Rocketlane
About Rocketlane
Rocketlane Pricing
Rocketlane pricing starts at $19 per team member, per month when billed annually. Choose between Professional, Premium, and Enterprise plans to best suit your customer onboarding needs. Comes with a free 14-day trial. For more information on pricing, visit: https://www.rocketlane.com/pricing
Starting price:
$19.00 per month
Free trial:
Available
Free version:
Not Available
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Most Helpful Reviews for Rocketlane
1 - 5 of 64 Reviews
Tony
Verified reviewer
Marketing and Advertising, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2024
Rocketlane helps keep our onboarding on track and allows us to write customer docmentation for each unique setup
Fantastic. Their support team helped us at every step of the way. Customers absolutely love it and comment on how great our onboardings are.
PROSThe ability to integrate with Salesforce and have multiple templates for various project types. When using the templates it's easy to tailor them to our customers needs.
CONSIt's not easy to manage dates. This is true for every project managment tool I've used. It would be nice for dates on specfic tasks to be optional and instead have dates for groups of tasks as milestones.
Reason for choosing Rocketlane
Better features at a lower cost. Their support team was also much more responsive.
Bharath
Verified reviewer
Information Technology and Services, 51-200 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2023
Rockellane - The go-to tool for best Customer Collaboration & Project Management
I love how intuitive the tool is and the UI is great too! Getting all the projects in one place makes it super helpful for the implementation teams.
CONSI think the reporting/dashboards have some scope for improvement (I think I feel the same way about mostly every tool) but is not a show stopper or a blocker in anyway today.
Rahul
Information Technology and Services, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2024
Fastest growing PSA tool in the entire market, with great features.
Nothing short of "breathtaking". It is one of the fastest growing PSA tools in the market and the speed of execution has been immense.
PROSThe speed of execution at which the product team is shipping new features, every month has been a key takeaway for me on the Rocketlane tool as well as the team at Rocketlane. The team is truly focused on making the customers succeed and gave individual attention to the asks that we had in terms of features.
CONSNothing specific except the lack of customer success features. Rocketlane should now focus on building its customer success module wherein, it can become a one-stop shop for all customer success and PSA organizations.
Reason for choosing Rocketlane
We found Rocketlane capable of having both functionalities of customer success, project management, and PSA within one umbrella.
Reasons for switching to Rocketlane
We wanted to bring down the number of tools in our tool stacks. In addition, while switching to Rocketlane, we saved a small bit on the costs, as well.
Pooja
Human Resources, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2021
Best Application for Project Tracking
Overall experience with team really good, i think less than 1 week we did the implementation. Rocketlane team has also given training to team. Great job [SENSITIVE CONTENT]
PROSThere are various things which i liked in the application - Private space which i can use for actionable within team, same is not visible to client - Use this application to have conversation with client (chat tool too) - Easy to attach documents - Project also have sub task activities (Child -Parent relation) - Overall project status with delay activities - Reminders for the project (next and delayed task) - Play with % of completion with task and subtask and many more
CONSNothing as such but yes, i must say i wanted more charts and reports
Reason for choosing Rocketlane
Rocketlane able to cater our requirement and product is user friendly.
Ankit
Information Technology and Services, 51-200 employees
Used weekly for less than 12 months
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
2
Reviewed March 2024
Analytics could be better
Could be more user friendly , Filters can be more clear
PROSIts a unique product solving the pain of customer management and timesheet tracking, allocation etc
CONSIts Analytics is very poor. Very difficult to see a summary or high level overview of team
