About Sage Timeslips

One of the most widely used invoice, time and billing solutions on the market, Sage Timeslips is designed to help professional service organizations accurately and efficiently track their time and expenses and send invoices. A member of the Sage software family, Sage Timeslips seamlessly integrates with several financial packages, including Sage Peachtree and QuickBooks by Intuit as well as practice management solutions like Time Matters and Amicus Attorney. Plus, it's Microsoft Office compatible.

Sage Timeslips offers both industry-standard and customizable billing templates. Also, you can access the system over the web or via multiple mobile platforms, and easily accept credit card payments through Sage Payment Solutions. Best of all, this so...


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58 Reviews of Sage Timeslips

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May 2018

Anonymous

Verified Reviewer

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

3.0

Value for money

5.0

Customer support

3.0

Functionality

5.0

May 2018

Easy way to keep track of all attorney billing statements, as well as client payments.

It is easy to keep track of attorney time, things happening with each individual file, and client bills.

Pros

Each attorney can have their own form of the software and enter their specific entries. You can see all client bills from the past and present. There is an easy screen which shows each client's balance, last bill cycle, last payment, their address, phone number, and how much interest they are accruing. It is easy to enter your time entries and generate client bills. You can also generate all client's who haven't paid, last time they've paid, how much they owe now, and past due balances. You can also enter "notes" with each individual client to keep track of their payments and cards, etc.

Cons

There are a lot of different functions in the software that I don't know how to use or what their purpose is. The office manager has a lot more control over the program so employees can only access certain things. The items I can access were difficult to learn since the buttons are spread out. Some functions that I use left often are harder to remember where they are located. My least favorite thing about the program is that it is very slow and constantly freezes. I have to then wait several minutes to use anything else on the computer, or I have to manually exit the program a few times before it will work after freezing.

October 2019

Roger from Law Offices of Roger R. Munn Jr., LLC

Company Size: 1 employee

Industry: Law Practice

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

3.0

Value for money

2.0

Customer support

2.0

Functionality

4.0

October 2019

Meets My Needs, But Frequently Wonky

While certainly not perfect, it remains better than the competition and meets my needs- frustrates me, but I'm still going to be buying the software.

Pros

Easy to use, good layout, and intuitive.

Cons

The program gets wonky pretty often- it doesn't always like anti-virus software, tech support is god-awful, cost keeps going up, and even calling tech support, they haven't been able to eliminate locked screens/info. Also, when you print a History Bill for court to submit to judges, it prints out titled as "Adjustment Note" in large bold lettering, so trying to explain that it is actually a History Bill to a judge unfamiliar with TimeSlips goes nowhere and they are very reluctant to accept it!!!

Reasons for Choosing Sage Timeslips

Because the other products were not as good a fit

Reasons for Switching to Sage Timeslips

The TimeSlips wonkiness bothered me so I switched to QuickBooks (which wasn't easy) and only after the switch did I learn that QuickBooks will not add interest every month (it has to be added manually), so I made a quick retreat from QuickBooks back to TimeSlips

May 2018

Melinda from Stonemar Realty Management

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

3.0

Value for money

1.0

Customer support

1.0

Functionality

3.0

May 2018

Buyer Beware - Frequent New Versions and Very Long Waits for Tech Support

Pros

I use it only for basics and it would have bee fine for that if they actually supported it. Even with Support the wait times were ridiculous. I was on for 3 hours and 5 minutes with them last week. Took 30 minutes just to get to a live person who could help.

Cons

Timeslips keeps "upgrading" software I do not need an upgrade for - and after 3 "upgrades" you have to pay for a new version or they cut off tech support (which suggests a financial incentive on their end that would explain the frequent upgrades). You do not get tech support for 3 years (which would be reasonable) - if they upgrade 3x in a year (which they have the right to do per the person I ultimately spoke with) then you have to incur substantial cost for a new version. Also, when you have tech support - the wait times are insanely long. As lawyers, we generally bill by the hour. In addition to my 3 HOUR experience last week, I was just on again this morning for 17 minutes before anyone live even answered. Then, that person needed to transfer me to someone but kindly agreed to stay on the line. They were on for about 5 minutes and finally they gave up and said they would send an email to that department to call me back (I am not holding my breath . . . ). This whole situation is crazy - they actually have software that will call you back if you hit "1" - but this option was only offered to me once (last week) and only after I'd been on hold for 15 minutes. BEWARE and do your diligence before purchasing this product.

February 2021

Brian from Penino & moynihan, llp

Company Size: 11-50 employees

Industry: Law Practice

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Customer support

3.0

Functionality

5.0

February 2021

This is our daily billing program

Good. Very good. I would recommend it for other mid sized firm's.

Pros

Its ability to collate different info easily is a huge help. I also like the variable security,because diff people need different access

Cons

The "bong" notification when I spell a word wrong. It is a little off putting, but I guess it will s necessary

September 2019

Lynn from Buskey Law Offices

Company Size: 1 employee

Industry: Law Practice

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality

5.0

September 2019

Served its Purpose Well

My overall experience with Timeslips was positive. It was a little expensive, but not in comparison to other billing software programs out there. It was relatively easy to use, and we produced attractive and accurate bills for clients. It was only when my firm structure changed that Timeslips could not accommodate us for a reasonable price.

Pros

I found Timeslips to be relatively user friendly. I used it when I was in a partnership with another attorney, and our monthly billing seemed to run smoothly. I had come from another firm that used Tabs, and I found that Timeslips was less complicated overall to use.

Cons

We had some problems with Timeslips after closing our office and changing to remote only offices. We had been using it on a server, and when we tried to change that, it caused a lot of errors and we lost a lot of time trying to make it work. Ultimately, one partner stuck with Timeslips on his system, and I went to another cheaper software product instead of purchasing a second instance of Timeslips. It was frustrating that I had to start from scratch with all client data in the new system, but I don't really fault Timeslips because it certainly worked as needed when we purchased it for our server in the office.

Reasons for Choosing Sage Timeslips

We chose Timeslips because we had been frustrated with Tabs, and we found that Timeslips was a little cheaper at that time. It performed everything we needed it to, and it was relatively easy to use to produce bills and simple reports.

Reasons for Switching to Sage Timeslips

I had used Tabs at a previous, larger law firm and chose not to continue to use it when I left to set up my own firm. My recollection is that Timeslips was cheaper, and it certainly performed every function we needed for our small firm. Tabs at the old firm was always a problem, and we had an administrator that purportedly knew how to use it. We did not want to continually struggle with the functions as we did with Tabs, especially where we would not have an employee dedicated to the use of the billing software (we were basically on our own to make it work).

October 2019

Jerry from Harle & Scheff, PLLC

Company Size: 2-10 employees

Industry: Law Practice

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

1.0

Value for money

1.0

Customer support

1.0

Functionality

3.0

October 2019

Down The Rabbit Hole

It is more flexible than the software we were using. Otherwise it is archaic, convoluted, ill designed, inflexible and inelegant software to be avoided if at all possible.

Pros

It's breadth of functionality....which would be fine if all that functionality were useable.

Cons

There is very little I do not dislike. The software makes my life immeasurably harder. It is confusing to setup. The screens are hard to read, and badly laid out. The ability to change something if you discover it did not do what you thought it would is sometimes non-existent and if it exists, arcane to discover and use. The number of potential steps in the billing process is ludicrous, and each step has its own set of rules and strictures. The help screens are ludicrous, rarely address a common problem and meaningful customer service virtually non-existent. The software offers few chances to simply eliminate things that are unwanted. I don't need two nicknames for every person, task, activity, etc. In fact, I don't need any. Why not simply offer a screen that says, do you want to use nicknames, and if the user says no...eliminate them. One would normally think you would want the time slip you open to default to today, without having to make a choice, and give you a choice to change to a different date, but no...One would think that if you wanted to round to the nearest x minutes you could make that choice as a default, and change to something different on as needed basis... I have rarely used a software program that leaves me as apoplectic and heightens my blood pressure as much as this one. There are numerous much more usable programs on the market, and had I been asked before purchase, I would have chosen one of them.

Reasons for Switching to Sage Timeslips

The software we were using had the opposite problem from Timeslips. It was supremely easy to use, but lacked any range of functionality and flexibility.

October 2020

HELEN from Piedmont Law Partners

Company Size: 2-10 employees

Industry: Legal Services

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

2.0

Value for money

2.0

Customer support

2.0

Functionality

3.0

October 2020

Sage Timeslips - Clunky and Ill-Suited for the Small Shop

Not good. The product was expensive, so I could not easily switch to an alternative once I realized how hard the product was to use. The options were limited when I first purchased the product. I've since moved on to a much better solution.

Pros

Once I figured out its quirks and counter-intuitive aspects, it generally worked. B

Cons

I paid way more than I should have for the many features that simply were not necessary for my small law firm. I found the product very difficult to use, and always had a hard time solving the problems I encountered.

February 2021

Soncerie from Kugler Ning Lighting Design

Company Size: 11-50 employees

Industry: Design

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

3.0

Customer support

2.0

Functionality

3.0

February 2021

Sage TimeSlips User for over 20+ Years

Better suited for other industries , Customer service started tanking, Wes still the Best they have in the Support Services area.

Pros

Ease of use after you figured out the bugs after every years upgrade.

Cons

Bugs after every years upgrade and that it was just narrow could not really bend for what architects/Designers need to track time and Bill projects.

Reasons for Choosing Sage Timeslips

I actually left Sage Last year and Moved to another product

October 2019

Anonymous

Verified Reviewer

Company Size: 2-10 employees

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

2.0

Value for money

1.0

Customer support

3.0

Functionality

2.0

October 2019

Sage Timeslips

I used Timeslips to capture time to bill to clients. I found the program difficult to use, too many features for most users and the updates were too expensive.

Pros

It is a well know program, from a reputable company and it has been on market over 15 years.

Cons

1. Complicated to setup, 2 Difficult to use, 3. Too many features for most users, 4. Expensive and 5. Updates are expensive.

January 2021

Lake from Angel Law

Company Size: 2-10 employees

Industry: Legal Services

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

1.0

Value for money

1.0

Customer support

1.0

Functionality

3.0

January 2021

I used it for many years and would strongly advise against using it.

My overall experience has been extremely negative. I would not recommend this to anyone, except perhaps a very large organization that requires this level of customizability, has its own servers and IP department, and is willing to spend a lot of money. It is astonishing that it has been so consistently buggy, and, despite being very expensive, doesn't appear to be improved and maintained very actively. Steer clear.

Pros

It has many features and is highly customizable.

Cons

I've used many versions of it for many years, and every version has been chock-full of bugs. It's very expensive compared to competitors. It must be hosted locally, rather than in the cloud, as modern software of this sort would generally be. Usage and customization is extremely complex often requires that you hire an expert.

Reasons for Choosing Sage Timeslips

We've been using it for years. The plan is to move over to a better billing and time-tracking software once we choose which one that will be.

March 2020

Chris from NorthgateLaw.com

Company Size: 2-10 employees

Industry: Law Practice

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

2.0

Value for money

1.0

Customer support

1.0

Functionality

3.0

March 2020

Going To Clio

After using it since around 2000, I'm going to Clio. The screens are easier to read. It manages your entire practice easily. It is more economical. One does not run into the update ripoff robbery by Sage. The final straw is the Windows side of my MacBook Pro overloaded so I could not get on the internet (that is a complaint about Apple making hard drives only 512 gig in size...at least now you can get an 8 terabyte hard drive if you can wait for it to be shipped from China (hopefully Coronafree)). So when I revised the partition of Bootcamp, it wiped off Timeslips. I had made several backup copies. Now I have to buy 2020 to be able to get my data from Timeslips. Its the last money they'll get from me.

Pros

It allowed me to keep track of time and billing when nothing else was available.

Cons

It or your computer invariably crashes every 4 years and Sage won't let you redownload the version you have been using. Thus, you have to buy an "update" at $1,200.00 or more. The screen is structured so the print is too small. I have gone to Macs around 10 years ago so I have to run it under BootCamp because it is a Windows only program. Until recently it was not cloud based.

Reasons for Choosing Sage Timeslips

No because nothing else was available back then. Now I'm going to Clio which is easier to use, read, and covers everything I need. And their tech support is 24/7.

June 2017

Linda from Schiller & Florence, CPAs

Company Size: 2-10 employees

Industry: Accounting

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

3.0

Functionality

4.0

June 2017

Have Used TimeSlips for Years

We are comfortable with it. Our office has been using this software to track individual user hours and role rates for decades. I am quite sure our accounting software has a time feature, but we are happy with TimeSlips.

Pros

In our accounting office, we have used TimeSlips since I have been there (over 18 years). We have only updated our version once during that time. It is a basic time, expense, and client tracker. We are a small 3-person firm, and it meets our needs. We haven't updated our version since 2011, so our product is no longer supported. There is a quirk in our version, but I have found a workaround, and the savings in not being required to upgrade our software is worth the workaround.

Cons

Customizing the templates is difficult, and for some reason this year, the "billing assistant" box cannot be moved or minimized once it is opened (this is a 2017 glitch--had not experienced till this year).

July 2017

Ashleigh from C&M

Company Size: 11-50 employees

Industry: Legal Services

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

3.0

Value for money

4.0

Customer support

5.0

Functionality

3.0

July 2017

Works well keeping time to bill for attorney time, paralegal time and/or expenses!

It keeps our time accurately. Somewhat costly.

Pros

I enables us to keep accurate time records of billable and non-billable time for attorneys, paralegals and/or expenses! There are tons of ways to customize what your bills look like. I love that you can review your timeslip entries prior to final billing.

Cons

Some of the customization features they have we would like to use on our final bill but it is rather difficult to manipulate the format to look the way you view in your mind. Also, it isn't the easiest to look at the pre-bills there is a lot of information on the pre-bill and looks a little crazy at first glance, but then after you take time and get used to it, the prebill is actually easy to understand!

December 2018

Autumn from JSMG

Company Size: 2-10 employees

Industry: Law Practice

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

3.0

Customer support

3.0

Functionality

3.0

December 2018

Good program but with some flaws

I've used them for years and it is functioning accurately.

Pros

I like how the program has so many functionalities with respect to running reports and merging with other programs

Cons

The customer service is difficult to reach and you almost always have to call in vs. doing a chat. The size of the typing constantly changes as you type which is annoying. The template for the actual bill cannot be viewed and changed within the bill its self, you must do it while in the template and without seeing the actual function until you switch the viewing screen which is a pain when you need to see if you should move something a bit to the left or right or up or down.

June 2017

Tiffany from Fischer, Rust & Stock, PLLC

Company Size: 2-10 employees

Industry: Law Practice

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

3.0

Customer support

3.0

Functionality

3.0

June 2017

Great billing program!

Great software to assist in monthly billing!

Pros

Timeslips has features in place to prevent editing of old bills - I will say that sometimes it is ok to edit bills but for the most part we want our bills to remain the same as they were when they were sent to the client and Timeslips will only allow editing of the last approved bill which helps keep our bills as they were when they were submitted to the client.

Cons

I wish it were incorporated with a practice management software and the price was more attractive. I also wish the program support was better. Often we have to call an independent consultant and pay them more money to fix issues.

March 2020

Lexi from Ryder & Phelps, P.C.

Company Size: 2-10 employees

Industry: Legal Services

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

1.0

Value for money

3.0

Customer support

2.0

Functionality

1.0

March 2020

Carried our firm for a while, but we needed a change

Pros

The software got the job done for us for many years.

Cons

Not user friendly Not accessible via the web

January 2018

Gary from Redenbacher & Brown

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

2.0

Value for money

1.0

Customer support

1.0

Functionality

2.0

January 2018

While easy to enter time with Timeslips, it is far too buggy. Go with another program.

Well...it does track my time and gets bills out, but not without a large amount of aggravation.

Pros

Easy to enter data into Timeslips. It is full featured if you can figure out the features. You'll like the program at first - until it starts giving you problems - and it will.

Cons

Horrifically bad support. It's a buggy program with frequent problems. There is a general rule with software - if they charge for support, it means it's buggy and a frequent problem. Timeslips is no exception. You rarely get through. Instead they take your phone number promising to call back. But they will only call back once, so you might find yourself on a merry go round trying to connect. Database is frequently corrupted requiring verification and repairs although the transition to the Firebird database seems to have helped. I started using Timeslips years ago and the only reason to continue is that of the fear that my data cannot be accurately transferred to a decent program. Most recent problem is poor compatibility with Outlook 2016. Whenever Outlook is open, text entry into the description field of a timeslip lags badly. While there are a lot of reports, figuring out which report and how to get the info you want can be challenging. You can modify layouts for bills, etc., but the user interface for doing so is from the dark ages.

June 2020

Randall from Randall B. Shorr, Attorney at Law

Company Size: 2-10 employees

Industry: Law Practice

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

2.0

Value for money

2.0

Customer support

2.0

Functionality

3.0

June 2020

Timeslips failed to evolve

Initially good, but deteriorated to the point I switched to another, better, cheaper and easier program.

Pros

I used this product for 20+ years through many versions. It was a decent time and billing system

Cons

Over time, the product become more and more expensive, support was difficult to obtain and there were many other competing products that were so much better. I switched to another solution about a year ago.

Reasons for Choosing Sage Timeslips

At the time, it was the best option for me.

June 2020

Robin from Craig Law Office

Company Size: 2-10 employees

Industry: Law Practice

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

3.0

Value for money

1.0

Customer support

1.0

Functionality

3.0

June 2020

This company is sketchy af

20 years ago, they were a decent company and put out a decent product. Now they have built in glitches, designed to take your system down 12 months after you purchase their product so that your billing information is held hostage until you pay them the required amount.

Pros

It is simple to enter the time in. My employee pick up on entering the information fairly quickly.

Cons

I purchased the program, and not a subscription. You can count on the fact that in 12 months after you purchase the subscription, you will suddenly and magically begin to have glitches. Then they will tell you that that version of the program is no longer supported, therefore you have to spend some random amount of money to upgrade to a version that is supported. Some years this is been $400, some years it has been over $1,000. Meanwhile they hold your information hostage with the built-in error message/glitch that they have included in the program to start appearing within 12 months of your purchase. Run from this company. They will hold your billing information. They will tell you this is not their problem. If you chose not to run from this company, you better pay the extra ransom money for the service plan, but beware, eventually they will just give you the advise that you need to upgrade again.

February 2018

Susan from MacDonald & Hicks, PA

Company Size: 2-10 employees

Industry: Law Practice

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

3.0

Customer support

2.0

Functionality

3.0

February 2018

Although pricey, the functions meet our firm's needs.

Consistency throughout years of use.

Pros

Relatively easy to use, and the features meet our needs. The coordination of upgrades and database transfers was relatively painless. It coordinates with our MS Outlook, as well.

Cons

Technical support has been poor in our experience. Additionally, the cost is prohibitive to upgrading as often as should occur. We have experienced issues with incompatibility with some of our other software, as well.