Rocketlane

RATING:

4.7

(76)

About Rocketlane

Rocketlane is a purpose-built customer onboarding and professional services software that helps you shorten time to value, delivers a 5-star customer experience, and maximize margins. Rocketlane brings project management, resources, financials together in a one-of-its-kind unified workspace that improves visibility, collaboration, and brings consistency in your methodology across teams. Being the first-ever client-centric tool, you can bring visibility & collaboration. Rocketlane seamlessly integrates with your business's tech stack, ensuring comprehensive visibility into your operational engine for optimized performance and value-driven insights. High-performing businesses such as Vidyard, GoCardless, Leadsquared, Mixmax, Chargebee, Drift, Showpad, Clari and Front ...

Rocketlane Pricing

Rocketlane pricing starts at $19 per team member, per month when billed annually. Choose between Professional, Premium, and Enterprise plans to best suit your customer onboarding needs. Comes with a free 14-day trial. For more information on pricing, visit: https://www.rocketlane.com/pricing

Starting price: 

$19.00 per month

Free trial: 

Available

Free version: 

Not Available

List of customer onboarding or other client projects along with status, quick previews into progress, customer sentiment, and more.
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Rocketlane Reviews

Overall Rating

4.7

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

5

Value for money

4.5

Functionality

4.5

Most Helpful Reviews for Rocketlane

1 - 5 of 76 Reviews

User Profile

Sreeram

Verified reviewer

Marketing and Advertising, 501-1,000 employees

Used weekly for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

FUNCTIONALITY

5

Reviewed February 2024

A Really Well thought out tool

Really good experience overall. Helped eliminate multiple different channels of communication and helped create a single source of truth.

PROS

When I use Rocketlane, one of the things that strike me is how many of my use cases are always met. When I generally use any project management tool, they would always lack in certain features and it is not easy to build a tool like that as project management in itself is a fairly diverse area with certain checks that some folks would need to do. Rocketlane feels very customisable and one of my favorite parts of the tool is the ease of collaboration. Live chat and thread-like features help you coordinate better. We use it in onboarding and coordinating between multiple teams and also having a client-facing view is extremely tricky but Rocketlane does the job beautifully! I am also a big fan of the ability to integrate with other channels and the ability to be the single source of truth!

CONS

The UX initially was very confusing. It does take some learning curve to reach a flow state in the UX but i think that comes with the complexity of the product.

Anonymous

51-200 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

FUNCTIONALITY

5

Reviewed February 2024

Onboarding rocketlane was very easy

PROS

Ease of use. I found it was very intuitive to manage projects and tasks. It was by far one of the best project management tools that i have used. It was also very easy to setup. It was also very easy to get in touch with their CSM for any queries on the product. Overall i had a great experience with the setup and is saving me a lot of time in keeping track of the project progress.

CONS

Maybe more slicing and dicing around reports and ability to customize them.

Reason for choosing Rocketlane

There was a self service portal view that customers could use and extensive functionalities in Rocketlane.

Ankit

Information Technology and Services, 51-200 employees

Used weekly for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

3

VALUE FOR MONEY

3

CUSTOMER SUPPORT

5

FUNCTIONALITY

2

Reviewed March 2024

Analytics could be better

Could be more user friendly , Filters can be more clear

PROS

Its a unique product solving the pain of customer management and timesheet tracking, allocation etc

CONS

Its Analytics is very poor. Very difficult to see a summary or high level overview of team

Tony

E-Learning, 11-50 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed March 2024

Helped scale my agency past $700k in 6 months

Love it , it’s a gamechanger for my marketing agency.

PROS

Robust client project management software that has strong automations and features I could find on Trello on clickup.

CONS

User interface for the client could be smoother.

Reason for choosing Rocketlane

Stronger software for an agency dealing with clients at scale.

Pooja

Human Resources, 11-50 employees

Used daily for less than 6 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed November 2021

Best Application for Project Tracking

Overall experience with team really good, i think less than 1 week we did the implementation. Rocketlane team has also given training to team. Great job [SENSITIVE CONTENT]

PROS

There are various things which i liked in the application - Private space which i can use for actionable within team, same is not visible to client - Use this application to have conversation with client (chat tool too) - Easy to attach documents - Project also have sub task activities (Child -Parent relation) - Overall project status with delay activities - Reminders for the project (next and delayed task) - Play with % of completion with task and subtask and many more

CONS

Nothing as such but yes, i must say i wanted more charts and reports

Reason for choosing Rocketlane

Rocketlane able to cater our requirement and product is user friendly.