Software

Thanks for your feedback, Darla. Your Customer Success Manager will be following up with you on a couple items you mentioned. Keep an eye on your inbox!

Replied July 2018

Jamie

Company size: 2-10 employees

Industry: Marketing and Advertising

Time used: More than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
4

Functionality

out of 5

June 2021

FP is great for project-based workflows

Their onboarding and customer service people have been great. I love the check-ins that they do to see if FP can be more useful to our company. Any technical problem that I've had has been resolved in a speedy manner.

Pros

We love it's ability to have over-arching projects that individual jobs are tied to. We have a lot of clients that give us a large PO to cover multiple things. We also like the ability of manage deferred payments / deposits in the system. I also like that the development team is listening to their users requests. There is a Submit and Idea button available, and users can view others ideas and give their input as well. Their Help Centre is fabulous, too, with videos, briefs, Crash Courses, Webinars, and a library of help topics.

Cons

I feel the reporting features could be improved. They do have wonderful reports for getting granular data, but they don't have the particular information I am looking for in a report. Users do, however, have the ability to download data from reports to spreadsheets so data can be arranged in a report of their choosing.

Reasons for switching to Function Point

We needed a system that could handle deferred payments. And also a system that could "talk" to each other. We are now using Function Point with Quickbooks Online Integration, which was great, because our accountant was looking for a way for us to switch from Peachtree to Quickbooks.

Response from Function Point Productivity Software

Hi Jamie, Thank you for taking out the time to review Function Point. We really appreciate your feedback and are especially pleased to hear about your experience with our customer success team and help center. We're glad Function Point is helping your team get through their day and providing long-term value to your clients. Thank you for your feedback regarding FP reporting; please do not hesitate to reach out to your CSM who will be happy to walk you through the possibilities with custom reporting. Thank you once again! Best regards, Team FP

Replied July 2021

Popular Function Point Comparisons