Priority Matrix

Zoho Desk

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Ratings & Reviews

Overall Rating

4.56 / 5 (178)

4.50 / 5 (1,598)

Ease-of-Use

4.5 / 5

4.5 / 5

Value for Money

4.5 / 5

4.5 / 5

Customer Support

4.5 / 5

4.5 / 5

Functionality

4.5 / 5

4.5 / 5

Last Reviewed

September 10, 2019

February 16, 2020

Pros/Cons

  • Pros

  • It is very powerful in helping me to remember and prioritize many tasks at once. I spend much less time now trying to figure out what to do next, and can get on with completing the task at hand.

  • User friendly, simple, great features and awesome customer support at a reasonable price point. I think the Outlook extension is fantastic.

  • Cons

  • The handheld app needs some work to catch up to the desktop version, which is a bit of a downer - but the dev team re-assures that they are working on it.

  • I prefer a Kansan flow style. This may be great for other users, but it was challenging for me to think through the project in this format.

  • Pros

  • It's really easy to use and with a great price.

  • This software is very easy to use. The new format released looks nice and handles our support needs in a very seamless manner.

  • Cons

  • Initially, UI was confusing. Gets a little time for initial setup. Once the setup is done, it becomes easy to use.

  • With the simplicity of Zoho Desk came a lack of more advanced tools. Otherwise, no complaints.

Product Demo & Pricing

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Advisor Recommendations & User Awards

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Technical Info

Ideal Customer Size

Small

Medium

Large

Small

Medium

Large

Operating Systems

Windows

Mac

Linux

Windows

Mac

Linux

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