Kaseya BMS vs Workzone

Kaseya BMS has 22 reviews and a rating of 4.09 / 5 stars vs Workzone which has 160 reviews and a rating of 4.73 / 5 stars. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

Overall Rating
4.09 / 5 (22)
4.73 / 5 (160)
Ease-of-Use
4 / 5
4.5 / 5
Value for Money
4 / 5
5 / 5
Customer Support
4 / 5
5 / 5
Functionality
4 / 5
4.5 / 5
Last Review Written
July 21, 2021
October 27, 2021
Pros/Cons
  • Pros

  • Kaseya is a great tool not only to manage machines, but to also maintain them.
  • I love the idea that we have a control on all pc in our company that installed the agent. Also the installation is not visible to users.
  • Cons

  • Converting from Autotask to BMS was a little bit of a challenge. We have a lot of integrations and it made the project management of our implementation difficult.
  • Lack of some essential functionality that many bigger MSPs may need.
  • Pros

  • Best thing about the software is the ease of use.
  • It doesn't have some of the flashy features others might, but often those systems are super pricey, or don't work as advertised.
  • Cons

  • I dont like that anyone on the team can accidentally mark your task complete.
  • It takes a bit to constantly update the timeline when items are stalled in reviews/approvals, but that will be the case with any project management software.
Pricing Range
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2021

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42 Recommendations
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos

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