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Overall customer rating: Customer rating:

 (458)

 (4581)

Recommended by: Recommended by:

74% of users

86% of users

Operating Systems: Operating Systems:

     

     

Mobile compatibility: Mobile compatibility:

Deployment: Deployment:

Target customer size: Target customer size:

Price: Price:

Demo:Demo:

Most positive review: Most positive review:

“It is a fantastic management tool and can be used in diverse ways. Highly recommend this software.”

- Shelly Collins, Matrix Design Group

“Great online content management system. This system is very easy to upload to and share information with your workgroup. It is not that expensive and will give you great capabilities if you are working on more than one project or if you need to share information with work partners.”

- Scott Sherwood - Praeclarus Press

Most negative review: Most negative review:

“It tends to slow, pause and not update quickly when [a] user is inputting or updating data. When we cancelled our subscription, we had to save all Smartsheet data to an Excel file.”

- Allan Polier, Acero Precision

“It is horrible if you have lots of clients. There really is no hierarchy for clients.”

- Chris Lesner - Project World Impact

Pricing:

How it's priced: How it's priced:

Smartsheet is a cloud-based solution. You pay a monthly subscription fee for each user login.

Basecamp is a cloud-based solution. You either pay a monthly or annual subscription fee.

Contract term: Contract term:

Smartsheet requires no contract for cloud-based deployment.

Basecamp requires no contract for cloud-based deployment; subscription renewed monthly.

Upfront costs: Upfront costs:

No upfront fees.

No upfront fees.

Recurring costs: Recurring costs:

None, beyond subscription fees.

None, beyond subscription fees.

What does it cost?: What does it cost?:

Applications:

Task management: Task management:

Time tracking: Time tracking:

Resource management: Resource management:

Reporting: Reporting:

Document management: Document management:

Issue management: Issue management:

Budgeting: Budgeting:

Ease of Use:

Overall customer rating: Customer rating:

 (458)

 (4581)

Most positive review: Most positive review:

“It offers an intuitive and clean interface. Our customers really like the layout and simplicity of the customer portal. The importing of existing files is extremely easy.”

- John Batcheller, First Choice Franchise Concepts

“Extremely easy and intuitive to use. It’s organized, simple, and handles the basics really well. Have used this for two separate projects with different companies, both seamless.”

- Colleen Hoy - Nashville Technology Council

Most negative review: Most negative review:

“Ease of use and functionality is mediocre. The interface can be cumbersome, scrolling [is] difficult if you have many columns. Not intuitive at times.”

- Jaq Law, Lifestyle Medicine Foundation

“The platform is not as intuitive as you would hope. That means it takes longer to get someone on board with the system.”

- Josh Harcus - Huify

Support:

Overall customer rating: Customer rating:

 (458)

 (4581)

Most positive review: Most positive review:

“We have had a great experience with the customer service. The representatives are always eager and willing to work with us on projects that we have.”

- Joel Hammond, Miller Welding & Machine Co.

“They have excellent customer support. They're responsive and friendly.”

- Aaron Price, Kepware

Most negative review: Most negative review:

“This software vendor responds to feature requests with a mildly annoying standardized reply.”

- Vic Picinich, San Joaquin Regional Transit District (RTD)

“Support isn’t always available, but we didn’t have too many urgent issues.”

- Robyn Deeley, Larger Than Life

Phone support: Phone support:

Phone support included in subscription fee.

Phone support not offered.

Online case submission: Online case submission:

Online case submission available to all users.

Online case submission available to all users.

Online support options: Online support options:

Help website, tutorials and online community included in subscription fee. Advanced tutorials can be purchased.

Help website, knowledge base and online community included in subscription fee. Includes regularly scheduled tutorials.

Training: Training:

“Getting started” online catalogue included in subscription fee. Online training includes webinars and/or videos.

“Getting started” online catalogue included in subscription fee. Online training includes webinars and/or videos.

* The research on this page is updated by our editorial team. Email us if you're a vendor with new information or a potential buyer with questions or comments.